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Staff were very friendly and helpful. Food was good, choice at breakfast was slightly limited but this is only a minor quible. The rooms were modern, comfortable and clean. The water park was great and overall I think this is a very good hotel and a great all round package for a family. The only slight issue could be location, the hotel is about a 10 minute car or bus journey from the centre of St Gallen so you are not within easy walking distance of anything else other than the waterpark and a cinema but for us and I think most people this is not a problem, especially as the parking at the hotel is free and there is a bus stop right outside the hotel.
athmosephere and cleaness
Closenes and proximity to the water park and the shopping mall.
The restaurant, Emily's Wave was fantastic. Breakfast each day was also nice and the staff was very attentive. The Entire staff of the hotel was top notch. Even the ladies who clean the rooms would say hello to you as you passed.
Very friendly staff , good food , nice location , there are a couple of reastraunts both with lake views and the food I had was very good. There is a new Spa section of the hotel being built next door which looks great but not yet open .... not a problem but just a note that the hotel will offer a lot more in I guess a few months .
I had a single room ... thus single bed. Had hoped for a bath tub but all rooms on my floor were just shower stalls.
Breathtaking views over the lake, large room and excellent facilities
I liked the fact that the hotel was situated right on the lake. The room was beautiful with a fantastic view down the lake. There was also a choice of restaurants in the hotel and the service in the captains grill room was first class. All the staff were very pleasant and the hotel was spotless. I would definitely recommend this hotel to anyone.
beautiful, really beautiful... The view on the Kostanz lake is fantastic and the breakfast are perfect.
staff are not so helpful
well located near old town; nice staff ;good breakfast extractor fan did not function; building works on extension started at 8am on saturday morning(noisy); overpriced for what was on offer
Room decor I was charged breakfast without having one. My booking with booking.com was without breakfast, but I only realizied later that I was overcharged.
Comfortable room (double room), friendly people up in the restaurant. The hotel manager managed to find a baby cot for us taken from another hotel, that was highly appreciated (the hotel only has two baby cots, that's probably suggesting this is more of a "business" type and not a family oriented hotel). You can use the spa nearby with warm swimming pool and saunas. Excellent location next to the old town, cathedral and library. It only had two baby cots for the entire hotel. Although we booked one, the people using them decided to extend their stay and there were no baby cots left for us. It could have been a disaster evening with our baby, but the manager went out and borrowed one from another hotel, this was highly appreciated
We felt as if each member of staff including the management were personally at your service. Very attentive and friendly. No
Staff were courteous, location is excellent for the old town and cathedral complex. Room was clean, in good condition, and very quiet. Even the internet rate is expensive for what was a rather small room.
The hotel is nice, clean and shiney... although I have stayed at B&B's that have better facilities. I did not like the attitude of the staff. I did not wear a business suit when I arrived, although I did pay the 490CHF ($520 AUD) as everyone else had, and I believe I should be treated equally as such. For this price wifi could be included, but if you wish you can sit in reception infront of everyone and use a computer which is blocked to most common sites. Also breakfast or at least cheap instant tea and coffee could be available in the room. I also wanted to amend the reservation and the staff were very unhelpful... it seemed that they wanted to lock you in to what you booked on impulse on the internet (and this was not the only swiss hotel which did this to me).
.The hotel is located direct near Train station, that why if you are sensitive to the noisiness outside, please ask the room with the back side windows
location and restraurant nothing special
i enjoyed the Coffee and Tea in hotel room. The coffee machine come in handy.
Staff good, two restaurants & good little bar. Location right across from train station & not too noisy.
confortable atmosphere with frinedly and suitable service
Comfortable and quiet, and very clean Nothing
Very convenient location, professional, courteous and pleasant staff, well designed and equipped guest rooms and bathrooms; the fact that guest rooms and breakfast rooms were entirely smokefree, and the good selection at breakfast. Rooms at front could be affected by street noise at night but that was to be expected given the hotel's location opposite the main railway station.
Hotel provides the good amenities, i.e. slippers, tooth brush and etc. The breakfast was also good. The room we stayed does not have a bath tab.
Typical city hotel for business hotel but with modern interior decorations. Very nice room. Nespresso machine was installed in the room which was a big plus for me.
5 Star for reception! and Location!
Excellent Hotel with outstanding breakfast. Clean, comfortable and friendly staff. Sauna and gym were not accessible. The explaination given was not convincing...
Location and staff were just exellent The window in the bath room should be fully dark
Friendly and helpful staff. Very nice, clean and comfortable rooms. none, all was perfect!
Good location, good food and service, good products in the room No.
St. Gallen is a small place, and while the hotel isn't right in the middle, it's close enough to be able to get around easily. Hotel room was really clean, modern and had all modern conveniences. Staff were very friendly and eager to help if they could.
Stuff was very nice.
Very nice and helpful staff. Very nice room, clean and efficient
Reception was very good and efficient. The restaurant was much better than we have expeected. The breakfast was also very satisfactory. Parking was very convenient. The hotel was very clean. However; they told me that they only change the sheets every four days. Closets and drawers were not sufficient in the room (604) that we stayed.
Friendly staff, excellent location. Room had no AC, had to open window but it was noisy on the street side, bottom line: on summer insist on a lake side room otherwise you may have problems.
Very nice rooms, Good admosphere. Relaxed and still very professional staff. Good restaurent. I did not find anything I didn't like.
