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The Receptionists were very helpfull when I required help to find a tyre firm after having a puncture
We were taking a very early flight from Robin Hood airport. Staying at the Ramada took all the stress out of "getting to the airport on time" We just stroled across to the check in desk, then got on the plane. No issues
New hotel, nice and clean and very friendly staff None
Clean, warm & comfortable. The main entrance is at the rear. This is not apparent even when entering the car park. It is natural to try and reach the front of the hotel where one would expect to find the reception. But you can't drive there!!! After walking along a narrow path with luggage and a disabled wife we reached the revolving door at the front. This revolves too quickly and bites at your heels - my wife wouldn't even enter it and it had to be 'disabled' for her to get through. We then found the reception at the rear and the adjacent automatic sliding doors. A simple sign in the car park directing you to the entrance at the rear would have saved a lot of hassle.
The hotel was near the airport and looked good from the outside. Multiple issues including price cheaper on hotels own website.
Internet - ired access strange (Ethernet cable in my room would not connect to my pc). Wireless access in lobby very slow - until I mentioned it to staff then it speeded up. Odd!
Very clean well run hotel, staff very helpfull. Rooms excellent well fitted out. I considered the bar prices to be slightly on the high side.
Very airy - the restaurant area is well lit - The lounge/bar/restaurant area has been very tastefully used with the space available. Not a bad point just our personal opinion - The night we stayed it was freezing - There was no extra bedding and the wooden floors were too bare - In the summer it may be adequate but not in winter
Staff were extremeley good and very helpful
spacious, luxurious suite with a huge comfortable four poster bed fit for a queen everything was lovely
Comfortable and spacious room, traditional yet modern en-suite and Excellent breakfast
Noise from two wedding parties
The comfort of the room and the hotel in general; excellent cuisine and good service.
The restaurant was excellent
Lovely suite with luxurious bathroom. Excellent coffee at breakfast. It ended to soon
Three small comments. 1, I thought the Lady in the breakfast area was speaking to a Dog when she directed us to are table. 2, The picture on the internet was nothing like the room which i stayed in! still very nice but not really £135 worth. 3, Under the left bedside table was somebodys dirty sock which i put in the bin
Wedding party was very noisy in the corridors till the early hours making it difficult for other guests to sleep.Maybe you do not value normal guests.A very expensive reataurant menu yet my Guest was left with very little choice of a vegitarian meal.I think there was only one very unimaginate main couse item and she had to choose from the starter menu.
Great location - from Airport and amenities. great atmosphere - an oasis away from the crowds. Not applicable
The room I was given was large and comfortable and was better than I expected. Everything was fine
A well kept hotel, very clean and in agood position for visiting that area.
The hotel staff were freindly and helpful. Environment was clean and well kept. My room was very cold and did not warm up. I had to eventually ask to be transferred to another room.
Great value, nice new hotel,in walking distance to a nice pub, good food at a great price,
Thew room was great. Needed more pillows and the bed sheets were ripped.
Modern, spacious rooms, with good facilities. Restaurant menu is very bland, and I feel this let down the Hotel. Not a menu I could choose from - so eating in the Hotel was not possible - at least for me.
took 90 minutes to check in because they could not find me on their system, then they would not check me in and process the visa given because they thought I was doing fraud, even though I had the printed receipt with me, I was booked through my job which I do each week, I arrived early evening when my boss was at an dinner party and they dragged her out from her party as I did not have the company visa with me and she had to drive to her office to open up an e-mail from them to fill forms in then take the company visa out the safe to fax that too them, she missed the starter and the main course, then they put me in a disabled room, it was the most horrific service everything!
The room was clean, comfortable and the TV had a range of channels. The hotel postcode was was not accurate for sat nav use as it sent me off the main road into an industrial estate rather than carrying on the road and over some more roundabouts. A lot of building work around the hotel so it looks like an unfinished, barren area. no bath.
excellent room bar and lounge area very comfy breakfast could have been better
The good sized very clean room, comfortable bed. Able to get an early breakfast. No
Large clean room. Friendly & helpful staff. Easy to find & quick access to the centre of town (5 minutes drive)
Lovely Room, everything in room so clean & comfortable. We had to wait at least 5 minutes at reception to check in.
New, clean and everything worked proerly Breakfast: a cooked breakfast for those travelling around all day and don't have time for lunch would be good - even if it could be arranged with the pub next door
The internet did not work
Room was ready early and we were allowed in prior to attending a race meeting at Doncaster, which is a nice touch. It is impossible to get a taxi from the hotel to racemeetings on a race day. The hotels location means a long journey for a cab in slow traffic and the 6 taxi firms we contacted all stated this. Bear in mind if off to the races!
