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perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!! rate for parking the car rather expensive
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center. Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
Very nice location, good service, and hospitable staff
The hotel lobby and common areas are modern and nice the toliet seat is leaning on one side, bathroom decor ugly
Nice room, friendly staff, really felt welcome
the place !
very comfortable luxurious hotel with easy access to the old town Bern.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
service, style, class, location
view from the room
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
- the double room is very little, but for one night is ok
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
Central Location, Modern decor, good breakfast selection, comfortable room
best location for old bern nothing
This hotel is first class, but a bit expensive.
the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
Very good location, right in the middle of the old town.
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
Wireless LAN The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
I enjoyed the good service and the friendly staff. However, the hotel is quite small with smallish rooms and a small stairway. The lift was useful to get the luggage up. The double glazed windows were needed to keep the street noise down. The room air became stuffy overnight. I liked the Art Deco room decor. Breakfast was expensive, but so was everything in Switzerland.
Friendly staff and good location Only one person of staff was working at reception and restaurant (at the same time)
Proximity (5-10 mins walk) to all major Old Town attractions, shopping and transport as well as charming attempt at the true Belle Epoque style felt throughout the hotel and the rooms. Also a bowl of fruit and a welcome hand-written note from the owners was a nice touch. There is a nice and relaxed restaurant on the ground floor/terrace level which is very pleasant for a quiet coffee in the morning or late dinner/drinks in the evening. It is a boutique-style Old Town hotel but it does feel a little "tired" and is edging more towards the 3* rather than 4* hotel. Facilities are very basic, as is a very expensive (CFR 21) buffet breakfast and room cleaning service leaves a lot to be desired for. Room prices are comparable to other 4*-5* hotels in Bern but offer very poor value for money.
The staff was very friendly & they upgraded us to a suite which was lovely
The Sunday evening concert
Really nice place, extremely kind staff.
I had visited the hotel in the 90s when it was a bijoux of beautiful original art nouveau antiques. Now it is ugly and full of second rate flea market objects. What a disappointment!
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
Location and helpfulness of staff. General feel of the room was very disappointing. Difficult to think of this as a three star. Coffee machine had no water.
Our room had a balcony, had on-site washer and dryer, breakfast was good and the breakfast staff friendly. No air conditioning so we left the window open at night and we awakened by street construction/trash collection noise early in the morning. The laundry on site is great but is only one person at a time and if someone leaves their stuff then no one can use the washer/dryer so you have to wait around.
Convenient, clean, recommendable
Clean, near the station，the breakfast is good No wifi in the room
Very conveniently located to the train station. Good breakfast. The beds were terrible--the linens were rough. The room was sterile, with no character.
Central location. Room was modern, clean and comfortable. Staff extremely friendly and helpful. Amazingly good free facilities which was a nice surprise (games room, internet room, tea/coffee room, tv room, fitness room, rooftop terrace).
Very good reception arriving after midnight.Good beds and breakfast and very central location The bar closing on Sunday, automatic beverage boxes out of order.
location right in the center of the city fairly small rooms, facilities
Free use of the internet/central location Room extremely small for a single room but comfortable.
Very nice and clean place! Good location right in the heart of the old town!
Very central position No porters to carry luggage
Convenience to railway station No
Nice staff, clean room. Everything is reasonable It is not so easy for me to find the hotel.
it is clean and well situated the carpeting of the stairs leading down from the 1st floor
The location was very good and the staff friendly and helpful The room was far too small and was poor value for CHF 175
Outstanding welcome from reception and follow-up from owner. No
The hotel is perfectly situated in the centre of the old town, and three minutes walk from the famous clock. The pillows on the bed were not good, and the mattress was hard.
the location there was no free internet in the room though the web page said so :(
complementary airport shuttle and complementary luggage storage was great limited access to free internet and the high cost for pay access was disappointing
The staff was very friendly, helpful and understanding. The bathroom was beautiful. My room was a bit small.
Excellent location, modern design
Service was curtious Bed were very hard, bathroon was limiting, locaiton was not the best
Free computer/internet room. Room very small - more of a cabin with "flat pack" bathroom built in recently.
