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Good location, relaxing ambiance
Beautiful hotel in superb location. Our room, a classic double, was comfortable with two adults, child and baby. Staff friendly and helpful. Breakfast was a bit limited and expensive.
Excellent situation close to the centre of town - free courtesy car parking - spacious size of the bedrooms
we ahve returned to the westminster 20 years after our first stay. he had a lovely relaxing time and the staff were lovely, polite and friendly. My only concern , I tried to speak in French and now they all politely respond in English - ha ha, we wont leave it 20 years next time.Kindest regards,Lisa-Jane Fraser
Cost of eating at hotel restrictive for a family of four
Think some proper pillows would help and obviously some shower curtains or shower screens on the bath, otherwise it's like a shower room.
It was part of a birthday trip for my wife and she enjoyed it so it was a success.
Location, friendly staff, pleasant corner room Would have liked to have had an enclosed shower in the bathroom. Would have liked tea/coffee making facilities in room.
Comfortable and elgant hotel, exceeded our expectations. Staff were attentive, very pleasant and helpful
The hotel is near the town Hotel room was quite small and the restaurant prices are very high. I have stayed in other hotels in the area which I think are better value for money.
it's comfortable, easy access to the town by foot. no
Warm and cosy room with good bathroom facilities. Very good breakfast, lots of parking and friendly staff. The only downside was the distance from the town centre, although walkable on a fine day, not so on a very wet november week end.
Excellent on site facilities A liitle inconvenient for the Town Centre, but since the hotel can't be moved it's the price ti pay for the other benefits.
facilities, staff, room layout and furnishings nothing
Thoroughly enjoyed the peace and relaxation at the hotel. It is conveniently located within easy reach of many beautiful villages and towns in the area. Thoroughly enjoyed our stay.
Original and interesting architecture. Hotel staff is attentive and friendly.
spacious and bright
Didn't stay at the hotel long enough to form a complete opinion, a one night stay is hardly sufficient to be able to judge, however, the very short stay was enjoyable enough and the hotel facilities seemed adequate. Very comfortable room although extremely hot without any real facility to adjust the heating, it was either very hot or hot... Having said that I would not have any objections to staying at this hotel again even though it is not exactly on the economical side.
Staff were very friendly and the room was clean. We chose not to have breakfast as we felt it was extremely expensive. The beds were very hard which meant we didn't sleep very well. The indoor swimming pool was very cold and was full of children most of the time.
The is a nice sweimming pool, a tennis court on the roof and location is very good.
nice room with balcony overlooking the sea
Accessibility' cleanliness, hospitality; variety in breakfast; decor no adverse comment
Good beach location and proximity to Nausicaa Aquarium, short walk into town centre, staff friendly, room clean and fairly comfortable, free parking literally across the road. No curtains in the room so had to use hangers from their rail and hang jumpers up, sea view rooms can get a bit noisy due to the road especially when motorcyclists arrive en masse.
Welcoming staff. Easy free car parking opposite. The room smelt slightly of stale smoke.
Excellent continental breakfast
The hotel is well-situated opposite the beach and parking. Easy access to town and shopping. Staff friendly and helpful. Being picky, I'd be happier with a shower rather than a bath.
Good location, pleasant room but not luxurious Thin walls therefore a bit noisy. No key for safe - they did try to find it - so couldn't use it
Very small room, shower had to be hand held and decor in general shabby.
for the price we paid, via discount the hotel was good value for money
Location was ideal, room was ideal and good value for money. Location was 2 mins from beach and 2 mins from bars and restaurants. Hotel was modern and clean, perfect little hotel for an easy relaxing stay. Doesn't have the facilities of a larger more expensive hotel, but certainly a great little place for what is only a 2 star. It has everything you need considering there's so much on your doorstep there's little point in paying for the extra's in other hotels. Due to the hotel's building, noise can be a bit of a problem if you're a light sleeper, creeking floorboards, neighbours etc. But no real issue.
Close to town centre and sea front---easy walk to everywhere! Noise from street market setting up on Sat morning--no tea-making facilities in room.
