Would you like to save as your currency permanently or for this visit only?
Friendly staff, car park at rear, room quiet when windows closed, loggia outside room, reasonable breakfast, street plan and recommended restaurants list in room. Traffic noise from rail and road when on loggia.
Coming from busy district of highrise buildings, considering this like country side, quiet and fresh hotel stay. From airport to Hotel, we came with the public transport which was well organised in Berlin system Euro6.10. Ofcourse is better to have light luggage to drag along, otherwise by taxi will be Euro 40 if you fixed the rate, otherwise, by taxi meter reading to hotel can come to Euro 75! Everything was fine.
Very good value for money.
Clean and large room A guy from hotel tried to fix the channels in TV at the time we were in the room. There was only day time curtains in the bathroom.
Good breakfast. Helpful staff. Slightly remote location in a poorly lit street. The nearest station, Bernau Friedenstal, is a fair distance away over indifferent footpaths with poor lighting.
Everything was nice, no faults at all N/A
Cheap price, nice breakfast The volume control of our TV was not work....
Strictly speaking all was found to be perfect on highest level at quite reasonable price.
Price, location, view, breakfast. It was very warm in the hotel room. Too warm. The bathroom tub didn't drain well, and it was a hassle to get in/ get out of it. Concierge was not very helpful.
location, close to shops and public transportation checking in reminded me of Las Vegas. Very slow and long lines. Rooms were very small. Toilet in closet like room next to shower with glass.
Location was great.... Loved the spa. The rooms are very comfortable. No free internet.
Very good location. Close to everything Rooms are a little small
The Internet connection was not good. The speed was low and the connectivity was lost every now and then. To begin with, for a hotel like yours, it's already unacceptable that the Internet is not included in the price.
Stay on an upper floor for a great view of the city. Arrived early on our first night and even though we were staying 2 nights, charged 2 euros per bag until our room was ready. 8 euros total. Also the internet was not included in the price.
Location is great, price was fair, view was good and bed was pretty comfortable. Room setup is kinda funky... The shower is open to the room with clear glass doors all around which would be a bit awkward depending who you're traveling with. There's a curtain to divide the room but it still weird... Cleaning is sub-par. Bleach stains on the floor never look good. Sink wasn't draining which was an easy fix for us but the faucet was hanging on like a loose tooth. Overall the room we had needs a good once-over. That was one of 1000+ rooms available so that might be different than many others.
Staff was extremely helpful. Location. Great view. Tidy no fuss rooms. Price. Wifi sucked. (plus it cost 9€ a day— they were apologetic and did make adjustments.)
It didn't take me long to figure out that customer service was not a main priority. I had to ask to have my air conditioner checked three times before they moved me to a different room. It was clearly an inconvenience 2 the customer service desk to do this. They also had me pack up all of my things and bring everything all the way down 28 floors before they would tell me where my new room would be. It would have taken a lot less time just to know and put my things on a cart and go directly to the room I was being transferred to. They did not say sorry for the inconvenience or anything. I even checked out a day early and they didn't even say anything about it. It was almost like, they looked at my situation as though it was my problem and why should they do anything for me? The fact that the staff did not care. The hotel is completely surrounded buy a square that smells like garbage and urine. There were protesters and police officers everywhere. Until late at night I could hear chanting over and over about Middle East War.
The location in combination with a room with view The price of the WiFi use is crazy!
Excellent location with access to the trams, S and U bahn. Comprehensive breakfast that was more than adequate. Awkward transparent walls around the shower with only a white curtain surrounding it. Makes it a bit awkward if traveling with a friend.
Loved the breakfast. Parking garage is under the hotel at €17 a day. Everything was clean, modern, and spacious. Public transportation is right outside. A short walk from the Europasportpark. Wi-Fi limited to 2 devices peer room, and once we tried to logout one and login a third device, none of our devices could connect. Extremely disappointing especially when everything else was so great.
The room was extremely quiet, and the beds were very comfortable. There is a lot of construction on the trams immediately in front of the hotel, which means they cannot be used.
Location - even far from the center, stands just next to the sBhan that gives you a lot of immediate options for travel The are very convinient and modern Very good breakfast !! Restaurant - good one at the entrance floor Late night Bar- until 02:00 am and convinient to the visitor instead of going far sometimes. The distance - sometimes not allow you to make a short visit in the hotel during the day, even with the S/U Bahn Conferences - sometimes big one can be cozy.., but you are out anyway ...
I liked the furniture, the atmosphere, the friendly staff, the room. The lobby is very wide, full of light and space: it makes a very good impression at first sight. Our room was confortable and well equipped. Good connection with the public means of transport. In front of the hotel there are an underground station and a tram station to go to the city center, the Prenzlauer Berg and to the Schoenefeld airport. The breakfast buffet is rich and tasteful. I even received greeting from the staff for my birthday. Everything was ok.
