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The staff were friendly and helpful and the restaurant was surprisingly good for such a small town. The beds were not very good - too soft. No view at all from the room. Surprisingly noisy for a country location.
Good position not too far from Frankfurt, quiet and relaxing athomosphere, very comfortable room and bathroom, high-level dinner and breakfast, kind and caring personnel
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Rooms were ok Air conditioning didnt worked at all.
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Air con not working and very poor breakfast.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
This was our second stay and it was as good as the first. We very much appreciated the efforts the restaurant made in supplying a special diet meal at very short notice and it was very good too.
It is a nice hotel in a good outdoor location. Pet owners might think it ideal. We were not made to feel that pets were welcome, just "allowed" . Despite the fact that we made email enquiries we had no response from the hotel. Other hotels have a much friendlier attitude towards pet owners.
The hotel was clean. Unfortunately there were too many dogs in the hotel. I was able to have a comfortable sleep, but it would have been better not to hear to dogs barking.
free swimmingpööl quiet surrounding
We stayed in this hotel on our return trip from the Alps. This time we stayed two days and visited nearby Aschaffenburg, which was well worth doing. In addition to the previous comments I have made about the hotel, I must stress that the hotel is in a great location in the countryside with lovely views.
We have stayed at this hotel previously as a good stop off point when travelling down to the Alps. It is in a lovely location, well worth a visit in its own right. The restaurant is very good, especially the steak. The staff are excellent, friendly and very helpful.
The great location and views. I was allowed to use their laundry for a small fee which I was very grateful for. We were in a little back room, our friends paid only an extra 4 Euros and got a room literally twice the size of ours! Don't be too tempted by the early bird rate.
Very helpful staff who spoke good English and understood my bad German. The hotel was very clean and set in beautiful countryside.
Friendliness of Staff No
I liked the peace and quiet surrounding and the food at their restaurant. Friendly stuff as well.
Facilities were adequate. Front desk staff were pleasant and efficient. I feel that it would not gain 4 stars in Ireland. The general feeling was quite basic.
Reception was manned 24 hours each day. Staff very helpful especially when my language was not theirs
the room was very spacious and comfortable, the decor was delightful.the resturant was super, the staff were helpful and attentive.I wish we had stayed longer!
Good breakfast. No good Room facilities and not cleanliness.
Very accommodating and helpful staff. Excellent restaurant. Great breakfast. Within walking distance of all activities.
Internet is free of charge I reserved in the same time (3 month before) with a friend two Double Room de luxe – for 2 persons Special conditions with 4 stars. My friend receives in the hotel what he reserved. I received an apartment at 200 meters from the hotel with 3 stars. At check out the price was the same.
Friendly staff, good service. Nice restaurant. Single beds are too small.
The food was excellant, excellant. The staff was very helpful and the rooms were very good. no
The hotel is very conveniently located near to a motorway junction and therefore makes a good overnight stop There was considerable traffic noise from the adjacent motorway; it was necessary to keep the bedroom window open because there is no air conditioning in the room.
It was evident that this hotel was run by the family, the whole ambience was one of care and excellence combined with absolute value for money. No
great hotel with nice rooms and very friendly staff. Perfect location, close to the highway and plenty of 'history" everywhere around. Good food too! hotel needs to update internet accessibility
Excellent location for anyone driving from UK to Czech Republic or further. The hotel family room comfortably accommodated our family of five. I would definitely choose this hotel on our future travel. More choices of menu translated into English please.
We used this hotel as a stop over on the way to Italy from the uk. It was very convinently located just off the a3. The hotel was clean although the bathroom needed updating. Very few of the staff spoke english. The restaurant food was very nice, although when we asked for a menu in english we received a scrap of a4 paper instead of the german menu translated into english, so the choice was very limited ( In the end we simply pointed to a dish another customer was eating and asked for two of them). However I could not recommend this hotel for two reasons. It was about 35degrees and there was no air conditioning so the room was sweltering, and the they played very loud music until at least 11.30pm, which prevented us getting to sleep.
There is a large outdoor area for dining or for talking a walk. The rooms are well equiped and clean. Breakfast was fine and we could have it outside (although we had to ask first). Good for a one night stop-over, very near the A3. A part of the hotel has been renovated. We had two rooms, one in the renovated part and one in the old part. The rooms in the newer part are much, much nicer. The older part is fine, but very old-fasioned with brown toilet and a small shower for example. I'd have prefered the large "rain" shower and the larger bed, that have been installed in the the new part. One more thing: there was sand in the salad. We were given a new salad and again there was sand in it!
Large rooms Poor service at night (e.g., did not know how to cancel a wakeup call). No double bed as requested (2 single beds)
I had a pleasant stay at the hotel and was entirely satisfied with the experience. Staff were friendly and helpful. Also, the hotel is very conveniently located for Aschaffenburg town centre, which was an additional plus.
Nice ,clean quiet hotel,easy walk to centre.
More bathroom goods, please.
Pleasant staff, good room A bit expensive
Location and personal service of the manager Minibar out of use.
