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Staff very friendly and helpful,The breakfast was first class,and the room was immaculately clean.
The Half Pension dinner was very good The breakfast, was not buffet and it took quite some time to get a few slices of ham and cheese. The dining room was very hot.
Beautiful room and bathroom, firm bed with good quality bedlinen. The location was good, quiet yet right by the lake and park and close to the town with its bars and restaurants. Indoor pool and leisure facilities were great (especially when it rained) and the staff were friendly and helpful - altogether a very pleasant stay.
Spacious well-equipped room, location close to the town centre
Parking charge seems high but parking spaces would be difficult to find close to the hotel.
Lovely brand new hotel - think we were the first guests so work still going on . Friendly staff and beautiful building and furnishings. A little too quiet but more guests arrived during our stay.
Everything. Great hotel, very helpful staff, excellent facilities and superb food and wines. Nice relaxing break. Close to town centre. Will definitly return. Nothing.
Restaurant quality very good. Bathroom looked good but lacked functionality...........to have a shower wet the entire bathroom. Very clean and comfortable room. No signs in town directing to hotel and hence very difficult to find.
Good Location and facilities, friendly staff. Will certainly consider staying there again. The restaurant is to my opinion a bit pricey for the region
Excellent location, beautiful surroundings, nice facility. The breakfast buffet was superb with very good pastries, freshly prepared eggs and a reasonable variety of items.
staff, especially Peter were very friendly and helpful. Just wish we had more time there.
The lake is beautiful and the staff is young, friendly and happy
Quiet surrondings There's no lunch service or a the option to buy quick food & beverages
The surroundings and location were great
The mountain location, facilities and cleanliness Receptionist was efficient but not friendly.
comfort, quiet, nice staff room temperature : extremely hot
The location and the quality of the service Difficult to find the hotel and the bad state of some facilities
Location close to the skii lifht, nice area and exelent for familys with jung kids,good skii shops around. The clean service is simple doesn't exist, just clean the floor but never under the bed, (plenty of dust)in 7 days do ot change the beds "cloth" and do not clean garbage collector.
Close to slopes, clean, efficient check-in and room cleaned every day. Apartment was advertised as sleeps 2-4 people but not much further which gave you the impression of having 2 bedrooms, not a lounge room and a bedroom. So probably was better value accom on the mountain with breakfast included. Had to pay for access to the pool/spa even if you were a guest. Also if you have a kitchen in the apartment the very least that you would expect supplied would be a sponge and some washing up liquid....
Proximity to piste, ski school
A cosy bar
Ideal for a 2 adults + 2 children sky weekend. Breakfast was correct in quantity and quality... and free for children under 10! The noise from the air conditioning system that was in a room just in front of ours (end of the corridor, first floor... Low price rooms?)
very comfort room (Duplex), beautiful view, convenient fo family. fukk kitchen
Staff very very helpful and kind
The accommodation was excellent; warm, modern & clean - I like the fact that you pay per room rather than per person. The pool area & pool itself was not warm enough to use comfortably. The car park charge was a little expensive. There was no gym or decent restaurant on site. The approach road was v. icy & not properly gritted after snow
The apartment was excellent. Spacious, clean and warm. Perfect location for skiing. And the spa is a bonus at the end of the day. We decided to pay 10 euros for a breakfast. It was very basic, the bread and rolls were not fresh and there was no hot food available. We will take advantage of the excellent apartment facilities during future visits.
Close to the ski lifts and the price of the hotel. Heated swimming pool; Lack of a bar and sitting area in the sun. Cleaning service included just making up the beds
The facilities were very good, and the location was excellent.
Lovely location, and comfortable firm matresses. Very nice breakfast, though if you are looking for a full english, then look elsewhere. Nice spacious living room area with a fire, so good chill out possibilities. the room was a bit small though and we were mysteriously put in the smokers area of the hotel, and I hate smoke, but it was only evident when we opened the door to the corridor, so it didnt affect me too much.
Not much! Rooms too noisy and too small, poorly equipped. I paid for the Confort room, which in theory has an extra living room. This was more like a cupboard, and totally unsuitable for work.
Swimming pool, jacuzzi and sauna were all excellent. Breakfast was good.Staff were very attentive. Hotel has no restaurant but its location puts you within easy walking distance of the town centre so no problem. Rooms were comfortable but very dark wood used on the floor and seemed a little oppressive Thank God for SatNav. This part of Puigcerda is a maze of one way streets. Make sure you have a downloaded map at the very least. Worth the effort though.
