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Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
Access . Valet. Front desk check in !!! Tooo slow. Lacks clarity. !!! Room. Smaller than I expected for 800 a night. No mini bar no real sence of luxury. Blinds fell off needed menatainance !!!!!! This was not the expected result for me. I stay in expensive rooms all the time. This one was not that great I couldn't sleep. Penthouse room 5221 .. I was there match 5th.
Great amenities and hotel restaurants. Parking listed for free, ended up $30. Okay though considering the value.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
I like the different options for dining and activities. The room service was guaranteed in 30 mins which was great. The staff were all friendly and everything was open til the late hour. Our room was not ready and we had to wait around. The pool area needs more cleaning especially after a big rush.
The people are so friendly and accommodating! From Jonathan who checked us in to Danny at Valet and Michael the butler. They made my friend's Birthday so very memorable and had champagne for us the first night and left cupcakes when we got back the second night. The rooms could have been cleaned better. There was a roach in the room the whole weekend,even after they came to clean that first morning. Otherwise the service was exceptional, I will tell everyone about it.
What you would expect from Hyatt.
The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back. I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.
The Restaurant and Adult Pool, the outdoor lounge and music at night. The housekeeping staff is completely incompetent. The beds were made with sheets to small for the bed, they rolled up during the night, very uncomfortable. Multiple complaints were met with acknowledgement, but nothing was done about it. VERY DISAPPOINTING!!!!!
The several pools
My wife and I are 24 and 27 and we've stayed here multiple times. We love the fact that there is a seperate adult only pool and overall the hotel is very quiet. The rooms are spacious with large bathrooms and the decor is newer and clean. The two things we did not like are the parking and prices of food at the pool. You HAVE to pay for parking whether self of valet... And the food at the pool was pretty outrageous... Very convenient and delicious, but outrageous.
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
Nice pool area They could not get the heat to work and had no room available to move is to that had working heat. We were told the hotel would waive the $35 per day resort fee - we were then charged the fee upon check out. There should be some habitability law that requires basic deliverables from a hotel in California - if there is it is not being enforced.
Common areas, Pool was beautiful, hot tub was great. Rooms are funky - The first one smelt like human refuse. THe service is pathetic - getting atoothbrush takes 1.5 hours and reminders. There is a "fee" for this reservation - be aware.
We were able to have an early check in, at around noon on a Wednesday. Staff were all friendly. Service around the main pool was good. Food for breakfast and lunch was adequate but not amazing. We ate our dinner out each night, so cannot comment. We had a room in building four - LOVED having a balcony overlooking the pool. LOVED being at the back by the quieter pool. We really liked that the resort is trying to keep the "midcentury modern" vibe with the interior design. We appreciated being able to use the main pool and gym after checkout on the day we were leaving, even though we could not have a late checkout. The rooms were large and although the place does need some upkeep, we did not think it detracted from the overall feel of the hotel. The most frustrating thing was that we were out of our room from 10AM - 4PM and when we came back they had not cleaned our room. We asked them to wait until we were done getting ready to go out for dinner and then a manager called to say that the staff had to clean our room right then because it was time for her to go home. She cleaned the room with us in there getting ready to go out for dinner. On the first day we had to wait an hour for room service to bring wine glasses to our room, and when we called back they said they thought they had sent them already. We arrived on a Wednesday, and went to the smaller pool where there were no clean towels. We waited for about an hour. A guest called and they said they would send towels right away. About a half hour later another guest called and the staff said "oh yes, someone called three minutes ago about that". The towels arrived soon after that. The bar at the smaller pool was advertised as being open on our welcome brochure, but was not open for the first two days of our visit. I wish they would have told us that this was going to be the case, or at least had a sign up explaining. Overall much of our negative experience was consistent with previous reviews. I think I would stay at this hotel again, but only if the reviews started to show that these things were changing. It seemed like possibly they were understaffed, or did not know where to put their priorities.
location was great. staff was warm and friendly. room was clean and bed was comfortable. ac heating did not work. called front desk and was told they would send someone but that did not happen.
