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Very clean hotel, comfortable bed, friendly staff. Restaurant a bit limited. Furnishings quite basic and tired.
The staff were helpful and pleasant The rooms were a little tired
I liked the location of the hotel in that it was in the central area of the historical small town. I feel that it was reasonably priced. A couple of the younger staff at front desk were not very knowledgeable with respect to historical aspects of the town. And one of them was involved with a personal chat with a friend once when I wanted to pick up my room key. I didn't interrupt because I thought that she was dealing with another hotel guest. She apologized, but said that I should have interrupted. This was not very businesslike--in my opinion. [Re #3 below: the main reason for choosing was a combination of location & price.]
the staff were very helpful and friendly, food was good no lift in place to suuport moving luggage, pushchairs etc up the stairs
Convenient location. Comfort. Staff.
Staff did their best Wrong room given to start with, occupied by someone else. Television broken, promises to replace it not carried out. Bed very uncomfortable. Furniture very shabby. Unpleasant, stale smells. Loud, intrusive humming noise all night
Very little!! Breakfast was OK just! Poorly informed reception staff. 23.00 hours curfew asno night porter or front door key Shabby decor Uncomfortable bed
the location no wifi in room unless you are in the bar or above the bar maybe
Closeness to the event we were attending
Excellent staff who obviously had a lot of experience of the hotel and the area A wedding was also booked for the weekend and the full restaurant facilities were not available
the food was not of a good standard and generally the place needed a good clean on the surface it looked good but was not
Friendly staff and ambience Uneven surface in the corridor; romm a little cramped and the bed decidedly hard
Nice location, good breakfast. Lack of routine maintenance let the room down - shower was not working properly, shower door broken, wardrobe door broken. Room decor and furniture old and tired.
Bar and dining area very pleasant. Cooked breakfast was ok. Plenty of parking area. Stayed here several years ago and experienced a very enjoyable experience with the then hosts. On arrival the staff member at reception had great difficulty raising a smile and made not the slightest effort to make us feel welcome.Only on arrival were we informed there was no toilet in the room--it was across the corridor and turned out to be very tired looking and dated.The receptionist then asked if not having a toilet in the room was a problem.We made it clear that we had anticipated en-suite facilities and asked if there was an alternative room.We were told quite bluntly that there wasn'T.For the price we expected en-suite facilities. We were given no info.as to what time breakfast was served or where it was served---we had to ask. The shower was very small and difficult to access.The sink was miniscule. When arriving at 07.30 for breakfast(served 7.00 till 09.00)there was no-one around.We helped ourselves to cereal and juice and waited patiently. At 7.45 after going to look for any signs of movement to progress our breakfast the same member of staff from the previous evening finally appeared.There was no greeting and no apology for not being present earlier. Whilst eating our cooked breakfast there was loud swearing between staff in the kitchen who appeared oblivious to the fact that we could hear them from where we were seated in the dining area.
Located in a charming village where there are some walks in nice countryside Room was small with minimal furnishing. Bathroom also small with utalitarian fittings. Room on ground floor next to gravel road to car park so some traffic noise. Overall the price of room very excessive considering quality of accommodation
The bar area was pleasant - as were the staff. Did not dine here, but breakfast was pretty good, though not exceptional. The room was very tired and badly furnished - though the beds were ok. Our room was not fully en-suite. There was a small sink and a badly functioning shower. (Although friends also staying had full en suite facilities) The toilet - which was very old and a litytle grubby was across the corridor and we were not made aware of this at time of booking. Carpet was cheap and grubby.
Friendly atmosphe. Good food esp breakfast.
We did not stay as on seeing the room it was not as described online and did not have a toilet in the room. The manager was very understanding and said she would not charge us for the room and we left to go home. The online description is totally misleading and the hotel is nothing like the photos.
Friendly and full of character. Great cask ales and good food.
Ideal for birdwatching - quiet country place. Clean and tidy, owners made you feel welcome Not keen on the evening 'One Pot' meal on a tray, but could suit others.
Close to RSPB reserve.