The young lady who welcomed us, and looked after us during our stay was charming, and very, very helpful. The hotel is central, and 3 times a week there is a market immediately beside the hotel, which we found fun, and very interesting. The hotel is minutes away from the boutique-type shops and the sea-front. A wonderful location! We'll be verty happy to return to BE Cottage. It was a very enjoyable experience, but it was November, the weather wasn't the best, and there were road-works going on. However, when completed the results will certainly enhance the area.
Rooms very nice and clean No tea making facilities
Staff were friendly, excellent location, convenience offree hotel car par fantastic, very easy to get to. Referbished rooms very nice. Would stay again. Thw only 2 downsides were no tea/coffe making facilities in room & all channels on tv were french.
The rooms were decorated very nicely, comfortable and very clean... The tea and coffee tray didn't have any milk and teaspoons missing also no bin in bedroom area, breakfast was lovely except the boiled eggs were tasted awful....Would also have liked one english channel on TV maybe CNN....
very good value
Situated opposite the beach and we were lucky enough to get a room with balcony and sea view. It is in need of decorating and new carpets.
This is the second time we have stayed at the Hotel Neptune, and we simply cannot fault it. The view from the room gives an uninterrupted view for miles along the wide firm sandy beach in both directions. Do get a room with a sea view because they really use their beach all year round and even on a winters day you can watch kite flying, land yachts and various activities, (check out “leblog” at www.berck-leblog.com) and if you just want to chill out and watch the world go by this ones for you. As a summertime base for a beach style family holiday it is perfect, lots of restaurants and fast food outlets to please all tastes, and if like us you have experienced the nightmare of fussy kids with the meal time mantra of “I don’t like it, it’s not like the one we have at home” and “where’s the tomato sauce” (bless em!) then relax, chicken nuggets are available, throughout the resort. The staff are helpful and friendly and the rooms are comfortable. One last thing because of it’s geographic location your sea view room faces west which gives you the most glorious sunset over the sea, so don’t forget your camera.
Great value for money. Spotless room and bathroom with balcony overlooking the beach. Evening meal in panoramic roof top restaurant included was very good, well presented and great value. Breakfast a 'help yourself'was also of a high standard including cereals, fruit, yoghurt,boiled eggs,ham cheese, toast etc. None really, except few staff spoke any English at all so translating the menu was fun and no English tv channels at all if we had wanted them which we didn'T. Word of warning Resort renown for being breezy so jacket or jumper advisable for a stroll. It is an old fashioned resort full of 'beach shops', cafe's a few restaurants and ice cream places. The beach very safe for all with tide going out a long way so shallow water.
Ideal situation for a stopover on the way to Callis Hotel not as attractive as it looked in the brochure but in side it was clean and breakfast was good
Right on sea front good position Friendly helpful staff Good resturant Parking facilities Room & bathroom a bit small especially the shower
THe restaurant and bar. The sea front location. Friendliness of staff. good menu and high standard of food. The room was very basic and felt grubby. The bed was noisy and uncomfortable. i feel teh room needed a refit.
The room was warm, the bed was comfortable, there was a reasonably priced restaurant in the hotel There were no relaxing chairs in the room. The card to enter the car park did not work.
Room was reasonably clean and quiet. Lovely view to beach. Smelt a little musty on arrival, but put it down to not being used much over the winter. Leaving the window open for a couple of hours seemed to sort it out.
We had the choice of eating out either in the hotels own roof top restaurant or numerous others within a few minutes walk & cooking ourselves in the small kitchenette
Ability to park car off street. Very helpful and polite staff. Hotel is conveniently located on sea front and easy to find. No bad points thje hotel was as described. The room was compact but served our purposes
Very comfortable hotel. Staff were really polite and wecolming. Breakfast has a great selection.
We liked the situation next to the sea.
The beach beside the hotel - it's lovely The swimming pool only was open during the day, so we couldn't go for an evening or morning swim which we'd planned on doing. The live music in the bar was far too close to the bedrooms and meant that my 4-year-old struggled to get to sleep.
the location entertainements in the evening and the size of the room for the value
Eating in the restraunt while looking out over the beach and sea. Not a wide choice of menu
We have stayed there before and just like the ambience and the view of the sea in the morning when you draw the curtains.
