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Location and setting, rooms very comfortable, good bathrooms Food overpriced, overcomplicated, and poorly concieved.
The location and pricing are outstanding. Two beds pushed together don't count as a double bed.
Only stayed one night. Lovely surroundings and views, excellent breakfast and quick and easy departure procedures. Grade this excellent and good value for money.
Nature around Hotel is really nice. In general Hotel is really good value for money. If you like hotel out of city, in park, with possibilities for walking and bike riding - it's perfect place. Restaurant i think need to be fixed. Breakfast was cute and nice, but for dinner we move out for city restaurants, because local one did not impress us.
Wonderful location ovelooking the mill pond with a fountain. Breakfast is excellent, especially when taken on the terrace. The approach to the hotel, across the railway area is a bit daunting, don't let it put you off.
The location was convenient and initial facilities looked to be promising on your website. Extensive renovations not mentioned on any of their sites. Allocation of a non-smoking room which had been smoked within. Bottles contained within the mini bar which had been tampered with and their contents replaced with water. Wellness facilities not fully operative, which when mentioned to the staff the response was that they would be addressed on Monday. Generally the decor was tardy and the staff not overly helpful. I was extremely disappointed as to the overall experience.
Ok hotel in nice park. Very quiet and relaxing area. Good breakfast and services. Hotel has seen it's best days. This used to be a fine hotel, but that was long time ago.
Beautiful environment very pleasant staff clean hotel with good facilities The carpet throughout is old fashioned executive room had some damp wallpaper mosquitos heating too high in the restaurant
location,breakfast,and fruitsorbet-fresh.fresh fruits-delicious,we will come back to eat dinner one night,good size pool
the beds, the most comfortable beds I have experienced in recent years. It compared favourably with the Sheriton in Boston which is noted for its comfortable beds; breakfast, location, tranquility,distance from Venlo pets, particularly a dog dribbling and sneezing, although there was not much smoking in public places, I could smell it. Ireland is smoke free, I'm used to the clean atmosphere
Good service at reception, non smoking rooms, clean, resenoble prices
Good standard of comfort, friendly staff and excellent restaurant
Friendly staff en good stay in the hotel. Restaurant food is ok, food is served really quickly which is an advantage. Checking in and out took quite long, this can be improved.
Given the price that I paid, I was surprised to find I was staying at such an "upmarket" hotel. The hotel restaraunt was very expensive with no low-cost choices. I would reccommend researching the area on Google maps for alternative eating options. It seemed to me that the TV would cost €22 to use - so you may want to double-check that before using it.
The hotel is professional organised for peoples on business trip. Price/value rate is excellent. (I enjoyed an official published summer discount) Yes. At the reservation was blocked 25 EUR on my account, 10 days before arrival and 8 days before official accepted possibility of cancellation. Nobody was informed about this fact in the crew at arrivel. After arrival was blocked an other 50 EUR. The cancellation of both blocked amount was not automatically, I must ask an additional arrangement. After this affair I never will select Van der Valk Hotel.
We liked the professional and friendly service of the reception, restaurant and bar staff, the decor of the hotel and the room, and the access to the internet.
When we informed Reception that there was a plug missing from our hand basin, a replacement was provided the next morning. All staff were very pleasant and helpful. We were glad to be on the ground floor as some of our party had physical limitations. No
The hotel was easy to find,once there it was so nice to be greeted in such a friendly manner.We found only a pleasant and helpfull attitude at the hotel and once again thankyou for a brilliant start to our holiday
The room facilities, quietness, location and breakfast
Very clean room and helpful staff
friendly, clean, good breakfast double bed had only one large mattress so problems with "roll together " in bed.
location, comfort and helpfulness of the staff
We arrived late, but the staff made us welcome, and made us a lovely meal. Thank you The electric sockets for my hair stylers were under the shelving, and when you are disabled getting on your knees to plug in was not easy.
Very friendly staff.