They have an excellent breakfast selection, always replenished. Breads, pastries, meats, fish, cheeses, eggs, fruit, yogurt, waffles, cereals, a variety of juices. The concierge does a great job. The showers and soaking tub are luxurious. The Skybar is attractive. The rooms are very modern with artful lighting. I've stayed twice. While some might find it a little distance from the central city, it's right on a tram and a train line. This gives easy access. The area has a variety of interesting points.
The hotel has a lot of amenities the rooms are super comfortable and it's very modern. Also the S station is right across the street. Their 14th floor bar and lounge is great too. The shower let's the water out into the bathroom floor not a big deal but it can be annoying. Most of the tourist venues and restaurants are a little far
Super clean and modern. Extremely friendly staff that spoke fluent English.
The staff was very helpful in assisting me with directions to different city locals, and with the use of the city transit system.
good room sizes, well decorated and appointed, comfortable bed and great bathroom with both shower and bath, quiet but centrally located for Prinzlaursberg where we needed to be. Train station 1 min walk from entrance takes you all round Berlin so great connections. I had smoking room, my son not, but the lifts only operate with the specific room keys so he couldn't come visit me in my room (6th fl he was on 8th) so we always had to meet up on ground for first floor. Otherwise was perfect stay for us.
The cleanliness of the rooms. spotless. very helpful & friendly staff. great breakfast. Location. I would have preferred to be closer to the main part of prenzlauer berg.
Everything was basically OK: nice cafe and bars on the 12th & 14th overlooking the East Berlin, very good breakfast buffet. clean and comfortable rooms. No free drinking water in the rooms, which is standard in other hotels of such standard. The wellness center in the hotel was opened from 9 a.m. instead of 7 a.m. as it is stated in the hotel brochure.
the hotel and the room are both great for the price. new bathroom, nice amenities, ac that works (a rarity in berlin), good bed, free wifi, decent gym, and a great hotel restaurant -- with a chef who has a Michelin star. The only real downside is the neighborhood. I enjoy exploring a new neighborhood so I tried this out..turns out it's not a neighborhood, it's an intersection -- and one without awesome access to other better neighborhoods. So that's the downside, and it's a big one since Berlin has a bunch of great areas to try.
Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
The location was amazing! We didn't even realize there was a Ubahn station at the edge of the hotel with cars going through the center of the hotel until our second day there. Brandenburg Tor was only a short walk away. the staff was friendly. I heard the breakfast was expensive, so we walked to the nearby cafes instead. They claimed you could control the temperature from the TV, but we couldn't cool the room down any.
Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
Location Close to Friedrichstreet station Hotel Room should be cleaned better. We found dust on the floor and desktops near the bed. Courtesy of the reception staff can be Improved by simply saying 'Hello' when entering the Lobby.
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location is great. Friendly and helpful staff. Great breakfast. Clean and very nice rooms. Next to great restaurants and transport. For a 5 star hotel, It seemed to lack some normal things would expect from them. The pool and exercise room were a bit small. No spa or other services on this. No doorman or service staff to bring up luggage. Concierge was only on duty for half the day.
Very nice room with nice amenitites Location was difficult to find.
Very clean, very convenient location at train station, many restaurants around, centrally located. Did not eat at hotel at all. Could not get late check in. Did not try eating at hotel, many options just outside. Best was Dean and David salad bar... very fresh and many variations, just outside on a parallel alley.
Staff was wonderful. Clean ... great experience. Highly recommend this place. Will go back again when in Berlin.
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Hotel was very well located. Close to main attractions, food and shopping and half a block from train station. Staff was helpful. We arrived early after a long train trip and they were able to acomcomodate us. Room was nice too. Room was very hot. We could not turn the heater down. We notified the hotel staff and they were able to lower the temperature a little bit but it was still warm. I woke up with a headache every day. It was the only inconvenience.
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Excellent standard and good location.
The hotel eas close to downtown. Breakfast expensive
A perfect location for my purposes; the room design and interieur; view (the zoo), friendly hotel staff. 24 Euro for breakfast is on the edge (compared with NH-Hotels in Berlin); "strange" smell near the lift on the 7th floor.
close to city centre-zoo etc I would reccomend the hotel for kids policy / special offer also helps
The bed and pillows and quietness
Breakfast was perfect Several seminars were in hotel simultaneously. Crowdy.
clean, friendly staff
Very nice and calm atmosphere. Friendly and helpful staff. Very nice room the wiev over Tiergaten/Zoo was extremely nice. Because of its location its very easy to acces the town both as a pedestrian as well as by car and by public transportation.
location is excellent, rooms are very comfortable, good hotel facilities
We had a great time at this hotel. The location is perfect and you can walk to a lot of different sites and the public transportation is really close, literally out the front door to get to one of the lines. The room was really quiet also. The bar was by far the best experience. We closed the Listo bar several nights during our stay and had a great time with the bartenders Jannick and Ole and the other bar staff as well.