The staff was very friendly. The rooms were nice bed was comfortable. Loved that the chiki pool had some music during the day :) The water in the pool and the hot tub were dirty. There was not enough self parking.
The staff was friendly, the pool, the music First room smelled weird, the second room had a cockroach on the wall.
I really liked Donna in the Gift shop - She was so nice and friendly. The rest of the staff was very nice as well. My room did not get cleaned the first day. by the time they showed up It was 5:30pm and I was in my room getting ready to go out for the evening. I'm not a messy person - so no big deal. But the next day they had it done by mid afternoon. The lights in my hotel room were dim and some burnt out, but I made do. The pool was relaxing and the drinks were great. The people I met at the lobby bar were so much fun. The location is great - 7 11 is right across the street - convenient. And local shops are just a block away. I would stay there again.
buildings run down elevators smell and don't work well towels dirty bathroom with fixtures chipped two lamps without light bulbs
The one thing we enjoyed was the pool table and rental of the bikes. I didn't like the fact I had to wait four hours to change my room and the house keeper and front desk go at back n fourth about changing my room that was filled with dead ants and live ones including bugs. Smelled badly .
Nice staff! Big rooms Water main broke so that was a bummer but they moved us and compensated us a little. The first room had a big tub that I was looking forward to soaking in but never got the chance and the second room unfortunately didn't have one. Also we asked for non feather bedding because of allergies but at 2am we realized they weren't so our first night was pretty miserable
The staff was nice that's about it This resort was dirty and not what we expected
The grounds were absolutely beautiful and the rooms were clean and nice. The staff dropped the ball pretty much every time we asked for assistance or needed an issue resolved. The only good experience we had with staff was a server in the restaurant, the bartender at the pool and a maintenance worker by the pool. The front desk staff were extremely rude, many staff members have no idea where anything is on the property, and no one apologized for making mistakes. 4th of July is obviously a busy weekend for the hotel, but we were also there for a wedding and the staff made many mistakes in accommodating the event and basic needs of a wedding group.
They let us do late check out to 1pm. The resort few was included in the the kayak charge. No hidden fees. At request upon check in they gave us a room with pool view. Would for sure stay there again when coming back to Palm Springs. No music at the pool most days. Large clump of hair in shower not cleaned. When they made our beds they took the earphones that were laying in the bed. Maybe they blended in. Phone didn't work in the room.
Clean rooms, friendly staff, very nice pool
Tennis courts and golf course were nice. Some of the staff members were great; others not so much. I was told the place was about to undergo a complete remodel; I hope so! The whole interior is in desperate need of a makeover. The room was fairly clean on the surface, but it was dusty, the carpet and upholstery were stained, towels were thin and scratchy... the little touches were completely absent -- they provided one bar of soap we had to use for both the sink and shower, cups were flimsy plastic and not restocked every day, the pool area was barren and hot. The restaurants were depressing -- empty, with little natural light and no reason to want to go in. Some staff members were unhelpful, disinterested and didn't seem to care. All in all, worth about half of what we paid.
Was given a room key when I checked in, when I got to the room it was already occupied. When I told frint desk she seemed shocked and asked if I inew who they were. then wanted to put me on first floor. When I said no decided then to move someone that hadn't checked in yet. That should have been first option.
The bed The entrance of the hotel was nice, maybe it was because it was beside a golf course. They don't have anybody to help us with our things and they keep telling information to the customers that was misinforming. There was no pressure in the shower When we first got in our room, the fridge was located in the bathroom, and the plug keeps falling off, the phone was not working, so i had to call in for the operator through my phone and our tv was dated and its buttons was pushed in. They gave us another room, it was the same but the fridge was working and tv was okay. They only have maybe 13 channels and the rest is ppv.
Rooms were clean, pool and golf course looked nice. The hotel was large. Lots of parking. Starbucks across the street. For being such a huge hotel it was oddly unoccupied on a holiday weekend. There's huge ballrooms throughout the hotel and no events. No open cafes or pool bar. The gym is a hotel room turned into a gym. We barely saw anyone at the hotel. The hotel is huge and I think we saw maybe 3 hotel staff people of whom were quiet and melancholy. It seems like a scene out of a horror movie.
