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Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it. For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.
The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location. We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.
location rude waiter at dinner (didn't eat there again); no hair conditioner in bathroom
Everything the service and room was excellant no
beds were comfortable Reception staff were good at check-in. Concierge staff make a very good effort waited 15 minutes for valet to get my car, while other guests were more important. during this time, one valet was loading another guests car, another was told by the reception to take bags to a room, although I had pointed out that I had been waiting for my car for a long time. food was extortionately expensive. breakfast quickly became boring. room service most expensive, and most limited I have ever come across. we once tried to have lunch at the hotel, but despite asking the restaurant hostess to point out to the staff that we had been at our table for a long time, with no service, we eventually just left, having not had our order taken, and run out of time in our schedule.
Location and ocean-side views over-priced food and drinks
The location was superb right on the sea front . Rooms quite spacious with comfortable beds and bedding. The indoor and outdoor pools were heated with plenty of sunbeds
It was a lovely 10 minute walk along promenade into town centre, a walk we enjoyed a couple of times a day! Also spa in hotel was really nice. Beds were huge and really comfortable. Had a great weekend in Biarritz!!
The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable. Food and drinks in the hotel are very expensive.
nice countryside and pleasant hotel staff. good food
Very attentive staff and the hotel had a lot of character. Excellent location for touring the surrounding area. For those on a limited budget the restaurent was very expensive.
Very nice hotel in beautiful surroundings. Nice Bar. Would probably not have booked if we had known there was no shower, just a handset and no shower curtain which makes it very difficult if you cannot get in and out of a bath.
This is a great hotel and we would recommend it without reservation. It is an ideal stopover between France and Spain and we will keep using it.
It was a nice hotel, unfortunately they are building a huge road through to Spain close by and therefore it was a little noisy when sitting outside. The restaurant in the hotel was the only one close and was very expensive, although very good food.
The staff were incredibly friendly and helpful. The hotel was well situated, just 10 mins from Hendaye. The rooms pictured on the website are misleading as there are only 4 of them and the rest of the rooms are in need of a serious upgrade. The curtains, carpets and linen are old which when you are paying a fair amount of money for, then you expect a room that is pleasing on the eye, not old stained brown carpets.
The staff were pleasant and helpful, our large twin bedded en suite room was excellent and perfectly clean and the views from the balcony were lovely. The meals were very enjoyable from a well appointed dining room looking onto pleasant gardens with the availability of outside dining on the terrace. The breakfasts were expensive for what was available and even by continental standards the choice was very limited.
Very friendly and concientious staff, making every effort to speak English. Room very clean, quiet and comfortable with an excellent outlook. Bathroom layout was odd: it was impossible to sit on the toilet without staring into the plughole of the handbasin - they were so close together! Breakfast selection was limited and became monotonous after just 3 days.
this hotel is in a superb location the staff were great. the food was excellent and we would be happy to return there again the bed was very low but on the plus side you wouldn't hurt yourself if you fell out
Beautiful scenery. Very quaint hotel in the countryside. Not too far from San Sebastian but a car is definitely necessary. Staff was excellent. Food in hotel was expensive but excellent. Would have paid more to get the deluxe room that has a view of the countryside. No options for food outside of the hotel, so either eat in San Sebastian or be prepared to pay for an excellent meal.
Beautiful old building that was unfortunately still under renovation. Many parts of the hotel were showing signs of age (the pool for example), but they were actually the mid-century additions or fixtures. I'm curious to see the hotel after the renovations are finished.
The hotel was clean and was quietly situated but convenient for restaurants, shops and golf. Nothing
Location over looking both Biarritz La Phare Golf course and Biarritz coast. Clean and quiet swimming pool. Great service. 20 up hill walk back from centre of Biarritz. Cost of drinks - 9 Euros for 50cl Biere.
Everything, first class hotel. Staff helpful and friendly. Good location. Old world charm and character about the hotel building. Everything was excellent.
