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Nice staff, super barman (Daniel)! French cook (Thierry).This hotel is new and has just opened... Everything is perfect.
I really enjoyed the cool modern design, the wifi, the good food in the restaurant (including breakfasts), the drinks in the nice bar, the clean and well-functioning saunas and above all the friendly and professional staff. Alll very young but far better motivated for their jobs than most hotel staff I have encountered elsewhere. The room was a bit tiny.
Having business class hotel and spa in one. Noice of the air conditioning during the night and the impression that the windows are not noice proof enough.
The stuff was very helpful. Breafast was excellent, delicious and wide range of foods. A személyzet nagyon kedves, segítőkész. A reggeli csodálatos, finom, nagy választékkal. A little bit far from the center, not really nice envirement.
Good food in the Resturant . In the dining room during breakfast and dinner waiters prepare fried foods just between one table and the other , working with sliding kitchen ring making smell and smoke.
The right ratio price/quality, the hi-level cuisine, the strategic position for business.
It was ok to find! As single I had to pay price for two!
Clean, friendly, professional and stunning English speaking staff - No fuzz (even with late check-out)
One of top 3 hotels in Katowice, very nice view from window, professional staff. Usually its hard to book a cheap room in this hotel.
Comfort and silence, hotels position
Absolute bare minimum four-star facilities. Best you can expect in Katowice. Staff were unfriendly. Would provide no information or assistance e.g. parking until we had presented a credit card. Beds were hard and uncomfortable. Nearly all the hotel stank of cigarette smoke, though to be fair our non-smoking room only slightly smelled of it. The walk to the city centre was unmarked and passed through badly-lit streets and goes via the prostitute district. Car parking was 30 Euros per night, an obscene rate for a hotel outside the centre of a medium-sized city.
It as an ideal place to sleep after arrival by plane in Katovice.
The hotel was so easy to get to from the airport. Got on the bus for 20 zloty and it stops very close to the hotel. Was going to a concert in Spodek and it was about a 5 minute walk from the hotel. The staff were friendly and very efficient especially the lovely guy who served us a couple times late in the bar.... thanks. Breakfast was fantastic. So much food and a fantastic variety. Maybe if the hotel were in a position to organise tours to other places. There was not a lot to see in Katowice if you were a tourist. We were there strictly for a concert so it was ok but if i was there to see Poland i would have been disappointed
Definitely not worth **** class, cheap, good location, I payed 45 EURo so it was resonable deal, it's not worth anything more Inside looks like **/*** hotel, nothing to be enjoyed
The smell of food greeted me as I walked into the Lobby - or perhaps I should say a smell of the kitchen. My room however was excellent and room service very speedy. The hotel is expensive though, almost 500PLN - this is very steep by polish standards for a modern 3/4 star hotel. So it's very much geared towards biz people with expense accounts.
Internet not free of charge.
reception staff were very good as were breakfast serving staff.. bar staff need to be more effecient - long waiting. room service was quick and food good. accommodation was excellent. slow bar service only.
Good hotel in a good location. Will stop again
The room, with huge walk-in shower, was very modern and comfortable. Staff very helpful too. Taxi's outside Hotel. They agree a fixed fare of 100 pzl with hotel staff. Then try and charge me 159 pzl.
Brand new hotel, one of the best in Katowice, high standard & nice staff. We tried the restaurant - very good. The spa/sauna place was nice as well.
Location is very comfortable, design of room is perfect. Good breakfast.
That it is new and fresh
the reception staff were the most helpfull i have ever seen in the world.especially trying to sort out trips to aushwitz and taxi fares. bar closed at 11 and too early at a weekend.and hot food goes too quickly at breakfast
Restaurant open 11 hours a day, starting at 12 am till 11 pm. A taxi to get there costs 170 slotys, which is more than 50 €. In poland that's a lot of money.
Directly on the highway, good connection to the city and the airport.Almost nothing to hear from the traffic if you have your room at that side. Nice room in a almost new hotel. On Saturdaymorning we didn't had fresh bread at 8.00
Good, clean hotel for an overnight.Friendly personell and a good restaurant on the 6th floor. Hotel is not easy to find even when it is situated behind the highway. Hotel signing is a must!
Very pleased with the help from hotel staff received during our stay.
new and very clean hotel. People are very helpfull. Breakfast was good like it should be. Breakfast tables only for 4 should be for two. When one table is occupied by 1 person it's full and not usefull for others.