Excellent mattress. Food much better than expected. Excellent choice at breakfast and dinner. There was only a Bar area and no "alcohol free" Lounge area.
The relaxed atmosphere, the quiet, the excellent beach location, rom service, quality of the food. The price of breakfast.
Lack of reasonably priced food and vending machines
Good quality Hotel, a little expensive but in keeping with the quality. Restaurant was a little too formal for younger children
The bar and restaurant were well and unusually designed. Looby area comfotable and hotel staff very helpful. Double-glazing effect so room was quiet. Tempur-style mattress was a new experience. Room fittings very tatty, tired and worn; e.g. loose handles, no toilet-roll holder, cheap shower curtain, safe not attached to wall, very thin curtains so room not dark at night. Carpetting in room and corridors marked, wrinkled and looked old. Downstairs restaurant buffet expansive but food quite mediocre, mains course was good however.
relaxed atmosphere,well trained staff,no pressure to buy,well laid outeasy to find.Plenty to do none
its location its decor and services were not what i would expect for the price
size of room, wi-fi, comfortable bed, easy to park car. too hot in the building as a whole, shabby decor, worn out fittings in the bathroom.
I liked the furniture in the foyer, very relaxing, nicely laid out with pleasant atmosphere. We stayed in room 406 recently refurbished but understand a lot of the rooms on other floors are not so nice from the reviews
THe situation of the hotel, and the friendly nature of all the staff we encountered. Good car parking The decor of the dining area was unusual not to say bizarre for a hotel of the age and situation of the Mercury, and same could be said of the other public areas
Greeting was excellent, service excellent., Restaruant and its service excellent
A wonderful hotel, a real gem of a find ! Loved the artwork all throughout the hotel as well as the overall design - very spacious rooms. The swimming pool / spa is also worth a mention, much bigger than I had anticipated. All in all, an excellent hotel. Would definitely stay here again if visiting Le Touquet. Can't really think of anything we didn't like.
Very welcoming. They have renovated a bit since our last stay a few years ago Room thermostats not turned up before arrival
Position Room was small and plain. Things worn. Needs redcoration. No power plug at the desk.
Very nice, large, spacy and quiet hotel. The executive double room is large and comfortable. Nice location in old city, central for many trips to other places of interest along the coast and inland. The adjacent restaurant is very good, superb food (but not cheap). Breakfast OK.
Peaceful atmosphere, courteous staff, beautifully appointed room and ensuite, comfortable public rooms. Free parking in the square fronting the hotel. Central location in a town full of history and charm. Did not have its own resturant but there were plenty of reasonable eating places in the town. The TV in room did not appear to have English speaking channels. A mini bar would have been useful.
It's comfortable, spacious and very central to the town. It's the second time we've stayed there this year. It was primarily to visit the town, but had the hotel not been good, we'd have selected another on the second trip.
Building itself is very attractive and there is good parking in the square just by the hotel. English speaking reception staff if you need this. Not very good value for money - rooms were fairly ordinary, some shabby paintwork and bathroom tiling in the rooms - we stayed in 2 different ones plus were allocated a room which we asked to change because the window didn't close securely on the ground floor. There was nothing wrong with this hotel, and the location was great for what we needed, but I probably wouldn't stay there again.
The room was comfortable and the evening meal in the restaurant was excellent. I would have liked parking to be included in the room rate. To be fair the hotel staff when asked where the entrance to the hotel car park was located said I could park free in the square in front of the hotel.
It was very comfortable and the breakfast was delicious. Some of the furniture in the corridors was broken and the displays looked tired, otherwise it was fine.
Excellent and comfortable room, pleasant and very helpful staff, very good buffet breakfast with the one reservation below Unusually the offer of bacon, sausage and scrambled egg on the buffet, likely for a largely British clientele. But unfortunately the British influence extended to the scrambled eggs, which were awful and worthy of an English hotel.