The location,,the open area. the short distances to many places The acoustic is very bad.Too much noise from adjacent rooms. The lack of elevator
Location, friendly staff Smoking in rooms
Very quite, relaxing, nice rooms. N/A
Lovely setting, good views, friendly, comfortable. Spa and pool nice. No restaurant
We enjoyed the swimming pool which was located in an upgraded glass house with beautiful views of the Pyrenees mountains. Very little interaction with staff and difficult to find someone to serve a beer at night, but maybe because the hotel was not so busy.
Family atmosphere, good service, proximity to centre of town + boating lake
First class hotel in every respect. This is my third visit and will certainly go again in the future
the location, service and food at teh restaurant
The room was very spacious, comfortable and clean. The facilities in the rooms were good. The gardens were nice. It is situated next to a busy roundabout near the border with France and therefore, noisy with many passing lorries during the day. The pool was being renovated. It would have been good to know about that before arriving.
Decent accomodation, breakfast was sufficient. More a 2-star than 3-star hotel. Poor view from the balcony. The family room on the image (showing a mezzanine with supposedly the other two beds) did not correspond to what we got, i.e. just a double room equipped with two extra beds.
It was quaint and well appointed. Good size room and bathroom. Staff were very pleasant.
The staff were fabulous. They were gracious, friendly, helpful in any way possible. The room was very spacious, airy. lots of light. The breakfasts were superb. The dining was excellent. The location was central to restaurants, banking, historic sites, etc. Parking close to the hotel was a breeze once you figured out the system on a typically narrow village road. Loved our stay. The only suggestion I can make is to get some directional signs up on the main road leading into town from Puigcerda'. This is a terrific hotel and prospective guests need to know better how to find you.
Great hotel, very comfortable, clean and charming – inside medieval little town. Lovely breakfast.
The breakfast at the hotel was excellent, the room comfortable and as good as you can get for the price and the service from the manager was faultless. Although the hotel restaurant was not open on the night of our arrival, in common with 90% of the restaurants in town, the restaurant next door was very good.
The rooms are clean and is a family friendly hotel. The staff is very helpful. The food in the restaurant/cafeteria is average and would pass on the breakfast. there are better places to have breakfast in the town area.
Staff service. I left an item of clothing behind and I have been contacted by email and a promise made to post this item to my home address.
Have stayed here before and were very happy to return. Everything was very, very good. Fantastic selection for breakfast. Will definitly return.
The friendliness and competence of the staff were remarkable and well over the standards. Besides, the location of the hotel es excellent for visiting this area of the Pirineos range of mountains and for practising all kinds of mountain sports.
We loved LLivia. We loved the staff. We thought the property was first rate and beautiful. The foodservice was excellent too.
A very calm and comfortable experience. Easy access to some beautiful countryside. Excellent multi-lingual staff were very attentive and helpful.
free internet. good breakfast the staff was partially helpful. the man was most unhelpful, rather rude, he knew i was frustrated, but did not offer to help. the hotel was far from the town. you either walked for 15min uphill or took an elevator as town was up on a hill. so not true advertising. not impressed
the quality of food served in hotel was excellent also the rooms were nice some staff were unhelpfull
Friendly staff, good restaurants close by, good wifi, easy free parking, breakfast good. This isn't a luxury hotel by any stretch of the imagination, but if you are in the area and need somewhere practical, this is ideal. A long way from the city centre, but then again it's right by the train station. You get what you settle for.
Very convenient to the train station but at the foot of a hill to the city center. There is a funicular/elevator you can ride to the city center. Hotel staff has limited English, but this was not a problem with my limited Spanish/Catalan. We used this hotel as a hub and stayed here twice. The second time the staff was more friendly than the first. Beautiful views of the Pyrenees Mts.
breakfast and price The room have a very strong smell of smoke. The facility is very old and has to be renovated.
The free Wifi, the restaraunt was nice, and breakfast was good The heat was not turned on when we arrived and the room was quite cold
The staff was very helpful. We appreciated the free internet. Very gracious service at breakfast. Nice small balcony in the room.
Good facilities, everything clean and working, comfortable beds, decent breakfast included, hotel staff very accommodating.
The english spoken by the receptionist was very good; she was very welcoming, and the information given to assist with onward travel was very useful. In addition, the hotel had its own restaurant for dinner with a reasonably priced Table D'hote menu. The price was very reasonable, and the room facilities all worked well. Could have used a more powerful bedside reading lamp.
Good price. Offered all I actually needed in the right location for an overnight stay in the area. Most of the staff very friendly and helpful, and the one that appeared less so was probably only because of a lack of a common language. Not in the nicest part of town. Room could have been cleaner. Environment not that welcoming mainly due to the public bar on the ground floor.