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Location. Memories. Very helpful at front desk.- gave us an upgrade when they couldn't find our reservation Arrived to find no reservation tho we had a Booking.com confirmation and we were not pleased. Hotel did respond well.
Very little - it is being renovated. The location is convenient for the town centre. The room had just been decorated smelled heavily of paint, the A/C had been removed, in August! The corridors were hung with bare wires and light bulbs. The wires almost blocked the corridor, a fire hazard. The stairs were blocked because of painting, fire hazard! Workmen's tools were left in the corridor. The building was covered in scaffolding incl. outside the window - security hazard. The staff said sorry - so what?
Everything we had nothing to complain about
The hotel staff was helpful and friendly, my room was clean and comfortable and the location was close to the train station and the city center of Nuechatel.
The location was excellent. The staff very friendly and the room very comfortable. The breakfast was huge and varied, and the weekend offer made the place very affordable.
The hotel is very elegant and very well located at the seaside of Neuchatel. The rooms with view on the lake are great. No.
Lakeside position, Reception staff, general ambience Reception although given assurance that due to my late arrival the kitchen would be able to supply something to eat, this was countermanded by the extremely abrupt Head Waiter. The extraordinary arrangment was made on my behalf by the excellent Receptioist but I was assured by the head waiter he was the controller of the kitchen and not the chef de cuisine!
Liked its good location No gym. One of the reasons why I booked. Breakfast was very poor. No fruit apart from kiwifruit. Not appealing. Room was suppose to be a superior room that could sleep 4. I think you would have to be childen or dwarves. There was no room
Was not warned that hotel was a building site
The reception staff were all attentive and helpful and spoke good English. The design was pleasing and interesting. The lakeside view from our room was lovely. In retrospect, I think it ought to have been pointed out that our booking was inclusive of breakfast.
The style and layout of the rooms is first class,add to that real privacy and the feeling of sitting on the lake/water Unfortunately it is a disease that Hotels insist on execcive charges for mini bar (standard items) and the price for a continental breakfast. We regularly stay at another 5 star hotel in Switzerland where the mini bar & breakfast are all part of accom which is overall less that the Palafitte.
Room facilities and view
the friendliness off the staff NA
Service, staff and clenliness were excellent. The room could have been a little cooler.
the wonderfull setting off the small appartments on the water, the nice service and attention also for us as a family
Nice staff Great site Romantic room design One of the most beautiful hotels in the Europe
Very relaxing, felt as though we were on holiday somewhere exotic even though we were within a stone's throw from Neuchatel, the restaurant was excellent as was the service, the facilities provided in the room were of a very high standard and they had thought of everything. We actually asked to upgrade to a Lake Pavillion room once we were there. The heating system was on full and could not be turned off -- the only comfortable way to sleep was to have the main window wide open all night. It was also too expensive -- only affordable on the basis that this was a one-off and we would not go back due to the cost.
Unique design and room facilities, wonderful lake side location, the only suite hotel above water in Europe, superb food and wines, an experience not to be missed Some aging wooden planks along the access to the lake side suites do no longer match the luxury resort.
Great location on the lake with decks right out over the lake There was not much choice for food in the area
rstaurant service was not so friendly
It was a short walk from the funicular that takes you to the train station. The buffet breakfast was included in the room rate and it was very good.
My room was available much before the published check in time. All areas of the hotel are clean and tidy. Room looked newly renovated. The hotel is modern in apperance. Breakfast is basic but plentiful
Good location (the lake, the funicular are two minutes walking), good taste design.
The hotel is situated from one side, close to beutiful lake, from other side is easy to go to from the railway station (funicular line station is about 60 m). The hotel has a good style of design. The reception hall is not large enough. But for the 3 stars hotel it's good.
My room on the top floor was spacious and quiet, with lovely views from the dormer windows of mountains and sea. The staff was pleasant and friendly, the atmosphere was comfortably low-key, and the location was convenient to the town centre (on foot or by tram) but far enough away to avoid the noise. Unfortunately, I arrived during an unusual heat wave, and even with a rotating floor fan running non-stop, the un-air-conditioned space was so stultifyingly hot that it was all but unbearable, even at night ... especially as a sign tacked to the window advised against opening it with the lights on because of mosquitoes. The room had few amenities and no safe. The bathroom sink also was very slow to drain and needed unclogging.
Close to town centre and lake
Large, clean rooms. Good breakfast. Cool vibe.
Friendly staff. I had a problem with a noise in the bathroom, and I could directly change rooms.
The hotel was located very close to lake neuchatel in a quieter part is town a few minutes walk from the centre Like the rest of the area the price was high for what you got compared to UK prices
Beautiful views and correct staff. Situated in the center of Neuchatel, this is really a high standing hotel, with a reasonable price for a five star. Breakfast though was not included on the rate.
The staff are very helpful and polite. Location is of course excellent. No pool. Room very dark, furniture old and dark. No relaxing sitting/lounge area apart from bar.
