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Room was nice and clean. Breakfast was good. Room was small. We had booked froom for 2 adults + 2 children but when we arrived they said they have no suitable rooms so had to hastily squeeze a sofa bed in our room which made it a bit tight for space and the kids had to share a bed. I was given a different meal from what I had ordered when we dined in the restaurant. It took a long time for the right meal to come.
Staff were friendly and extremely helpful. Beautiful rooms, comfortable beds. Great location next to the canal, which was very convenient. Free outside parking. An excellent value overall. WiFi, although free in public areas, costs CHF 25. per night extra in the rooms, which seems a bit steep.
Location. Staff not particularly friendly. Restaurant closed every weekend. Room service but no room service menu to order breakfast...staff very unhelpful concerning this. Pillows and duvet synthetic so very hot. Room hot even when heater turned off. Have to pay for wi-fi in the rooms.
Very nice room; excellent breakfest
Good situation Room was very small. Fitness room had very few equipment. Breakfast was expensive.
Nice staff and room confort It was not information about how to contact the reception by phone
It is the best hotel in Biel, but that doesn't mean much as in general hotel standards in Biel are not that high... Small room and smaller bathroom
Good helpfull staff who tried hard to be .The location of the hotel was convenient for the centre of town but also quite close to the lake . Parking was a bit difficult to locate.The hotel was on a busy street and a bit noisy at night.
Loud music from the club below
They had no on site car parking. Parking 1 mile away at the train station was not acceptable
Customer service, cleanliness Bar underneath that played music late at night
Very clean and convenient. Less than 5 minutes walk from the train station, plenty of choice for shopping and food around. Quiet room and comfortable bed. High quality breakfast. The only think I missed was a fitness room.
Friendly people, clean, nicely arranged, good breakfast It was too hot in the room.
Tidy, simple and comfortable. Friendly and helpful staff. Definitely deserves its four stars!
Very close to railway station, and close to the shopping area. Several bars and restaurants nearby.
The hotel is located near a railway station and a place of my bussiness meeting The quality of room is average
Efficient service, no fuss, good breakfast. I did not expect the hotel to debit my card as soon as the reservation was made with booking.com - I expected to pay while I was there. Not a problem though.
the room, the value for money, the location was fantastic
Pleasant interior spaces. Breakfast buffet was good, not extensive choice but fresh. Noisy. We had requested a non-smoking room. At check-in we were not told that we'd been given a smoking room. It stank. We asked to be changed, Reception told us that though a non-smoking room was available, we had already had occupation of a room, and that no staff were on hand to check it if we vacated it !!!! It was too late in the day to seek alternative accommodation. There was no apology.
fast internet the hotel needs renovation: my room window did not close, very noisy.my shutters did not close
Best value for money There is no parking at the hotel.You must pay the city parking which is 2 swiss francs/hour and you should go every 2 hours to put the coin in the parking machine.
Friendly, helpful receptionists with good English. Quite near the old city and breakfast was good.
Poor mattress, poor bathroom facilities
internet, the room, breakfest parkingplace