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Staff very friendly and helpful,The breakfast was first class,and the room was immaculately clean.
The Half Pension dinner was very good The breakfast, was not buffet and it took quite some time to get a few slices of ham and cheese. The dining room was very hot.
Good Location and facilities, friendly staff. Will certainly consider staying there again. The restaurant is to my opinion a bit pricey for the region
The lake is beautiful and the staff is young, friendly and happy
Spacious well-equipped room, location close to the town centre
Excellent location, beautiful surroundings, nice facility. The breakfast buffet was superb with very good pastries, freshly prepared eggs and a reasonable variety of items.
Parking charge seems high but parking spaces would be difficult to find close to the hotel.
Everything. Great hotel, very helpful staff, excellent facilities and superb food and wines. Nice relaxing break. Close to town centre. Will definitly return. Nothing.
Beautiful room and bathroom, firm bed with good quality bedlinen. The location was good, quiet yet right by the lake and park and close to the town with its bars and restaurants. Indoor pool and leisure facilities were great (especially when it rained) and the staff were friendly and helpful - altogether a very pleasant stay.
Lovely brand new hotel - think we were the first guests so work still going on . Friendly staff and beautiful building and furnishings. A little too quiet but more guests arrived during our stay.
staff, especially Peter were very friendly and helpful. Just wish we had more time there.
Restaurant quality very good. Bathroom looked good but lacked functionality...........to have a shower wet the entire bathroom. Very clean and comfortable room. No signs in town directing to hotel and hence very difficult to find.
The location and the quality of the service Difficult to find the hotel and the bad state of some facilities
Quiet surrondings There's no lunch service or a the option to buy quick food & beverages
The mountain location, facilities and cleanliness Receptionist was efficient but not friendly.
The surroundings and location were great
comfort, quiet, nice staff room temperature : extremely hot
Staff very very helpful and kind
A cosy bar
The apartment was excellent. Spacious, clean and warm. Perfect location for skiing. And the spa is a bonus at the end of the day. We decided to pay 10 euros for a breakfast. It was very basic, the bread and rolls were not fresh and there was no hot food available. We will take advantage of the excellent apartment facilities during future visits.
very comfort room (Duplex), beautiful view, convenient fo family. fukk kitchen
Close to slopes, clean, efficient check-in and room cleaned every day. Apartment was advertised as sleeps 2-4 people but not much further which gave you the impression of having 2 bedrooms, not a lounge room and a bedroom. So probably was better value accom on the mountain with breakfast included. Had to pay for access to the pool/spa even if you were a guest. Also if you have a kitchen in the apartment the very least that you would expect supplied would be a sponge and some washing up liquid....
Ideal for a 2 adults + 2 children sky weekend. Breakfast was correct in quantity and quality... and free for children under 10! The noise from the air conditioning system that was in a room just in front of ours (end of the corridor, first floor... Low price rooms?)
Location close to the skii lifht, nice area and exelent for familys with jung kids,good skii shops around. The clean service is simple doesn't exist, just clean the floor but never under the bed, (plenty of dust)in 7 days do ot change the beds "cloth" and do not clean garbage collector.
Proximity to piste, ski school
Close to the ski lifts and the price of the hotel. Heated swimming pool; Lack of a bar and sitting area in the sun. Cleaning service included just making up the beds
The accommodation was excellent; warm, modern & clean - I like the fact that you pay per room rather than per person. The pool area & pool itself was not warm enough to use comfortably. The car park charge was a little expensive. There was no gym or decent restaurant on site. The approach road was v. icy & not properly gritted after snow
Great hotel, very comfortable, clean and charming – inside medieval little town. Lovely breakfast.
The breakfast at the hotel was excellent, the room comfortable and as good as you can get for the price and the service from the manager was faultless. Although the hotel restaurant was not open on the night of our arrival, in common with 90% of the restaurants in town, the restaurant next door was very good.
Decent accomodation, breakfast was sufficient. More a 2-star than 3-star hotel. Poor view from the balcony. The family room on the image (showing a mezzanine with supposedly the other two beds) did not correspond to what we got, i.e. just a double room equipped with two extra beds.
The staff were fabulous. They were gracious, friendly, helpful in any way possible. The room was very spacious, airy. lots of light. The breakfasts were superb. The dining was excellent. The location was central to restaurants, banking, historic sites, etc. Parking close to the hotel was a breeze once you figured out the system on a typically narrow village road. Loved our stay. The only suggestion I can make is to get some directional signs up on the main road leading into town from Puigcerda'. This is a terrific hotel and prospective guests need to know better how to find you.
It was quaint and well appointed. Good size room and bathroom. Staff were very pleasant.
The rooms are clean and is a family friendly hotel. The staff is very helpful. The food in the restaurant/cafeteria is average and would pass on the breakfast. there are better places to have breakfast in the town area.