The hotel room was very comfortable the restaurant was very nice but quite expensive, small portions and the beer was not chilled
Restaurant theoretically open till 23:00, but practially no possibility to place order at 22:45. Staff in restaurant very unhelpfull. Despite restaurant was closed, I couldnt order even pizza and I was forced to drive to restaurant in the city centre in order to eat dinner. Very low pressure of hot water in morning hours (but in the night was OK),
Easy to get to by public transport or even on foot (from the train station/city centre). Fair choice and quality of breakfast. Almost perfectly clean. Mineral water, tea, coffee and kettle in the room (replenished daily, but if you want to hold on to your unfinished bottle of mineral water you have to hide it, otherwise it gets taken away). Nice toiletries (replenished daily). My friend really liked her bed and thought it was really comfortable (I thought it was too small and too low). All in all, we liked it and would definitely stay there again. It was not possible to use the Internet because there were no cables left, which, considering the information on the website that there is Internet access in every room, is very bad and unprofessional (it was an important point for us when we booked). Restaurant staff at breakfast slow with clearing and tidying up the tables + stale rolls. The heating did not work. I thought the bed was small and low (twin room), but my friend really liked hers and thought it was really comfortable. Not a big choice of TV channels but it was a minor point.
Size and layout of rooms was very good. The ability to use the internet in the room (without extra cost!) was great. Staff were welcoming and helpful
The staff was very helpful and in fact they came and met us to help us find the hotel when we were lost. I also liked the quality of the toiletries provided. The buffet breakfast was excellent and we really enjoyed our stay. We will definitely stay there again.
I found my stay at the hotel very pleasurable everybody was very helpful No the hotel was fine
The hotel was great on all aspects: price, food, comfort, staff. would recommend it any time.
Loved a lot of the original Art Deco features. Staff very frendly and helpfull. Restaraunt very good Nothing negative to report
wide room and bed, breakfast,good location, design and spa
Location and service
everything excellent and I require a lot of quality to say that nonthing
The rooms in the last floor were affected by the noise of the outside roof mounted central air conditioning unit. Despite of closed terrace door the noise was very perturbing.
breakfast - full of choise, but not fresh; beds very small and uncomfortable; modern bathroom
restaurant in hotel, free internet single bed
close to the central station, close to the center. ideal location for a short city-trip in Katowice. We stayed there for a visit of 3 days to Auschwitz.
No coffee making faciltys in rooms
going 2 kracov room was small not in good place and not very clean
Near railway station. Needed more directions from the bus station.
How big the room was Nothing.
Convenient location for railway station No
Very friendly staf nice room good place for conection city centrum and trein station
We had a very spacious and clean room. It´s a perfect hotel for a short visit to the town or like us to get the plain next day from Katowice Airport. The location is very near the train station from where our bus to the airport left. The room did not have air conditioning unless it can be quiet hot in august. The hotel is mainly directed to business-people: there was only one set of towels. After complaining the receptionist told that they would bring a second set in a minute but it never arrived.
Good location 5' walk from railway station. English speaking staff. Nice big bedroom with coffee making facilities and wifi internet. Great value . Good breakfast too. not really
The hotel is situated very near to the central train station, clean rooms, friendly and helpful staff..
Reception staff Breakfast
Staff is excellent, very helpful. Pool was ok. Very clean hotel. Food was great. Not too many options if you are vegetarian. Food looked organic, natural. Near a nice lake. I think this should be a 4-star hotel. No windows, no fresh air. There are small things, one small thin pillow, please more pillows. Old crt tv, not too many channels.
Better information that some activities is charge extra, like sauna.
Beautiful location by lake and park, good spa but not open weekends. Booked 2 double rooms but got 1 x twin & 1 double. Hotel did not specify bath or shower in rooms -got shower & prefer full bathroom. Would like your website to offer more detail of hotel to select options more accurately.
staff attitude, efficiency, food quality wedding party in the restaurant disturbs other customers
SPA / Wellness not holding its promise. Rooms need an overhaul. Generally speaking not meeting 5* requirements.
Nothing Poor facilities, poor food, no atmosphere, small bed and room
The service received at check in by the receptionist, and then by Room Service. In the Hotel description is written that garage on site is free. I did pay for the overnight 30 Polish Zloty! The selection at Breakfast is very poor and of low quality.
