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The rooms are nice and the whole building is well designed. The employees could deliver more service towards clients.
The location - good for The Palace (15 min walk) yet far enough away for peace & quiet. Good car parking Bar was quiet and often un-manned.
Clean and comfortable Novotel, as ever
Restaurant was good and people were friendly. Garage parking was difficult. Hotel advertised as air conditioned, but it is on a hotel-wide basis and cannot be controlled in the room. Our room was too warm and we were unable to cool it off. Also, the Mapquest directions to the hotel were incorrect. We drove around for at least an hour trying to find it, and it was very conveniently located for visiting Versailles.
It was clean, comfortable, close to Chateau and domain of Versailles, quaiet, good parking, very nice staff.
The room was quiet and the beds were very comfortable. The window opened- unusual in modern hotels. The parking system was easy and secure.
Style and decor, nice bar, nice breakfast, very clean. One member of staff was a little dismissive, others were fine.
a good position for touring and visiting the chateau provided you are prepared for a 20 minute walk restaurant was good but with a limited menu
We found the staff very helpfull. The asscess from the garage was very difficult, The garage.
Modern and comfortable with good facilities 10 minute walk from the Palace of Versailles. Good location if you want to see Versailles, but long ride on the train from Paris.
Excellent service and comfort Desk was unclear about what was included in all-inclusive deal.
The hotel was fantastic, I used to stay in good hotels, but I've never stayed in a hotel like Trianon. Bring nice clothes to get confortable. nothing
The rooms in the Pavilion where we stayed were tastefully decorated, the beds were extremely comfortable, and everything was spotless. Room service was great - prompt and tasty. The highlight was the spa, I had a really fantastic prenatal massage that got rid of all aches and pains. The air-conditioning unit in the room was impossible to figure out! Luckily the windows opened so when it was a little stuffy we were able to air the room.
I loved the grounds and our little girl loved playing in there. The room was lovely and spacious and the staff were excellent.
It was near the event I was attending so few minures walk to return hotel which was good Everything was so so slow. Wait for food 30 minutes, wait to finish checking-in for 30 minutes.
Really liked the relaxed atmosphere in the bar. The cleanliness of the bed linen and the bathroom. And the service by all staff was exceptional.
Excellent concierge services--available into evening. Spaciousness of 2 bed room and bathroom with nice balcony. Helpful staff. Free valet parking (need to tip) that allowed in and out if desired. Beautiful pool area with outside patio for lounging, coffee/tea/water available. Verandah restaurant very pleasant, but expensive. The hotel is next to the queen's gate entrance, which allows free entrance into garden areas every day (but limited access on "musical garden" days)--this seemed to be very popular for runners, bicyclists, picnickers, walkers, and so on. As Hilton members, we were treated to a few lovely extras -- water, fruit bowl, 2 free drinks. The old building, though beautiful, results in the usual Waldorf Astoria luxury not being quite up to par. We loved our room, but the deep soaking tub took forever to fill and the temperature of the water was extremely difficult to regulate. The air conditioning control had not yet been updated, so that we required assistance --- but that did work. Shower a little tricky but manageable. The Guerlain spa was not up to the standards I expected from visits to other Guerlain spas -- it was tricky to enter/exit, did not have quite the attentive service I am used to, and the massage was not what I expected--fairly standard "relaxation" kind of massage, not deep tissue, though that was what was booked.
Great location, comfortable bed, superb location. Did not like staying in the pavillion... Would prefer to be in the main building. Had to request baby cot and roll out bed twice!
Trianon Palace is a beautiful hotel in a beautiful location. The room we had was spacious and comfortable. The grounds are a pleasure to walk through. It is conveniently placed for the town and the Palace of Versailles. The staff are polite and attentive. One of the lifts was not working when we arrived and was still not working when we left. The one lift that was working was very slow. The hotel is very expensive. This is to be expected for a hotel of this quality, buIt is particularly noticeable when you add up the extras - parking is 20 euros per night, breakfast is 33 euros.
The distance to the castle and conference location
Nicely refdecorated hotel offering a great location for the Chateau de Versailles. Large comfortable room. Staff are very helpful. Internet very slow connection. Breakfast is quite expensive
Great location. Very clean rooms. Nice decor. Lovely staff. Good wifi in our room. We bought our own breakfast and were told we could not eat the rooms. They were still so accommodating in the dining room while we ate our own stuff.
You can't ask for a closer location to the Palace of Versailles and the parking is priceless. Cafes to the hotel nearby sell tickets to the Palace. We didn't take the breakfast but probably should have. Nearby cafes were very expensive.
Simple but effective! Tried to charge us 12 euro each for breakfast but no problem changing to 9.80 when we queried it
Location. The staff was very helpful. The room was a bit small, but you are there to see things not sit in a hotel room.
