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Good location although parking was a pain Inadequate coffee in the room; shower screen was useless;
Good basic hotel and service with helpful staff meagre supply of tea & coffee, suger, milk in a double room, adequate only for single occupancy. Breakfast toaster was virtually useless.
Overall I thought the staff were great, really helpful and the cleaner did her best. I felt the rooms were a little run down and poorly maintained. Fittings were loose and windowsill coming away from the wall. Bathroom fittings were worn and shoddy. The car park below was appalling and very badly lit a nightmare to park in.
the location was great,the room was spacious,modern and clean,food was good,and all staff were friendly,
Comfortable modern hotel near 'old town' Whilst there was a charge for parking it was very convenient and ticket was verified at reception.
Staff were very helpful and provided useful information and guidance in English which was a plus as our French was limited.
Spotlessly clean, central Easy to find but difficult to access by car. We booked a twin-bed room but it was a double. However, nobody took us to our room, and we were too tired after a long drive to drag our luggage back to reception and ask for a change of room.
Hotel reception staff very efficient. Had a small query regarding booking and they resolved it promptly before travelling. Managed to get a promotional deal which reduced the cost from what was originally quoted. Look out for them! One of our party lost a coat in one of the local hostelries, and the reception staff offered to retrieve it for us and post it on. Has now been recieved within two days. Noothing of note, although would suggest you check the cost of breakfast carefully. It cost us a lot more than we anticipated, and the costing was not clear before travelling. Parking to unload in front of hotel could be awkward.
Convenience for city centre Possibly a little expensive
Modern, no nonsense, close to centre of town. The TV in our friends' room did not work.
Courteous Staff and comort and cleanliness n/a
The hotel is very nice and the restaurant is excellant
The hotel has been modernised since I last stayed there and is very convenient for the city centre. The staff are not very impressive. The receptionist was pleasant but didn't really know what she was doing and failed to pass on our request for a table booking to the restaurant. The restaurant staff were reasonablty efficient but lacking in any charm.
everything especially restaurant
Good substantial breakfast I chose this hotel to see visit the underground bar - sadly it was not open to the public????
We did not stay there - our room was fooded so we were rebooked into the Hotel du Golf
Very good location in the centre of Arras. Parking was not a problem at all. No
A bijou hotel, with well appointed rooms. Close to the town centre with safe parking. The restaurant was expensive but absolutely excellent. I have not eaten such a good meal since I was at Le Manoir in Oxfordshire. A real delight. The room was rather smalll. Also the lighting onto the courtyard was on all night and it was rather like daylight in our room all night.
The room was very comfortable, and the breakfast good. We selected the hotel as we had stayed before and it is most convenient to the town centre of Arras and also has parking. We, could, thus, arrive by car, park it, and then walk to the town centre from there. Nothing to say here.
Excellent restaurant and friendly staff
No bar open. No drinks served in lounge except whiskey No evening meals
Friendly reception - beautiful room - adequate bathroom - separate wc Poor indications incase of fire - poor service in the breakfastroom - bad information about public parking
Staff and size of room Room was dull
Terrific position, very clean with large room and bathroom.The hotel is a good base for expolring both the town and somme area. Car parking (safe and secure) was excellent value at 5 euro per day The restaurant only opens for breakfast and the bar is not really a bar and is rarely open. The hotel is deemed 4 star but due to lack of facilities it is not the overall 4 star package one would expect
Staff were really helpful especially with things we needed for our young children. Cots were set up ready for us and they arranged warm milk in the evening with no charge.
This hotel was very good, clean and comfortable - staff were excellent and the location across from the train station very handy to the TGV to Paris etc. There were some excellent bistros close by nothing was a concern to us
In addition to its perfect location, the service is very good as well.
We found this hotel to be of a very high standrard and all the rooms were very comfortable and spacious.
room was immaculate staff were very friendly and even had the patience to encourage my children to learn a little French
Thought that it would have been better to be offered choice of clean towels everyday or every third day as many people are more environmentally aware nowadays and do not need either clean sheets or towels more than every three days.
