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This was a return trip for our whole family. We loved the cute and comfortable rooms, the easy & convenient access to the MOA and the swimming pool was nice size and not crowded. The pool temperature could be higher. When we visited last June the temperature was perfect. The signage could be better for the parking elevator.
Cleanliness, staff I was at the very end of the long hallway far away from the elevator
Bed was comfortable Waiting to check in and out had long lines and took to long. Not enough front desk help since the information desk on second floor was not being used, so customers with questions had more than half the help busy answering questions.
Very nice location/ Price acceptable for the convience nothing
The ambiance was wonderful. The chairs added an interesting touch to the hotel. We did not like that there was no hot tub.
Booked for a quick weekend getaway. Highly recommend upgrading to a business class lodging - we stayed in one of the 'Naturally Cool' rooms - gorgeous and comfortable. Valet service was impeccable and courteous. We had an issue with our shower leaking the first night and wandered down to the bar while it was being fixed. We sat with a bartender named Sam - and were just in love. We wound up staying the rest of our night rather than heading out - she even called and made sure we had enough towels in our room when we returned. We will come back just for her. We returned for our second night because we knew she would be working again. She was an absolute joy; sunny, charming, genuine - she and Steven made our dinner on Saturday night memorable and special. The food was wonderful - Sam brought out the popovers for us to try (HOLY WOW) and Steven was spot on with his recommendation on the pork chop. We also shared the dry rubbed wings (AMAZING) and mac - they brought us out a key lime cheesecake to wrap it up which was divine. Great experience overall but the staff outshine the already shiny accommodations. Had an issue with our shower leaking the first night. We sopped up the water all over the bathroom floor with our towels as much as possible - the 'engineering' staff left them behind after they repaired the leak, which was a little gross.
Modern decor The rudeness of some fellow guests.
Wonderful and Professional staff, great food at restaurant. Great location near Mall of America-its directly attached. Key cards were not activated when we received them and my friend had to go back to the front desk to have it fixed while I ran around trying to find an open public bathroom. I was signed up for club Carlton as I left but was not credited for my current stay.
Love the location and the bar restaurant I would've loved a hot tub at the facility to relax and soothe the aching after shopping :)
Convenience of never having to leave the mall. Cleanliness Pool seem to be "under construction" according to a sign. We didn't see any construction but the pool water and pool area was too cold. Not appropriate temperature to enjoy being at an indoor pool during the cold months.
I was very surprised with how nice the place was for the price! I got a good deal on hotels. Com for $120 or so. Was very clean and everything was pretty close to brand new. Loved it and will certainly be back next time I'm in town
I liked the breakfast that was available every morning. I enjoyed the whirlpool but I think it should be only for adults! And the pool itself I thought could've been cleaner. The water was soo cloudy, my husband wouldn't even go into the pool!
We took our children and grandchildren for a weekend in Minneapolis. The pool is what sold us, as most in the area are standard, rectangular ones. The babies loved all the festive fun! I wish the pool would have been heated. It was a little cold for our grandchildren under 1 year old.
Pool was a little chilly.
Very nice comfortable place to stay. I would recommend to others. Enjoyed the breakfast and free shuttle to and from the mall. Na
This hotel is Excellent value for money. The facility is getting a bit "shop worn". For example, the air conditioning unit is loud, even on the low fan setting. Carpets are getting worn and dated, especially in the hallways. Staff are good to excellent. The continential breakfast could use waffle irons, like the Days Inn in Minot. The location is fabulous for MOA and access to the LRT (Tram). See comments above.
Our room was quiet and clean. The breakfast was okay. I've stayed at this motel two other times, and this room was not the same quality as those I stayed in before (no microwave, refrigerator, etc.). My sense was that we got a lesser room because we paid less, but I don't know if that was true. I am wondering if the hotel has new owners, which could explain the change.
Nice amenities and great staff. Within walking distance to MOA. Great pool for younger kids, with poolside service. Insulation between rooms is almost non existent. Can hear neighbors conversations with relative ease. Mostly an issue in early mornings or evenings. Also, the breakfast lines are pretty chaotic. Seating is limited and the flow is awkward.
Broken coffee maker
Good value for the money.If you do not want to pay for more than a good, clean hotel, stay here. Small point, but had a coffee pot and fixings, but no coffee or tea bags in the room. Not good for morning coffee lovers especially as we were up before the breakfast room opened.
Location Free shuttle transportation Free breakfast - not too bad First time submitting a review....We made a reservation with an upgrade(paid more) and they gave us the wrong room. When asked to change us they told us that they were sold out. We didn't get a refund or anything at all. Once we made it into the wrong room the room wasn't clean, they even left dirty underwears in the bathroom, dirty dishes right outside our door and the carpet wasn't vacuumed. When called to get more towels, toilet paper and garbage bag (since they didn't cleaned the room) they took FOREVER. They finally came to clean up the room the next day. Oh BTW they never came to get the underwear, my husband threw them on the hallway. When we went to checked out and requested to talk to the general manager, he was on a "meeting". I will be calling everyday until we get our upgrade money back. We are NOT coming back there. We aren't too picky when it comes to hotels but this was just not right. Oh BTW when my husband went to get dinner he said that another couple was checking in and they didn't have a room, the hotel gave their room to someone else. CRAZY!