I arrived at night, but all was organised well. There even was a welcome note in the room. Nice view from the hotel. Quiet location. Good breakfast.
Quite familiar hotel with 5 stars services The outdoor swimming pool was closed at 7 pm
Superb swimming pool
The best part is the location and the view. Easy to get to the hotel, In the outside restaurant the waiting between the dishes, and until we are served was vry long, and not necessary
The location is beautiful with a panoranic view of the Alps and Lake Constance.
The quietness of the rooms, the location and the views. Spa facilities were excellent and the hotel's location gave easy access to public transport. Would have appreciated more literature about the area and facilities in English.
Nice, modern and quiet hotel on a peaceful location. Food in the restaurant was relatively expensive for what you get. I am more a fan of internet included in the price of the hotel rather than having to buy separate internet cards for if - I remember well - about €20.
The hotel staff was generally very nice. The manager on duty was extremely helpful. The room was very modern, and was comfortable. The location and view were amazing. The hotel was right across from Lake Bodensee, and very close to a really good gym (I think it was called Iron Gym). It was also a short walk to a lot of restaurants etc. I did not like that there was no air conditioning. Also, there was very little storage in the room. When we arrived for breakfast, there were no clean tables. We informed the waitress that we were there for breakfast (hoping she would clean one off for us right away), but that did not happen. She also was not very friendly at first.
A new hotel with pleasant staff and well situated for transport links and the local town
Very nice welcome and extremely helpful staff throughout stay. Hotel clean and very pleasant There are no negative comments about the hotel
warm friendly staff, good breakfast
Proximity to wonderful Seeburg park (Bodensee) and to Konstanz, clean room, nice staff, offered us a different room when we complained about limited lake view. Very clean hotel. Interesting design. Walking distance to Konstanz. Basic things were missing, maybe because it's a new hotel: no safe, no minibar, no "do not disturb" sign, no air-conditioning. Also "Lake Side" rooms have very limited view to the Bodensee, because of restaurant and trees blocking it. Plastic floor instead of carpet. No coffee ketlle in the room. Rate does not include breakfast, which is very pricey for what is offered.
Location is second/alternative to Konstanz. Close to ferry terminal. Brand new 'green' building. air-conditioning: even with the Cantonal regulation, lake water could be able to cool the ventilation system. There should be a better commuting transport system than by foot to Konstanz rail station/town center, esp for non-driver but with luggage.
Quiet and clean, close to lakeside path to Konstanz. Nice bar. Aroma of plastic in the room, as the hotel is a new build. Breakfast was quite basic for 15CHF.
Clean modern hotel near Lake Constance and a short walk away from the German border & old town Konstanz. Breakfast not included and was an extra 15 francs, which is not really worth it when you consider the standard swiss breakfast.
Easy to find. Staff was fantastic. Big parking garage. Close to Constance, Germany.
Friendly welcome, excellent professional and genuine staff, very clean hotel, wonderful decor and all facilities very good. Superb location.
Both restaurants were good. We had a junior suite which was delightful. Staff were outstandingly helpful.
Very charming location.
The staff was great - Room was very clean had plenty of room and had avery adequate bathroom - staff was great and ease of walking to the action spots was great - the hotel has a history of excellence - Can't beat the value for the price- We had a drink in the lower dining room and noticed an abundance of flies - the hotel definitely needs to address this issue
Very good hotel, easy reachable from the station (about 7 min walk). Hotel is kept with great accuracy and I'd say love. It's very cosy, in all details. Restaurant quite expensive but very good, the food is excellent, you'll never regret.
This is a very cute romantic Switzerland Hotel. It was everything we were looking for and the location is perfect. Right in the middle of all the activity. Easy to find
Tje food was fabulous.I have stayed here before and that is why I returned.
We wanted to enjoy the region, staying in a comfortable, family run hotel Would not like to stay in a room facing the square during high season, due to noise
Very romantic bulding. That I had to live the hotel.
Excellent restaurant, nice accommodations very close to shopping area, staff very helpful Stating that you were only 10 min from railroad station was not accurate for anyone with luggage--I wish you had told us how to call you to meet us at the railroad station--lady at kiosk didn't speak English
Appenzell is a typical Swiss town. Ideal for a romantic quiet stay. Lots of Swiss shopping.
Nice clean room, quiet surroundings and helpful staff. Breakfast buffet included with the cost of the room was excellent. The fact that the elevator only goes to the third floor was not evident on the website.
Friendly and helpful reception staff, spotless modern room. I was leaving too early to have breakfast officially but they did offer, all the same.
Practical and comfortable. Very central
The location of the hotel was perfect for visiting the city, plus near the train station for getting out and about
Centrally located Not being able to get coffee or refreshments after 2000
that the staff already knew that I had stayed in their hotel before. the good help of employees.
nice personal greeting at arrival, small hotel but very familiar setting, good location, nice breakfast buffet, very clean rooms, helpfull staff, excellent price-quality relation
1. Very hospital hotel staff, even received a small welcome note with my name and a small chocolate; 2. Interior, very new, well organized, warm, which is a good credit in winter time... 3. a nice book, out of head and into the heard next to the bed, very nice, I bought one... a very inspiring book
The hotel was clean and tidy. The room was clean and comfortable. The staff were friendly and put up with my very basic German skills and were very proficient at English which helped a lot!
Apartment sized rooms