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The hotel was comfortable and in an ideal location. The reception staff were not very friendly or helpful.
efficient service, free internet in the lobby, central location
Location was excellent! Near Plaza Moyua and shopping. We had a triple room on the 2nd floor in the newer wing and that one was great but we also had a double room in the older wing on 4th floor and this room was in need of an update. Carpet and decor were worn and paint was chipping.
The hotel was well-located (10 min walk to the Guggenheim and short walk to metro). The suite was large (we were four people) and comfortable. We were very happy with the room. Reception was friendly and helpful. We had requested a baby cot at the time of booking and it wasn't there when we arrived. However, reception was very helpful and provided one after we asked. Getting into the parking garage was a little scary!
buffet breakfast reception not quite as as atttentive on arrival as one would have hoped
Closeness to the shops and bus station. Breakfast buffet
Nice staff, good breakfast, nice room There was only a socket for plugging in electric devices. Thus, it was not possible to plug in the laptop while the TV was on!
Location, free wifi.
I liked very much the hotel staff, their behavior.
Very modern and good looking hotel, friendly and helpful staff, clean rooms and shinny shared spaces. Very good value for money. Location, altough very good (10 minute walking from shopping areas, 20 minutes from old town), it not exactly at downtown, but on the other hand, it´s very close to Guggenheim museum.
We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us. We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.
spacious and clean
Friendly and helpful staff how processed my check in and out quickly. Nice room which was comfortable and clean
The position, the hotel staffs. It is a good hotel, but not at the level of other NH I have been, especially for the room.
Staff efficiency. Early coffee was offered for guests taking flights before normal breakfsat times. This turned out to be almost a complete breakfast - a very welcome surprise. Nothing at all
A very well located, comfortable and clean hotel with friendly and helpful staff
clean and lots of space charging for internet access
Staff were pleasant and helpful. Very good breakfast. Had delicious evening meal in hotel restaurant on last evening of stay. Would definitely recommend this hotel.
A very luxurious hotel that may have seen better days - but for the price an irresistible offer. Located very central. The double-rooms are very spacious, the bathroom huge and well equipped. The Bar/Cafeteria is typical, friendly and fast. Though nothing is dirty or broken, you notice that many people before you have been staying in the rooms.
The warmth and comfort In common with many other Spanish hotels there was no lavatory brush in the bathroom. This is something which should be corrected !
Excellent Architecture , well located and he fabulous breakfast Parking in front of hotel could be a improved while checking in.
Quiet location - in the park. Not enough closet space The eggs and 'hot' food was cold.
The location was brilliant. Food really good. When our TV wasn't working, prompt service. When it still didn't work, they swaps rooms for us. Excellent. One of the waiters was a bit unattentive. Rest of staff were excellent.
just a stay overnight quality of food
Great hotel and location as the tram stop is right next to the hotel and takes you into the old part of the town were all the shops and restaurants are. The cost of the tram is just1 euro.
location, room comfort, the staff at the reception desk Wi-Fi didn't work in the rooms.
Always a great experience!! None
We enjoyed the meals in the restaurant and the service in the hotel was excellent. We felt that the surrounding area detracted from the hotel, as it ws opposite the construction site from the new Bilbao FC stadium. However, the noise from the site was not excessive.
Easy to find; easy parking (not free though); v.friendly staff; child friendly; free child bed; restaurant for dinner = too expensive and not very suitable for families. But great places to eat nearby
Staff was extremely helpful & kind. Location! If you don't come by car - not easy to reach. Complicated by bus!
locationwise the hotel was great The bedspread was stained, ringmarks on the lockers, mildew in the grout between tiles in bathroom, overall the room looked tired and shabby definately not to 4 star standard
No positive points to make. Not 4*hotel, room more than tired looking. Breakfast 2*
The room was very nice and modern and looked much better than the pictures. The staff was friendly We scratched our car in the parking which is crowded and tight, It was a long walk to the center of the city
The hospitality of the hotel staff, and the cleanliness of our room. None
Not being able to order a meal before 18.30 after travelling all day to reach Bilbao.
