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Excellent sized room, efficient check in, check out - very pleased Menu choice was not that great
Very comfortable room. Queensize bad was outstanding. It's a rare case for a hotel where wc and bath-room are separated. Moreover the latter contains both, a bath and a shower which is very convenient. The planning and furniture are also very nice. The staff is very nice as well. Private parking at good price is also an advantage. Good value for money. Not the center of the city of course, but the connection by tram is very convenient. Suggest they make some kind of guide sign to their parking as it is not very big and you have a chance to miss the entrance easily.
Staff friendly, bed comfortable
Accomodatin standards, family friendly There is nothing not to like
A clean place to sleep with a good shower. The TV system had only one English channel (CNN), though they advertised many more. The staff was unfriendly and could answer no questions (didn't know where movie theaters were, didn't know about the hotel's room service or restaurant hours, didn't know about the Internet connection, etc. etc.). The only food available was expensive and elaborate.
The location was great! It is outside of the city, which was great to keep us out of traffic and the rush of tourism. However, the walk to the city was not far, and on the way, was spectacular views of the city from on top of a hill. Hotel was typical Novotel; no surprises there. Paid parking is a bit expensive, so we were glad we were able to park our car and leave it as a way to minimize parking charges.
hotel staff is excellent, location is good: close to the historical part of the city, there was free underground parking during our stay no swimming pool
Great breakfast. Tram stop directly opposite hotel which takes you straight into city centre. Quiet rooms Room was very very hotel with no air-conditioning and window that only opened 10cm
Good location only 20 min walk to city center down a beautiful street overlooking the old city and river.
Great business hotel, right on the tram which in 10 min takes you into Bern, where you can connect to go anywhere in Switzerland. very clean and great staff. room carpet was stained, it is not in Bern city center, and there is nothing nearby for sight seeing, but these are easy to get over.
Very clean, helpful staff, short walk from old part of city, right next to the Expo, great value compared to other hotels we checked.
Friendly front desk staff, more than willing to aid with directional help! Had to pay for two rooms, had 2 adults & two children (7 & 3). Adverisement stated may be charged more...not that policy absolutely limits 3 with no exception!!!
Clean, Spacious basic necessities, near bus stop, good customer service Curtain hooks damaged Not enough clothes hooks Shower area has no platform to place my items Shower area easily spilled outside room Toilet room has no lock Light sensor beside bed made it difficult to sit on bed (easily triggered), no air-cond.
everything except of the pillow uncomfortable pillow otherwise great!
Excellent attitude of personnel, nothing was really a problem, for example early breakfast at 6AM, electric outlet adaptor for use in the room or parking after check out. Space for parking cars is a bit narrow.
Large rooms. Close to city centre but also in quiet street. Parking is hard to find even if hotel isn't full. After we booked in, I never saw any of the staff.
Staff very friendly and helpful. Hotel unpretentious but clean. Great location for football stadium. Some sort of tea/coffee facilities would have been good.
The staff were very receptive and informative
My husband and I chose the hotel through internet and we hoped to find it as described. As soon as we entered, we could feel it was Ok - we were given a warm welcome by the staff, the hotel and the room had an extraordinary smell of cleanliness. The lavish morning breakfast rounded it all. The hotel boasts of a quiet area in a busy city. We would certainly choose it again on our next visit to Bern. Keep it up! Thee was nothing we didn't like as we felt comfortable throughout our 6 day stay there.
close to city transportation
location - easy access to the city centre and is very quite the resturant is closed at that night and no eating place nearby
almost good. it didn't work my visa credit card, so i paid by cash. it was a little distant from central rail station.
helpfulness of the staff and quiet location comfort of bed and towels
best price and easy to get to location
parkingplace the way reception helped us. no good listening end she even didn't look in my face.
The room was very clean and tidy. Parking places were not enough. .We had to look for parking places, although we had payed for it.
The location just opposite the Bern Expo is perfect - only few minutes of walking.
Consistant high standard throughout Europe. Choice of breakfast items could be better, specially considering you actually charge extra for this.
No free connction in the rooms , parking and breakfast + 24 chf/day
The room was a great size and the room facilities were in good condition. The distance from the city centre was a little too far for walking distance, but the tram stops right out the front of the hotel and takes you right into the heart of the city.
good location - pubilc transportation to old town right across the street, took 5 min or 15 min on a scenic path.
I had a good room and clean facilities. It's easy to get there (just get on tram 9 from the train station).
It was the most reasonably priced hotel we could find in a very expensive city (country). Everything was as it needed to be for a comfortable budget stay. Front desk staff member made bus change, provided directions and answered grocery store questions even though she was swamped. Very courteous. They need more support at the front desk. It was always busy for the one person on duty at check-in time.