The hotel was clean and the staff were lovely. The rooms were of a high standard, much better than the amount of stars that the hotel has ! The location was a bit hard to find, but was close to the chateau and the train stations. The nearby restaurants were also varied and very good. I would recommend this hotel highly.
Recently renovated, modern and clean, very good value for money. Offstreet parking for €11. Would recommend.
very small room and bed, medieval
The hotel was near the Versailles Chateau, about 7 min walking. The staff was friendly, there is a parking garage and it is near the RER station for Paris. The breakfast was in standard, also the room.
location, parking, efficient rooms, breakfast access from garage with luggage. elevator blocked with cars had to use stairs with luggage. not a small issue as we had been traveling for over a month.
the hotel was recently renewed. Room really small, the soap/shower gel never filled in in 5 days...
convenient for markets and restaurants
The location of the hotel was very good. The staff at the reception was very nice and helpful. Breakfast facilities were poor. No, it was living up to my expectations.
The room was very clean with excellent bathroom facilities, and the beds very comfortable with quality bed linen. very limited for food on the evening we stayed. But breakfast did make up for that, although a little bit too expensive.
Room was a good size and very clean. Bathroom was excellent. Food and service in the restaurant were a real let down.
Better facilities than many in the immediate vicinity, good, value for money,restaurant, friendly helpful staff Poor English language TV!
Nice, spacious room. Very noisy party going on downstairs.
Spacious room and bed. Crisp and clean linen. Helpful and professional staff. Excellent value. Quiet location.
Personal was nice The hot water did not work the first night. After that it worked
Location is amazing. Right across street from Paris train and Starbucks next door!! Bathroom needs a little more work (cleanliness).
Great location. Within minutes of the chateau. Very small room even in EUROPEAN standards.
Close to Versaille and Paris
Clean and good after hours service. The toilet extraction fan does not seem to work very well.
Good Value for money, close to supermarket
Hotel very clean and quiet. Hotel staff nice
With the smoking ban now extended to France the opening onto the hotel grounds was a boon. In the bathroom the shower head was fitted about 2 metres off the bath floor. Ok for people of restricted growth but not very appropriate for average height people.
Convenient for visiting Paris and Versailles Although it was relatively out of the way, it was not quiet during the night as it's in the middle of an industrial estate. Also a coach party arrived around 11:30pm and the coach sat with its engine running for about 20minutes. The shower didn't work as the pipe was full of holes.
Reasonable proximity to Versailles Small room for 3 people
The room and bath were clean and in nice condition. The hotel has free wireless internet, which we find very useful. We arrived at the hotel about 17:00, on July 13th. The door was locked, and there was no one at the reception desk. A page on the door showed our name, as a new arrival, and indicated the room number where we would be staying, but we could not enter through the locked door. A message said to call the hotel phone number, but we had no phone to call from. Another hotel guest eventually let us in, and told us the combination to the electronic lock on the hotel door. Our key was in the door to our room. The next morning, a receptionist was at the hotel desk.
very quiet hotel in the country near von Versailles or Paris with the high way
Close to Versailles palace, quite hotel, friendly staff. Renovation overall is needed.
The whole experience was a great experienceN
Excellent loction near to Chateau de Versailles, very friendly and helpful staff, hotel very neat although somewhat impersonal, free wifi. Own covered garage None.
Very close to all facilities in Versailles Inability of the reception staff to properly recognise an Accor A-Club member
Very expensive as 4 stars hotel,with normal rooms and normal facilities charging for the internet Wi Fi connection is not necessary since they are charging high rates for the rooms,good hotels provids Wi Fi free as a facility,
The location of this hotel was excellent, just 200m walk from the front door of the Château - there is nothing better. The staff was excellent, helpfully pointing out the lovely square close by that was full of great restaurants. The breakfast was not worth the cost. We should have gone out for breakfast, but as we wanted to beat the crowds we had no easy choice.
Location is perfect, near the Chateau. Interior is very modern, not inviting. Bathrooms need makeover: shower in bath etc. Very small and badly equiped wellness, turkish bath was out of order
Location ideal for visiting the Palais de Versailles. Friendly and efficient staff at reception and conciergerie. Bathroom rather 'cramped'. Some attention to decoration (e.g. peeling paint) needed.
fitness and sauna The restaurant and the breakfast room were closed and we had to wait our turn for the brekfast
I really loved the atmosphere here and the close access to all the special areas in Versailles. They need to work on storage while staying for longer visits. They need draw space and a little bit newer furniture at this price level.
Very close to the Palace of Versailles and various restaurants, hotel adequate for our needs of 2 nights
The hotel was lovely, staff were very friendly, Room was spotless, Would recommend for people wanting a more traditional place to stay rather than a large commercial hotel that crop up everywhere nowadays.
staff were excellent, room was very clean, hotel was very "cute" very romantic
Good location Being given incorrect information about location of petrol stations that sent us across town when there was one just around the corner
On both nights there were only enough towels, toiletries etc for one person. On both occasions this was pointed out to Reception who promply forgot to deliver the missing items. Bathroom lacked any ventilation and room filled with condensation. Room far from 'deluxe'
Friendly and helpful Rooms were small for family room
Staff very helpfull and friendly location very good warm cosy homely room seize very good for France very modern good breakfast
Concierge was especially helpful and gracious. I loved that I was able to open the window in my room. Small bathroom . A little musty when I moved in.
