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Staff were very friendly and helpful Room smelt strongly of cigarette smoke
The adjoining bar/lounge was in attrocious filthy condition. Spoilt my stay
The staff were welcoming, helpful and efficient. The restaurant staff were excellent both at dinner and breakfast. Room was comfortable and clean. I will certainly stay there again when in the area.
Check in. Comfy bed and good pillows. Clean. Quality of workmanship in bathroom pretty dodgy and shabby. (Sealant)
My husband and I stayed here for one night after visiting York We found the staff very good as well as the restaurant and food served
Very helpful and pleasant staff especially when we had to use the phone after a road accident! More gluten free options in your on site restaurant!
Spacious room, friendly efficient staff, good breakfast. Bathroom a bit dated and poor shower pressure, thin walls...lots of noise on corridors, too close to nearby main road again quite noisy.
The Staff were all extremely helpful, very nice and friendly. Nothing seemed to be too much trouble for them. I booked a Disabled Room and when I asked for a room with just a shower I was told that the hotel's disabled rooms all had baths in them. This caused me some problems.
Friendliness of staff. Geographical situation. Served breakfast. Compactness of room and the cleanliness thereof. Provision of kettle etc. in room was fine, but maybe more than one teabag would look less stingy! Double glazing was just a little bit too thin to eliminate completely the noise of traffic from the A64.