Not near train station, no bus service and when taxi was telephoned we were informed it would take two hours before the taxi could pick us up.the hotel was too far and not within walking distance. fortunately, we stopped along the way for a late lunch and the restaurant owner arranged for his friend to drive us to the hotel. Babenhausen does not offer a great deal for visitors to do.
Staff very friendly and helpful, nice & quiet hotel. Room was very spaceous and personalized (beach theme). Free Wi-fi & parking facilities. Shower was a bit small. During my stay we had several days of high temperatures (34 to 37°C) and as my room was on the top floor under the roof with big Velux roof-windows without any blinds - with a small sitting area above the room - it was steaming hot when I arrived in the room. Blinds to block the sunlight and heat or an air-conditioning would be very welcoming under those circumstances.
confort,design of the rooms,breakfast
Hotel appartment - free internet, free parking on site, laundry room available - great value for money for longer stay Hotel appartment - upgrade some of the appartment room furniture and house facilities (laundry area), cleaning service in general to improve
the helpfulness and pleasantness of the staff; excellant breakfast; lovely, well equiped room no
1 sauna * room, capacity 2 to 3 persons. big room with good balcony, impressive tv, dvd player, etc..
the hotel is situated in a wounderfoul area. The hotel is cleaned and the room are spacious. OK breackfast and restuarant. The price correspond to the hotel level. I suggest it.
Very friendly staff. Spacious rooms. Excellent sauna facilities.
The hotel was a fabulous facility, it was spacious and had a sense of culture and sophistication. The staff was friendly and provided excellent service. I look forward to staying there again for a longer period.
Nice little familie hotel, friendly staff. The suite could use a minibar.
Excellent restaurant, the waitress was very friendly and spoke good English. The hotel is situated close to the castle, nice quiet location. Our room (superior double) was quite small and the furnishings rather dated. The carpet was not so clean.
nice location, friendly staff, off beaten path hard to find
The friendliness of the owner and his wife and the general cosy atmosphere.
The hotel was chosen as an overnight stopover on the way to Bavaria. We found the quality and right price was perfect and would be a good location outside of Frankfurt as a retreat from the city. Isobel the lady ovner was the most attentive humerous and informative host I have ever met and an asset beyond belief. The Hotel was comfortable with a small shopping centre in the same pedestrian precinct and we will try to use this hotel as a stopover again. Absolutely none
Very pleasant experience overall A bit difficult to find. That is all.
The hotel was extremely clean. The location was excellent with several restaurants very close by. The buffet breakfast was good and the staff were very accomodating.
Nice place to stay before catching a morning flight in Frankfurt. Friendly, helpful staff. Tucked away in a residential neighborhood
This hotel is in rather a strange location being away from the centre of time and in the middle of a new housing complex. However once found this is a very comfortable hotel and I had an excellent night's sleep. Also breakfast was very well presented. The owner guided us to a good restaurant for the evening of our stay. The hotel is also near to a supermarket and several banks. There is free secure parking.
Excellent, helpful staff
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
We had a great apartman with little kitchen, the beds were separated which bothered us at first but the matraces were fantastic. Location right in the historic city center. It was VERY hard to find parking close to the hotel and in addition there was some festival and therefore it was forbidden to go close to the hotel with car at all. Also we werent informed that we had to pay extra for breakfast and at the end we had to pay additional 10 EUR per person per night for it.
Very smartly refurbished and modern rooms, large bathroom and great breakfast. High recommendations.
We stayed in the apartment and it was really lovely, comfortable, quiet, and right on one of the main squares. There were many little extras in the room, design-wise. The staff was accommodating and friendly. We didn't realize that none of the rooms are equipped with a separate bedroom. We were traveling with a baby and wanted to be able to put her in a separate bedroom earlier in the evening. Although the hotel doesn't have parking, there was a city lot a couple of blocks away that only cost 12 euros overnight.
Very clean, good breakfast choice, very new, very comfortable, convenient location for exploring, not too big so as to be impersonal, all together a lovely hotel No complaints at all
Clean and nice family run accomodation very close to highway number 3. No bath tub but good and clean shower
We chose this hotel because it is near to the motor way.It was practical, easy to find. Everything OK No
position of the hotel, the good shower, nice breakfast, the simple and good restaurant below the hotel internet signal too bad (at least in my room) - almost impossible to work
Room was clean, shower room adequate, breakfast good, cnovenience of adjacent supermarket Main concern was over fire safety - i coudl not see any fire detectors and the fire doors to the only escape stair were propped open and continued to be so even though i had pointed it out. Curtains did not adequately cover the window.
Close to the Motorway
perfect, helpful stuff, lot's of books in various languages wardrobes are near the bed instead of bedside tables; poor bath accessories
Very clean and big rooms in a quiet environment. Hotel is easily accessible from the highway and has a proper car park. Matress uncomfortable (old?), WiFi not available during my stay, heating not really sufficient.
Kindness of the staff.
Conveniently close to Autobahn and city centre and staff very polite and helpful. Called me in response to my booking comment about arriving late and gave us code to enter hotel; well organised. No.
It was good location for our purpose of the trip Found hotel management not very welcoming