Decor good, breakfast good, breakfast room charming. Bedroom a little small for a delux,
Charming Hotel, lovely decor, good food. Gardens and courtyards were particularly attractive being on different levels with interesting plants and flowers. We loved it. Nothing. Would definitely go again. Maybe the lack of lifts and the many steps would not be suitable for older and infirm people.
Good sized room. Nice view over courtyard. No availability of table for evening meal in preferred dining room and for preferred menu, even though we arrived at 6.00 p.m. and the restaurants were not due to open until 7.30 p.m. Wedding party went on late into the night disturbing our sleep. Expensive charge for breakfast. Disinterested staff.
Bathrooms were very clean. Staff pleasant. No pool or tennis courts. Beds very saggy; bedding cheap - pillows infirm and blanket and sheet instead of a duvet is archaic. It is too far away from any amenities meaning you either have to spend every hour there or drive to anywhere you want to go and pay for parking, making sure you have change for all the car parks and parking meters in your purse - bring a huge bag of change with you! Ville d'Avray not particularly nice. Hotel should offer a minibus service to Versailles and Paris. There is no incentive to stay there when you could be in a city centre hotel. I am also unsure how it has four stars as it lacks leisure facilities.
Our room was large and had a view of the lake and trees. We saw another room which was much smaller but still very well furnished and with views to the lake. The food is very good but relatively expensive. The restaurant is by the lake, request a lakeside table if you want to enjoy the view. The restaurant is covered but open on the sides.
The room was comfortable and spacious and the food in the Cafe restuarant was of a good standard The hotel were preparing for three functions and the staff were so engaged with these, we received rather poor service. To get pre dinner drinks we had to find the barman and we had the feeling that as ordinary guests we were not looked after. Additionally the Hotel itself is difficult to locate (even with Satnav} and also access to the underground car parkl is not easy. For a luxury hotel the bedding was sub-standard. The implication on the website was that the hotel stood in extensive grounds. This is not the case, it merely backs into a public park and lake.
The hotel is located near a beautiful park and a lake, the way to the center of Guyancourt through this park is very pleasant, though rather long. The hotel staff is very polite and well-disposed. Internet service is comfortable. The air conditioner was not effective enough during such a hot weather that was at the end of June, 2010. The table and chair in the room are good for the, but are not suitable for a work with paper and documents. A translucent curtain made of white tulle should be hung on the window, as the window looking at a car park, where inside the room is clearly visible.
Functional room, good dinner and breakfast. Friendly helpful staff. Free internet that actually worked!
Restaurant and staff organization ( very kind ) - I chosen this hotel for its position and its fair.
The rooms were small (but clean and stylish) and had no air conditioning except a window.
Quiet and accessible
You can walk to the famous all-france-open golf course. Some staffs are not kind. Hard to find the hotel.
Golf and tennis courts, swimming pool. Close to Versales and miniature France park. Free wi-fi. Breakfast for extra pay
Helpfull, English speaking staff, excellent facilities, very clean No English tv channels
Well located for travellers from Calais to the South of France. Quiet location The pillows were absolutely appalling - like light marshmallow - and that made it impossible to get a good night's sleep. The restaurant and bar personnel had the classic Parisian indifference to good service, which should have been trained out of them.
Room service dinner ordered 9pm took 1h40 to arrive. As some consolation, they removed any charge for this without question.
Friendly and helful staff, good location (5 minutes from Versailles, and I am sure in summer Golf players enjoy the stay and the swimming pool). it was very calm, children friendly and we had an excellent dinner in the hotel's restaurant (very good quality!)
Room very comfortable, clean and quiet. Didn't like the staff who were somewhat indifferent to us and other guests. Staff could do with improving on their customer skills.
the staff was very helpfull. The accomodation was ok.
Staff was very friendly and helpful.
Poor quality tv and were charged for this despite complaining. Rooms in need of upgrade.
friendly and helpful staff speaking foreign languages (in my case: German and English)
Room ok although not yet refurbished. Tv controller did not work. Bathroom "tired".
Clean and Tidy. Not close enough to town centre though
location is accessible for local transport no shower curtain
Business Trip Service in the dining room was very slow. Tables not cleared quickly
comfort, right size prices doesn't include the breakfast. It is a bit cheating, I believe Mercure is not a ryanair. Each day I had to pay extra 65 Euro for breakfast ( 5 persons family)
Cleaning staff started very early in the morning. My room was on the 4th floor and the constant noise from the cleaning cart, and people walking up and down the stairs was an inconvenience.