Great view! Lots of potential. People at the front desk were great. Dirty! Had a smell due to a leak in the ceiling on our floor. Pool bottom was dirty. I realize it is the desert but here was dust everywhere inside. Paint was old and dingy. Looked as though at one point was very nice and just not kept up.
Location was ok, about a $13 Uber ride from downtown Palm Springs and did have lots of parking. Booked this hotel last min for a getaway and figured how bad could it be since it was a resort and all the places I would choice typically were booked up for the holiday weekend. That was not the case, the hotel claims it's a resort just because it's connected to a golf resort and community. It's a super old room with worn out furniture, gross carpet and cheap decor. Randomly the bed was comfortable. Pool looked ok but was packed with families with kids. Nothing about the hotel made it resort like.
The hotel and surrounding golf course was beautiful! My boyfriend loves golf and he played as soon as we arrived.. While I watched & drive the cart. The people he played with were both out of towners and local... Both very friendly and nice. Hotel is in a convenient location... Starbucks & grocery store right across the street for morning coffee and snacks/food for the day. Room has a refrigerator... However, no microwave.. so don't bring back left overs unless you eat it cold. The first night, we were woken up by a STRONG smell of cigarettes. We thought it was coming from outside but we never opened our patio door for our whole stay. It was strong in the bathroom too... So it had to have been coming from the vents. I have really bad instant allergies to the smell of cigarettes smoke... So, that coming thru the vents had a bad effect on the rest of my day.
The location was perfect. We were close to everything. We got there at night, so we didn't see anything till morning. It was a beautiful area, well kept, and the staff was very nice. Down side was it was outdated. The mini fridge in our room was on it's last leg, the tv was an old box, the decor was very Outdated. Over all the place needs a good renovation, but I felt like it was well worth what we paid for the room.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
Close walking to shoppimg and restaurant's.
Nightly parking fee on top of room rate, excessive charge
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
This hotel is really in need of a major rehab. The pool had scum floating in it.
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
Clean and tidy. The beds are not queen but fulls... Very small.
Nothing! The room was dirty, there were bugs in the bed, stains on the sheets, wallpaper was peeling, pool was dirty and disgusting, hotel was hot, the breakfast was disgusting. Cold egg-o waffles and no selection. This place is a joke. The staff couldn't be more clueless either.
Thank goodness we were only there one night. No local channels in the room tv's and the NFL playoff games were on tv so we couldn't watch. $28 resort fee on top of hotel fees. Front desk person seemed so put out to have to check us in and I'm pretty sure hates his job. The room had no bathtub. The room was so overly perfumed with air freshener. The air/heat barely worked. The free breakfast was typical freezing cold almost stale breads and muffins that everyone handles and touches. For the price of this Hotel we were very disappointed. See other review.
Pretty much everything! Friendly staff, beautifully clean room, and that bed was the most comfortable hotel bed I have ever slept in! Only thing is that the menu for room service wasn't correct and should be updated. Also I didn't have a remote in my room for the Tv and
THIS IS AN AVERAGE MOTEL. DESPITE THE FEE, THIS IS NOT A RESORT. CARPETS WERE FILTHY.
Resort fee a bit high Resort too expensive for what is offered.
Late night check in extremely easy, Eli was very pleasant and helpful! Rooms very clean, big. They offered us a quiet room which was great because we were there for desert international triathlon No charge for late check out
The front desk staff was friendly. The resort fee was more then stated. According to the email I received the fee was for entertainment, deluxe continental breakfast, valet parking, ect. Unfortunately the entertainment was geared towards a much older crowd, the delux breakfast was a health department nightmare, and there was nothing deluxe about it, kinda see where this is gong? Outside of the desk staff the others we encountered were rude. (Maid, waitress) Now for the room...the bathroom sink was cracked, one of the pillowcases was obviously dirty, the carpet was dirty, the people above us must have had elephants with them as it sounded as if they were about to fall through. This is not a place I will stay at again.
