Would you like to save as your currency permanently or for this visit only?
Desk service, business center breakfast room was dirty and worn. Bathroom had repair issues, seat had been cleaned with a filthy rag or something, bathrrom floor full of dirt imprints, rook carpeting was wet and dirty. Room smelled of sewage every day(mild). HVAC did not have thermostatic controls, light switches on lamps were broken next to beds, now electric outlets at night stand. this list can go on and on
Friendly, helpful staff. Rooms were quiet and comfortable. Regular transport service to the airport and mall (from which I could connect to the Metro train) was great. The bed was too soft - made my back ache.
Good location I was so tired I cannot sleep they were making too much noise
Nice place, close to the airport. I did not get a receipt, nor could the hotel give me one. I am still trying to get one from Expedia, but so far no luck. Please help.
The price was right, I had no real complaints. Bed was clean and comfortable, location was good. My boyfriend said the pool was too cold.
Bathroom lighting inadequate, no ventilation available either. The absence of ventilation was a nuisance!
Close to mall of America. Front desk staff real nice. Dirty room. First night we found a kids sock, empty paper cup and washroom had long women's hair all over the floor, we dealt with that. But, the next night we found a baby shoe and a used condom by the leg of the bed. Gross!!
The staff was great! I did feel that the bathroom could have been cleaner. I found several dark hairs in the shower and near the toilet. Other than that, the room was great even while they were doing renovations.
I absolutely loved the overnight staff! They were kind and accomadating , they kept a light mood which was nice since i got in at 12. Very helpful. And the room was lovely and the bed was so comfortable i missed breakfast haha I don't have any complaints.
Location, the soft pillows and having Outback steakhouse connected to the hotel.
The hotel is close to airport and shopping and has concenient access to both Minneapolis and St. Paul. We have relatives in both cities so this made our visit convenient to both. The attached restaurant served good food and had friendly servers. If you are used to luxury hotels, this is not that. It's clean and beds are very comfortable. Free breakfast. But it is simple accommodations otherwise. I would label it a budget hotel stay.
Location Noises, mostly hearing hotel room doors slamming shut starting around 4:30AM then more frequently. People lagging and having loud conversations from about 9:00pm till around 1:00am
After the incident with the Tub, they had a new room ready and room keys brought up to us in a matter of minutes. I was astounded at how quickly they handled the issue on Valentine's Day. The Jacuzzi Tub has a flat top faucet which looks sleek and modern but evidently not the best design. Turned on the water to begin filling the Large 2 person whirlpool and went to the bathroom. I come out to find the top part of this sleekly designed faucet had come off thanks to the cheap adhesive holding it in place and watch was both going in the tub and in front of the tub soaking the surrounding carpet to a sponge like feeling.
It was quiet and clean! We never heard any hallway noise or distruptions from other guests! The staff was helpful, courteous and accommodating! The kayak price that I got was fantastic! We will be back! We really would have liked to have adjoining rooms.I would like a rewards program.
This facility is in excellent shape and very clean. All staff members were very pleasant and eager to make sure we had a great stay. I especially noticed how easy to achieve a comfortable temperature in the room and how quiet the HVAC system was. The temperature didn't seem to fluctuate at all. There wasn't anything to be disappointed in at this location.
It looked nice and up to date The bed was rock hard
lobby was very nice, shuttle guy took a while to do things but got stuff done. Breakfast was very tasty with a chef making omlets and whatever shape pancake you'd like (one kid got dinosaur shaped ones). breakfast cost quite a bit
Location and nice sizes rooms, Bar and restaurant
We liked having the shuttle to the Mall of America. The sofa bed was surprisingly comfortable. Although the room faced the interstate, it was quiet. The room was smaller than I'd expected, and it wasn't a great price.
The room was nice and clean. I appreciated having a mini-fridge in the room. The omelet at the breakfast buffet was very good. I appreciated that the heat/cooling unit in the room had a "constant air" option to provide white noise. The bartender claimed he didn't know how to make any of the cocktails offered. I found that a bit odd, but he was friendly and we were happy with his service.
