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Modern, no nonsense, close to centre of town. The TV in our friends' room did not work.
Staff were very helpful and provided useful information and guidance in English which was a plus as our French was limited.
Overall I thought the staff were great, really helpful and the cleaner did her best. I felt the rooms were a little run down and poorly maintained. Fittings were loose and windowsill coming away from the wall. Bathroom fittings were worn and shoddy. The car park below was appalling and very badly lit a nightmare to park in.
Good location although parking was a pain Inadequate coffee in the room; shower screen was useless;
Good basic hotel and service with helpful staff meagre supply of tea & coffee, suger, milk in a double room, adequate only for single occupancy. Breakfast toaster was virtually useless.
Spotlessly clean, central Easy to find but difficult to access by car. We booked a twin-bed room but it was a double. However, nobody took us to our room, and we were too tired after a long drive to drag our luggage back to reception and ask for a change of room.
Comfortable modern hotel near 'old town' Whilst there was a charge for parking it was very convenient and ticket was verified at reception.
the location was great,the room was spacious,modern and clean,food was good,and all staff were friendly,
Convenience for city centre Possibly a little expensive
Hotel reception staff very efficient. Had a small query regarding booking and they resolved it promptly before travelling. Managed to get a promotional deal which reduced the cost from what was originally quoted. Look out for them! One of our party lost a coat in one of the local hostelries, and the reception staff offered to retrieve it for us and post it on. Has now been recieved within two days. Noothing of note, although would suggest you check the cost of breakfast carefully. It cost us a lot more than we anticipated, and the costing was not clear before travelling. Parking to unload in front of hotel could be awkward.
Very good location in the centre of Arras. Parking was not a problem at all. No
everything especially restaurant
The hotel has been modernised since I last stayed there and is very convenient for the city centre. The staff are not very impressive. The receptionist was pleasant but didn't really know what she was doing and failed to pass on our request for a table booking to the restaurant. The restaurant staff were reasonablty efficient but lacking in any charm.
Good substantial breakfast I chose this hotel to see visit the underground bar - sadly it was not open to the public????
Excellent restaurant and friendly staff
We did not stay there - our room was fooded so we were rebooked into the Hotel du Golf
The room was very comfortable, and the breakfast good. We selected the hotel as we had stayed before and it is most convenient to the town centre of Arras and also has parking. We, could, thus, arrive by car, park it, and then walk to the town centre from there. Nothing to say here.
The hotel is very nice and the restaurant is excellant
A bijou hotel, with well appointed rooms. Close to the town centre with safe parking. The restaurant was expensive but absolutely excellent. I have not eaten such a good meal since I was at Le Manoir in Oxfordshire. A real delight. The room was rather smalll. Also the lighting onto the courtyard was on all night and it was rather like daylight in our room all night.
Courteous Staff and comort and cleanliness n/a
Staff were attentive and spoke English which is good for those of us with a spattering of Franglaise. As it was a relatively new hotel it was modern and clean with all new fittings. Rooms good and bathroom modules a good idea. Enjoyed the food (dinner and Breakfast). Location good for battlefield touring (reason for visit). Good access. From the outside it looks fairly basic but inside all was to our liking. Would recommend this as a place to stay for anyone wanting a similar base for battlefield touring. No dislikes
Location Food in the cafe was cold and staff were under pressure. All of which was well below that expected at an hotel of that star rating
The hotel was clean and the staff were lovely and friendly. Location was easy to find (albeit quite a way out of town) but plenty of parking available and a restaurant and bar downstairs.
Perfect location for our needs and very well laid out. I would have liked more armchairs to sit relax after meal - a lounge area.
shower was awesome! more english channels on tv would help - but this is very minorgood but a hair dryer would be useful - apart from that perfect
Nice staff, decent breakfast
The staff were all extremely friendly - an essential ingredient to a successful hotel - bar/restaurant clean and more than adequate (plus free wi-fi another 'essential'.
Hotel was excellent value and ideal location to explore WW1 Thiepval sites. Also close to Albert town with its museums.
Quality of the room for the price... very nice
the breakfast room entry card - difficult to get it to work also two false fire alarms
nice location breakfast not very good, bread and vienoiseries not good
central position; easy access to town; polite and helpful english-speaking reception; car parking (though not cheap) have used this hotel for the third or fourth time now and the continental breakfast choices have clearly deteriorated eg one morning no fruit, second morning no toasting bread, etc. One morning nowhere to sit as every table messy tho' the one girl present was doing her best. Campanile continental breakfasts much superior ( and less cost?)
It's location , easy to find and secure parking Nothing
Good staff, positive action when inoperative aircon reported. Good location with safe car park No cooling in lobby on top floors
Holiday Inn Express provides a great stay at good value. The room was clean and comfortable with plenty of space. We had our own controls for air con/heating along with tea and coffee making facilities. The design of the bathroom was ingenious with a door that allowed the toilet to be used separately. The hairdryer was in the room - all designed to allow two people to get ready at the same time. Close to Place de Heroes and Grand Place. Buffet breakfast good for the price Paying for parking was a minor inconvenience but really didn't detract from our stay
This room was very comfortable and clean, staff were helpful, the location was fabulous and breakfast was very good.