Organised, cleanness, quite atmosphere, the amazing & comfortable location & the staff kindness). I didn't like that the internet is costly chargeable (This old system doesn't exist anywhere in the civil world anymore). The welcoming is not special (No welcoming water, fruits.....).
location nor free wifi
They wanted a print out of my receipt for the hotel booking as I booked through kayak. I didn't have a print out so caused a minor issue at checkin
Location is great and view from room overlooking Gendarmenmarkt is fabulous and almost worth the price Expensive and restaurants are not that great
Very nice place to stay Breakfast is extremely expensive.
Executive club previleges were great.
Clean , reception decoration , nice staff , so many TV channels , real good curtains reflecting the sun very good. No water to drink in the room Separated beds for a couples Expensive breakfast No one answering the phone in the reception for many times The rooms are so small WiFi isn't free In they end , it's very normal 4 stars hotel nothing to impress.
Very good restaurants and cafes close by. Many attractions within walking distance (Brandenburg Gate, Museum Island, etc.). The hotel charges 25 euro for in room internet access, and for the cost of the in-hotel laundry service, you can purchase a new wardrobe.
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
service staff was very helpful and polite, above expectations room could be warmer
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
The staff, the balcony, the room and the aquriam.
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
Service and bar Internet is way way over priced, even for a business guy whose company pay for it
Nice warm feeling around hotel little bit far from city centre taxis extra cost
Very good breakfast and really good beds
the design, layout, view from the room and the comfort made the stay relaxing.
Wi fi charged additional
Very good for my taste. The breakfast was wonderfull and had almost everyting. It had a very good bar (live music) for the night. I believe internet access should be free. TV should have more channels in english.
Very enjoyable. I think that a separate shower cubicle should be provided rather than having the shower as part of the bath. The older clients, possible with arthritic joints, could find stepping in and out of the bath a shade uncomfortable.
The pillows were a little thin.
I have stayed at the Grand Hotel Esplanade since it was built and it has maintained a high quality product; all rooms are comfortable and the staff is very supportive.The 100 bus stops a block away and will take you to touist destinations, get a transit pass at the train station to cover the days you will be going around. Although the hotel has enlarged the gym, it did so in removing some of the amenities such as the aroma therapy room, the juice, etc. bar, and the pool was too cold this trip. I also miss the frendly and delicious rstaurants that were previously available. Nevertheless, I would likely opt to stay there again.
Excellent front desk service - Tip on a very good restaurant - Sant Moritz
The bed was lovely, the room spotless and the staff helpful to a fault. Harry's bar was also a lovely place to sit outside and relax with a drink. The view could've been a little better. Paid for a view of the canal but got a room overlooking the glass roof over the forecourt and could barely see the canal.
Bedroom was excellent, good size, nice decor, great TV. Athmosphere in lobby area was buzzing.
Room was cool (no COOLING or HEAT, though!). Lobby etc cool when you weren't stuck because the elevators weren't working. The transit pass is AWESOME, however... IF you can figure out where/how you're going. SHIT INTERNET! No AC or heat! I spent most of my downtime/travel planning at the Menninger hotel about 50 metres away. FREE internet for ALL (FAST, actually works) in their bar...so spent my $ there, instead of InterSHITTY.
I liked the location, the modern decor, the very friendly staff, and cleanliness at a low price.
Location and helpfulness of consigiere services...landmark and historic hotel
The dining was great.
It was a marvellous experience from arrival to departure and I would not hesitate to recommend to friends.
Kayak provided me with an amazing deal to stay at the Adlon Hotel! The room was spectacular: clean with awesome features Like temperature control, super comfortable beds (the most comfy beds I've ever had in a hotel). Breakfast was included...a stunning breakfast buffet including luxury features like Caviar...as well as champagne, Asian fried rice...a lovely buffet!! Our stay at the Adlon was unforgettable and I'm already looking forward to returning there one day! The Adlon hotel is a pricey hotel. Even the prices at the bar reflect that! Nevertheless an awesome place to stay if one likes luxury, cleanliness, and extreme friendly attentiveness from the staff!
The hotel is situated in the heart of Berlin and the connection to the international Airport Tegel is very good. The quality of the food, in several restaurants they have, is good but not very good. Therefore the prices of the dishes are way to expensive.
Friendly service and great location. Uncomfortable beds, especially for a 5 star hotel. Breakfast is very over priced and mediocre.
The service level of your staff!!! excellent!
Was very impressed by the care, attention to detail, and understanding of the staff at the Adlon Kempinsky Berlin. Sheer luxury not only in material terms, but in humane ones, too.