Holiday Inn Express provides a great stay at good value. The room was clean and comfortable with plenty of space. We had our own controls for air con/heating along with tea and coffee making facilities. The design of the bathroom was ingenious with a door that allowed the toilet to be used separately. The hairdryer was in the room - all designed to allow two people to get ready at the same time. Close to Place de Heroes and Grand Place. Buffet breakfast good for the price Paying for parking was a minor inconvenience but really didn't detract from our stay
the breakfast room entry card - difficult to get it to work also two false fire alarms
central position; easy access to town; polite and helpful english-speaking reception; car parking (though not cheap) have used this hotel for the third or fourth time now and the continental breakfast choices have clearly deteriorated eg one morning no fruit, second morning no toasting bread, etc. One morning nowhere to sit as every table messy tho' the one girl present was doing her best. Campanile continental breakfasts much superior ( and less cost?)
Quality of the room for the price... very nice
Good staff, positive action when inoperative aircon reported. Good location with safe car park No cooling in lobby on top floors
It's location , easy to find and secure parking Nothing
This room was very comfortable and clean, staff were helpful, the location was fabulous and breakfast was very good.
nice location breakfast not very good, bread and vienoiseries not good
great location & friendly staff! i would certainly stay at this hotel again!
it was a one night stay over so not much to say but it done the job ok bit noisy as to location,but not a major problem,
Location Location location, Good Service, Rooms temp. too hot
Good sized room with excellent view Lift cramped.Toilet/drain smelly
The staff was incredibly friendly and the location was just across the street from the train station. This made getting around really easy to and from the hotel. Not as nice as I'd hoped for the price, but it was still definitely a clean room. Otherwise everything else was great.
Quick service. Polite staff. Good choice at breakfast. Hair dryer in room. Although the room was non smoking previous guests had obvoiusly abused this rule. The towels were very worn and discoloured. No teamaking facility in the room
rooms were clean food was plenty and that is it the lady that checked us in was nice and polite she help me out as i only had 6 rooms and did not book mine,but after she went the staff was poor and that let her good work down. when you ask for anything it was though it was an effort to get it. they shut the hotel up at 2115hrs on saturday night with out letting us know the bar would not open saturday night. it was though they did not want the custom
It was near to the countryside for cycling to visit the WWI battlegrounds and cemetaries that was the goal of our stay.
The breakfast Did not have internet access. It was not well insulated for noise
Cleanliness and basic comfort, good restaurant
The bedroom was a delight. Large comfortable bed abd pillows. I found the shower controls difficult to operate because the symbols on the face of the shower were invisible to me with poor eyesight (I don't wear glasses in the shower!) and I had a few cold surprises until my wife was able to help.
Manager was very helpful and welcoming , cleanliness of rooms good and excellant breakfast. Rooms were very small
We liked the fact that hotel was on the beautiful square and the close proximity to Vimy which was the purupose of our visit. The owner/1 man show who runs the place was very efficient, helpful and saw to our every need. The buffet breakfast was adequate and worth 8 Euros. We would stay again but ask for a front room. The books in reception that were available to read about the first world war were and added plus. There was no where to sit in the room to enjoy a glass of wine. There was no place for two large pieces of luggage + carry on without falling over the bags. The room was a little small. We faced on to the back and if we were to go again, we would ask for a front room facing the amazing square. The room heaters did not work.
Great Hotel, nice view from the room
The host is delightful and very helpful. The bathrooms are spacious and clean
Friendly helpful service. The breakfast is superb all local produce. Stay at this hotel.
Excellent location to enjoy the city and landmarks. Well maintained. The clerk that was on duty when we registered could have been more helpful re. parking options.
Location. Very small rooms.
Excellent position and very helpful owner. Rooms are on the small side and there are many stairs!
The central position in the town and very good breakfast (ham, cheese, eggs, orange juice, tea, pancakes, jams, croissants, fruits...). There is also free tea and coffee at the reception from 2 PM to 10 PM. The stuff is very polite and they speak English. When we arrived, they gave us maps of Arras and advised us what to visit in the city. The room is a little bit too small.
Free and easy access to wifi. Central location. Free access to local history books inc guide books and WW1 books. Easy to locate. The room was a bit on the small side for a long stay but for a couple of nights it was fine.