We stayed one night for my husband's birthday. I was asked at check in what brought us, and when we came back after dinner, there was a piece of cake and a nice handwritten card. Made our day. It was clean and the pool area is very nice. The salt water pool and whirlpool are wonderful. I love that the whirlpool is circulated with water instead of air, as it is SO much quieter that way and we could visit easily while sitting in the water. At 4am, the room on one side of us had their alarm go off and it took several minutes for them to shut it off. Then, about 5 minutes later, the room on the other side started watching tv so loudly, we finally had to call the desk and ask them to have the patrons turn it down. It was 4am, after all. All of that to say, while the hotel was not responsible for the tv or the alarm - the walls are thin. (the reason for the 4 instead of the 5) We turned on the air conditioner fan as white noise and wished we'd slept all night that way. So - bring ear plugs if night noises bother you...or turn on the fan.
The staff was very friendly and accommodations were nice. That I hit a button on the tv and accidentally ordered an $18 movie! That is outrageous and I couldn't go back and delete.
My daughter and I felt very safe and welcome. Room was comfortable. Easy to find property. Close to shopping and eating!
Our room was very spacious and comfortable and best of all, quiet. The staff was very friendly at check in and in the restaurant. Breakfast was excellent.
Leaving Bed was horrible. Hotel should have spent less money on a fancy new lobby and upgrade room decor and instead invested in new beds and paint so the hotel doesn't feel like a bad 80s creep shack
Very close to the airport and Mall of America. Beds were comfortable and clean. Staff was friendly. Coffee shop in lobby brewed a nice mocha and had a good assortment of pastries While the room was clean, neat, and tastefully decorated, it showed some significant signs of wear, including a very damaged bathroom door.
The bellman & shuttle staff were excellent. Some of the front desk staff weren't as welcoming as I would like, not including Cory who checked me in he was great.
The dining room food and service exceeded our expectations. I rarely eat in hotel dining rooms because of underwhelming experiences. This was a pleasant surprise. nothing
Very accommodating with our arrival being in the early AM hours. The clerk extended our check out time due to the late hour which was greatly appreciated.
Unaware construction was underway. There was no front entrance all secured doors were unlocked. Shuttle only every hour.
ideal location to Airport with free shuttle. Staff attentive, rooms fine. No meal facility or bar.
nothing No Shuttle service Morning staff was less than useless. Even though the building was being remodeled the whole stay was a nightmare.
Very comfortable bed, complimentary breakfast was very good. Close to airport and Mall of America, convenient shuttle service. The room looked pretty clean. Staff was not very friendly, hotel is dated. Old sofa- bed, rugs, stained chair. Curtain had holes and stains, chipped paint in bathroom ceiling, tub was clogged. No in-room safe.
Location was great to mall Staff were not very friendly.
Everything was great minus one thing The shuttle was 15 minutes late and made us miss a reservation
The room was a tad small but it was nicely updated. Staff were friendly 14 dollars for their breakfast was a lot for what you got. Has a pool but no hot tub
The room was v ery large with fridge and microwave. The hotel did not have my reservation. The put me in a smoking room that smelled very bad. The free continental breakfast was bad coffee and packaged muffins. The Front desk was not helpful at all.
Beds were comfortable and room was clean. Funiture in room needed to be upgraded.
i like our stay bec. it is near to mall of america and some malls. I did not like that i saw a pest control vehicle and i believe the guy is fumigating the rooms beside our suite.
What did I like? It was close to the airport. The staff was friendly. What did I not like? Well, the first thing I noticed was the black mold growing in spots on the edge of the tub. The smell of decay in the hotel room. The outdated AC unit. Tears in the carpet. The water pressure in the sink was stronger than the shower pressure. The clientele itself is scary, I was offered cocaine in the hallway and could hear babies screaming through the walls mixed with angry yelling. Doors slamming throughout the night. I did not sleep in the sheets, and I did not trust the pillows either.
We ended up with rooms that had shower/baths and was advertised to only have showers in the rooms. Also in booking two rooms and staying three nights, we were given one room that had a stove and sink in it also. That was great! We only heard one plane the first night we were there. No problem sleeping. When we used the towels in our room at night for the pool, They were not dry by morning. There weren't extra towels for the pool. The rooms were a little run down (lots of patch jobs) but my husband is a carpenter and we notice these things. Very clean.