Good welcome and professional staff at the reception. The hotel as infrastructure is nice, welcome and reception are good. The breakfast is nice (as quality of the food) The waiting staff did not seem happy to work in the hotel. It seemed to be attended by students working only to finance their studies. Exception made for a waitress who was smiling.
hotel position good on lake room was in poor decorative state + dirty, we have stayed there is much nicer rooms at the same price
The general look and feel, which is very elegant and relaxing, classical, yet not dusty. The location as well of course. The windows in the room were a bit small, that's all!
Nothing,i everything except the view was bad. It has poor services,the staff is not responsive,you have to wait 30 minutes in front of the reception because one guy is drinking his coffee and another is a newbie and does not know how to serve the clients. Only the position of the hotel is nice,the services are bad and the smoking rooms have a very strange smell.They are cleaned but not odorized.
great location, right in the centre of downtown, very clean and very polite staff
I asked for a room with a balcony, knowing that there were not many of this type. I therefore telephoned in advance to ask and was told the room had a small balcony. Imagine my surprise that we were given a second floor room with a beautiful balcony, overlooking the lake. For a five star hotel I was rather disappointed with the service at breakfast. The used plates were left far too long on the tables.
I liked the location , the excellent food in the restaurant, the terrace, the bar, especially Mr. Stefan from the bar, and the parking Relative poor breakfast for 60 CHF, unpolite receptionist.
place of hotel situated against the city, and restaurant/ bar with the hotel the bed was a bit small, and pillow to soft.
The hotel is located close to a medieval village. It's like an outdoor museum, 15th century buildings and walls from the 12th century, and the Castle at the end that is from the 13th century, with flower boxes everywhere.
far too expensive, small room with poor equipment. Some of them remember second world war.
New facility, clean, basic. Good for those who want to visit the area at a low cost for accommodation. Restaurant attached to the hotel is excellent. Location is perfect for city center and lake.
Very close to the old city and center of the town the service is good and the personal really nice.
The lounge and breakfast were really good. Bed and Bad Room very small. Internet connection didn't work.
pleasing contemporary design and helpful staff
The services and the restaurant(breakfast and bar) were excellent. It was situated at a good stating point for excursions in the city no
Very close to the small city center, convenient free parking, complimentary internet in the lobby, nice bar Breakfast was not as good as expected
Location in Neuchatel is excellent with perfect views of the lake. Very convenient to the train station. Staff extremely helpful and polite The room was extremely small. Not that I really needed more space, I guess I was just surprised when I entered and the room had a tiny single bed in a room only slightly wider. It turned out to be ok and very comfortable.. just not what I expected especially for the price. It definitely was not a double room as booked!
It was vey conveniently located next to the railway station so no need to use a car. Staff were friendly and helpful Decor seemed a bit old in the room, though this was not really a big problem
Location next to the railway station - easy access. Cleanness and friendliness
Very kind and helpful restaurant staff. I was twenty four hours in this hotel, and the same litter I saw in the hallways on my arrival was still there when I checked out. Scruffy looking kitchen and cleaning staff smoking outside the hotel, did nothing to add to the ambiance. The room was tatty and needed renovation. Terrible bedside lights that flood the entire room with glaring light. Old worn-out mattresses made for a very uncomfortable night. Nice staff overall, but with all the many problems, I would not stay again at this very overpriced and poorly managed hotel.
the kindness of the personnel
The man at the reception is very kind. Breakfast usually starts at 7, but he prepared it at 6;30 as I had early departure. I will choose this hotel if I come back to this town.
Good Location No Tea Coffee Facility in the Room
Location Over the week-end there was no hoovering or cleaning done. Unacceptable.
the old style with modern confort
Comfortable beds, great hotel staff, good breakfast
Hotel was clean, staff is very friendly. Ceiling was leaking in the bedroom for 3 days before it was fixed but it got fixed.
Staff were very nice and once we found the hotel we discovered it had parking. The hotel like the city itself was nice but I suspect it had seen better days.
The size of the room and the decor. Very quiet.
Friendly staff & the best coffee I've tasted in a long time!
Welcoming and friendly staff. Room clean, good continental breakfast. Hotel few minutes walk from the town and Lake.
Nice ambience, polite & eager to help staff with English, German, French language knowledge, cozy rooms, quiet rooms with a view in the garden. Free Wireless internet in rooms/reception/cafeteria was also a good feature. Everything went smoothly during our stay (3 nights).
A great hotel in the old town of Neuchatel. Lovely friendly and helpful staff who couldn't do enough for us. Rooms were nicely designed, spotlessly clean, warm and comfortable. The buffet continental breakfast was nice, plentiful and pretty reasonable. With the hotel just as short walk into town and from there the lake, I would stay here again or recommend it to friends.
Very comfortable room. Good breakfast. Very pleasant people.
It was a lovely small hotel, great staff, clean, comfortable spacious, good breakfast, great coffee, nice patio, close to everything. No
Proximity to town centre. No hotel parking, or preferred rates in adjacent public car park.
