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Great location, whole new object.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Pleasent location and facilities
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Very quiet ! Not enough international TV channels
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
They were very friendly and English speaking, access available 24/7. One of the few hotels with connecting rooms for your children.
The location was great, close to the scenic part of town. Comfortable, clean, good value for the money and great staff.
curtains allowing the light coming into the room; no roaming partners for the WIFI connection
Friendly staff, very clean room, one of the most comfortable beds we've ever slept on, pretty quiet area. At this range of price, breakfast should be included.
Friendly staff, good facilities. Clean area
Nice facilities breakfast was expensive
Most employees particularly Chareck were friendly and courteous and familiarize with work processes and methods used in his job. Not cleared whether one of the employees was clear on customers' needs and how they can be process and provided with the availability of services upon arrival to the hotel.
the rooms were spacious and air-conditioned the staff was rude, the water temperature in the shower changed uncontrollably from ice cold to scalding hot
Close to downtown area Breakfast Need lighted sign, could not see the hotel entrance in the evening.
Very helpful and courteous receptionist who spoke excellent English. Comfortable and clean rooms. Good parking facilities. Close to motorways.
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
the facilities, the shower in particular...
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
Modern and nice hotel, good location! Nice staff, good value for money!
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Gym was not really a gym, pool was very small.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Staff was very courteous, friendly and helpful.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
I hope to came to germanty and stay a gine in this hotel
Everything was great
Location Air conditioning not working
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Location, English speaking staff Had to pay for parking
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
In general OK No gym at the hotel, a bit difficult to park
Relativly Cheap The Bed and pillows are not comfortable
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Loved the old town near by.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
worth the price. location convenient to heidelberg (if you have a car). nice rooms. a small fan (ventilator) is required for the rooms as it can get rather hot in summer. .....we did receive a fan on the 2nd day of our visit on request
this hotel cannot, in our opinion, be faulted an excellent chef but he cannot cook and omlette, otherwise, brilliant
Quant, quiet location only 10 kms out of Heidelburg. Don't be fooled by the pitchers of water with orange and lemon slices in the lobby. I saw the receptionist fill them up with tap water.
The standard of service and facilities were just outstanding.
Friendly staff, good breakfast, very nice buffet Located on the outskirts of a small village next to main road, fitness facilities very poor, rooms quite basic and worn
The restaurant, very very good food and service! The shower cabin was too small, Im 205 cm high so I was standing with my head in the sealing and the cabin was too small!
Will stay again!
The room was very clean and the staff was really friendly. The air conditioning had gone wrong, and the room was very hot. We wanted to open the window tonight, but the road next to the hotel was quite busy.
Nice rooms, convenient location when you are driving. Value for money.
Very friendly and helpful receptionist.
Centrally located. It is little bit below value for the rate. It should be cheaper.
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
food and staff view from window - but could not be helped...
external sportsfacilities and free wifi no decent wifi reception in room
Quiet and efficient in a great location
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
Efficient. Nice lunch in garden. Wake up call on time!
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
Staffs are all so kind and having a very good hospitality. The working desk in a room is a little sticky, maybe because of some candy...
spotless clean, very friendly welcome, friendly staff no
The Hotel is situated in a great spot, 5 min walk from the train station,5 min walk from the shopping centre, and the trams are only 2 minute walks away.. no, great hotel..
Close to Luisen Park, one of the most beautiful parks in Europe, staff was friendly, room facilities (e.g. tea, teapot, shoe shine) above expectations. Wifi Internet was a bit expensive, 12 euro for 24 hours.
Didn't have the breakfast as felt 15 euros was expensive.
All good, except for WiFi charges I think the charges for for WiFi, 24 Euros for 48 hours are way over the top, this was was my 6th. Hotel in 5 weeks of traveling in Germany, Austria, Italy and France and the cost was 300% more than 2 of the Hotels and 3 others were free!
Good location. Original room not liked but staff readily transferred us to a much superior room. Staff very helpful. We did not take breakfast as it was too expensive at Eur15 each. There was no air conditioning in either of the rooms we had.
Everything was perfectly acceptable and very good value Nothing
The reception staff were particularly helpful in obtaining taxis quickly for us whenever we needed them.
The relaxed atmoshere. No hotel parking, although I was able to park within 100yards.
The staff was the best part to the hotel, professional service, always helpful, and very friendly
Only slept there - so at this point no comment. But the breakfast was very acceptable.
The Autobuses running 2 hours in the morning in frnt of the hotel fo nothing (heating of engine ) Hotel mgt must tell the to stop or leave
The staff were very friendly and helpful and the beds were comfortable
Very freindly staff Smoking not allowed in bar.
The room was fairly large and nicely presented. It had all the amenities that I needed.
Breakfast room to small & understaffed
The staff were very helpful and pleasant. Rooms were very clean and comfortable.
really nice staff, comfortable room and convenient location
No shower gel provided. Cigarette smoke smell in the room.
Very kind and helpful staff.
the informality of the hotel and its proximity to the centre of Weinheim
A good location. Central but quiet.
Great Location None
easy booking, a clean friendly hotel in a good location, church bells ring often, although not all night. no tea and coffee in the room.
Nice modern decor-staff very accommodating-especially with helping to park the car Little you can do but early morning noise from street--which was right outside 1st floor window
all round good comfortable modern hotel no
The hotel was very central to the town of Weinheim, ideal for our needs, which was to attend a wedding in the town and to meet up with friends who were also attending the wedding.
The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.
The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.
2 min walk from the central station look too old style
The location was excellent for visiting our daughter attending Mannheim University. We chose it for the free parking, free wi-fi, and excellent breakfast buffet. The staff is very friendly and helpful. Is is also a good value $$$. The curtains didn't close all the way and allowed light into to room at night.
Friendly English speaking staff WiFi didn't work... Restaurant and Bar were closed.
The front desk clerk spoke excellent English. The breakfast that was included with our room was very good. The location of the hotel is an easy walk to the Ludwigshafen Train Station. Everything was in good working order, but although listed as a "new" hotel on booking.com, the building and some furnishings look to be from the 60's. They've been well maintained but could benefit from an update.
The rooms are very good, very cleaned, the sevice people very kind. I was very satisfied and if I return to Ludwishafe, this hotel would be my choice.
Good breakfast, helpful staff. The bar on the top floor was ok. There is now free (albeit limited) wifi but it was flakey in terms of its reliability. Heat in rooms, general appearance, locality, parking.
close to railway station for transportation all around, nice design of the rooms, good breakfast... looks well-worn, needs some renovation, lounge was allways closed, do not trust what you see on internet
friendly staff,excellent breakfast nothing
no lift. uncomfortable stairs
Central to local tours and family.
It is a beautiful building, old-style "half-timber" (vakwerk, Fachwerk), nicely decorated and clean. The staff is really friendly and helps without being asked. The view from the (3rd floor) room is excellent. Breakfast is good, but could have a bit more variation. In front of the hotel is a so-called winegarden (Weingarten) which is very romantic. Parking a car is easy in front of and around the hotel. No elevator and rather narrow stairs, a bit difficult for those with walking problems. The bed in our 3d floor room was too narrow and too small for us (two tall people, both over 1,90 meter). The only internet connection is one single ethernet connection in the dining room (so: no wifi). No airco, so during the heat spell it was as hot inside as outside, and oh it was hot.
it was very clean,ellegant ,the staff was nice and helpful
Room was large and comfortable. Restaurant and beer garden were very good. Breakfast buffet was one of the best we've had. Main bathroom needs a better, more private door (this was the attic family room). Extra pillows and better quality pillows in room. Host was gone after we checked in so we were unable to ask for extras.