I wish to especially commend the man who was the attendant the night I arrived, Friday, July 16th. I arrived late (plane was late) and I had arisen early that morning, and gave a full day's presentation. I took an evening flight from Chicago and I had to be out be 5:30 am for another full day's presentation. He could not have been more caring! I had called from Chicago for directions from the airport to the hotel. He was gracious and welcoming. He made you want to stay at your hotel. When I asked about the time for the continental breakfast, and he said 6:30 - 9:30, I mentioned that I had to leave by 5:30 am. He assured me he would have fresh coffee, which he did. Is there anything else I can do for you?
Very nice location, worth the price you paid. service is good.
Room was clean and large, everything worked It's close to a main highway so we could hear some traffic noise; walls are thin so we could hear some other guests
The price. The room doors were dirty. They have dirt and spots of grease. The carpet needs to be steam clean. In my opinon the inside of the hotel needs to be update. The TV, bed and pillows were great!
It was very affordable compared to anything else in the Mall of America vicinity. The image of the pool on the website is misleading
Air conditioning. Location. In disrepair, not maintained at all. Have to put a double-sided door hanger to have bed made, towels, room cleaned /donotdisturb.Noisy refrigerator had to disconnect to sleep.No cloth hangers.Noisy water pipes woke us up whenever other rooms showered.
The staff was friendly and the shuttle drivers were very good about getting to and from airport in a timely meaning. The hotel was not clean stains on bed and floor found toe nail clipping behind night stand . And bathroom was falling apart stain on ceiling and rotting fauset.
Kevin, that the front desk, was just fabulous. He can multi-task, is efficient and courteous. He gave me an extra blanket while fielding a phone call and just was a great staff member. The room was dark and worn (rust around the drains, some wear and tear on the walls, etc.). The breakfast could be greatly improved for the likes of me by adding black tea, skim milk and more fruit choices. The neighborhood was not conducive to going out to ear but is fairly close to restaurants farther west.
Comfortable, spacious room. Wireless Internet dropped off occasionally.
Our room was very clean and quiet, so quiet that I was surprised at how many people were there. The beds were comfortable. I liked having the breakfast available. We had scrambled eggs bacon, waffles, biscuits and gravy, and other foods that are available on continental breakfasts. For us the location was perfect. It was easy to get to, and we felt safe in this area. We noticed several people walking in the area for exercise. We did not use the pool or hot tub, but did see the area and it was very nice and clean. I give it 4 stars, as it is a little older, but an excellent, reasonably priced choice for us. We will be staying there again.
I was always comfortable and it allowed me a great deal of flexibility in using my rental car which I hadn't expected Nothing was a problem at all. If I need a motel in the Twin Cities, I'll try that location first.
Everything was great! Kevin was a great person to have at your front counter! I did t like not having a reason to complain! Just kidding! Everything was superb!
It was a great stay..
close to airport limited space and extras
Nice big room, friendly people. Shower was great' There was an orange film in the sink. Like a powder. The breakfast area was very tight and hard to get around tables and chairs Without spilling things.
At checkin they gave us the wrong room....in our room the TV and the phone didn't work
Close to airport Mold on window Found 2 long hairs in bed, 1 on top sheet, 1 on fitted sheet. Bed was hard as nails. Candle wax on floor at foot of the bed. Curtains were dirty.
Nothing. Cops were there, prostitution and drug busts. Awful place to stay Everything
Close to the airport, plenty of space A lot of cigarette smoke, really unpleasant
Once you make it to your room it's a decent stay, comfortable enough environment. It was very minimal with it's commodities and it was in a very sketchy part of town. We got hit on, on our way to our hotel room, we didn't feel safe. We will not be staying at this hotel again.
The price was the only decent this game about this place. There was hair folded in 2 of the towels, walls are paper thin, water pressure in shower was terrible, disgusting ice machine, staff was rude and didn't want to fix anything, and much more.