Staff were most helpful, polite & courteous We weren't advised before the stay that works were being undertaken at the hotel, the hotel was enclosed in scaffolding, our room therefore had no views.
Go to beach
Well placed and a very good hotel. The room we had was excellent Bathroom in the suite was not good. The bath was too narrow and shower door inadequate meaning that when using the shower it sprayed everywhere which made it a safety hazard. It would not stop me using the hotel again.
The room was spacious, well equiped and very comfortable.
Good location with good parking. None
The room and everything in it was sloping. Very uncomfortable and disorientating. The hotel was not full but the hotel allotted what must be the worse room. The bathroom was like a not very nice antique and the noise from outside the hotel horrendous-no soundproofing no double glazing.I feel sorry for anyone staying here longer than one night. One of the worst hotels I have ever stayed in. Depressing experience and worst value for money.
Location was good and the price was reasonable. Loved the old fashioned lift. Comfortable and relaxing although it was disappointing that on my second night I was told that the hotel bar was closed. Although it was two in the morning the hotel information pack clearly said that it was always open.
Great location. Right in the heart of Bayonne. Could walk to everywhere from the hotel.
We found all was very good.The car parking in the allocated place was rather difficult but all in all it started off our holiday well.
Location and excellent breakfast buffet The room had a slanted floor which translated into a slanted bed - akward sleeping....parking facilities not far away but you needed to collect from and return to the front desk the gate's opening card each time you used it .
Excellent location and friendly service.
Being so central
The location of the hotel was very good The room was quite small and dark considering it was supposed to be 'superior'.
location Facilities too basic
location, excellent views and quality of apartment
The whole deal. centrally located, on-site parking, friendly staff, clean and bright, fantastic sea and coastline views and the price. I recommend it! I liked it all.
They had booked a large party of young sports men who were out late at night and were very very noisey on their return and distrubed two of our nights sleep.
It is ideally located with easy access to bakery and regular shops. It was great to have the small kitchen in the room especially when the kids needed to eat early in the evening. Also the restuarant allowed us to take food up to the room, best of both world's. I would go back to the hotel but I'd bring my own pillow and also to beware that the majority of people staying there are older and I was very aware of having the children running around.
We liked the hotel the area and the accomadition also the very spacious room and of course the well equipped kitchen
location, room our double buggies did not fit into the lift or the hotel room, also we were not allowed a late check out
great sea view with big balcony. fantastic facilities for cooking and keeping things cold. also great bathroom plus ideal for kids and I don't have any! pool closed but probably because out of seasion
The view of the coastline from Le Grand Large was spectacular. The hotel is located within easy access of shops, restaurants, transportation. Having 2 non-working elevators for a period of time was unacceptable for a hotel with 9 floors.
Everything, the rooms are luxurious, the staff is professional and friendly, the building is beautiful. The best of European hospitality. And the food...glorious!!!
Entrance to the Hotel was fabulous as were all the communal areas The room we were issued was in need of repair and re-decoration
location and view from dining room place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.
I liked my staying in the hotel. Good lacation.
Grand old hotel in wonderful position, maintaining its historically high standards. Some confusion about the two restaurants, which seem to share the same dining room but offer different menus.
Pool area , bar and restaurant are excellent. Our room was small and the bathroom was dated.
Nothing except close to beach This hotel is total rip off. Its way overpriced and old fashioned. Had to pay on arrival.Noisy and food was way too expensive. Never again!
I would rate this hotel as a 3 star hotel rather than 4 star. It was clean & nice but not what i'd expect from a 4 star hotel.
Location Parking was difficult to find, the room was very small for 175euro a night, front facing room very noisy, no working air conditioning.
The space, situation and cleanlines
Very helpful staff
Location Location Location Parking Area No Lighting?Staff could be frendlier.
size of room air condition not working for two nights. blockage in waste water outlet pipe - when advised for the next visitor they were already aware of it but still put us in the room!
