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Very helpful staff. At breakfast the service is outstanding, especially from the longest serving ladies.After our 6th stay we're treated like 'family'. In the beginning every guest was entitled to a travel card for the entire Ruhr transport network as fare as Duesseldorf Airport.It is a bit sad that this has been stopped.
Very comfortable rooms and very good position in the city.
I thought the staff at reception were superb – kind, polite and extremely helpful.
Extremely helpful and friendly staff, comfortable beds, excellent breakfast We found the heating in the rooms too high and also would have liked some drawers or shelves for clothes and belongings
Modern, clean and comfortable hotel. Excellent breakfast. Nice staff. Garage access is tight and a little spooky especially for women.
The room I had was quiet and comfortable. It had tea/coffee facilities and fridge so I could keep some of my own food in it. The staff were very helpful and courteous. The location is good as it was across the road from the station. I did not have a chance to eat at the hotel so cannot comment on the food quality but the breakfast buffet looked good and the dinner menu had some good choices.
Breakfast Reception service, minigym has two machines :). Towels
the location is exellent , its near the main train station and the shopping area . i didnt like the services it was poor and they dont have dry cleen in the hotel they take it out side and it takes more then a day to come back , and you should ask them for your dry cleen to bring them back to the room they dont bring it back
Location is excellent, bang opposite the main central railway station NA
The hotel was well situated for attending a concert/show. Staff at the hotel not very accommodating, in particular the manager. Internet access available but unreasonably expensive. Parking is expensive given the location, and on-street parking is not always available. Facilities are very dated. Some of the rooms on the first floor are not accessible by lift; stairs only.
I liked the location and the rooms were nice and clean . I liked also the kitchenet in the rooms .
every thing what a guest expect no
Good facilities, clean and helpful staff. Please note room cooking facilities were of no interest hence value for money rating, if I'd wanted such facilities then I'd rate higher: excellent. Restaurant menu for dinner given standard of hotel and prices was a bit uninspiring. Pity can't include Breakfast in room rates, appreciate given catering facilities in rooms this may complicate the companies business model. NO Kettle in room! Some organized bicycle parking in underground car park would have been good althoguh I was able to use car park, getting bike out was a fag as I had to carry it up stairs, gates only operate for large metal items (cars), but again staff were helpful in this aspect..
Staff was very courteous. The room was very spacious with a large window and nice view.
The staff are very helpful on the front desk I booked a room on this site for double room single person and got a room with 2 single beds join together and the blacket was very small and a single got less then 5 hours sleep
The hotel has its own parking celler, available for €7 pr. night, which is great if you haven't got the required Umwelt mark for your car yet. The staff spoke excellent english, and where very friendly and professional. Also, facilities were superior to many other hotels in the same class, so there are lots of reasons to visit this hotel.
The hotel was very clean, staff were extremely helpful and their command of English excellent. Very conveniently situated and would definately visit again. Minor point - as non-smokers, it was not very pleasent having to walk along the ground floor corridor amid the smell of stale smoke.
Breakfast was excellent. Lots of choice. The outside appearance wasn't so appealing. The initial impression of the hotel was not so good. However once inside the hotel was found to be quite comfortable.
The air conditioning wasnt woking in the hotel over the weekend.
The bottle of champagne as a honeymoon gift was lovely.
The building was pretty the food was good the staff very helpful The bed was very hard
Privacy and location.
Very helpful & pleasant staff
Park near the hotel
Comfortable - Good breakfast Arrived around 11pm, and found there was no hot food available
Calm Funny having an empty minibar / ridiculous
the comfortof the room,near the congresscenter
A lovely hotel, beautiful setting, near the city centre
Wery nice room, nice heplful staff
The hotel is situated in a quiet leafy area, only 5 minutes walk from an Underground station and 10-15 minutes walk from the main station. The rooms are clean and comfortable and reasonable spacious, the breakfast is good, and overall they offer excellent value. It has all the facilities one would expect from a 3-star hotel.
Comfortable, nicely decorated room that is generously sized. The location is very quiet. The hotel is very clean. Have stayed before and it is very consistent. For the business user, the hotel is slightly out of the centre, but easily accessible by 15 minute walk or 1 stop on the tram. Breakfast has a slightly limited selection, but is perfectly acceptable and reception closes at night. These are not criticisms, more comparisons, as the room rate is much cheaper than other business hotels in the area and represents excellent value for money.
I feel little bit far from subway on foot
Location. Cleanliness of toilet
The exellent italian restaurant nearby
I liked the kindness and organization of the hotel staff. Very good services (room cleaning, breakfast, etc ...)
Helpful staff Can be noisy on a Saturday night
The Hotel staff was verry kind and efficient. I heard the noise from outside, from the street below, during the night.
The hotel is very close to the railway station, metro, bus stop, as well as to the city center. It was reasonably quiet, very clean, comfortable and the staff was very helpful.
close to town centre and entertainment, also by main train station. our room was by the lift, which not so nice.
my stay in hotel only for sleep
Great Location. Practicly on the Train Station.
The location, the size of the room are what we needed?