Great place to stop over on your Journey. Have allways used travelodge but not any more!
The staff were very helpful, the breakfast was very good, and the bed was excellent. We would have brought it home, but thought you would miss it.
Staff were very pleasant 1) Exterior of the Hotel is poor (Reception area is very modern and well presented) 2) Rooms are very dated and tired.
Fantastic staff, very helpful, always smiling and happy. The hotel is great the rooms are furnished to a very good standard. Bed were very comfortable. Best hotel that I have stayed in for years, don't change a thing. The weather in Doncaster was very cold outside, so glad I was staying in an excellent hotel.
Lovely interior to the hotel, nice restaurant/staff. In a very good location to the Racecourse and a pub across the road. The shower in our room was at boiling temp and could not be turned down which was very infuriating and dangerous. The staff on Reception had atitude problems and did not make us feel welcome. When I paid our bill and attempted to speak to the lady about the shower she turned away and went about other business with her collegue never glancing back.
Clean, good parking, nice size room, comfortable bed. Shower unit loose on wall, constant drip, unable to regulate temperature - too hot. Heating too hot, I tried radiator valve to no effect (later advised that reception could have sorted this out). Lift not working, no help with bags up stairs. Insufficient info in rooms ref heating, tv channels, immediate local area (Doncaster). Poor external signage - we were told this was because hotel is a listed building, we asked for more information out of interest but it wasn't forthcoming.
No expense spared with this hotel
I chose this hotel because I was attending an evening function at the hotel so location was foremost priority. Main hotel is excellent for functions and of a high standard - I would have ticked 'luxury' to classify the hotel had it not been for the bedroom. Staff were friendly enough. We were located in an annex bedroom (ground floor off reception). Bedroom was freezing cold - admittedly it was the end of October but didn't expect to have to sleep in coats! Even the carpet was so cold it felt damp. Other issues: Damp towel left on bathroom floor - later realised this is because the shower intermittently dribbled and splashed on floor; room dusty (especially noticable on black lamps); dead spider and bits of paper on window sill so obviously not been cleaned; four holes in one of the bed sheets; mug in bedroom was cracked and chipped. I contacted the hotel manager by email when I got home to advise of these problems so that they can be rectified but a week later the email has not even been acknowledged.
Very clean & very pleasing Recently refurbished executive room - overall very nice. Bathroom looked plush, however lacked finish - the wooden unit basin mounted was on stood directly on tiled floor with signs of water damage(swollen)also unit maked up due to where the soap has been left, shower head pipe work visible between headunit & wall. Could have done with:- a soap dish, shelf near basin. The only shelf where tooth brush, drink glasses etc could be left was behind the wc not the most hygienic of places.
hotel room was fantastic and the food was amazing
Convenient location just 10 minutes walk from town centre No cold water - both sink taps ran hot. One tap was coming off the fitting. Bathroom door did not close. Room was very small and claustrophobic. Tatty furnishings. In need of a major refurbishment.
Excellent front of staff - attended a wedding/reception and though that it was very well planned We stopped in room 703 which was one of the refurbished rooms. The room was very comfy and well decorated but I have 2 points regarding the bathroom. No 1 - the stainless steel rubbish bin was rusty and needed to be thrown away. No 2 Whilst the shower is excellent, the water left on the tiled floor is extremely dangerous and had my elderly parents been in the room I would have been very worried about their safety. I think you need to provide floor towels as well as bath/hand towels to mop up the water that comes out of the shower area. Also, the breakfast was really nice but would benefit from the plates being warmed. I would welcome comments from the hotel regarding these points.
Good value for money we just used it as a base for visiting relatives. I've stayed there a few times over the last 10 years and the rooms are looking a bit tired - could do with a lick of paint and new carpets.
Pleasent guy on reception. Tired hotel - grubby. Noisy room despite having requested a quiet one. Don't like seeing hairs left in the bathroom /shower - should be cleaned better and shows they don't care. Holiday Inn Express much better.
It was a stay of one night. Thefact that there was no view from the window did not matter on this occasion. There was no soap in the showere container.
Staff friendly, helpful and efficient. Although room was adequate for our needs ie. Comfy bed, spare bed for our son, tv, internet access, etc. we had to request bedding for the spare bed and extra pillows, towels, etc. - but staff was apologetic and supplied promptly. So not really that bad.
Good helpful staff; reasonable simple evening food and ample breakfast.Clean. Initally put in smoking room but the nonssmoking room request was not received by the hotel from the booking site.
