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Complimentary drinks upon check-in, friendly staff, breakfast, large room No air-conditioning in our room, had to open windows and could hear bells and people on the street talking as the room was right above main entrance. Don't book room 108 in hot weather.
Our stay at the hotel was relaxing and problem free. The service was excellent, everybody was friendly and helpful.
The hotel has good location, lovely and delicious restaurant. We got nice and big room, very clean and confortable. The staff was friendly and helpful.
Excellent accommodation. Booked a double bedroom an given luxury suite. Good restaurant and wery friendly staff. Quiet location.
Spacious and nicely decorated rooms, fresh and varied breakfast; friendly and helpful staff; lovely and quiet surrounding; nearby small and very beautiful old town Gengenbach.
Location was excellent for our purposes, hotel was clean and reasonably comfortable. No noise. Friendly service We had some difficullties in the restaurant to be understood!
Excellent hotel, Good sized rooms,Excellent Menu for evening meal. Good breakfast spread. Ideal stop over when heading South or returning North.
Beautiful exterior and interior, lovely large room-extremely clean! Gorgeous location, comfortable beds, nice breakfast and delicious suppers at the restaurant. A friendly staff, traditional ambiance, and a very pleasant stay, highly recommended. Hotel/Room guide and comment form not avaliable in English. Breakfast room a little difficult to locate.
Modern, spacious rooms. Excellent, friendly service. Superb cuisine.
We stayed 4 nights and ate in the restaurant every evening. The food was fantastic, I would recommend the saddle of lamb but everything we ate was good. Good variety at the breakfast buffet and eggs cooked to order. Spacious room and bathroom and great decor throughout the hotel. Friendly welcome and had a great stay. Pillows! I like ones that provide a bit of support, not fluff up about your ears. This can be a common problem in Europe.
Beautiful hotel; friendly, english-speaking staff; room/beds/bathroom new and very clean; Safe, well-lighted parking. Be sure to eat dinner in the restaurant and include breakfast with your room. We had a great stay;plan to return; telling our friends.
We may have been lucky, but we were allocated a huge suite of rooms at the price of two cheap rooms. The staff were friendly and relaxed from the check-in onwards. The facilities were excellent for the price. The food was good, and the service was friendly and good. The location, being in the Black Forest, was also good. Limited menu might get boring soon - though there are daily changes; a little out of the town centre, although this meant it was quiet at night.
The staff Nothing
Very welcoming; lovely village location; first rate room. Both breakfast and evening meal were excellent. Service for first evening meal was a little slow.
Smoothness of the operation. One of the beds where making a lot of noise.
Very comfortable room for 3 peaople. Located in a residential area, very nice after staying in 3 weeks of cities and tourist areas. Good breakfast. The staff was fabulous. Did whatever they could to make the stay pleasant. We actually stayed in a guest house locate about 1 1/2 blocks from the hotel. Really was not a big deal, just a surprise. No lift
The friendliness of the staff, the luxurious breakfast buffet and the spacious room make this hotel really an excellent choice for the family trip in the Black Forest The only minor thing is maybe the restaurant. It is good, but a bit slow.
service,food,staff,the view and the area very calme
I liked very much the friendliness and service oriented nature of the staff. The rooms were clean, good size, quiet location with great air. The restaurant was very good as well.
nice place, calm, friendly welcome, good family food. We stayed there already 3 years ago but will come back again in the future. I should say no.
Great staff, comfortable room.
1. The surroundings is calm and peaceful. 2. The room is quite newly equipped even with a safe. 3. The bathroom is tiny but the shower is strong and hot which is very comfortable during cold days The breakfast is up to the level. 4. The staff is very friendly and capable to speak English fluently. 1. The TV is too small. 2. The main curtains can't fully cover the windows, which makes insecure when we turn on the light at night.
Very nice room with a nice view in a lovely nature surroundings with nice villages and friendly people. Fair personnel and a good breakfast. Certainly very good value for money ! n.a.- all was fine
Great location and very good value for money. Worked out well considering itt was all booked at the very last minute. Staff spoke no English at all. No secure parking for motorcycles and when we tried to make an early start it took ages to get the bill made up - annoying when youy've got a 500 mile ride and a ferry to catch!!!
good food hotel very noisy bath small
The town, where the hotel is, is very nice and the people who lives in it, very affably. The hotel, in general, is quite good. The rooms are antiquated but very clean, the meal (not only breakfast buffet but also lunch and dinner) very good, tradicional of that part of Germany. The cleanness of the rooms and the treatment of the staff are correct. Both the staff and the owner only speak a little English, so we had to understand since could in Italian. The parking is non-existent (there's only room for three cars next to the hotel). We went there with two motorcycles and last night the owner of the hotel next to our, let us (very nicely) some space in his parking, because we had nowhere to park. If you go for more than one night, take shower gel with you, because there's only the night that you check-in, the following days thet don't re-put it.
The hospitality of the people, the location of the hotel and the country :)
My party of two families of ages from 15 - 55 were very pleased with our stay. Friendly, very clean and comfortable rooms and friendly and good value restaurant. We stayed in the guest house which was great as it was off the main street and suited us better than the main hotel.