Attention to detail. The daily brunch (included in my reservation) was spectacular - the food was not only plentiful but also delicious. On my birthday, I was served champagne with breakfast. Staff. Each staff member was courteous, helpful and most importantly, dedicated to service. If they did not know the answer, they would find it for you. Spa. After my conference I booked a day at the spa - the massage and facial therapists were professional, most capable, and pleasant to spend time with. Food. The onsite restaurants had expectional cuisine and the service was equally matched. I was a guest at the hotel for 5 days/4 nights. My mini-bar was not restocked for 2 days. There were no washcloths (which Americans use); however I was able to obtain them from the spa. Each day you had to create a new WiFi password.
very nice comfortable hotel.reception.food.and launge nothing
It's truly a 5 star hotel, it makes your life better! The Bar (itself) in the lobby couldev been fancier, the hotel has A gorgeous lobby but the Bar is just ok. Ritz Carlton has a nicer bar(americain)
Location of hotel,spa drinks/meals costs high
Great location, close to train station, close to all of the tourist sites, close to nightlife and restaurants Floors were pretty dirty, it was a little pricey, tv acted up at times, only one shower head setting worked, no directions on how to use room ammenities such as tv, ac controls, ect
Gorgeous decor and incredibly friendly and helpful staff - they were so good to us! We arrived well before the check in time started and they were still able to get us settled in to our room within minutes. For some reason, we were put in a room with two single beds? But honestly, we were so jet lagged it didn't really matter. The beds were VERY comfortable as well.
Great value for my money and nice facilities.
Comfortable room - very good service
The location was optimal.Breakfast buffet was all one could ask for. The concierge Mr. Lindner was especially friendly and helpful. I definitely would choose to stay there during my next visit.
central location no coffee making facilities, no kettle
The position of the hotel We were dissappointed there was no tea and coffee facilities in hotel.
Wonderful hotel, good location, nice pool and jacuzzi
excellent hotel in former east--good central location; staff friendly and efficient. garden view rooms are quietest and pleasant.
Room service was great, location was excellent. The staff was not flexible or terribly helpful - other than the concierge. Was surprised I had to pay for wifi in a hotel of this quality.
The great location of the hotel, perfect for sightseeing and shopping.The rich breakfast, and also the helpfull staff. I think the room was a little bit small.Apar from that,all other aspects were from fine to excellent.A very nice and convienient hotel in generall
The location. Lack of coffee and tea making facilities in the room.
Cleanliness , friendly staff, location , breakfast /food,very helpful staff Location of the room in proximity to the elevator Not enough towels, shampoo and conditioner Paying for the internet ,( not a big deal , but the fact that it's not free is annoying!
Comfort, design, location, elegance, exellent food in restaurant, excludingly comfortable bed, good service
Lovely lobby, nice bath robes, the room was great! The pool staff was a bit snooty. The breakfast hostess tore up our ticket when we realized that breakfast was an additional 26 Euros per person and decided not to take it.
Location was very good, central, close to sites and very close to U-bahn (underground), which made the city very accessible. Information desk in lobby was very helpful and booked tickets for a show for us, gave map and directions and was very pleasant and helpful-sir, take a bow! Safe in room was very good and no charge. Comfy bed, great shower. Good all round. Didn't eat there, so cannot comment on food. Staff at initial check-in could have been friendlier, all staff after that were very helpful. We were charged €6 for large bottles of water left in the room. One would think a hotel of this standard could include this as complimentary.
convenience of location The toilets for the ground floor are on the first floor
The location, the acces to U-bahn, the service
comfortable, relaxed, good service Breakfast very expensive
Good location, clean room, value for the fare.
location was very good
The location was great! Checkpoint Charlie is right around the corner and the Brandenburg gate/Reichstag is easily within walking distance (10-15 minutes). We had a Deluxe room which was on the next to top floor. It had a big walkout patio with a good view of the city (great for our dogs). All of the other standard rooms had a tiny 3'x3' balcony. The room itself was very spacious, clean, and better than I expected. And last but not least.... the breakfast buffet was probably the best I've had in a hotel in Europe while traveling over the past few years. It was wonderful and we were very pleased with our stay. I cannot think of anything bad to say about our stay.
Clean, comfortable and excellent location
location was great. room was very comfortable. no free wireless in rooms
Very clean modern hotel, ideal location for our 1st trip to Berlin, would not hesitate to stay there again.
The location is really good. Breakfast excellent, good price. Room interior was really nice and bed was super. Next Berlin trip I will also stay with you.
Nice hotel and fantastic location, free wifi and helpful friendly staff.
BREAKFAST WAS GREAT. THE ROOM WAS VERY DUSTY.
Location, Comfort Parking is expensive
Great location only five minutes from metro and train stations, shopping centres and restaurants. Hotel clean and comfortable. Reception staff very efficient. Wifi extra charge (very expensive) in rooms and only free in reception area. Hotel expensive.