Level access and the ground floor bedroom - relaxed atmosphere - location for nature reserve but still only 4 miles from the local town centre The rain dripping on the window ledge through the night kept me awake for 5 minutes
Nice people running it, breakfast very good (slightly slow), quiet, parking, price is fair. Smell in upstairs area very strong, smelt like either strong dog smell and or damp, need to get rid of. Room was a bit small. Tv reception poor. Need better TV's and proper arial, cd (dvd) player.
Comfortable room with ensuite in quiet country location. Was not familiar with having to turn on hot water switch so had a cold shower in the morning. Would have appreciated it being switched on for my arrival or verbally advised by owner when shown the room.
The staff were friendly and helpful For me, the location was a bit remote, with the local pub a good two miles away
Loved the Listed building with old beams and antique furniture, very inkeeping with the period property. Quite different to usual hotels, very relaxed and friendly owners.
Good location next to nature reserve. The en suite 4 Poster room ( No 1 ) was cramped; it is difficult to see how it could have accommodated an extra bed ( as advertised ) and still allow access to the small shower room / toilet. Similarly the advertised reference to a view of the gardens and nature reserve showed poetic licence. The breakfast room was dingy.
The owners of the hotel were very helpful and knowledgable
Nice staff/owners, good breakfast, comfortable and homely.
I was unfortunately taken ill while staying at the hotel and I couldn't thank the owner richard reid enough for the time he spent with me ,helping me through the pain I was in and also collecting me from peterborough hospital when I was discharged None
Very clean, excellent staff - very friendly. Breakfast not huge but adequate fresh and tasty. Lovely outlook from window. Hotel easy to find and lots of free parking. I checked in early without problems too. A few things could have been better, the walls were paper thin (with neighbours that only shouted at each other although this was not the fault of the hotel) and the shower was just a trickle despite the bathroom looking like it was newly fitted. The bar was expensive too. Bed was very very soft and unfortunately the duvet was not large enough for the two single-sized beds that had been pushed together - it seemed like a king sized duvet for a superking sized bed.
Every thing was extremely well organised and as a family group (of old grumpies) we had a grand time. Thank you Nothing
Friendly, helpful, staff.Decent room with excellent TV and WI-FI in room. I would certainly stay again evening bar meal was no better than average
Great breakfast, bed was really comfortable, friendly staff The room was snug (but comfortable) and could have done with a fan as it was really warm
The food and the staff were great, we had a comfortable room , it was clean and had what we needed the bathroom did not have a plug in the washbasin!
We have no criticism. The food and staff were excellent. Excellent value for money. nothing to say
Pleasant location, comfortable room and excellent food. Yes, the bathroom shower.....there appears to be a problem with flow force....in this one I was chasing water!
Friendliness of staff and excellent food Room was quite noisy, possibly due to extractor fans in the kitchen
The friendliness of the staff
everything. Good welcome. Comfortable beds. Good breakfast.
Genial friendly host A bit cold
The friendliness of the staff, comfortable quiet rooms, and a great freshly cooked breakfast. Ample private parking.
Excellent value. Friendly, kind and helpful service.
Very nice hotel, everything smart amnd clean, good size of rooms, and excellent breakfast. Good value-for-money and would definitely stay there again if needing a similar stopover. None.
Very friendly staff and welcome. Bed was very comfortable and the pillows were great. Breakfast was okay. Toast was good and tea was good. Price; £136 for 2 nights and two interlinking rooms. Would cost more at premier inn but breakfast at Premier is better Breakfast was adequate but too much fat used (driiping off bacon). Only orange for fruit juice neeeded pomegran drink or apple juice to vary. The ketlle in our room did not work properly (you had to keep the button down with your hand). Ran out of toilet paper on one occasion and had to ask for more; this sould have been checked.
The manager Patrick was probably the friendliest person I have ever encountered. I would certainly recommend Boston Lodge to anyone looking for a relaxed atmosphere at a reasonable price.