Overnight stay as we were travelling to Germany and it was handy for the autobahn. Excellent value and in a quiet (business) area with car park. The restaurant did a good meal. Would definitely use again worth the bit extra over Etap of which there were none in the area. We were up two flights of stairs, not a problem for us, but worth noting for the infirm. We skipped breakfast as it was expensive.
I asked for a hotel with parking and that is what I got.The hotel had a good sized car-park overlooked by the reception/restaurant/bar area and by the accomodation block.The hotel staff were very friendly and helpful. The hotel was on the edge of the town and an industrial area; but there were bus stops just outside of the hotel, with a good regular ( every 30 mins ) service into the town.
flexible in terms of open for registration and seen as a value for money overnight stay on a long trip. It did not have any decafienated coffee which is now universally available
The exterior condition of the hotel, staff services and friendliness, room comfort were all excellent. The hotel tries hard to provide a great experience and it shows. High ratings for the restaurant as well Everything was fine
Everything - although the quality of this place suits a slightly more interesting location. Even so, we would certainly come back again. [Additionally I will add that this hotel is also suitable for Business conferences etc, although we were not there for that reason.]
The bread tasted a bit old (breakfast saturday & sunday) we also mentioned that at the hotel.
Good Food,Hotel in excellent condition. Unable to turn heating down,breakfast didnt start early enought.
Pleasing environment. Nice clean hotel, helpful staff, comfortable rooms. I would bbroadly recommend this hotel.
Staff very friendly The only two problems we had were, we booked a table for dinner and when we arrived there was no reservation and only one bath towel in the room had to ask for another.
receptionist very helpful Bar service very slow. Sauna not working
The staff, facilities, food were excellent, and its in a lovely peaceful location
Fantastic location, very quiet, beautiful scenery, helpful staff Food very expensive, no tea and coffee making facilities in the room
Good Value ,food excellent .
Friendly, very relaxing, cosy and good value for money. Not really
Good manners of staff and quality of food and wine.
weary nice hotel that whent beond my expetations no
Personnel is very friendly and extremely helpful. The hotel has excellent atmosphere. Rooms are large, clean and very comfortable, so is the bathroom. Restaurant serves very good dinner and has a fresh and crispy breakfast. One gets real value for money here, price / quality ratio is excellent. Would recommend anyone who has to spend a night in this area to stay in this hotel !
Unique hotel in historic "Chateaux". Interesting art throughout the hotel.
Wonderful location. Excellent room with Coffee/Tea making facility. Woodland walk adjacent to hotel. Friendly and informative staff. My upgrade to a superior room with no extra charge. No aircon in the newer rooms.
Everything apart from our inconsiderate neighbours at 3 in the morning. The room was fantastic, the food was delicious and the staff were great. I have stayed in may high class hotels and this rates as one of the best. We would definately stay again, hopefully when there is not a conference on!! Book a suite, the rooms are superb Just our neighbours in the suite next door
The hotel was amazing....very clean, very well kept...the breakfast was extensive and all of the staff were extremely friendly and helpful. Not a thing.
Very nice staff, lovely old building and even the booked comfort room was large room. No public internet acess if you do not have your own laptop.
Loved the atmosphere/building and staff very attentive
The professionalism of the staff and their willingness to help E.G. I forgot toothpaste and some was found for me. The setting of the hotel near the river and the outside seating is attractive. The food was superb. I think the hotel represented good value for money and an ideal base for anyone visiting Floriade. The only negative thing we found was the length of time we had to wait for the delicious food! Staff need to be slightly quicker to bring the menu and to take orders.
In the center of town, each floor a different theme, basic but good
Good staff, location. We left hotel at 5 a.m. and night portier prepare breakfast at this time. Thanks Poor decoration, very poor
Everything pretty average. Staff friendly and helpful. Very confusing finding way round. Floor 2 rooms were floor 1 on lift and breakfast room in basement and only accessable by lift. Place lacks character ,very functional, felt more like a university dormitorythan a hotel
The big wall window facing the courtyard
Clean, comfortable, convenient
Town centre location was excellent, easy access to Germany were 2 main factors for choosing the hotel. Helpful & freindly reception staff was a great bonus. Only 1 large towel & 1 hand towel for 2 people staying in a double room & no tea/ coffee making facilities
location,helpful stafff,close proximity of station, parking arrangements
ExcelHotel in ideal situation, everything within short walking distance.