The bed was good and comfortable
Convenient position. Parking concession. Access.
Convenient for for our trip! Perhaps the breakfast offered could have had more variey!
Excellent hotel with very good service. Staff is very helpful and courteous. Location is very convenient, very close to downtown and train station. I will definitely use this hotel in my next trip.
I liked the excellent central location on the lakeside and in the city centre.Good buffet breakfast and excellent restaurant for pasta/pizza and beers. Nice hot shower in bedroom. Helpful bi-lingual staff
Hospitality of the hotel's staff, excellent location, reasonable price
The location was good. Staff was very helpful and accomodating. Would be great to either have fridge in room or ice machine in hallway with an ice bucket.
Very good location, closed to many seeing points. As per guide by the hotel, I paid SFr 15 for 3 hour wireless internet access. Provider was Swiss Telecom. But, signal was too weak anypwere anytime in the hotel. Succesful access time was only a few minutes. I just wasted money.
The View very noisy from the bar until 2:30 AM
The staff was exceptionally helpful (and thankfully, for us, they spoke English!). Great location right on the lake, and close to shops/restaurants.
The room was very clean and had a nice bathroom. The staff was very friendly and helpful, even when I had special requests. The location was perfect! I wish the room had been larger or had a view.
A good location at Autoroute and convenient for a one nite stopover, but not more..... soap container in shower was empty, the electric lever for one bed did not work.
Most the location from the hotel, the flexible times in the restaurants and shops and the comfort of the bed
excellent facilities in terms of shopping, adjacent to small mall. paying for internet connection. should be complimentary
no refrigerator, no beer, no smoking areas, no balcony.
Nice, modern, clean hotel. Rooms are quiet despite being at a highway rest stop. Good breakfast (not included). Elevator (good for luggage). Air Conditioning provides the only ventilation (windows do not open).
The room was comfortable and whilst it was on the Austrade the noise from the traffic could not be heard. The book in procedure took 30 minutes and their was only three people waiting> the internet services with swiss com did not work ringing the hotline was of no assistance. Staff of the Hotel assisted with the login procedure as the McDonalds Restaraunt Hotspot kept taking over. Spoke to the manager in morning and she listened but was a not offering any assistance.
well sized room, clean, good quality bed it is a "highway" hotel
The staff was extremely friendly and accomodating to our requests. It made our experience delightful and we will be coming back each year. Our compliments to Miguel in the restaurant and Laura at the front desk. We will highly recommend this hotel to our friends and look forward to returning next year.
The hotel is nicely situated in a garden. It is possible to play golf, tennis and table tennis there. The hotel has a very nice spa/wellness facility with sauna, hammam and jacuzzi. The restaurant is quite nice as well. A combination for a very relaxing and agreeable week-end.
We had dinner at the Brasserie, which was outstanding. Both the food and service far exceeded our expectations.
The food was superb. The breakfast buffet was well done and had a nice variety. The surrounding garden and proximity to all points of interest (city, Thermal spa, lake, nature trail) including public transportation was ideal. Show case windows (watches, etc.) were a nice added feature. Noise from private party and other guests.
The staff were very welcoming and at dinner the waiting staff quite charming,efficient and helpful. Great cooking too and don't miss dessert ! No air conditioning in the bedroom; the bath is narrow and I'm not wide !!
Very clean, comfortable and large single room. Quiet location. Great breakfast.
I appreciated the kins and efficient service, the clean and cossy room and the nice eating places in it The room was slightly small.
Extremely poor breakfast, considering the room rate!!
It was close to where I had a meeting . Location is important. The resteurant is expensive
Hotel staff is outstanding!!
Our stay at this hotel was very pleasant and relaxing. The staff were most helpful. We ate in the hotel Brasserie where the food was excellent and the service was superb. The young lady who served us at dinner was courteous, professional and extremely attentive.
Helpfu lstaff Room a bit bare
Spacious room. Quite old hotel. Not very clean room. No air condition.
The rooms were always clean, we had clean towels everyday/ It did not have AC and was a bit frustrating as one of the days we stayed there was very hot.
The room was quaint. The size was comfortable and the room itself was very clean. I'd say that the staff, in general, is very rude. Not one person smiles or greets you pleasantly - it always feels like youre bothering them. Also, it must be said that when we booked the room for 1 night in the afternoon, the front desk clerk said the room (119 SFr) would include breakfast for us. We asked where, and she showed us. The next morning, we came downstairs and ate the poor breakfast (1 type of cheese, 1 unidentified salami, hard-boiled eggs, 2 yogurts, croisant. This is breakfast). When we checked out soon after, another front desk clerk asked if we had breakfast. We said yes, and our bill jumped up to 150 SFr.! We explained that the meal was included, and they claimed it isn't, extremely rude and unapologetic. Never again.
Parking was free Staff was unfriendly. Room was okay at best. Internet was terribly expensive. Nothing around the hotel.
Cold tiled floor, no carpet, no house slippers