Staff very good and the room perfect. We got upgrade because we were in honey moon.
the location. Very convenient to all main places in Biarritz. the room was nice. The shower was missing the piece to hold it to the wall on top. I was very annoyed when at 3pm I wanted to get some room service and the restaurant was closed! I guess is a problem in France not only of this hotel.
The hotel was in a central position and there were parking facilities. The evening dinner was excellent. Breakfast items that were shown on the menu weren't actually available and would have been charged to us at full price had we not complained. The normal room rate is very overpriced but is good value at the special offer rate that we paid. There was insufficient drawer space in the room and the air conditioning unit was very noisy and would not switch off.
Very friendly staff, great location, & very clean comfortable room. Breakfast better than most French hotels!
It was very central to everywhere,airport,beach,bus stops,etc. The lighting in the room could be improved
Hotel staff were excellent. Very friendly and very helpful. If you are not up early breakfast drinks i.e. coffee, tea can be cold and fruit salad finished.
the hotel was very central and we had a lovely room, most of the staff were very helpful and nice and they had a no smoking policy in the bedrooms which was fantastic as most of the hotels in france allow smoking everywhere
Have just stayed for a week and the whole experience was fantastic. The staff must be the most friendly and helpful of anywhere in the world.They appear very happy in their work. Brilliant value for money and centarl. Highly recommended by our party of six. Everthing excellent.
I thought the hotel employees from the cleaning staff to the receptionists were very pleasant and reception staff tried to be especially helpful, in the light of the French strike and our cancelled flight by Ryan air - who I would never fly with again. The room was rather crampted for two people staying 11 nights (resulting from cancelled flight) I would only recommend 5 nights stay because of the room size factor. There should be larger rooms available for stays any longer than a week.
Got a modern recently refurbished room, with a very nice bathroom and separate toilet. Hotel is in excellent location, quiet, and very close to the beach and the city center. Staff was very helpful and nice. If you are planning on going to San Sebastian, the bus to the train station passes right outside the hotel.
location excellent.staff really great .good breakfast and with car parking.its a no brainer -book it
The staff were extremely helpful .Nothing was too much trouble Needed a shower screen
Very friendly and polite staff with good English language speaking skills.
The tranquility & peacefullness of the setting, overlooking the Lake with it's own active wildlife; ideal 'escape' from the bussle of Biarritz and St Jean de Lux. The comfort & quality of the Hotel , embracing the friendliness of the staff and quality of the Cuisine.Arriving after lunch , the Staff provided cold plates of ham & cheese, which , with local Vin Blanc was very welcome after a 3 hour drive! Perhaps explanation of means of communication between Pool & Reception and the routine at breakfast , including guests making their own coffee, could have been explained on arrival , to avoid misunderstandings. Otherwise , no complaints!
Beautiful room and surroundings. Enjoyed having breakfast by the side of the lake.
Excellent on every dimension, but few english speakers for example in the restaurant. So you need some french or a willngness to experiment. Nothing.
This hotel is a ver especial place The decoration, the food, the view, ..... Very relax and the atmosfare is relax and luxery.. Highly recomended.
good food , relaxing setting , excellent bathroom / bed , very helpful wine master , in the main very friendly / helpful staff food was generally a bit pricey , head waiter was rude / unfriendly
comfortable, clean, quiet, relaxed atmosphere
It would have been nice to have had a separate lower cost brasserie type restaurant.
Fantastic setting, fabulous food
This hotel is amazing! The rooms are lovely and very large, the views spectacular. We were there for a wedding, which was one of the best we've ever been to!
quiet and relaxing hotel with excellent staff. rooms and pool excellent, we didnt eat in the hotel as we felt that the food was extremely pricey. would not hesitate in going back all the same
We stay here for a week-end visiting Biarritz. The hotel is very well located. The rooms are small but very pretty and clean. The bathroom also small but new and clean. Perfect hotel for a week-end in Biarritz! As it is located in front of the beach, there is no easy pace for parking. But anything is perfect!
The check in was faultless,even though we were later then anticpated,the location is excelent,ideal for shopping or going to the beach or even getting on a bus to go out of town.I Would definitely stay at the hotel again,also it was very good value for money.