It was a smart hotel, facilities were good It was a good hotel in an industrial town, very quiet and limited menu. It seemed that the staffing was linked to the
location is 5 mns walk from the bus / train station. very calm area of the city. none
Extremely friendly and helpful staff, spacious apartment, good bathroom, excellent breakfast, secure off-street private parking, quiet and safe location, ease of access both to city centre and station, and to ring road and park for leisure. Needs more lighting in the sitting / dining area - couldn't read very well in the easy chair due to poor lighting. An extra floor lamp would make a big difference.
Eat lots and lots had nice beer and wine and walk it all off great hotel very clean and smart will stay again
it is very nice hotel.very cooparative staff.i never forget my stay here.i gave my shirts for washing and ironing and they gave me in hang position when i told them in press position the receptioist did byherself.
Staff were excellent, very helpful.
Very spacious well equipped rooms and free secure parking. Very attentive staff, nice breakfast.
location close to main railstation Katowice and center of citi. Clean bed and bathroom. Nice and helpful staff. Not aired rooms. Very simple breakfast served by staff - it takes long time when bigger group of guests come at the same time.
Breakfast delivered to rooms; unfortunately you can not choose what will contain. Is quite resonalbe, standard cold breakfast. Reception is on call, not open all the time.
Very clean, in the centre of the city, big room and big bathroom Terrible small breakfast, without air conditioning.
-nice small hotel near the city center; -good atmosphere; - good for business travel
the kindness of the staff, the situation of the place and the pace itself
It was snowing and the location in the woods with the lovely hotel building was enchanting and I would say, the best time to see it. The rooms were clean but basic. I understand that this is a form of listed building so there is only so much that can be done, however the bedrooms felt a little sad. The public rooms and restaurant on the other hand were great.
The hotel had loads of character being a traditional hunting lodge, in a quite, peaceful location, where you can relax in style. The food in the resteraunt is very good.
All staffs are very good and kind.
Location. Design of hotel and rooms.
that was quite clean inside the service, we didn't get the correct information. We need to change hotel etter 22.00 becouse of mistake by the personell at hotell.
Excellent location for the city centre and only a short walk from the train station. Value for money.
Nice hotel at good location. Good size for a single room. Friendly staff and nice Polish breakfast. Bit old-fashioned interior but well maintained and I like it. Bathroom on the other hand is up to date and looked pretty new. Bed and pillow not very comfortable. Noisy tram passes in front of the hotel every couple of minutes from quite early till late.
very close to city center! breakfast plain.
breakfast and clean room and helpful staff! shit weather ! :(
Apart from the room the SAT-TV... Direct to the motorway
The food was good and the hotel was comfortable. The staff were helpful at providing information (train and bus information for example) and the wi fi was handy in reception. No, but the checking in and out procedures were slow and bureaucratic. Wi fi should be available also in rooms
Reasonable size room which was clean. Hotel had good facilities and helpful staff. Some taxi drivers had problems finding the hotel. It is located slightly out of the centre.
wery nice room, very clear, good wellnes area bad destination, iyt is even out of Karowice, but for one night is ok
Rooms are too small Good breakfast
The food in the restaurant was delicious, very good service and very reasonable. The hotel is very hard to find, if staying here make sure you have excellent directions for the taxi driver as our taxi driver missed the exit (hotel is beside motorway behind petrol station) and had to travel 15 km down the motorway before he could return in katowice direction. perhaps the hotel could arrange airport/ train station/ bus station pick ups or advise customers to take the bus to the '3 lakes' shopping centre
The room was nice. There are few big supermarkets and McDonalds near by. There are a highway right near the hotel so it may be noisy. but hotel location and the price of the breakfast was a bit too high.
Swimming pool and jacuzzi At least 45 minutes walking to the city centre, in a dark area
Good breakfest, big choiche, near shoping center, reasonal price. I am sure that was just accidental, but room was not cleaned at all, room was changed, but it was not same as required.
27th floor Bar Breakfast was very good
Reception staff were very helpful and friendly. We were upgraded to an apt for 3 people at no extra cost as they had no adjoining double and single rooms left. Hotel bar closes at 2am and there is nowhere for residents to go after that.
Restaurant on site, good desk staff. Location is difficult to find without gps, parking is hit and miss but ok.