.Hotle location excellent for historic part of city Room was tiny and bed very uncomfortable. Breakfast was very basic and more than disappointing
Great location in walking distance from the train station. Our big room was decent looking and clean. Quiet (our room was to the back). Ridiculously expensive Internet and breakfast. Too many smoking rooms and no guarantee for a non-smoking room at booking time (not surprising in what seems to be the smoking capital of Switzerland).
The location was excellent. The hotel is across the street and within view of the train station. The main shopping district and historical attractions are on the same street as well. It is somewhat shabby; there is absolutely no attention to decor. It looks as if the owners bought the cheapest materials available and patched together a hotel. In a nutshell, the room was ugly. It did not look like the photos on the website - ha! Specifically, the glass walkway/bridge in the foyer had two broken panes. The carpet was stained and made of a rough-looking "industrial" material. Countertops were an aqua formica that did not match the cheap tile . The drapes were just hideous. This hotel would be a good candidate for "Extreme Makeover: Hotel Edition." Having said that, the room was clean and everything worked properly - I just wouldn't recommend this hotel to anyone needing a room for a special occasion or to entertain.
Location Beds are too soft
View over bahnhofplaz (sadly currently a construction site) and big bathroom (at least to those I've seen recently).
Location of hotel and friendly staff Very slow elevator and a lot of noise from street during a night
Very convenient for station and old city of Bern. good city hotel.
Excellent location: close to everything but no traffic noise
It's really close to the railway station. Room is clean.
Staff was friendly and very helpful
Great location for access to the train station and the Old town. The reception staff were always friendly and helpful, and the room was cleaned well each day, (although the duvet underneath the clean sheets was a bit nasty). The room walls seemed very thin, and you could hear people in the other rooms all the time. I had a room on the main street side, which was also quite loud at night. Absolutely no facilities, the bed was pretty bad, breakfast costs extra, and frankly for the money it costs per night, it should have been a lot better. Having said that I've stayed in several Bern hotels now, and whilst I love the city and Switzerland, it is always way overpriced for what you get - even when using the bookings.com discounts!
Perfect location, good breakfast, big room.
Location is good, just 5 min walk from Central Train Station and in the very center of the city I expected higher quality and comfort from a 3-star Hotel. On Sunday Reception works till 5pm only. There is no heating and quite cold in the shower.
good price, clean room, nice breakfast
Courteous, kind and extremely efficient staff, central location.
It is so convenient to train station and in good area. It was the only hotel where breakfast was not included which made the room price less. And I liked going to COOP and Starbucks. The duvet is too warm and heavy for me. I I would like to have a top sheet and a light weight blanket available.
Excellent location. A 5 min walk to train station. Hotel is right in the heart of town....Our booking was pushed back and I didn't get prompt reply from the hotel regarding the change. This is even after I called internationally to confirm the changes & still no follow up thereafter. Reception staff or the people handling the booking to be more prompt in replies. We are travelling from across the globe so international calls are best to be avoided to resolve any issues.
Situated in the heart of Bern. It was quite a walk with luggage from the public car park.
in city center no staff there and I feel not safe, dark and too quiet
breakfast. close to centre of town
A nice hotel, near train station of Bern and located the downtown of Bern. good location and price.
perfect location, friendly personnel, rooms are clean, free WiFi in rooms
Very central, could catch a bus from railway station, could walk everywhere while in the city No fridge, no lift, very basic
It was centrally located. The hotel was not value for money. For the money we paid I would have expected better service and better accommodation.
Very old room, bath room looks clean, but found cockrocahs on the wall and on the room table. WiFi did not work. Dust in the closet.
Nice location in centre of Bern. Warm welcome, good room. The bar of the breakfast is not the best.
The location and the price Guests going to bed late and very noisy. It could have been a one-off but someone managed to open the door the door to my room after midnight giving me an almighty fright (I was asleep) although they apologised. Why did their key work???????
Good location in Bern Downtown.. Rooms are clean... The hotel is located in a nice area in downtown..
nice staff, nice atmosphere and the rooms were comfortable