All staff very pleasant, great service, lovely surroundings, snowed on the night and on the long drive out seeing some deer in the grounds was a pleasant picture
Convenience t where I wanted to go
Noisy parties in the restaurant
Greeting from reception staff very abrupt when querying room. Had a reservation for two queen beds and a put me up bed but was given a room with a king size bed and a put me up.We where grandmother and her two grand children.
A number of things ...perhaps you should contact me.
Friendly helpful staff great food superb hotel,great location and great leisure facilities
Hardly a bad point but 4 sachets of milk is only enough for 1 cup each
Excellent attitude of all staff I dealt with from reception to dinning and bar.
Genuinely pleased at the politeness of staff under pressure at peak meal times
Staff polite and helpful. Comfortable room. Lovely swimming pool/jacuzzi/steam room.
No mention on booking that hotel were refurbishing and some parts of the hotel were not in use. Covering refurbishing. Although breakfast was generally quite good, we had finished our cereal and fruit and were halfway through our scrambled eggs etc before the tea/coffee arrived. Also, I asked for a poached egg which they couldnt do and my husband asked if he could have a fried egg (there was only scrambled on the buffet)as we were seated but he had to ask another twice before it appeared (and it wasnt freshly cooked) by which time I had finished my breakfast. Food in both the restaurant and Zest bar poor quality and poor value for money. Although room was generally clean, whilst sitting in the bath after arriving I noticed a suspicious mark on base of the toilet - which was still there the next day after the room had been cleaned.
Helpful and good manners of staff.
Unable to get a response from the Spa. It was closed but no ansaphone. No response on the phone for room service. Had to phone a few times. In the end phoned reception. The choice of vegetarian food was limited and when requested, the dishes were unavailable. Had to settle for a sandwich, the only other choice being a salad in winter!