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Stay was dissapointing, expectation was high with a rate of £94.50 ! Rooms are very sad and tired, bathroom was poor, shower thermostat was broken. Hotel needs several thousand £ spent to bring it up to a comfortable standard. Evening meal was excellent and staff were good.
The staff members were all very friendly, the food was very good with an interesting menu, and the quaintness of the town and the hotel made for a very fun stay!
Rooms were clean and staff were friendly and helpful Breakfast was good with plenty to eat. I would definately stay again.
Very friendly, relaxed hotel, food reasonable. Breakfast service excellent. TV was set as Radio, could not change to TV.
Friendly, clean, good food and service and value for money. They also serve Bass in the bar. No
the restaurant we went to nearby.the reason for our visit.the hotel was only average.geat location. needs modernising.old beds/carpets.needs some money spent on it.
The location and character of the building was what i was after.
suite which we booked at The Feathers - very comfortable, plenty of room, and good facilities. Good full English breakfast.
The friendliness of the staff and the cleanliness The meal we had in the dining room on our first night at the Feathers was extremely disappointing. The meat was very tough and overcooked and although we both ordered lamb I had to ask for a different knife as I was unable to cut through the meat with the cutlery provided.
The location Parking
Central location.Comfortable room.
The Feathers is ideally placed in the centre of Ludlow which was really helpful as my husband has limited mobility.The staff were superb, friedly respectful and nothing too much trouble. Food was to die for -wonderful and our room was luxurious and spotlessly clean. will certainly visit again. Well Done !! Enjoyed everything!!
I had seen the hotel from the outside on a previous visit to Ludlow and decided I would like to stay there, Therefore it was the beautiful architecture and sense of history which I liked best. Our room was spacious, clean and tastefully decorated with plenty tea, coffee etc. The breakfast was excellent and staff very friendly and efficient. We had no problem getting a space in the car park. All in all a very pleasant experience. I was very satisfied with everything. However, we would have liked to have dinner in the restaurant but thought it was rather expensive.
Fantastic sized room in keeping with the lovely period property. Bed extremely comfortable and huge bathroom.
The hotel was way past "shabby chic". The room was very dirty but I did complain and was told this was unusual and have been offered a free stay so I shall see. However the hotel could do with a lick of paint!
Excellent food, good wine, friendly,knowledgable staff, comfortable bed We did not think that the lounge area was that inviting -
Large comfortable bed. Walk in shower
I enjoyed every aspect of the hotel from the car park to the very helpful staff. Rachel in the evening and at breakfast was great along with the wine waiter. n/a
Excellent food and staff who seemed to genuinely care about the service they offered.Although the hotel had opened only 10 days prior to our visit, it did not affect our enjoyment.
The ambience abd views A lite bite / bar menu at a more competitive price
Courteous staff and excellent quality accommodation.
Personal touches, such as the home made biscuits & fresh milk for room made Tea and Coffee and friendly staff always willing to help.
Everything - service was excellent, staff were friendly and helpful. Rooms and fodd were high quality
Beautiful house, beautifully renovated with every attention to detail. Food is amazing and staff are lovely.
the food and attentive starff and the relaxing feel the hotel gave. nothing
Beautiful hotel in beautiful setting. The rooms were very nicely decorated and homely. Staff were very friendly and helpful/
Nice quiet location with view of the castle. Excellent food. Staff parked in the 'residents only' car park forcing us to park on the street. Not a 'customer friendly' practice.
The close proximity to the Castle and Town. The room we used..Castle.. was small and is need of updating as is the rest of the Hotel....in particular all the floors and doors creak....the outside Garden room we were offered was cold...we were subsequently offered an "upgrade" to the Castle room!
The food was pretentious and inadequate. It certainly did not add up to a satisfactory Dinner. On the second evening I went out to eat.
Staff were always polite and helpful. Facilities and food were excellent. There was an easy, relaxed atmosphere which allowed us to unwind in comfortable, warm surroundings.
We had a very nice quiet room; the complimentary sherry; and the cxonvenience to the town centre Breakfast on our first morning (20 July) seemed a bit chaotic, with people having to ask for things and not getting what they required
staff surly and rude.Accused by manager of smoking in room. Nothing said until we got home and a £60 charge taken without authorisatain from from our credit card. When challanged added extra room rate of £195 as he alledge couldn't re book room.I have taken action with bank under data protection act how they could debit my card without authorisation.
The quality of food was superb, particularly at dinner
Friendliness & helpfulness of staff. Exvellent food, breakfast and dinner. Very nice situation. Not really. Some draught beer or lager would have been nice. Also a floodlight shone into our room all night. It was switched off at our request for the following night.
charming friendly staff. tasteful and comfortable furnishing.
polite staff, good breakfasts
The good response of staff That the secondary glazing was wrongly installed
We were delighted with our room as the view was amazing..... also the views from the dining room are outstanding ... our evening meal was delicious, compliments to the cheff - art on a plate! We found the heat in the hallways almost unbearable - Maybe turn the temperature down a tad, or install radiator valves...
The excellent attitude of all the staff
Friendly staff, lovely views, comfy bed, excellent breakfast: also the fresh fruit and bottled water in the room.
The views from the breakfast/dining room were very good and the breakfast itself was OK. The staff were friendly and helpful. The bathroom was a great disappointment. Whilst large and spotlessly clean, there was only a small bath and a hand-held shower. No chance of a soak or a long hot shower. Not at all what I wanted after a long days walking.
Positionwas excellent Staff were motivated and helpful, Our room was a little small and the bed creaked, but we were a last minuit booking. Good bath. Larger room. A bit buget
The Staff were extremely friendly and accommodating The price of beer was extreme.
Some of the staff were very helpfull my room was too hot. it was dreary and the furniture was odd & unmatched. The carpet had seen better days. The beds were lumpy and the shower was the smallest space possible, which was not necessary as the bathroom was large.