The De La Matelote resturant next door was fantastic. The room clean. The hotel staff average considering this is a tourist destination Price was too high for what was delievered
The Hotel was good and the receptions staff helpful Breakfast was not that good and the young lady needs to take a lesson on being a bit more friendly
Excellent staff and attention to detail. Secure parking was also a bonus. The room is very well eqipped and clean. The food in the restaurant was good but the staff were not attentitive, which uis disappointing to say this has a good reputation.
the food no
Easy access to beach, meal at the hotel (excellent), great breakfast The tiles of the ceiling of our room moved (with the wind) when the baclcony doors were open
Very clean. Wonderful location across the street from Nausicaa. Easy to find. Staff spoke English. Wonderful breakfast. Great but pricey (other than prix fixe menu) restaurant.
The location was good and the rooms were very comfortable There was building work being carried out with loud drilling noises present during the day. Although this did not affect the enjoyment of our stay, we should have been warned of this.
Convenient location. Friendly staff. Overpriced. Whilst decor suggests 'luxury', quality of room was basic and, as such, expensive for the money. The same could be said of breakfast.
Excellent restaurant, facilities and welcome Uk tv channels have variable reception dependant on room. Breakfast expensive
Excellent hotel! Great location, great room, friendly staff, good parking arrangements, very good breakfast.
Beautiful setting with lovely grounds making for a relaxing stay.
It is utterly charming, well situated in an interesting and historic part, and the staff and courtesy and design of the rooms are excellent. The rain!
The rooms were excellent and the building is very special as is the location near the town's ramparts
A very French experience, lovely suite, traditionally decorated. Excellent food, wine and restaurant service No access to room till 3pm, but as we arrived early we were told that we could get in at 1pm, so waited around 45 mins, then told not ready, be another 30 mins, then told come back at three. We wasted a couple of hours doing this.
The meal was excellent but the room was poor
The reason we coming back to this hotel is the fantastic resturant - makes it a great weekend treat.
We didn't stay long because we were going further south and the weather was poor. The hotal restaurant was excellent.
Location and staff excellent. we dined in the restaurant and as always it was fantastic. I think the car parking charge at 14 euros is too high. We paid the firstnight but parked in the square adjacent the second, a more reasonable rate and we would have parked both nights.
cheeful plite staff
The room was okay but we did not eat at the hotel too expensive 14 euros to park overnight was expensive parked on road outside
No pretensions. Got what you paid for. Very relaxed.
Food excellent - menu terroir interesting and good value - excellent cheese table. Attractive courtyard layout - quiet rooms . Bathroom decor
Our room was nice and clean and the heating system was excellent. Breakfast was good, with excellent service. The location is great, being only an hour and a quarter from Calais and half an hour from Le Touquet. Montreuil, and Hesdin, which is half an hour further inland, are both excellent for shopping and eating out. Lock-up parking was offered at €14 a night. We declined and parked by our room. On leaving, our bill included €28 for parking. They said parking by our room was also chargable, and a notice displayed outside stated that. Unfortunately, the writing was small, so we hadn't been able to read it. We'd booked a table for the Saturday night and were greeted cordially, and offered an aperitif on arrival. After our 2 Dubonets arrived we found out they cost €8 each - you can buy a litre for €8.25! We chose the cheapest menu (€40 each). After our starters, it took over an hour for our main courses to arrive. My fish and my partner's beef were both too tough to eat. Sad - we stayed and ate there before, really enjoyed it, and didn't feel overcharged.
The food The room we had on the first night was cramped and uncomfortable.
Nice and quiet, big rooms with kitchenette was a bonus. There was no kettle in the room, so could not make tea.
Internet connection (Wi-fi) no
Great to have our own kitchen facilities, perfect for our needs Would have liked a microwave in the kitchen
rooms were cold and staff not very helpful but I guess as all we wanted was a cheap room it was OK
Room was functional and good for purpose. Nice location. Breakfast was far too expensive for what you got.
Wonderful welcome. Well-appointed room set out perfectly for a family
The staff we helpful and friendly, the rooms were more than adequate and the surroundings were very pleasant and quiet, the breakfast was good but basic, my party would use thia hotel again, as it was cheap and good value for money. the rooms could do with a bit modernisation and the tv were a bit small
Although basic it suited our needs andthe fact that I could cook a snack for my children was excellent The floor in the apartment could have been swept better.