Easy to reach, quite close to Guggenheim museum and metro. Nice kingsized beds. Excellent breakfasts. free wireless in rooms.
Internet was not functioning when we were there. The waiter in the hotel restaurant was great; helpful, knowledgeable and witty. Some other staff were helpful and courteous but somewhat distracted and got one or two things wrong. I think they were genuine mistakes.
Services were good, the hotel was very clean and well maintained. Breakfast and breakfast times were excellent. The room was lovely and well stocked. No
The location,cleanliness of the room and the parking area Restaurant
Friendliness of staff, comfortable room, location near bus station and good restaurants, value for money.
The location of the hotel is ideal. The rooms are OK, although the windows could be larger. A triple room for a family was quite crowded with the beds and there was almost no space to move.
Everything was very good visiting the guggenheim is a must . lovely food plenty of tapas. the hotel was in a good location for restaurants and bars.
nice and quiet and good location staff were slightly surly
We found the hotel staff friendly and helpful. We very much enjoyed the modern style of the hotel and our room. Dinner in the restaurant was truly excellent with a very pleasant and helpful waiter who spoke excellent English. As with other reviewers we left after an excellent breakfast. The free Internet access in a room was also a plus point. No
Great location and a really nice room.
extremely convenient for transportation
Quiet and clean room. Clean and comfortable bathroom. Good position near to the airport bus stop, metro and the tramway to the Guggeneim museum. Just the very poor intenet wi-fi connection.
good location, close to metro and bus station (termibus) very thin walls
Good location, friendly staff Shampoo was not brought every day
The staff was very helpful and delightful. The bed was not very comfortable but the location was great, the sheets looked very used and the blanket looked very used as well. Overall for the money it was a good value and the location was good as I was traveling via Bus. Thank you for the great staff.
Rooms are ok, staff is kind. The hotel is not too far from the center and museums by foot. Metro (San Mames), tram and buses (termibus) stations are very close. Rooms are a little bit noisy (walls are thin). Vaccum cleaner was heard at 9 am during the weekend. Internet connexion is a little bit slow when it works (wifi has not always worked). Staff cannot speak English but try to communicate in other ways.
Ambience, room, cleanliness, view, VFM
Perfect location for the Guggeniheim museum! Fantastic river walk to the museum. And very cute hotel. no
The hotel is situated in a quiet area, fairly near the main attractions if you don't mind walking for 30 minutes...The caretaker was really really helpful... It has a relaxed friendly atmosphere. The rooms are small and adequate. The dining sitting area is communal - like a hostal. I think it is good value... not smart, just fine.
found staf hepl full when ask about things ever thing was clean hater was hot good valuo for money
The hotel staff was very nice. We were on a two week holiday and stayed one night in Bilbao. This hotel was not our favorite but the hotel staff was very nice. The room was very small.
Room facilities were clean and adequate with bathroom in good order. Included breakfast is bread/pastries/jam/cheese/meat and tea/coffee/fake oj. For the price it's a fair location, but a good walk from the likely points of interest for holiday trips (Guggenheim 2km, 1.5km to nearest metro). Quiet location, double glazing. On-site garage with own access (10E/night+50E bond). Paper thin walls and doors. Internal noise (and this is Spain, the country of midnight revellers) travels throughout; Not for the light sleeper. Hard mattresses and pillows. Non-working room safe. Wifi costs 5E extra. Unless you have/use a car, it's only serviced by a bus every 30 min. or a taxi you'd need to call for.
The cleaness hotel we have stayed at and good value for money. Location a little remote and noise from nearby factory annoying.
The location. The personnel could be more friendly, and warn certain house rules in the website.
For a reasonably cheap hotel, we thought that it was very comfortable and good value for money. The only thing that we would mention was the noise from the factory behind the hotel.
We really appreciated the helpfullness of the hotel staff. It is easy to find, has good car parking and relatively well placed to access Bilbao city ccentre