Clean room Room on first floor right next to lobby and the music was so loud I could hear it over my TV which I attempted to turn all the way up until 9:30. The walls were thin and I could hear a neighbor coughing all night and every person leaving the lobby talking as the walked to their room. Would not recommend for a bussiness stay but maybe for a vacation where you didn't have to be up at a certain time.
Everything that they offer free breakfast Nothing negative to say
As soon as we walked in we felt welcome and taken care of. We were given an early check in and late check out no problem. The hotel is the right size to give it a homey feel and the layout also gives it a lot of charm. The room had a little balcony and patio door which I love (I hate hotels where the windows don't open). My only complaint was that the coffee maker in the room didn't work but it was easy to just go downstairs and get coffee from the full spread complimentary breakfast. I will stay here again!
Classy decor, very nice sized hotel rooms. Older crowd friendly. Beautiful pool. Just o.k. dining area and food , free continental breakfast. Floor show in the lobby in the evening was great. Staff was very helpful and nice. Carpeting in public areas needed to be redone. Christmas decorations should be replaced. Noise level in first room was unacceptable, but hotel staff changed rooms for us. Anytime you book on a Kayak, Hotwire or other discount site, you are given the worst room in the hotels. You have to be proactive to get a better room.
I liked the look of the place all the bright colors While I was asleep my husband woke up to find bugs in our bed! We told the front desk and they offered us new sheets we left and when we called the manager Anna she was dismissive and rude!
Still got that retro funky sense of style. Great pool (DJ was really good). Still more affordable than other hip spots around. Spacious, simple rooms. Hotel staff was super helpful. Almost never any towels available at the pool. Drink service at the pool was dodgy at best. The hotel bar closed at 11:00pm on a Saturday night (had to do a Ralphs run for beer). Construction going on. Kids running around.
Ran down Clean better......Replace old dated furniture..... new paint
Great simple easy looks fantastic!
Nothing stands out The pool is murky. They absolutely should not allow pool goers that are not staying at the hotel. Drain the pool & start over! The rooms are NOT "suites". Also, what defines boutique? The colors are cool, the concept was executed but the staff & locals that frequent the pool are not keeping it classy.
Nice open patio. Hummingbirds everywhere. If I knew my room was at the foot of the staircase I would have said no way. Now I know to ask.
The bar closing at 11 PM was rather frustrating when we were trying to get together as a group and catch up with people
great pool, basic rooms, older hotel but done nicely, food was good and a fun vibe all round, supermarket across the road. emailed for info prior to arrival but no reply, smoking policy not well in-forced.
Great facial and good pool scene. The room service was yummy and super fast. The elevator broke the day we got there. Things in certain areas looked run down.
The Saguaro personifies Palm Springs- the colors, atmosphere, overall vibe. 2 of my girlfriends and I used it as a home base for the weekend, during which we had several parties to attend. It's location makes it prime, the deal we got on Kayak was uncomparable with the other 4 stars in the area. Clean, spacious, love the fridge in the room! Pool of course, is top 3 in the city. Also, EL JEFE has some of the most delish and forward thinking cuisine in town. At a reasonable price! I would eat there even without the convenience of staying there....goat cheese wrapped in eggplant? YES PLEASE Elevator was down in our tower during our stay, which was the only downside to our stay- lugging our bags to the 3rd floor during the hottest day of the week sucked, but luckily we are able-bodied and unbothered, may not have been as easily overlooked by older clients or clients with kids. We were told it was being fixed,hopefully soon!
The concierge, Lynne, made our stay special! She is super friendly, accommodating and thoughtful. The hotel has everything you need! Pool and oustside activities were very resort-like, and the bar/restaurant on site was perfect for a happy hour start to our night out! Our next stay we plan on using their gym and cruisers to explore PS. Also loved the Buz Bus stop right outside front door. Had a great stay and will be back!
cool vibe. Seems like a great place to party. colorful. el jefe was el overpriced. we live in LA so we shouldn't have been surprised by the prices, and were still shocked by the lack of value.
We appreciated that we were able to check-in early and staff was very friendly. The room had more than anyone would need. A full furnished kitchen with space to sit down. The parking is a bit tight. We arrived late one evening and we had to leave our car parked near the office (not an official parking space).