Staff were very helpful and friendly, facilities were excellent. No complaints. Good value for money with continental breakfast included. No bad points very pleasant stay.
Location, price + friendly helpful staff. Noisy people walking in the corridor past our door intermittently all through the night.
Friendly attitude of the staff, cleanliness and excellent value of money no
Rooms were not too hot and we enjoyed the breakfast Fire alarm going off at 2.30am because someone was smoking in their room. Water pressure very poor in the shower and even worse in the sink where it was barely a dribble.
The Staff were very attentive in all matters, My husband was ill during our stay and all the staf were very concerned and did their utmost to help.the food was excellent. This is our 5th year of visiting this hotel (twice yearly) for the Jehovahs Witness Conmvention at The East of the Pennines Assembly Hall at Hellaby. It is very convenient and we are always made very welcome. debbie etheridge
fantastic photo's of the rooms, looks great from the outside, the discoint looks like a good deal smells of stale water, food really really bad, made by a child, broken remote, noisey, dirty carpets, odd attitude from staff!!??
Room was very clean, the bed comfortable, very central for shopping or clubbing. Due to its location it was a little noisy due to late night revellers, the car park is very small and was full, had to pay to park elsewhere.
Location excellent staff helpfful
Business meeting Not having a trouser press in the room
The only thing pleasant about this hotel was the sleep I had after travelling all day Worst service ever....half the staff dont seem to be capable of their given job
no internet access
bar /restaurant modern and reasonably clean Bedroom very outdated as was bathroom. Our room directly above function room, extremely noisy
The location The room was smelly and dirty and the towels had make up on them
Nice, friendly hotel centrally located within the heart of Doncaster town centre.
Very hot, no air con and poor parking arrangements
it reminded me of travel inns
Easy access to a1 and m18 Spacious rooms Good supply of hot watre and well-appointed bathroom Parking too distant from reception - sign saying 'let your luggage off at main door, then park would have been helpful room very much too far from reception signs to get back to reception very few and far between - got lost newspaper did not arrive by sunday morning 9.15, but it was taken off our bill breakfast room could have been cleaner
The price Restaurant closed at 9 pm
Friendliness and helpfullness of the staff
The gym was one of the best I have ever been to The rooms were very warm, it would have been better if they had air conditioning
For a big hotel chain the chef did a great fixed price menu --the pan fried duck was one of the best and the fennel salad !!! brill ,good price wine list the first room offer was no good--it was an upper room with a leaky skylight and the telly was dead with no service men on call at weekend.Natalie at front desk did a great job of room change and the room was good. 10/10 to Natalie as there was a wedding at the same night
convience to motorway
swimming pool. Lovely rooms.
I liked the staff, they were very knowlegable about the area and gave good directions and were helpful. The room was comfortable and had plenty of tea/coffee!! The wardrobe was huge, even had an iron and ironing board. The restaurant was very good value for money. Plenty of room in the lounge bar. I didn't like the constant road noise at the front of the hotel, it didn't stop all night, also a group of residents stood around in the carpark at 2am discussing travel arrangements, the windows at the front could be double glazed to stop this or book a room at the back. The hot water ran out at 6pm too.
The temperature inside the swimming pool area was too hot and unbearable to sit in for more than 10 minutes. The price of the breakfast £12.95 was far too expensive and we did not have it.
the party we went to nothing, disgusted
Reception dealt with our complaint about the room smelling badly of cigarette smoke quickly and efficiently and moved us to another room without any problem. The first room that we were put in stank of cigarette smoke. In fact the whole landing smelt of it. The windows had been left open obviously as they had tried to get rid of the smell.
Vwry handy for the m1
The bed was comfortable Overall the hotel needed to be refurbished it was looking tired and well used especially in the restaurant.
Noise from motorway traffic. I orderd a wake up call which I did not receive
the cleanliness and friendliness of the hotel
Friendly staff, generally pleasant atmosphere, free wifi tacky soap/shampoo dispensers
The bar was reasonably priced and the location was easily accessible. I felt that the staff on reception could have been more welcoming and friendly. They appeared miserable and could not even manage a smile.
noisy car garage and road. The food wasn't that great for its price. Fried breakfast was cold
Clean large room, and close location to football ground The outside look of the hotel, and cans of empty beer near the staff entrance
It was comfortable, quiet, friendly staff who couldn't do enough to make the stay enjoyable. We will certainly use Sleep Inn again
Clean, comfortable easy access More choice at breakfast
Provided comfortable accommodation for a brief overnight stay in Doncaster.
