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location, room comfort, the staff at the reception desk Wi-Fi didn't work in the rooms.
The warmth and comfort In common with many other Spanish hotels there was no lavatory brush in the bathroom. This is something which should be corrected !
Great hotel and location as the tram stop is right next to the hotel and takes you into the old part of the town were all the shops and restaurants are. The cost of the tram is just1 euro.
just a stay overnight quality of food
Excellent Architecture , well located and he fabulous breakfast Parking in front of hotel could be a improved while checking in.
Quiet location - in the park. Not enough closet space The eggs and 'hot' food was cold.
Always a great experience!! None
The location was brilliant. Food really good. When our TV wasn't working, prompt service. When it still didn't work, they swaps rooms for us. Excellent. One of the waiters was a bit unattentive. Rest of staff were excellent.
Location, free wifi.
buffet breakfast reception not quite as as atttentive on arrival as one would have hoped
efficient service, free internet in the lobby, central location
Closeness to the shops and bus station. Breakfast buffet
I liked very much the hotel staff, their behavior.
Nice staff, good breakfast, nice room There was only a socket for plugging in electric devices. Thus, it was not possible to plug in the laptop while the TV was on!
The hotel was well-located (10 min walk to the Guggenheim and short walk to metro). The suite was large (we were four people) and comfortable. We were very happy with the room. Reception was friendly and helpful. We had requested a baby cot at the time of booking and it wasn't there when we arrived. However, reception was very helpful and provided one after we asked. Getting into the parking garage was a little scary!
Location was excellent! Near Plaza Moyua and shopping. We had a triple room on the 2nd floor in the newer wing and that one was great but we also had a double room in the older wing on 4th floor and this room was in need of an update. Carpet and decor were worn and paint was chipping.
The hotel was comfortable and in an ideal location. The reception staff were not very friendly or helpful.
no umbrella when outside raining;
Relaxed and quiet staff very good and helpful No
Perfect location and the great room The spa wasn't that fabulous
good value for money.very centrally located.
Compared to other Spanish cities, Bilbao & this hotel (with its huge room) in particular offers excellent value for money. David Australia
Central location, updated decor, helpful staff, good value Some upgrades, like the floor, were cheaply done - squeaky laminate
Hotel staff Rooms design
Rooms are big, with big nice bathrooms. Very comfortable! There is WIFI available at the rooms but you have to pay per hour or day. I would prefer it to be included in the price, even if it is a little more expensive
The location is great. We liked the modern design of the furniture, the lighting and the bathroom features. By the way, the shower was fabulous. We would prefer a room with a better view, Ours was into some courtyard
A good, comfortable, pleasant hotel in a good location. Staff were responsive to requests and helpful.
The room was too small
Good sized bathroom well appointed and hotel served an excellent breakfast. No access to movies on TV and the room wasn't cleaned and the beds were not made up for our second night. The hotel was difficult to find as it's mostly signed as Indautxu but called Silken Indautxu on line.
The comfort of the hotel at a very good price
Conveniently located, within walking distance of Old City, the main bus station, and Guggenheim.
Good hotel in excellent location
Large comfortable room. Free WiFi. Close to city centre and metro station. Very good breakfast.
restaurant, design of rooms, location smoky bar
The room is luxurious The food is awful - pretentious, way overpriced, duck was undercooked and rice dish was swimming in chicken fat; there was nothing extra on the "main dish" plate except one item - duck for the duck plate, rice for the rice plate. Stay out of the restaurant!!!
Smart, clean hotel in great location. Immaculate rooms. music through PA in corridors all night can be heard in room..
The bar area was very cosy and the service excellent.The bedrooms were good and the staff very helpful. The plastic underlays on the beds were extremely uncomfortable.One tends to sweat and i believe in the year 2010 the hotel should resort to something else.
Friendly and helpful staff how processed my check in and out quickly. Nice room which was comfortable and clean
Staff were pleasant and helpful. Very good breakfast. Had delicious evening meal in hotel restaurant on last evening of stay. Would definitely recommend this hotel.
clean and lots of space charging for internet access
spacious and clean
A very luxurious hotel that may have seen better days - but for the price an irresistible offer. Located very central. The double-rooms are very spacious, the bathroom huge and well equipped. The Bar/Cafeteria is typical, friendly and fast. Though nothing is dirty or broken, you notice that many people before you have been staying in the rooms.