The height of the hotel provides a good view of the area from rooms, which were well appointed and comfortable I was surprised to find that the hotel allowed a prostitute to work from the bar at the top of the hotel. More English speaking chanels on the tv would be nice
Room service took many attempts to contact to arrange an early breakfast in my room before catching an early flight. You can only contact them via reception.
center location, very close to all city facilities, shopping and parking in the basement and great sky bar on 27th floor ;)
Staff forgot to clean my room-had to be done at my request at 6.00pm. No bath towel provided on day 1
Surprisingly, I could not make money exchange (to Polish Zlotych) at the cashier...
Location close to the centrum, trainstation, other public transport is good. Breakfast is worthwile to skip lunch and bunk in in the morning! The room lock was not working first day. Everythime I had to get someone from recepton to open my room. Next day it was repaired. The staff at the reception is not qualified upto the star ranking ofthe hotel. I came to the hotel on recommendation of an exhibition: staff never heard of this exhibition centre. I came by bus fro the airport and asked for the time table for the bus to the airport: They did not even know a bus was running to the airport right behind the Hotel! The bar at the top was only open during the evening. And in the room no water cooker to make coffee or tea,( and as there is no hotelbar during the day) you cannot work convenient in the hotel.
comfort, and very nice breakfast One elevator did not operate to the 25th floor but was going up only to 22nd floor
i thought it was clean and the food was ok,i thought the shower and toilet was very good to.most of the staff were nice to me. i didnt like that none of the tv channels were in english,i didnt like the bar been closed so early,i think there should be a residents bar opened alot later,i came back to the hotel late 1 nite and i was hungry and there was no where i could get food,i asked a memeber of staff 1 nite for water at a late hour and she said there was no water,how can there be no water in a hotel??
A lovely hotel right beside the concentration camp, very clean with lovely staff. All TV channels are in Polish (though not a problem because we were so busy). No wheelchair access.
The BEST location for Ausvic/Birkenau tour. Hotel is modern with very comfort room. Good brekfast and wired internet. Olecki is just 4 minutes by foot from entrance to Ausvic.
the woman at the front destk, Barbara, was very nice and helpful. the breakfast
Helpful staff. Perfect location for Auschwitz museum.
I found the hotel very comfortable. The staff was nice and helping, rooms (esp. bathroom) clean and breakfasts offered meals beyond my imagination. A stay totally worth the money.
The fact it is in front of the Aushwitz Museum means it has perfect position. Breakfast can be better.
My stay was great but could hear everything from hallway
Nice room & helpful staff
Destination closely to the museum in Auschwitz, parking place available, large desk for breakfast. Design war very nice but funcionality on low level, e.g. you need to move toilet lid everytime before you go to flush, hair dryer not available in the room.
Outstanding location, very friendly staff and very clean. I would strongly recommend for anybody wishing to visit Auschwitz. Not applicable, liked everything.
Location was perfect, staff very friendly, room large & will decorated, food excellent
it vas to kold in the rooms on night (i got my selv a kold)
The hotel was easy to find, frequented by taxi drivers, and offered a good mix of food choices and quality.
This hotel is absolutely gorgeous! The restaurants are fantastic, the rooms are large, clean, and comfortable, and the staff is extremely friendly! I felt that the rooms need a fan as it is very warm outside and the room was a bit too warm.
The staff was very kind and helpful. We left very early for airport, and staff packed us a breakfast for the taxi! The hotel was wonderful, and so was the restaurant. However, we took the bus from Krakow and the driver would not go to the "Central" station, which was close to the hotel, but instead dropped us off near the cemetary. It was a difficult walk with our luggage and road construction, plus we didn't know where we really were. It made our stay start off badly.
This hotel is outstanding in its size class (smaller private non-chain) Excellent food service, great character, and polite, professional staff. Great place to stay! Could use some new bath linens, Nice but frayed.
Beyond expectation, rooms fine but the bar and restaurants were a real added bonus
Large room, Nice breakfast staff, location and parking facilities No wifi
The location of the hotel suited our reasons for visiting this city. The room was spacious. The noise during the early hours of the morning. People shouting and screaming outside the room and in the carpark. Lack of English of the reception staff failed to clarify the situation.
Friendly, helpful staff. Hotel is very attractive in design and is very clean and comfortable. Ideal location for anyone wanting to visit the museum / memorial of Auschwitz. Highly recommended. No complaints at all.