Good clean cheap accomodation
Rooms spacious - could not fault cleanliness
quiet location even though we were right in the middle of town, room acceptable and looked after every day. all round a good experience.
the freindly staff, how easy it was to get to and the quiet location
It was cheap, comfortable and convenient Not the Hotel directly but the signage from the main road could be better
quite good staff very clean and comfortable good location for town and shops
Firt reaction was that it was very basic but it did have all that we needed for a short stay
cleanlinessof my room,indications about arriving at the hotel
Friendly staff - good service
The fact that rooms where on two levels and the bar/restaraunt was small but pleasant The lighting in the rooms was quite subdued and had difficulty in reading/working.
Clean room Good supply of hot water Free Wifi Small room No whisky for sale in the bar!
room and lounge bar area Slow food service and very small portions of good food - wouldn't recommend eating there but would stay again.
Reception staff very friendly and welcoming. Was not kept waiting. Clean,comfortable room. Enjoyable breakfast with good choice. Easy booking online. No bar facilities after midnight.
The friendly staff and car parking. Only the alarm which kept going off throughout the night.
Very impressive entrance. Very helpful friendly staff. Nice location. Excellent service and good breakfast.
Clean pleasent environment with friendly staff It wasn't clear when I booked that I would only have a shower available to me
The staff are always helpful and cheerful. The new shower heads still do not deliver a good amount of water.
Room clean and comfortable. Staff friendly and helpful. Breakfast fast and good. Dinner in lodge nest door unremarkable pub menu
Nice people, nice food, quiet room Only complaint; I was kept waiting at reception (which is understandable) but the lady on duty could have made my wait tolerable by saying "I will get to you soon, sir!" Instead of studiously ignoring me.
comfortable room although i have stayed in better best Western hotels. Bar open till very late so able to have drink on return. room too warm during night and was unable to do anything about tempreture.
Clean, roomy, freindly staff. Breakfast not very good, okay but not up to the standard of the rest of the hotel.
Was a great night all the staff were great help with everything we needed thank you
Bedrooms were spacious - bathroom large, very clean with plenty of towels. Bed very comfortable. Breakfast service was rather haphazard although food was well cooked and tasty. Staff were not attentive enough to refilling coffee/tea cups.
Ease of booking through yourselves None apparent
Hospitable and friendly
Friendly staff. Easy access. Comfortable beds. Very cramped. One towel for two in double room! Could not turn washbasin tap off. Shower: a trickle. Ordered newspaper first forgotten, then delivered much later. Breakfast: service a joke (excuse: training new staff!)
Only one set of towels between two people. No seal between shower and bath so water poured onto floor! Toilet seat would not stay in upright position.
Large well appointed room. Small but efficient restaurant and bar
Nice people and very helpful,room was first class Problems with catering very slow and not much choice
Location Value for money Poor ventation in room
Good service and friedly staff Nothing to report
Nice Enviroment and ambience, Friendly Staff None
A nice comfortable, old fashioned hotel.
Very pleasant surroundings. Rooms were very comfortable felt more like home than a hotel room which can often seem cold and univiting Room was a little cold heat wise especially the bathroom
wireless internet advertised but 'broken' - hasn't been working for a while according to the receptionist. The terrible noise from the two functions going on the hotel which made it impossible to go to sleep before midnight.
The room was exceptionally clean. The waiting time for the evening meal.
Good room and staff, great food. Roudy group of men moved from private function room into hotel bar around 10pm. Took over the previously quiet comfy bar and some loud foul 'F' words used. Other customer was complaining to reception as we chose to leave, so don't know how staff handled the situation.
Newly kitted out and refurbished, with excellent staff and very good location, the beds were superb! Nothing, all of it was perfect!
Staff were excellent - could not have been more helpful. Room was beautiful, bathroom was great with lovely complimentary shampoos etc plus nice range of teas and coffee. Hotel itself was full of character and olde world granduer.
Staff very attentive, as it was my first stay I was taken to my room and shown the breakfast room, bar and restaurant areas on the way. The food was excellent and there was a good choice. Free Wi-fi in bedroom.
Good atmosphere,comfortable,large rooms,pleasant staff,excellent breakfast. rooms on the front of the hotel suffer from road noise.
so friendly swimming pool area was very clean
Breakfast was good! My room smelt of stale smoke, even though I dont and even after 3 nights it still smelt. maybe a leak in the ventilation...