Please write at least 15 words
great location in town very helpful staff comfortable bed breakfast basic but ok
Excellent swimmingpool and facilities. Perfect (comfort) room. Very clean and spacey. Quiet area, being close to the highway it didn't provide any disturbance. Water from tap (in bath) was not functioning like it should, very little water coming out. Babycod did not have a mattress. Older blond lady in breakfast area is very bad in proving service to customers.
Friendly hotel staff pillows
Luxury hotel, excellent food, and facilities. Very easy to find from the motor way
Confortable family room, excelent welness facilities with a beautiful swimming pool and a very complete breakfast buffet. The staff could be more helpful and friendly.
excellent hotel, great location and service!
The food was wonderful, and the rooms that we had were perfect. The view over the lake in the morning was beautiful. The only downside was that the change in the exchange rate between booking and stay meant it was more expensive than we had hoped. However, the stay was still very enjoyable.
very comfortable hotel good spa and pool
We enjoyed the atmospere and the lay-out of the hotel and our suite It is not a matter of liking or not liking but just an observation: the swimmingpool of this quality hotel is a bit small
Excellent stay in a peaceful location
Great hotel with superb spa facilities. Nice bar. Breakfast great and all the better for wonderful view over the lake.
Location to our visit to Sevenum. Nice surroundings,tranquil setting.Room OK friendly cleaning staff and obliging. Found all things expnsive, breakfast 14euro's! Better priced using the cafe (self service) Lot's of coach parties using hotel which clogged areas of the hotel.
Surprisingly nice, clean and large rooms for a hotel next to the highway, good breakfast.
Cheap, comfortable room, good breakfast, easy to find from motorway uncomfortable plastic covered pillows
Breakfast is superb. The lady, who is in charge of breakfast, should be highly recommended. She is of high value to your hotel. My family and I have met her before during the AC days, when we stayed there every November for the Düsseldorf Medica exhibition. NC
Very easy to reach from the motorway, friendly employees, clean rooms, nice breakfast
Very nice hotel, with good food and atmosphere.
The service/staff were very helpful. The food and beer were also good and reasonably priced. The room could have been a little more modern. Also, the fact that the TV was 'fixed' in position, meant that it wasn't in the best position to be viewed from different locations in the room.
friendly staff looks a bit tired, needs renovation
Good transit hotel. Near motorway. Comfortable beds. Pillow too small.
Very friendly helpful staff - excellent breakfast and restaurant for evening meal also excellent and good value only critisism is that they did not read my comments on booking and we were given smoking rooms instead of non smoking rooms - but that was rectified with no problems
The friendliness and helpfulness of the staff No concerns
I have food allergies & the staff ehlped me out(very-sweet). Thank you so much. Nope , everyone was so nice.
Quiet, conveniently located and well priced Unsafe plug in bathroom
nothing , the hotel has no activities at all and the entrance to the family room through the resturance is completly wrong no frige , has small tv with no privicy in the room with garage view.
Friendly, helpful staff, great breakfast with, among other choices, scrambled eggs and crispy bacon.
Within 100 mtrs of the railway station A little bit old fashioned.
Very convenient for the station and town centre (overnight stop on the way from Harwich to Switzerland by train).
Down to earth staff! The rooms at a bit dated, but very good value
Comfortable beds and a good breakfast. The room was poorly laid out with a ridiculously small wardrobe/hanging space. Breakfast didn't include enough fruit.
very nice hotel,good location,nice clean rooms.
The room is very small for two, also everything is very old... Breakfast should be improved! So I think it is quite expensive without any comfort!
Good location, very nice personnel, quite quiet, good place to take excursion thrue picturesque ald town.
All you needed, in a basic package. Had to pay for WiFi. Also, there was a door somewhere which, when it banged, shook the whole room, including the floor!