The quaintness of the hotel made it a hit with us. The staff was very accommodating. The beds were very comfy and the room spacious. It was centrally located to the restaurants and shops. The room we stayed in, 231, needs a long length mirror. There were plenty of spaces to put one outside of the bathroom and in the main room. My friend and I had to take turns getting ready. Only one mirror is kind of silly.
I really enjoyed this location. The pools and spas were fabulous and it was a great place to stay for Coachella and other Indio and valley music festivals. The free parking was great and the staff was helpful and knowledgeable. I also loved that they had a fridge and the color scheme was very fun! I didn't love the size of my particular room, I felt it was a little bit cramped and the bathroom layout was non traditional. I had the accessible room which is AMAZING that they have one but as someone able bodied it was a little inconvenient. This however was a minor con and there was a lot of pros!
We LOVED staying at 7 Springs! This Inn was exactly what we wanted for a stay in Palm Springs. Something small, cozy, mid-century modern, with a relaxing pool and a view of the surrounding mountains. This had it all. Plus, they had TWO spas, and they are walking distance to Palm Springs Dr! The bed was comfortable, and the value was incredible. Our room was spacious, and even had a kitchenette complete with a dinette table, plates/utensils/cooking supplies, etc. Service was friendly and efficient. While taking a shower on the second day, the faucet popped off of the wall and a gush of water started spewing out. Plumbing issues don't scare me so I just pushed the faucet back on and thankfully it stayed put... but it was a potentially dangerous situation as the faucet came off the pipe pretty quickly. Glad it didn't land on my foot! Also, when we checked in to the Inn we asked about extended check out. They said that they can do it, but it's up to the discretion of their housekeeping manager. The host, however, said that it should be fine - just call the morning of. When we called, however, we were only extended 30 minutes. It was quite a rush to get out in that amount of time when we were expecting 1-3 hours of extension! That said, it's a smaller Inn and we are aware that rooms need to be cleaned for other guests. We did notice, however, that the lone housekeeper was still 2 rooms down as we were leaving, so we probably could have gotten at least another 30 minutes...
The staff was very friendly. Great recommendation of where to eat.
i loved the bed. I was in town for the weekend visiting my marine and we stayed there and the beds were super comfy and the ambiance of the room was all around nice. Wish the tub was a little bigger but other the. That everything was amazing. The pool and hot tub were nice to
great location. nicely renovated. newer rooms by the main spa look great and will stay in one of them next time. a little noisy by the main street but not a major problem
Comfortable beds Very small pool and horrible parking.
Clean and comfortable rooms, convenient location, quiet and a great place to stay for your $$ Showers lacked pressure
Beautiful location and landscape, great rooms, very friendly staff The sprinklers went off a little after 5 PM and were spraying the sidewalks more than the plants themselves. I was effectively blocked in my path and had to take a longer route. Why in the heck can't they activate the watering cycle after midnight??
Nice pools,perfect location
We enjoyed the convenience of having all the necessary amenities: lazy river' pool, rec. room, rooms had a full kitchen, grill in every balcony, washer & drier in the unit, etc... It it's definitely a great family destination! The Wi-Fi connection was terrible. I paid for a day of Wi-Fi and got terrible reception. Too many flies...not the resort's fault; the city seemed to have a fly problem.
This just may be the best place to stay in Indio/Palm Springs. It really is a condo. I stayed in a 1 Bedroom that had to be at least 700 square feet. The pools were great (loved the lazy river) but the room was incredible! The large patio was a great place to hang out and the BBQ on your patio was a huge plus. The furnishings and kitchen were top notch. This really is a timeshare property and I may actually buy a timeshare here. The casino is only 4 blocks away. Easy access to the freeway but the resort is still off the beaten path and very secluded and surrounded by beautiful mountains and on a wonderful golf course. If you are really picky the only things you wouldn't like about this resort are: Shower is small (bathroom is large) and there is no complimentary shampoo. That's about it on the negatives. 5 out of 5 for me. You should stay here no question.