Friendly, professional staff. Superb food. Comfortable clean room. Mattress wee bit too soft and bed not king size. Shower curtain and rail needed replacing in bathroom
I really enjoyed the swimming pool and spa, it was greaty to relax at the end of a very busy working day at a reasonable price. nothing
I found Hotel exceptional value, a very competative price and high level of service. I reflect this against Hotels I have stayed at in London that are more expensive and not such good service Nothing
When we arrived check in was quick and friendly. Nothing was too much trouble for the staff. The room was exceptional very comfortable and great value for money. We enjoyed our stay so much that have booked again for feb. We are saving to afford an upgrade to try the four poster room. Nothing
Friendliness of the staff and pleasantness of the large public rooms As the hotel was very busy, in the evening we had to eat in a small side room which was rather lacking in atmosphere.
Value for moneey clean
location and facilities; good gym
Relaxing spa. Sea bass not properly cooked: uncooked chewy area.
rooms comfortable, staff friendly and helpful. Use of the facilities next door, free bowling. we didn't opt for the continental breakfast, thankfully, it looked dyer from what we saw had been left outside peoples rooms.
it was a convenient location for our trip the staff that I encountered were friendly and helpful the cleaner informed us of the closure of the M1 that saved us a long delay. no English breakfast only continental with plastic and paper plates
it was clean,tidy and the staff were very polite and helpful
The member of staff that checked me in when we arrived was very helpful and very friendly No hot food
Very clean and rooms did not smell damp like some hotels. Excellent hotel and withing distance to meadowhall.
Clean and ideal location for our visit. Cleaners were very noisy in the morning and even entered our room.
The hotel faciltities were new, up to date and made us feel very at home, great value for money and would stay there again
The hotel was great. It looked as though it had just been re decorated and was spotless. The power shower was fantastic, no complaints about the room at all. There was a carvery pub two minutes away which was excellent value for money. The leisure complex was great and because we stayed in the hotel we got two free games of bowling, saving nearly £20. We visited The Sheffield Arena on the Saturday night and Meadowhall on the sunday, both less than ten minutes away in the car and very straightforward. Only one fault with the whole stay was the fact children were not allowed ito the swimming pool after 2pm. Seeing as we did not check in until 2pm I thought this was unfair. Apart from that, great hotel, great stay. The fact that children could not use the swimming pool after 2pm. We did not check in until 2pm so that seemed unfair.
The fact that everything was new Poor signage when trying to find it
Friendly staff-nice big rooms-plenty of space for our grand children to sleep-good leisure centre next door with discounts for hotel guests
The staff were as helpful and as friendly as any I have encountered. They were professional, well motivated and more than willing to go the extra mile N/A
Good full English breakfast. Very helpful hotel reception. Really nice location. Lack of Lift to 2nd floor
Closeness to both the airport and the train station
Location Breakfast times 7am/9am is not long enough?
Convenient for town centre
The atmosphere, friendly staff and how clean it was
very helpful staff, bent over backwards to make our stay comfortable. a bit too hot for me in the rooms, the drinks in the reception bar are overpriced. the first bed i had was uncomfortable but the changed room made up for it.
the comfort of our room..was brilliant..quiet and cosy. understandably the hotel was very busy due to race meetings. but are orderwas forgotten at breakfast, and the staff were particularly apologetic and rushed it through when they discovered the mistake. Breakfast was delicious, but we were rushed as we had a flight to catch..only thing we didnt like
The room was comfortable and clean and updated. I felt the staff were very proficient at their positions however they did not seem to be enjoying themselves or engaged as much as I would have thought. This could be due to my experiences in North America where as a lone traveller, I have become quite engaged in conversation with the staff during meals and the odd late night drink and it was very eveident that they did enjoy their positions of employ at other hotels in comparison to this. The room I stayed in was clean and fairly comfortable but just slightly smaller than I would have anticipated.
within walking distance of town centre and plenty of car park space
Tha bathroom was very light and it was good to be the only people in the hotel. The bed was comfortable and the rooms werre warm. The room was quite dark in the daytime and there was no view and no armchair (nor any chair). It had no bath. It was small compared to overseas hotel rooms but not compared with other British. The teamaker needed a power point but this was hard to reach and other items had to be unplugged. Not enough table space.
A truley personalised service by the owner and a quality breakfast
staff were there but not in your face
Clean & tidy room. Comfortable beds. good breakfast Owner complained that there was eye make up stains on towles. I felt very uncomfortable after this.
Lots of room..big bathroom..warm.good service.good car park..best guest house we have ever stayed in. Nothing
welcoming and helpful landlady
I liked the cleanliness and the comfortable beds. The room was also large with a good sized bathroom. I also liked the provision of nice shower gel, soap, biscuits, coffee and tea.
I enjoyed my one night stay