Would you like to save as your currency permanently or for this visit only?
Close to sea, health treatment range good and easy to book, heated indoor pool. Indoor pool changing facilities could have been cleaner so used own hotel room
Friendliness of staff Does not meet adequate fire/health and safety standards. Door to emergency stairs was locked despite complaint. No fire instructions in rooms. All areas smoking areas
The room and the inside door swimming pool No
Nothing especially, as compared with the expecations I had when I was choosing a 4 stars hotel. Maybe the swimming pool... and the nice restaurant in the backyard Lack of professionalism and customer oriented attitude from the staff side. The light system was broken in my room on the day I enterd the hotel, and a nice guy from he staff fixed it in front of my eyes by making a short-circuit in the card-enabled light device. The parking lot is ridiculously underdimenssioned as compared with the hotel capacity, and even you are obliged to pay for car parking, you may face the situation to look at your blocked car (by cars of the other tourists), if you had the "chance" to be one of the first visitors in the series. The competency of the staff in solving this ridicoulous situation was null. The breakfast is poor in alternatives and the food is not always fresh. For a cup of coffee or milk you have to wait a too long time in a queue for taking advantage of the sole coffee maker machine having only three choices: a so called "coffee" (I had better ones in my life), a mixture of the same nice coffee with milk, and... milk. The same situation if I wanted to have a juice (which actually had a profound drugs flavour). Even the souroundings looked promissing, the overal impression was that nobody made a cleanning and refreshement efforts in the last 12 months. At one moment I had the impression that I booked my rooms in a noisy under construction building site. A pneumatic hammer noise accompanied my familly's program along the entire Easter day.
the staff breakfast.......too poor..it was not a open buffet like on site(2 slices of ham,2 of cheese and that,s all)
Quiet location, very friendly bar staff and receptionist especially Tony the barman.
hotel is big,nice and clean, staff at desk o.k.,they speak English,rooms are nice, kitchen has all you need;is good for family,is quiet and has a large parking - don't have to pay for it,good price for apartment breakfast better
Very poor English of the staff
The apartments are very big. The sheets weren't change in 5 days...
space service was not in accordance with 4 star
Very large and confortable rooms (actually apartments). A noisy wedding hosted on saturday night (fortunately it finnished around 1:00 AM). We have reserved 3 rooms, of the same type and same price (according to booking). When we paid, they charged us more for one of the rooms (50% more). They said that this was the information received from Booking. They didn't want to consider the printed confirmation from booking.com
Everything about the hotel was more than ok. Breakfast was good, but it was the same every morning. The cleaning personnel changed our bed sheets on a daily basis and they were very careful not to be deprived of anything. On the other hand, the staff at the Reception desk was just awful. The person that claimed to be the manager of the hotel (in fact only a mere Front Desk responsible) - a bad-mouth 45-50 years old brunette that had as sole interests getting her money and offending guests - claimed payment the minute we arrived. If told, that we had never been asked for money in advance before, she started to shout and addressed my boyfriend with the line :"How can you live with such a woman?". She didn't care that we were customers and they should treat us likewise, but cried out the entire time I tried to talk her out of paying at the end of our staying: "no, you listen, now I talk". People like her should simply be isolated or taught some manners.
I liked the rooms. They are spacious. Private parking is free. The hotel doesn't accept credit cards and cash euro payment. The staff of the reception invited me to find an ATM and to make all payment in cash only in BGN. Other facilities (eg. outdoor pool) were out of order. The breakfast is served in the rooms but not earlier then 8.30. This could be explicable because during my staying at this hotel, very few apartments were occupied.
The rooms and the facilities are great. The pool, although is in the same complex, must be paid.
The big room I did not like because I had to pay the parking of the hotel
The rooms are very comfortable and spacious with much utilities! The cable TV is bad functionally!