I took a 3 night trip last week with my sister in law and our 4 kids. I would normally be afraid to all stay in one room, but space was never an issue. There is a huge master bedroom with a king bed and another bedroom with two twin beds. The living room also has a Murphy bed which is a nice touch so you can just push in up in the AM and not have to do major clean up. The decor is very nice- upgraded furniture and everything you could need in the kitchen. Each unit has a huge balcony with its own grill which is a nice touch! There is also a stackable washer and dryer (they even supplied detergent). The grounds are gorgeous and we had fun just walking around checking out the landscaping and lakes. There are bunnies and ducks everywhere which kept the kids entertained when we were not in the pool! Speaking of pools, this place has it all! There is a fun lazy river with both single and double tubes to use along with a huge pool and a very large kiddie pool that is only 1 foot deep all around. We never had a problem finding seating and some areas are even shaded. Our building (15) was very close to the main pool, but we took a walk one night around the corner and there is actually a replica of the large pool and kiddie pool on the other side of the property along with a spray-ground area for the kids. You can bring your own food/coolers to the pool and there is a nice store on site for all of your basic needs- although some things are very expensive. We found shopping paradise right down the street- every store you could think of including a dollar store for pool toys, a drive-thru Starbucks, and several fast-food and sit down restaurants. Our kids had the best time, it was one of the most enjoyable vacations I can remember in the desert. The only cons that I can think of has to do with the beds. The mattresses in both rooms are hard as a rock- really uncomfortable. The bedding is like cheap motel bedding- very stiff sheets and flimsy comforters and blankets. If only th...
It was beautiful. everybody very helpful and friendly no
The suite was huge... Bigger than my apartment. The kitchen was fully stocked for cooking and bbq grill on the patio. Pool was very clean and the huge balcony had a lot of privacy. The shower in the master bath doubled as a steam room! Room had kind of a weird smell but I got used to it. The tv's were a tad small for the room size.
The rooms were huge, the staff was friendly and helpful. Private, assigned, covered parking space. I would definitely stay here again. We have no complaints/problems with the resort, wish I had booked another night.
we liked the location; we loved the mountain view from the pool area; and we really enjoyed the quiet, private and peaceful atmosphere of the hotel. Our maid was a sweet girl who was very helpful. We will definitely return to Desert Isle. nothing
It was an amazing experience
Location, large room size, covered parking front desk staff was not accommodating and somewhat rude. Poor customer service. Would not store bags (so they sat in my car in 90 degree heat). Check in was for 3pm, but room wasn't ready until 4:30pm
Great location and it's a large 1 bedroom condo unit with a full size kitchen. It's dated and simply not a 4 star property. Amenities are virtually non-existent in the bathrooms, the bed is ROCK hard, the pillows are cheap and everything feels just out of date. The pools are small and the area around them outdated as well.
Another guest took one of my pool towels and that upset me. I guess there should be extra towels by the pool and that would avoid other guest from taking towels that they did not bring to the pool.
For the price you get way more room for way less cost then other resorts it was nice having essentially a suite for the cost of a regular room kitchen and fridge a huge plus. Was nice and quiet at night. Doesn't have some of the other amenities like a mini bar etc but who really needs it with a fully stocked kitchen and fridge
It was spacious, clean, well put together, private. Room service was delicious and came in a timely manner. Staff was polite, modest and extremely kind. I loved everything. Definitely going back.
The room was better then the pictures. There was a perfect amount of space in the suite. They were clean and the pools were well maintained.
I loved the privacy and cleanliness of the hotel. Staff was very friendly as well. The check out was too early.
it is in well known gay area of Palm Springs. To have it converted to a "straight" resort is a slap in the face. And to be notified upon checking in was a total disappointment. If we could get a refund we would of and left. The staff was 100% accommodating, no complaints with them.
Room had a good size bathroom Front desk people ignore you. They don't have any answers. Didn't clean room, even after asking it to be cleaned. Came in late in the evening and room key doesn't work. Office not open, so had to sit outside and wait. Found a number to call, then they had to send someone.
I liked the location, free laundry, and overall quiet atmosphere. I didn't like the "queen" (which was really a full) sized bed, the hard chairs, or the rude staff.