First class hotel in every respect. This is my third visit and will certainly go again in the future
The room was very spacious, comfortable and clean. The facilities in the rooms were good. The gardens were nice. It is situated next to a busy roundabout near the border with France and therefore, noisy with many passing lorries during the day. The pool was being renovated. It would have been good to know about that before arriving.
the location, service and food at teh restaurant
Lovely setting, good views, friendly, comfortable. Spa and pool nice. No restaurant
Location, friendly staff Smoking in rooms
Family atmosphere, good service, proximity to centre of town + boating lake
Not much! Rooms too noisy and too small, poorly equipped. I paid for the Confort room, which in theory has an extra living room. This was more like a cupboard, and totally unsuitable for work.
Swimming pool, jacuzzi and sauna were all excellent. Breakfast was good.Staff were very attentive. Hotel has no restaurant but its location puts you within easy walking distance of the town centre so no problem. Rooms were comfortable but very dark wood used on the floor and seemed a little oppressive Thank God for SatNav. This part of Puigcerda is a maze of one way streets. Make sure you have a downloaded map at the very least. Worth the effort though.
Very quite, relaxing, nice rooms. N/A
The facilities were very good, and the location was excellent.
We enjoyed the swimming pool which was located in an upgraded glass house with beautiful views of the Pyrenees mountains. Very little interaction with staff and difficult to find someone to serve a beer at night, but maybe because the hotel was not so busy.
Lovely location, and comfortable firm matresses. Very nice breakfast, though if you are looking for a full english, then look elsewhere. Nice spacious living room area with a fire, so good chill out possibilities. the room was a bit small though and we were mysteriously put in the smokers area of the hotel, and I hate smoke, but it was only evident when we opened the door to the corridor, so it didnt affect me too much.
The location,,the open area. the short distances to many places The acoustic is very bad.Too much noise from adjacent rooms. The lack of elevator
very friendly hosts and elegant interiors. Excellent breakfast. We loved the hotel, but be warned, outside the season Alp does not have any decent restaurant to eat in, so trip to Puigcerda is almost a necessity.
The room hwas nicely decorated and had a large window that opened over the town to view the mountain. Incredible view. Good breakfast and great value. We would have tried to stay another night but already had reservations in Girona. Would like to go back sometime.
Helpfulness of owner. Spoke and understood english. Able to advise on area. Hotel is exceptionally clean and well decorated. On arrival the room we had booked which was the Junior Suite which said there was a seperate bedroom from the main bedroom/lounge. What is failed to explain was that this bedroom is only suitable for children as beds are only 2 foot 6 inches wide. Therefore we had to be offered alernative rooms which was lucky to be avaThere was no hot water on both mornings we stayed at the hotel. This was put down to the solar system. Once the boiler had been put on there was plenty of hot water. This is the only downside of the hotel. Outside of the hotel there was a lot of road works and many of the surroundings roads. Therefore after rainfall the roads are very muddy..
Warm welcome - excellent, no fuss service. Great breakfast, excellent coffee! The hotel rooms were very warm -
Beautiful Bedrooms, very clean and Secure Car Parking
small hotel, run by owners. Rooms exellent. Owners allways on site if required.Local knowledge good.No on site parking, but free parking nearby. Small village .
It is a pretty village, easy to find, and not too far from ski slopes. The hotel appears to have been recently refurbished. Staff are friendly and a good continental breakfast is provided.
warm and helpful welcome, within striking distance of ski resorts
O.K nothing spectacular ,friendly staff but relatively expensive for the quality Very average hotel and no reason to select it above any others in the area
When you arrive, the door is locked and no one is around, so you have to really guess hard to find the key somewhere at the table in an envelope.
Staff were personally engaged in our stay and showed concern. The continental breakfast was quite generous.
I like the breakfast, and the hotel location. Also liked the personal attention. I would like to have a matrimonial bed instead two beds.
god atmosphere, kind staff, nice rooms, WIFI access, mountain view, perfect base for biking on roads
the quality of food served in hotel was excellent also the rooms were nice some staff were unhelpfull
free internet. good breakfast the staff was partially helpful. the man was most unhelpful, rather rude, he knew i was frustrated, but did not offer to help. the hotel was far from the town. you either walked for 15min uphill or took an elevator as town was up on a hill. so not true advertising. not impressed
A very calm and comfortable experience. Easy access to some beautiful countryside. Excellent multi-lingual staff were very attentive and helpful.
The friendliness and competence of the staff were remarkable and well over the standards. Besides, the location of the hotel es excellent for visiting this area of the Pirineos range of mountains and for practising all kinds of mountain sports.
Have stayed here before and were very happy to return. Everything was very, very good. Fantastic selection for breakfast. Will definitly return.
We loved LLivia. We loved the staff. We thought the property was first rate and beautiful. The foodservice was excellent too.
Staff service. I left an item of clothing behind and I have been contacted by email and a promise made to post this item to my home address.