It was near to the countryside for cycling to visit the WWI battlegrounds and cemetaries that was the goal of our stay.
rooms were clean food was plenty and that is it the lady that checked us in was nice and polite she help me out as i only had 6 rooms and did not book mine,but after she went the staff was poor and that let her good work down. when you ask for anything it was though it was an effort to get it. they shut the hotel up at 2115hrs on saturday night with out letting us know the bar would not open saturday night. it was though they did not want the custom
Quick service. Polite staff. Good choice at breakfast. Hair dryer in room. Although the room was non smoking previous guests had obvoiusly abused this rule. The towels were very worn and discoloured. No teamaking facility in the room
Cleanliness and basic comfort, good restaurant
The breakfast Did not have internet access. It was not well insulated for noise
The bedroom was a delight. Large comfortable bed abd pillows. I found the shower controls difficult to operate because the symbols on the face of the shower were invisible to me with poor eyesight (I don't wear glasses in the shower!) and I had a few cold surprises until my wife was able to help.
The usual standard campanile facilities. You generally know what you are going to get. A little tricky to find as sigposting ran out after first turn off main road.
Bed was extremely comfortable; food in the bar/restauramt was surprisingly good. Staff helpful. We struggled to find the hotel, even with the directions supplied.
the location was convenient
Large room, comfortable beds, clean..
The staff were courteous and helpful the restaurant was fine with a friendly atmosphere. The Hotel location was difficult to find,But it was the first time we had been to Arres France
convenience to the motorway decor a little tired, noise from nearby road
close to Arras centre,only a short bus ide away. Easy access from the motorway and only an hour from Calais One of the rooms smelt of stale smoke despite being a non-smoking hotel
Easy access. The restaurant buffet.
Access to main roads and ease of getting into town centre, value for money for buffet breakfast, good short stop over while travelling around country
It was clean nothing around the hotel, had to drive a significant distance just to find a decent meal.
Staff very helpful and approachable; very comfortable double bed; good food Floor in the room was dirty - had been hoovered but not washed, so we ended up with dirty feet
it was a one night stay over so not much to say but it done the job ok bit noisy as to location,but not a major problem,
The staff was incredibly friendly and the location was just across the street from the train station. This made getting around really easy to and from the hotel. Not as nice as I'd hoped for the price, but it was still definitely a clean room. Otherwise everything else was great.
Location Location location, Good Service, Rooms temp. too hot
Good sized room with excellent view Lift cramped.Toilet/drain smelly
great location & friendly staff! i would certainly stay at this hotel again!
Freedom to come and go, spacious room, good value for money. Broken tiles and dirty bathroom (floor and corners)
The cold buffet breakfast was nice did not receive my requested wake up call, was told no room for extra day stay but went to room and booked on line with booking.com.
Lovely location. We were in the building next to the manor (which was beautiful!). Excellent breakfast. Room was simple, but large and clean. We had a lovely stay.
Excellent staff, superb food, easy parking, building full of charm.
Tranquility. Restaurant Difficult to find from map.
Nice restaurant, and nice breakfast facilities
the address of the hotel does not on tomtom and the road signs of hotel are wrong so it is diffucult to find the hotel and please change the address on the internet
Restaurant is excellent for dinner. Breakfast a little sparse.
The location is in very nice grounds The service at breakfast was lacking with various items on the buffet not being replaced very quickly (if at all)
Location. Very small rooms.
The central position in the town and very good breakfast (ham, cheese, eggs, orange juice, tea, pancakes, jams, croissants, fruits...). There is also free tea and coffee at the reception from 2 PM to 10 PM. The stuff is very polite and they speak English. When we arrived, they gave us maps of Arras and advised us what to visit in the city. The room is a little bit too small.
The host is delightful and very helpful. The bathrooms are spacious and clean
Free and easy access to wifi. Central location. Free access to local history books inc guide books and WW1 books. Easy to locate. The room was a bit on the small side for a long stay but for a couple of nights it was fine.
We liked the fact that hotel was on the beautiful square and the close proximity to Vimy which was the purupose of our visit. The owner/1 man show who runs the place was very efficient, helpful and saw to our every need. The buffet breakfast was adequate and worth 8 Euros. We would stay again but ask for a front room. The books in reception that were available to read about the first world war were and added plus. There was no where to sit in the room to enjoy a glass of wine. There was no place for two large pieces of luggage + carry on without falling over the bags. The room was a little small. We faced on to the back and if we were to go again, we would ask for a front room facing the amazing square. The room heaters did not work.
Manager was very helpful and welcoming , cleanliness of rooms good and excellant breakfast. Rooms were very small
Excellent position and very helpful owner. Rooms are on the small side and there are many stairs!
Excellent location to enjoy the city and landmarks. Well maintained. The clerk that was on duty when we registered could have been more helpful re. parking options.
Great Hotel, nice view from the room
Friendly helpful service. The breakfast is superb all local produce. Stay at this hotel.
Very central location and cleanliness no shower curtain, no towels in the room on arrival, very 70's feel despite the recent renovation,
Great location, helpful staff Hotel is a bit tired. Bathroom, not shower.
Good service. breakfast & dinner. Comfortable room. No problems.
Perfectly situated in the heart of Peronne, Hotel Saint Claude provides both comfortable value for money accomodation with excellant staff.
The friendly helpful welcome the shower was very complicated. I am 78 kgs only 1m65 tall almost impossible to sit o0n the toilet - room 208
convenient location.staff friendly.parking convenient.cleanliness of room food -.recommend to eat out. no shower curtain.room rather dingy although refurbished.dining room shabby and dusty
Friendly staff & convenient location. We were told within 30 mins of booking in that it was not possible to eat at Hotel as restaurant was full. Told the following day thah it was a mistake ! Also info. on your web site says 2 restaurants - a bit misleading as far as we were concerned. Others in our party in another double room had cause to complain about functioning of shower taps, unclean pillows, lack of towels (only one small and one shower size for 2 people.
Very close to the main square, for local food and drinks. The museum is 30 feet away. You can buy private parking for 5 Euro, but the parking is free on the street.
Location only The hotel was practically empty and restaurant was closed