The cold buffet breakfast was nice did not receive my requested wake up call, was told no room for extra day stay but went to room and booked on line with booking.com.
the address of the hotel does not on tomtom and the road signs of hotel are wrong so it is diffucult to find the hotel and please change the address on the internet
The location is in very nice grounds The service at breakfast was lacking with various items on the buffet not being replaced very quickly (if at all)
Lovely location. We were in the building next to the manor (which was beautiful!). Excellent breakfast. Room was simple, but large and clean. We had a lovely stay.
Freedom to come and go, spacious room, good value for money. Broken tiles and dirty bathroom (floor and corners)
Nice restaurant, and nice breakfast facilities
Excellent staff, superb food, easy parking, building full of charm.
Tranquility. Restaurant Difficult to find from map.
Restaurant is excellent for dinner. Breakfast a little sparse.
Large room, comfortable beds, clean..
close to Arras centre,only a short bus ide away. Easy access from the motorway and only an hour from Calais One of the rooms smelt of stale smoke despite being a non-smoking hotel
Staff very helpful and approachable; very comfortable double bed; good food Floor in the room was dirty - had been hoovered but not washed, so we ended up with dirty feet
Bed was extremely comfortable; food in the bar/restauramt was surprisingly good. Staff helpful. We struggled to find the hotel, even with the directions supplied.
The usual standard campanile facilities. You generally know what you are going to get. A little tricky to find as sigposting ran out after first turn off main road.
It was clean nothing around the hotel, had to drive a significant distance just to find a decent meal.
The staff were courteous and helpful the restaurant was fine with a friendly atmosphere. The Hotel location was difficult to find,But it was the first time we had been to Arres France
Easy access. The restaurant buffet.
the location was convenient
Access to main roads and ease of getting into town centre, value for money for buffet breakfast, good short stop over while travelling around country
convenience to the motorway decor a little tired, noise from nearby road
convenient location.staff friendly.parking convenient.cleanliness of room food -.recommend to eat out. no shower curtain.room rather dingy although refurbished.dining room shabby and dusty
Great location, helpful staff Hotel is a bit tired. Bathroom, not shower.
Very close to the main square, for local food and drinks. The museum is 30 feet away. You can buy private parking for 5 Euro, but the parking is free on the street.
Perfectly situated in the heart of Peronne, Hotel Saint Claude provides both comfortable value for money accomodation with excellant staff.
Very central location and cleanliness no shower curtain, no towels in the room on arrival, very 70's feel despite the recent renovation,
Location only The hotel was practically empty and restaurant was closed
Good service. breakfast & dinner. Comfortable room. No problems.
The friendly helpful welcome the shower was very complicated. I am 78 kgs only 1m65 tall almost impossible to sit o0n the toilet - room 208
Friendly staff & convenient location. We were told within 30 mins of booking in that it was not possible to eat at Hotel as restaurant was full. Told the following day thah it was a mistake ! Also info. on your web site says 2 restaurants - a bit misleading as far as we were concerned. Others in our party in another double room had cause to complain about functioning of shower taps, unclean pillows, lack of towels (only one small and one shower size for 2 people.
Needs to be cleaner, workman on flat roof outside window, very disconcerting as he was on the same level as us, no privacy.
The peace and quiet of the hotel in general and the comfortable dining room and bar area
Excellent food and service. The first room we were allocated overlooked the noisy kitchen air conditioning unit and the factory next door. However we requested a change a were given a very pleasant room at the front of the hotel.
Very nice furnishings, free parking, good location, quiet. Restaurant very expensive, no lifts to handle luggage to room
arrived later than announced, but still got access rooms were located at the back, not possible to leave windows open due to noisy ventilation system at the outside of building
The staff were generally friendly. Bar was pleasant and open for children to play billiards. The room for 4 was a triple room with one bed a sofa that had been made up as a bed. A matress on the floor.We didnt eat, but the food looked very good, but too expensive for me and the children
Excellent Hotel for touring the Battlefields. Easy parking and good attention by staff Whilst Hotel room was good value, meals and drinks were expensive and put the bill up rather. Nothing nearby as an altrnative Dining venue.
Excellent dinner menu. Noise from main road. Very small bathroom.
very nice hotel, staff very nice & food outstanding
The meal was the highlight, fine dining, good service The room was a little small and stuffy, we opened the window, but the traffic noise meant we eventually had to shut it