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The pool was being torn out while we were there. We always book a hotel with a pool so the kids can swim at night. They were disappointed. The construction was loud, messy, and caused congestion at the entrance to the hotel.
Liked the bed and location The staff upon arrival was very unprofessional. I called the night before my arrival to confirm the room I booked, and I thought I had booked a non smoking room. The receptionists confirmed this on the phone with me. However, upon arrival was told I had a smoking room. I explained that I spoke with someone the night before and was told it was nonsmoking . The receptionists said that she was there the night before my arrival and she did not speak to me yet she was the only one answering the phone. I checked the details of my booking and determined that I had misread the room discription and that "smoke free high speed" didn't mean non-smoking but meant smoking with free high speed internet so I made the error ,but it still doesn't justify the receptionists lying to my face about speaking to me the night before. Also we filled the tub and the water was yellow not sure if it cause by a cleaning agent or what, but in any case we opted for a shower instead. This was disappointing since the tub was a big factor in booking this room. Also the room smelled like an ashtray so we purchased some air freshiner because we didn't have time to look for another room
Staff were super nice. Great location. Walk across the street to the beach.
Nice room, and overall atmosphere . Our initial room was a smoking room which smelled like a Bar room. The staff however changed our room to non smoking without hesitation. The room was clean,and the bed was comfortable. Also a nice complimentary breakfast is included. Smoking room smelled absolutely horrible, very slow elevators , very small pool .
The location was great, walking distance to the beach, hard rock, beau rivage, and fat Tuesday's. Traffic getting to the beach was difficult, because the hotel is beside the interstate and cross walk is a little further down.
There was an air conditioning problem in the first room hey it happens , they did everything tobacco mandate the situation !
The room were very nice and the Staff were very helpful.
The rooms were very nice and the hotel lobby was beautiful For the price of the room the shower was rather small. It got the job done but it could have and should have been bigger
Room cleanliness. Difference of rooms between what the description was when booked.
The friendly and helpful employees. The cookies were really nice too. The restaurant was fabulous with great cooks. The employees were so accomodating with my special needs grandson. Great waitresses. The bathroom didn't have much counter space as in other places I've stayed and the continental breakfast was not free as in other places I've stayed.
Good location. Very nice and clean room Slow, rude staff
Location is what this hotel has going for it, that and a pool for the kids. The beds were quite comfortable, nice windows facing bay. The free coffee at check in was nice as well, but it's not there in the morning (?). I was charged an extra $8 fee two days after checkout that I am disputing, and no one knows why. Such a time waste! Lots of locals swimming at the pool. Seemed like I was always in the way of the cleaning people in elevators. TV went out during rain.
The staff were very nice and the room were very nice and comfortable.
Cookies Lack of free continental breakfast
Very nice. Clean. Enjoyed our stay