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staff was very helpful and friendly
Room very basic and poorly decorated, no air con or fully opening windows
The staff very helpful
Spacious room for organizing repacking to travel. Sufficient places to sit at dinner for a single person. Excellent personnel response in replacing burnt out light bulb. Location wrt airport and railroad. Value based on my particular reservation was good. I was paying out of personal pocket. But I would return for the same price. No bright LEDs to disturb my sleep Nice breakfast. Nothing bad No sign if water in fridge is free (many hotels charge for this) I would like decaf earl grey for room to help sleep Burger at dinner. Glad that this was well-done. But the bun was very dry. Needed a nice sauce to make it all more moist and flavorful. Restaurant did not seem to know if a British beer: ale was available. Yes I liked the ale provided but the server did not know about it. It would be good if there are real British ales on tap instead of the usual corporate beers. Is it possible to get United miles for staying at Novotel? This Would influence my decisions. John Taylot
Great location for airport and NEC events. Restaurant on site and bar open 24hours. Good for business, leisure or family stays. Staff friendly. Very accommodating and would definitely stay again. No noise heard from the airport. Our allocated room smelled of smoke and they changed our room immediately and apologised.
quality of breakfast not as high as the last time I stayed with you three years ago. Sorry.
Convenient to Birmingham Airport! Great for early morning flight. They even gave us our b'fast in a bag the night before since our plane left before the breakfast opened. We have traveled a bit, but never in a place where we needed to insert our card into a slot to turn on the lights. Guess that is well known, however was not by us. Helpful housekeeper showed us. Very convenient to have USB charger for electronics.
I loved how convenient is was to get to the NEC and airport from the hotel. It was stress free and swift.
The location was excellent for the airport along with the quick tram link to the NEC and train station. The rooms were freezing!
Hotel as expected, staff very helpful, drinks and meals expensive but only to be expected on an airport site. Didn't have hotel breakfast as too expensive when you can get two good breakfasts at Frankie & Benny's in the airport for the same price as one in the hotel. Access to NEC and Birmingham centre.
Proximity to Terminals and comfort of rooms. Check in and out times were excellent too.
We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room
All staff I came into contact with, the checking- in staff and particularly the concierge staff were excellent, pleasant and extremely helpful. Obviously, as it is near the NEC it was quite crowded and noisy in parts/
leisure facilities, close to nec
the late bar and the variety of the restaurents the cost of the restaurent and the fact that a service charge was put on the bill automatically.....even though it was a self service meal??
Location - Near NEC and Birmingham Airport Rooms tiny with single bed up against wall. No Aircon and advised not to open windows as the Mosquitos will come in. Restaurant expensive for extremely average food.
swimming pool the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays
the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well. When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.
Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.
Heating did not work very good,only cold air and it was -6 outside.
Everything was very nice,the staff were friendly and helpful. The hotel was only about 10 min walk from the nec. The meals were a bit to expensive.
Room service was excellent!
good location (I was visiting the LG arena), helpful pleasant staff, attractive interior of building no signpost for stairs as alternative to lift
The price i paid for the room and breakfast was excellent. The hotel i find is very welcoming and the staff are attentive and friendly, its location is very good, I felt relaxed and enjoyed my stay. The price of the food and the drinks while staying at the hotel was too expensive, I stay in hotels regularly and your drinks prices are too high.
Very comfortable Friendly, helpful & efficient staff. Beautiful location by the lake. None
Good situation of hotel. Good facilities Bar very expensive. Very poor evening meal - spatchcock chicken was a disgrace. Better chicken portion in Kentucky Fried Chicken. Complaint made.
Staff were pleasant and it was near the nec We could not get the room temperature right and it was cold most of the time.
Hideous cost of internet. If MacDonalds, Kuala Lumpur Airport and many coffee shops can offer free Wifi, why can't this hotel? It's a basic necessity like towels and soap.