A good hotel, excellent cleaning, friendly staff. Very noisy at night from people walking along the embankment.
The staff were very friendly and helpful. The hotel has a great location right on the beach and we had a partial sea view even though we ordered a courtyard view. The room was quite small but had everything we needed and was modern, clean and stylish.
The hotel is very well placed just in front of the ocean and very close to the centre of Biarritz. You just have a street to cross to be on the main beach. The room is comfortable and I loved its design. Nice view on the ocean (room on the ocean side) and if you closed the windows, absolutely quiet, otherwise the noise of the ocean. No private parking place. Public parking (casino) very close but might be a pb in high season and week-ends.
The location at the Grand Plage with the ocean wiew. Small slow elevator, expensive in relation to standard, bathroom poor standard with bad smell.
Staff very friendly, excellent facilities Wooden floors not very practical for sound. Breakfast expensive
excellent location- very clean-friendly staff and very good breakfast
A great room with a great view in a very well located hotel. Staff was friendly and hard working.
the hotel was adequate for a short stay,I would not like to be there more than a few days as the facilities were quite basic. Rather plain.
Nothing special, just good for thus price.
location excellent. found all staff were welcoming, friendly & efficient spa was closed and was one of reasons for choosing hotel. breakfast €23 too expensive
Everything Limited selection and quantity of food
Hotel staff were very friendly and helpfull
The Hotel is clean and relaxing loved the roof top pool. We wanted to eat in the hotel but on 2 occasions the rooms were taken with private parties, not impressed.
The rooftop pool and terrace are spectacular at sunset.
Comfort and friendly staff. breakfast needs to be improved for Irish residents in the hotel
Hotel very central to surfers beach, shops and restaurants. Room large, clean and very comfortable bed. Good sized bathroom with towelling robes. Rooftop terrace and heated pool amazing with fantastic views of Biarritz. Staff at reception were very helpful and polite. They recommended and booked some lovely restaurants for us.
We were travelling from the Costa Blanca to Poitiers and it was an excellent place to stop. It was our first time in Biarritz and we had time to see the city and drink a few beers by the sea front.We had dinner in the hotel which was very good. Normallt we would eat out but we were not impressed with the restaurants in Biarritz. We selected some champagne coctails from the bar menu which arrived 20 mins later after the bar staff had received some training!
Very nice view from terrasa, cafe and pool
Gorgeous room, fab bath and shower, absolutely charming staff, stylish hotel.. Great touches like a huge bowl of gorgeous fresh fruit in reception, and breakfast was great - lovely table, prompt service and delicious. But don't order dinner there - at least not on a Sunday night. Our dinner experience was not good. Firstly we waited ages and ages. The choice was limited but that was OK, except the food wasn't ok. It was strange bordering on bizarre and really not very nice. We ordered some cold starters (amongst which was a serving of 'green' asparagus which came limp, soggy and almost brown in colour - obviously tinned and frankly inedible) and one hot starter. All the cold starters were served together - there were 6 of us - but the one hot starter only came ages later with all the main courses. The mains were local dishes and really not very nice, weren't hot enough and certainly not up to standard. Shame as hotel otherwise is gorgeous.
staff very helpful, responsive and friendly. Service was great - efficient but never intrusive;. Rooms and common areas - lounge, pool, gardens, very beautiful, pool was especially nice as its long enough to swim properly in
Very nice romantic place but not for the long stay It would be so nice if they made the territory much more!
Super friendly staff. Beautiful and very stylish hotel.
My friend and I thought tis was one of the better hotels either one of us has ever been to--beautifully appointed rooms and excellent service make staying at this small boutique-hotel an excellent experience.
Can't speak highly enough of the friendliness & helpfulness of the staff No bad points
The whole experience was wonderful - from the look of the manor, to the staff, to the owner chauffering us in his Rolls to our dinner reservation. The staff is extremely attentive, without being intrusive. The room was luxurious, but comfortable. A very special place. Price per person for breakfast seems high.