Proximity to the Mall of America
There was not a hot tub.
efficient friendly staff
Location and shuttle service to airport and Mall of America. The complimentary food selection was pretty gross: BB-sized "scrambled" eggs, stale, stinking meat, no raisin bran cereal (only tubs of Cheerios, one of Coco Puffs), fruit and yogurt in OPEN bins (um, there were FLIES landing in this food, guys!) No decent baked goods (stale, plain bagels, no cinnamon toast even!) Just really disappointing food. PLUS: the room was NOT clean or upgraded. Fusty furniture (check your own Duluth hotel to see how it should be done!), and bathroom mirror frame CAKED with dust,. Ew. The AC/heat unit had a busted control panel, never fixed, so folks could poke around on the wiring and chip board - probably not even safe! This particular Country Inn & Suites needs to be checked out by management. It's really looking dated and dumpy.
It's convenient proximity to MOA and LR. No hot water for shower. I spoke with the front desk and they had a boiler problem and are to be reducing our rate by 50% on my credit card.
Location good for shopping. Shuttle great. Staff courteous. No hot water for shower/bath. Front desk advised. Pay per view movie paused repeatedly. Charge removed. Food at breakfast slow to be replaced.
The shuttles were convenient for us to use. It was great for us to get to and from the Mall of America. The staff was extremely kind and helpful. I enjoyed the idea that both restaurants were easy to get to and we didn't have to go outside to get to them.
The staff was very helpful and fun, also it's directly across the street from the Mall of America so even though they still provide a shuttle walking was just as easy. The Continental Breakfast was also good, lots of options.
The layout The extra towels provided upon request The two TVs The drab grey palette The door between the bedroom and bathroom (husband bumped his head on it -- it's in an awkward place in the king accessible room The waffles were soggy at breakfast
Close to meetings and entertainment for family. My son was disappointed that the whirlpool was not working at the time but otherwise, everything was fine.
the outside noise of people in the parking lot at TGIF's they party right and I got very little sleep up to 2:00 am in the morning....will get a romm on the other side next time if any....
The staff were friendly and very helpful in answering my questions and meeting my needs. The hotel was clean, rooms were great. Keep kids out of the pool area and pool when the pool is reserved for adults.
Location, Location, Location! Good breakfast - nice room, well lit parking lot. Comfortable bed and quiet room.
the bus to moa driver was very informative and offered to come get us if it got late
The dining room food and service exceeded our expectations. I rarely eat in hotel dining rooms because of underwhelming experiences. This was a pleasant surprise. nothing
The bellman & shuttle staff were excellent. Some of the front desk staff weren't as welcoming as I would like, not including Cory who checked me in he was great.
Leaving Bed was horrible. Hotel should have spent less money on a fancy new lobby and upgrade room decor and instead invested in new beds and paint so the hotel doesn't feel like a bad 80s creep shack
Very close to the airport and Mall of America. Beds were comfortable and clean. Staff was friendly. Coffee shop in lobby brewed a nice mocha and had a good assortment of pastries While the room was clean, neat, and tastefully decorated, it showed some significant signs of wear, including a very damaged bathroom door.
Very accommodating with our arrival being in the early AM hours. The clerk extended our check out time due to the late hour which was greatly appreciated.
Very good. Great staff with friendly service, Great breakfast with a variety change each day. Rooms were well appointed, clean and comfortable Hallways a bit hacked up and need some renovation. Bathrooms a bit on the small side.
Very inviting,comfortable, location great. We were happy with the complimentary breakfast and friendliness of the staff.
Staff were very friendly, breakfast server (Not sure of name) was super wonderful, very nice and pleasant. For the price this Hotel needs updates, many of the tiles (bathroom, elevator) were cracked. Faucet in bathroom was coming away from counter top.
We had a terrible experience. Loud music from the adjoining restaurant kept us awake until past 1am. We had next to no sleep because we had to leave early the next morning for a long drive home.
We liked the convenience of the hotels amenities, the helpful staff and it's location to the Mall of America.
Great rooms. Breakfast is unimaginative
Liked the location, meals, and transportation. The room temp. was set much too cold. Why was it set as cold as the thermostat could be set? One day the room wasn't cleaned.
I was unable to apply my Marriott rewards since I checked in with a third party and not directly through the Marriott corp. I was unawRe of this policy prior.
friendly staff, closeness to Mall of America
Bed was comfortable, room was decent, staff was very nice Just little things like stickers on wall that were missed, bathroom mirror wasn't cleaned full of smudges
Very close to the airport. Far from downtown but with a tram station 5 minutes walking from the hall.
Need better curtains.....too much light gets in the room because the curtains are sheer.
I would like it if you had hot tubs in the rooms. With all the kids I was not able to relax in the pool area.
The hotel was a nice hotel. However, Booking.com had me booked for a double queen on line and it had come through as a single queen. Even a phone call to Booking.com did not get it resolved. But the hotel made it right for me.
Close to mall. Couldn't walk to mall due to construction. At the end of the Minn/St Paul Intl airport runway.
Comfortable bed. Room smelled a little odd. Microwave in room would have been nice.