Good breakfast, nice lad on reception in the morning,nice flat screen tv although had to tune it in ourselves!! Hotel not recieved our booking, they had a wedding on luckily they had a room, although I dont think that it was the executive suite we had booked by looking at the picture when we got back, the room was across the yard went straight on to a beige carpet which was dirty! Told no dining that evening due to the wedding (are they allowed to do that) good job we were going out for a chinese.
The staff were excellent. All meals were to a very high standard and the service was excellent. The jazz band at Sunday lunch time was a nice idea.
Excellent location 2 mins from town centre, opposite river. Tastefully restored elegant Georgian manor house. Very well presented rooms and annexe. Large rear well kept garden and terrace. Ample car parking. Excellent full English breakfast, using some of the finest sausages. Very helpful, polite staff. Relaxing lounge, elegantly furnished with free papers, leading to full modern bar. highly recommended, very pleasant stay
Stayed at Cley Hall for 1 night whilst visiting family. Excellent location, excellent room, very clean, staff extremely helpful. Excellent breakfast. Cannot fault Cley Hall. Would definitely use again
The location by the river and an easy walk into Town. Hotel facilities good and friendly staff.
Friendly, helpful staff and very nicely decorated rooms throughout the hotel. The location of the hotel was especially good for access to the town centre. There was a slight problem with slow service at breakfast on the second morning.
Lovely historic building in process of refurbishment and redecoration.excellent food in restaurant . freindly , helpfull staff couldnt help enough with any request. Some work still in progress.
All good except as stated below. Restaurant excellent. This is the second time I have booked this hotel online using this facility. The first occasion my reservation was made for the day before I arrived in spite of my confirmation showing the dates I booked. On this occasion the hotel had not been notified of my reservation and therefore had no record of me. This is not acceptable after a six hour journey to get there and find there is no room.
Standard of room and bathroom were excellent. Breakfast was first class. Hotel very stylish. Not really apart from room overlooked road and could be a problem to light sleepers.
The room was modern and tastefully furnished. The food was well presented and tasty. Looked a little rough from the outside
Appreciated flexibility over needing early breakfast on day on departure. Enjoyed cooked breakfast on other day Parking was an issue and steep stairs with our luggage.
Good sized room, comfortable bed, nice decor, good shower, excellent breakfast apart from cardboard sausages! Staff very approachable, helpful and provided fresh milk for room when asked. If they ensure door locks work easily I have no problem in recommending a stay here. The bedroom door (room number 12) would not lock / unlock without considerable time and effort. We would be dead if there had been a fire. Adjoining room doors not locked and no way of locking them, though something had been placed on the other side of the other room's door - to prevent escape in the event of a fire?!. Lol. Bar prices are truly extortionate. Meal prices very reasonable. Eat, but don't drink!
Late noise outside (bedroon over courtyard of smokers) and in early morning cleaning staff. Bathroom had not been cleaned for monthshair in sink/floor/shower. Bo remote control for tv! And needed a good carpet clean!
Central location. Very noisy plumbing and loud nightclub very nearby
Homely feel, homemade chocolate brownies waiting in room, great breakfast, really clean and tidy, very friendly staff, great location. No bad points I can think of
Beautiful house in a lovely location. Great breakfast! Very friendly owners. Can't think of any.
Very friendly, high standards and breakfast was excellent with everything locally sourced None!!
Excellent facilities which were spotlessly clean. Better than many 4 and 5 star hotels I have stayed in. Great owners, only too happy to help None
Excellent room and bathroom. Great breakfast. None
Central location, excellent room, excellent restaurant, very pleasant staff. Overall very satisfied No dislikes
The rooms were well turned out and very clean. Free internet runs right through the hotel (I think all hotels should have this for free!). All the staff were extremely friendly.
our whole stay was good from check in to departture service and food were very good
Pleasant staff and good facilities at a convenient location
Whereas I only stayed for 1 night, I thought the hotel in general suited my purpose. I had an evening meal and the food was absolutely top class. Also for a welcome change with hotels, the bed was comfortable. I watched the comedy club and whereas the quality of the "comedians" was below average the thought for evening entertainment was good. I thought the "comedians" language was foul and was not merited. If they have to resort to filth to get laughs they are not doing well.