Staff efficiency. Early coffee was offered for guests taking flights before normal breakfsat times. This turned out to be almost a complete breakfast - a very welcome surprise. Nothing at all
The position, the hotel staffs. It is a good hotel, but not at the level of other NH I have been, especially for the room.
Very modern and good looking hotel, friendly and helpful staff, clean rooms and shinny shared spaces. Very good value for money. Location, altough very good (10 minute walking from shopping areas, 20 minutes from old town), it not exactly at downtown, but on the other hand, it´s very close to Guggenheim museum.
A very well located, comfortable and clean hotel with friendly and helpful staff
We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us. We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.
We found the hotel staff friendly and helpful. We very much enjoyed the modern style of the hotel and our room. Dinner in the restaurant was truly excellent with a very pleasant and helpful waiter who spoke excellent English. As with other reviewers we left after an excellent breakfast. The free Internet access in a room was also a plus point. No
Everything was very good visiting the guggenheim is a must . lovely food plenty of tapas. the hotel was in a good location for restaurants and bars.
nice and quiet and good location staff were slightly surly
The location,cleanliness of the room and the parking area Restaurant
Friendliness of staff, comfortable room, location near bus station and good restaurants, value for money.
Great location and a really nice room.
The location of the hotel is ideal. The rooms are OK, although the windows could be larger. A triple room for a family was quite crowded with the beds and there was almost no space to move.
Internet was not functioning when we were there. The waiter in the hotel restaurant was great; helpful, knowledgeable and witty. Some other staff were helpful and courteous but somewhat distracted and got one or two things wrong. I think they were genuine mistakes.
Services were good, the hotel was very clean and well maintained. Breakfast and breakfast times were excellent. The room was lovely and well stocked. No
locationwise the hotel was great The bedspread was stained, ringmarks on the lockers, mildew in the grout between tiles in bathroom, overall the room looked tired and shabby definately not to 4 star standard
Easy to find; easy parking (not free though); v.friendly staff; child friendly; free child bed; restaurant for dinner = too expensive and not very suitable for families. But great places to eat nearby
Easy to reach, quite close to Guggenheim museum and metro. Nice kingsized beds. Excellent breakfasts. free wireless in rooms.
Not being able to order a meal before 18.30 after travelling all day to reach Bilbao.
The hospitality of the hotel staff, and the cleanliness of our room. None
Staff was extremely helpful & kind. Location! If you don't come by car - not easy to reach. Complicated by bus!
The room was very nice and modern and looked much better than the pictures. The staff was friendly We scratched our car in the parking which is crowded and tight, It was a long walk to the center of the city
No positive points to make. Not 4*hotel, room more than tired looking. Breakfast 2*
We enjoyed the meals in the restaurant and the service in the hotel was excellent. We felt that the surrounding area detracted from the hotel, as it ws opposite the construction site from the new Bilbao FC stadium. However, the noise from the site was not excessive.
The staff was very helpful and delightful. The bed was not very comfortable but the location was great, the sheets looked very used and the blanket looked very used as well. Overall for the money it was a good value and the location was good as I was traveling via Bus. Thank you for the great staff.
Quiet and clean room. Clean and comfortable bathroom. Good position near to the airport bus stop, metro and the tramway to the Guggeneim museum. Just the very poor intenet wi-fi connection.
extremely convenient for transportation
Good location, friendly staff Shampoo was not brought every day
good location, close to metro and bus station (termibus) very thin walls
Rooms are ok, staff is kind. The hotel is not too far from the center and museums by foot. Metro (San Mames), tram and buses (termibus) stations are very close. Rooms are a little bit noisy (walls are thin). Vaccum cleaner was heard at 9 am during the weekend. Internet connexion is a little bit slow when it works (wifi has not always worked). Staff cannot speak English but try to communicate in other ways.