It was very clean and comfortable It would be great if there was a hair dryer in the room
Pendigos restaurant was not very good
Room was very nice and clean, breakfast was delicious and good choice The food and drink was very expensive at the bar and very small portions
An excellent location for the airport, NEC and LG Arena. Lack of snacks at the bar especially after 1030pm.
ease of access to airport and shuttle , good location . comfortable rooms and very clean . reception staff very helpful
that the location is very good for the airport. I have stayed at the hotel before and the food is good, but on my first night there was only 1 chef working so the restaurant was closed and the only choice was bar food and that was burgers or fish with chips,and on the second night it was impossible to order as the hotel was full and people were waiting a long time for their food in the end I walked over to the airport and eat there.
The room was better than expected, very adequate for one night. The shower was terrific. Only one towel per person isn't enough. I like to wrap hand towel round my hair while I dry off with the other. (I was sharing a room with a colleague.) The aircon didn't work and the room was a bit hot. We could open the window but aircraft noise made this a poor choice. We had a meal in the restaurant in the evening and the service was very slow. The staff were pleasant though, and the food was very good.
Very helpful staff Price and car parking
We were attending a concert at the LG Arena thus the location and ease of commute was perfect - Couldn't really fault the stay at all.
Proximity to exhibtion centre and airport Soap dispenser in shower was empty. Food was ok but not great. Could not make irish coffee. Room was comfortable if basic and expensive for what it was.
Food 24 hours Would have preferred a lighter breakfast ie not pay the full amount when not eating all available
The convenient location. the small en-suite facilities and the nosie from the corridor.
Clean, quiet room good breakfast No hairdryer
Very pleased with accommodation and friendliness of staff. Evening meal was also excellent. Details on the booking form regarding breakfast were very confusing; parking also confusing - we parked across the road and were told by hotel staff that as long as we stayed for over 24 hours we would get the parking charge reduced from £18.50 to £13.50 once we had our parking ticket stamped by the hotel. At the ncp offices they tried to charge us £37 as we had gone over the 24 hours which we understood from the hotel staff was permitted. Eventually ncp agreed to re-issue the ticket and charge us the agreed £13.50 but they were quick to point out that the error was with the Ibis which I agree with and would suggest that you make it very clear to customers that the charge is for a '24' hour period, if that is the case, and not as long as you stay over '24' hours you will only pay £13.50
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Good food and good service Warm, ac would be a benefit
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Freindly Staff Value for money size of room no bath
Polite and helpful staff Tv to complecated
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
A good clean hotel, suited the purpose of our stay. Close to Birmingham International Airport Secure Parking. It was a big Hotel and not many people staying there, felt quite chilly at times.
All good A little hard to find from postcode on sat nav
Proximity to NEC Lack of adequate heating in room. Poorly equipped room (ie no bedside table for single bed.
It was so close to the NEC The room was so cold. The receptionist said they took 30mins to warm up but even after 4 hours it was not comfortably warm. I was very cold outside but the heating should still be effective.
Karl Diggins - Operations Manager - polite/reasonable/took 'ownership' of problem and dealt with me in a very professional manner. Reception staff member - australian or new zealander? - awful! - rude/obstructive and unreasonable... Even hung up via telephonen me whlst problem absolutely no customer service!
convenience, room compact but comfortable 2 hour wait in The Hub for a cold (supposed to be hot evening meal). Surrounded by uncleared tables. However, empathized with the couple of staff on duty so didn't complain as everyone else seemed to be. Breakfast also a bit chaotic. I can see part of the problem - the kitchen is a long way from the serving area and the logistics are not well designed.
I liked the fact that it was so close to the nec The lights in the room were not bright enough - one bulb was out which made it even darker. The heating did not work and they gave us a fan heater which did not work either - the lights in the bathroom failed during the night and the housekeeper took half an hour to fix them so I had to shower in the dark! Not a good experience.
Friendly staff Quality of the food was barely adequate
Very clean,Modern and friendly staff None
Pleasant staff. Breakfast was acceptable. My room was cold every night i returned and the heating didnt seem to work properly. Remote control on the tv didnt work.