Staff were friendly and tolerant of my appalling French; the facilities in the triple room were more than adequate and the hotel was spotlessly clean. Good sign-posting made it quite easy to find as well.
Relaxed and helpful staff. Good meals.
We were traveling by motornike and they garaged this at night at no extra charge, helpful staff, room excellent very clean. some have bath some just a shower. Did not have the breakfast but looked ok if a little expensive but think that is just the euro rate There are no hotels in the centre of Hardelot this one pf the nearest takes about 15-20 mins to walk into town
The Restaurunt was excellent, with good food and service The room was adjacent to the car park and was noisy. The bathroom had no hand grips to assist getting in and out and the bath had no bath mat.
Large, comfortable room. Good location - pleasant 15 mins stroll to the beach. Breakfast was basic but more than adequate.
Staff friendliness, room size, tranquillity, Billed as a 2 star but worth 3, good value for money. Quality evening meal. Will return & recommend to friends. Bathroom a bit dated, shower door needed attention.
Very comfortable hotel, and the room decoration was attractive.Beds were also very comfortable. The veranda was a very attractive addition and unexpected, and regrettably the poor weather did not allow us to take advantage of this.! One tv channel in English would be fine... say CNN or whatever. However, this is not really an important point, and was only highlighted because of poor weather. ( A tv set which allows you to play your own DVD's would be marvellous, as certainly travellers would carry their own films of choice, and it would certainly be a huge bonus for family groups travelling in poor weather. )
Good location, friendly staff and a good restaurant. The breakfast was very average
this was the find of our trip. Only a 2 star but worth more in my opinion. Staff were really helpful and the restaurant was superb. This town was the special spot of our trip. Nothing - everything was really good.
Nice atmosphere, obviously well run We have young/teenage daughter and friend, we would have eaten in the restaurant but the menu was too "sophisticated" for them so we had pizza in town.could be they are missing out on customers as the hotel is used by english for overnighters
Ideal location for Cross Channel crossing. We stayed one night on a busy Saturday and the room was very clean, quite large and very comfortable. The hotel is within 20 minutes walk of a large beach with bars and restaurants available. Restaurant is quite expensive and slow service although this could be because it was very busy.
modern and clean, good location, friendly helpful staff small room for the money
Excellent location; modern style rooms. Airconditioning didn't work; no walk in shower (bathtub only). While the room was comfortable (although a bit small) and the hotel in good condition, I wouldn't rate this as a 4 star hotel.
Friendly staff and perfect position for bars and resturants.Will stay again
Clean, comfortable, great location Staff warned us about not parking just outside the hotel on the evenings before market days (risk of being towed) but a reminder notice on the reception desk would have been suficient rather than a 2.30am phone call to check we'd moved the car
The decor was very good, the location excellent.The staff were very good too. We had the continental breakfast in the room which was delivered very quickly and tasted great. As a small boutique hotel there was very little to fault it. Parking was nearby, the market is on Saturday, but the other carpark wasnt far and 15 euros for two days was good. I would reccomend the loft as its a large room, plenty of space though the lift doesnt run all the way up there so it wouldnt be great for someone with 50kg bags. At the rate we booked the room it couldnt be seriously faulted. honestly the only thing was that seal on the shower door was loose, in all probability the result of a heavy season Im sure it will be fixed asap.
Stylish hotel in a good location. Very helpful staff.
The location of the hotel was excellent and parking the car was right outside the hotel We could only get internet on the landing and not in the room. There was not any tea making facilities in the room
This is a fantastic, stylish hotel with very helpful & interesting staff who went out of their way to make our stay a pleasure
Helpful staff, comfortable beds, great style. Auromatic lights on the landing often left us waiting for the lifts in the dark.
welcoming staff,comfortable room,v good restaurant & fairly good breakfast
Pleasant surroundings, very pleasant room with sofa. Breakfast was reasonable without being outstanding. Good parking available Prices for drinks
The hotel restaurant is not child friendly, despite the staff saying it was. We felt unwelcome because of this.
