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1138 Beach Boulevard, Biloxi, MS
0.2 mi from
Staff were super nice. Great location. Walk across the street to the beach.
Liked the bed and location The staff upon arrival was very unprofessional. I called the night before my arrival to confirm the room I booked, and I thought I had booked a non smoking room. The receptionists confirmed this on the phone with me. However, upon arrival was told I had a smoking room. I explained that I spoke with someone the night before and was told it was nonsmoking . The receptionists said that she was there the night before my arrival and she did not speak to me yet she was the only one answering the phone. I checked the details of my booking and determined that I had misread the room discription and that "smoke free high speed" didn't mean non-smoking but meant smoking with free high speed internet so I made the error ,but it still doesn't justify the receptionists lying to my face about speaking to me the night before. Also we filled the tub and the water was yellow not sure if it cause by a cleaning agent or what, but in any case we opted for a shower instead. This was disappointing since the tub was a big factor in booking this room. Also the room smelled like an ashtray so we purchased some air freshiner because we didn't have time to look for another room
My stay there was great,everything about the hotel was great! The only thing that I might say was alittle negative was,getting to the motel is a little tricky ,other then that it was great!
Location of the hotel was good. Right across from the beach and close to restaurants. Staff wasn't helpful at all. Air conditioning was out in one of the rooms and instead of allowing us to move rooms, they sent maintenance in the room TWICE and still was not able to fix. Finally they agreed to give us another room. And that was only because there were other guests at the front desk while we complained! Parking is pretty bad as well. Should have went with first intuition and stayed at holiday inn!
My fav place to stay in Biloxi. Huge rooms, extremely clean and modern. Th pool and the hot tub are exceptional. Great staff. Great food. I loved it all. Nope.
I am requesting a refund.