Proximity to your excellent restaurent!
Good staff, excellent quality campanile food, parking outside, close to station. A bit out of Biarittz for walking. Noisy main road but I did not really notice it
Very friendly staff, free parking, free internet. Lack of rooms with a fridge and microwave.
Everything, as always the Campanile standard is excellent. No
Easy to find, convenient size for stopover with tea coffee making facilities and air con. Did not like the connecting door to another room. First time we have encountered this with your Hotel.
Staff helpful and efficient. At times there was a lack of hot and even warm water> I brought this to the attention of the manager who said the hotel did not have sufficient hot water capacity to cope with the number of people staying at the hotel.
Easy access to the motorway network, friendly and helpful staff Nothing at all
Location for airport Not very good value for money
Comfortable beds and bedding. Easy to find location. Client parking - even though your (or their) website description implies none available! Reliable hot water in an adequate bathroom/toilet. Ease of access to ground floor rooms.
Clean room, Attentive staff, all spoke good English. Close to Autoroute
the people who ran the hotel were very helpful and kind. The indoor swimming pool was darkly-lit and on all the rainy days we had, it was not a cheerful place to be. The acoustics in the pool/jacuzzi area were deafening, so much so that I only used it once. We're not golfers, so for us the hotel is just too far away from any commercial center - in the middle of nowhere.
Excellent service from receptionist No food or bar available
relaxed by the swimming pool
The hotel is well situated being centre of the golf area and approx 300 metres to the beach. The gorunds around the hotel are pleasant and relaxing with many trees, grass, birds etc. The meals are excellant, with a good choice/selection for breakfast. the hotel staff are very helpfull and pleasant. The main rooms are a good size but the toilet and bathrooms are both very small. One had to almost stand on the toilet seat to close the door. Dispite advertising that they had SKY channel the hotel did not. CNBC was the only English speaking channel available on the TV
swimming pool indoors heating wasnt working in the room
A very warm welcome and friendly hotel. We enjoyed our stay, the staff were excellent, facilities very good however the rooms were quite basic but adequate. Close to the beach and on a golf course what more could you ask for? Would recommend to anyone visiting this area. Rooms basic but adequate.
Good situation, on Golf course and near beach & seafood restaurant at La Barre Looked tired: shower had to be hand held; lights flickered and 1 bulb hung out of socket.
situation of the hotel was very good and the pool area was excellent One of our rooms had a recess in the wall covered by a curtain as a wardrobe - I did not think that this was appropriate as furniture. THe air conditing unit was very loud also
The hotel decor was tired and needs modernising .
The Restaurant did not open on the Saturday night and we wanted to eat in
I loved the design, decor and comfort of the hotel and the rooms.- very pleasant on the eye. and the location - very close to good restaurants, shops, the sea. and bus stop.The heating system in the room and the heated radiator towel railing were brilliant as we were in Biarritz in extremely wet windy conditions. The weather but the hotel could do nothing about that. Some of the tourist sights were not open.
Very central location which suited us very well - handy to beach and restaurants.We liked the bedroom floors and the fact that the shower was walk-in, not in a bath. We were upgraded to a 'superior room' which was on the ground floor. The shallow sinks are the silliest design ever - stylish but silly. The staff were very friendly and helpful but unfortunately gave us wrong information about the bus to San Sebastian and we missed it!
Location in the centre of the city, not so far from the ocean First of all: I booked a hotel at 21-00, came at 23-00. The hotel was closed despite the fact that it was stated that "reception - 24 hours" I had to call and wait for the manager 20 minutes! After that, he had long wished not to give the room, because "reservation has been made too late." This is unacceptable!
Whilst the rooms were quite small the furniture was well designed and the staff were really friendly - they gave us some really good recomendation for what to do and see. Breakfast was too expensive.
The room was very nice indeed. Very modern and comfortable. The staff were very friendly and helpful. As much as I liked the hotel room the only draw back was the lack of privacy for the bathroom (no door) which may sometimes be required!