Extremely pleasant and helpful staff who go out of their way to make one's stay enjoyable. Lovely lounge area to relax in. Excellent service and very good food. We have stayed here several times and the quality has remained consistently good.
My wife and I like the rooms - spacious and comfy, which is why we have stayed there on many occasions.
Very friendly & helpful staff
Friendly staff, clean and spacious rooms and a good selection at breakfast
All the staff were polite and informative,easy parking. Very good breakfast. Food was good except the cicken main course, we were offered a replacement.
The fact that we were not disturbed by cleaners on a Sunday morning and the quiet setting. The bar had realistic prices. The final bill was more than advertised on the web. We were charged for breakfast before we were asked if we had had any. This was then removed from the bill. The price of breakfast was dearer than suggested when we booked on line, so we went elsewhere out of principle.
Small and perfectly formed!! Small rooms but so expertly fitted out. Everything you could need. Comfort very good. The staff were very accommodating. My French is not good so we had some French lessons. Thank you Elodie!!! If you want a large bedroom then this is not for you but the comfort and kindness of the staff more than makes up for room size. Adequate lounge and bar so you don't have to sit in your room!!!
we loved the room,small but clean ,very modern,nice large shower & excellent bedlinen.Good breakfast,plenty of parking spaces & friendly staff.Good value.
The staff were welcoming and friendly, the rooms are small but well designed and spotlessly clean. Perfect for a stopover without having to be in central Calais. Nothing!
Clean, comfortable rooms, good situation Staff not very friendly
All rooms very well appointed if a little small. Very nice reception area but bar closes at 10pm so do not expect a late drink
price small rooms .no english menu
Covenience for visiting the area Beds very hard and uncomfortable
the friendlyness of the staff
Welcome ,breakfast,parking,local measls, None
so easy to book in and central for bar/resturants and supermarket more foriegn tv ie in english if possible
Good Location - Restaurant nearby.
easy convienent to find friendly staf the room could have been warmer maybe an extra blanket would have helped
How comfortable the beds were an how clean the room was. It could have had a larger selection of food in the machine, like microwave meals. As the supermarket over the road shuts at 8pm and we got back late one night.
it was quiet, clean and comfortable. The shower was good. Difficult to find - found by chance. The first sign we saw said '1 minute on left' but it was over several roundabouts then eventually on our right.
Good staff ,very clean, great location if you have a car. Outside town and no taxi available.
comfortable bed It would have been nice to arrive to a warm room especially as it was January and had pre booked., My daughter who was also on our booking had a 4 month old baby with her and was not happy to find the room unheated.
Comfortable surroundings attentive service good food very comfortable room. nothing
We stayed in the annexe called the farmhouse and it was excellent. We have stayed at Ch. Clery several times before and knew the standard of the restaurant to be very high. Our best reccomendation is that we will go again!
tranquil grounds - peaceful atmosphere no air conditioning
Hotel very comfortable in a good location not too far from port of Calais and in easy reach of le touquet and burlogne. Breakfast expensive. evening menu did not change during our 3 night stay.On one evening booked for dinner at 7.30pm and did not eat until 9.00pm with no explanation offered!
Excellent character chateau. Friendly helpful staff. Excellent room. Overall very relaxing, enjoyable stay There should be tea/coffee making facilities in the rooms
Marvellous and relaxing stop-off after arriving in Boulogne. Just right to refresh us for our on-going journey. Lovely ambiance and helpful and pleasant staff. Comfortable and peaceful, good service and good food.
A pleasant ambiance with good food and wines well positioned for the Channel Tunnel
Very quiet and relaxing, just what we wanted. Great staff and reseraunt food to die for...
Eating, drinking, walking, peace and quiet
The rooms are excellent; spacious and well fitted out. The setting of the hotel is beautiful The service at dinner was awful, not at all what you would expect from a hotel of this quality and price range. We waited an hour between our first course and main course; they brought the wrong wine and the wrong water. I did complain at the time and received a reduction on the bill, but it should not have happened at all. Why don't you have proper showers in bathrooms, rather than those hand held ones?