location street noise. smell in the room.
The only one thing I liked it was the location which was near the cruise terminal as I had to join a cruise ship. I didn't like many things, the service is not good at all, the personnel is not professional, I asked for an additional towel and the answer from the Reception was "Yes of course, you can have it, come down to take it by yourself". The room was not comfortable, the bed is old and gave me a bad backache, the shower was not working properly and the cabin's door was broken. The minibar was empty I had to call and ask and they sent a steward to fill it up..."the lady came and filled it with 2 small bottles of natural water and 1 can of pepsi cola". This is not what you expect from a 3 stars Hotel for 75 euros per night!
It was close to the city centre, but not too noisy.
Location, staff value for money, cigarette smell
on our arrival hotel didn't had confirmation from booking.com. Staff was very nice and helpfull. they don't have parking for cars as it's writen on your site.
Excellent central location for sightseeing and transport links. Very helpful staff with good English. Good buffet breakfast included in price. Small lift which stopped on half landings, so you had to carry bags down a few steps.
The hotel was perfect for our needs and we were able to explore the area very easily from our hotel. It was excellent for the price.
It was close to the airport We first got a room that was stinky! Smokers i guess.We got another room, no problem
his was a great hotel... would stay here again in a second.
The staff and the breakfast. It was clean. The shower didn't work. The room was very small.
the price. The hotel was very cheap and we had everything what we needed. It was quite clean, the breakfast was okay. none
- nothing. the room was small for 4 persons, and there was nobody at the reception when we get there, so we call them to open.....
Not much, elevator worked Hotel did not return 2 emails; wake up call an hour early for flight back to us; no glasses in room; Noisy and unsavory neighborhood, as well as some other guest. WiFi incredibly limited and slow. Should have slept at airport for early flight rather than waste 65Eu here
The area is very strange. I wouldn't get out after the dark in that area. The train station near showed it very well... the ticket machine was all covered in steel, and the monitors were with thick grilage on them.
it's in the city center parking place
Taxi from cruise terminal cost E35 for a 5km trip@
The atmosphere was good and they looked after us well. The food was really good and the rooms were very clean. Very near to the Motorway and easy to find. Not the best part of town but very Italian. Market near by and parking was OK. At first sight you may be put off but inside was great.
Good size room, nice breakfast, very close to station and easy walk to sights of Genoa. Air conditioning wasn't working while we were there.
location is very close to train station Genova P.P. There is WiFi for extra money, but speed is extra slow and not stable. Door of room is not sound prove at all. If you sleep and somebody walks in a corridor feeling is like that somebody is in your room. TV signal is bad.
Too expensive, room was poor (maintenance, cleanliness). Breakfast very plain. Lovcation in centre
Perfect location, just few meters from main station. Hotel is clean and well kept.
The hotel is very closed to city center
My room looks nice, including all the facility I needed, but it was not quite clean. I could saw ashes flying in the morning sunshine.
proximity to middle of town noise from lane in front of hotel
Ideal location for visiting Genoa away from city polution yet able to be in the city within 15 minutes by frequent reasonably priced trains. Adjacent to Parks containing art, cafe and childrens playground. I would have prefered some literature prepared by the hotel about the immediate amenities especially as a non speaking Italian.
It was such a gracious hotel. I was so tired whern I arrived and felt quite restored by my stay (which I extended); its a lovely location away from the hustle and bustle (which is close enough if you really want it) and with a lovely gaarden. The staff were helpful and plesant. The charge for internet access was a little high I though, though all hotels in this general area seem to charge a lot so perhaps there are limited providers.
The breakfast was good. Freshly cut ham & a little cheese every day. Good variety. The PC in the lobby could never make an internet connection. Poor lighting in the room.
nice staff,cleanliness,close to the sea,park,nice enviroment poor brekfast,bad wifi signal,small room
Very comfortable hotel in excellant location for the coast and exploring a very interesting, but understated, town.
Sea view from balcony - great sunset in November. Great bathroom
Pleasant, convenient to the Passeggiata. No swimming pool.
Theese room doors are not good as a hotel-room door. It look likes garage doors.
only stayed one night, Good location and friendly and helpfull staff.
Just the location Really old rooms, poorly renovated. Weird smell in the whole hotel. Poor light.Poor window view. Awful decoration. Got a really ''cheap'' feeling during my stay
Nice spacious room. The bathroom really small and no internet which it said there was only in the reception area. Can be alot of noise from outside during early hours of the morning.
The staff at the hotel were very pleasant and eager to please. The hotel was a good combination of quirky and antique. The location is central. There was some street noise even though we were on the fifth floor.
Very close to Porto Vecchio and the Aquarium. Staff very helpfull
The only positive argument for us is that the hotel (???) is situated in the by Unesco protected pedestrion zone of the city, on walking distance from stazione principe and nearby restaurants, harbour... No trafic allowed but... (read our negative argments) Huuuuge cockroach in the bathroom - bad smell out of the foot washer without trivet - terrible disturbance on all tv channels - shower walls full of mould - no reading lounge - staff spoke only a few words english, no communication with guests - internet to pay for this room price?? - no minibar in the room to keep water cool - electricity works in all halls - not finished wall painting - window can't be opened - very noisy airconditioning machine in the room - partybeasts loudly passing through the street during night and early morning - breakfast is a disgrace : packed toast bread but no toaster, cornflakes but no milk, no fresh bread, no ham, no cheese, only few coffee cakes for all and packed cookies, no fresh juice, no eggs, no fruits
Location was excellent - in the middle of everything. Stuff very nice, the room was clean and comfortable.
If you don’t want to ruin your impression of Genova and Italy choose another hotel – the staff is very unpleasant and impolite.
Not far from Train station, good location. 1 hour free internet was handy. Breakfast was nice, so too was the waiter. Noise outside was awful, kept us awake most of the night. They wouldnt allow a 5 minute early breakfast because we had to catch a train. English was a struggle. Very expensive for what you get. No fridge or aircon.
nothing to like about Room layout and breakfast
Friendly staff. Clean. Close proximity to everything. It lives up to it's name - mini.But given the price...
Nice place, small price, basic hotel in a cute central road. Reception willing to help.
It was pleasant enough and had everything I needed.
Quite expensive but the hotel is lovely, new but very well planned & designed with flair to give a great atmosphere - the location helps of course, being right on the water. Also a lot of little accessories were provided in the room. Unusually, as there is nearly always something to criticise, we could make no criticism of The Jolly - Marina at all.
Very good hotel located into marina. Yachts are all around.Fantastic bar and restaurant with perfect terase.
there is no wide varity in food menu
The Hotel is well located but the staff, with rare exceptions, was not helpful at all. We needed a late check out ( around 2 PM ) to catch a plane and the lady at the desk told us she couldn't do it because the hotel was fully booked. However, acessing Booking.com we could easily see that there were, at least, 20 rooms available for the next day. We felt deceived because we were lied to.
Great Location, central and easy walking distance to restaurants, marina, aquarium etc
i came to the hotel parking straight from France thanks to my car gps ,the staff at reception was perfect and answer my worries:how can i park safely my car.and sold me tickets for the boat to take us to the Nautica international.i was also advised to a very good traditional restaurant in the vicinity for a nice dinner.100% efficient.thanks. none
In Centre City. Near The Aquarium
view I must go away two days before and I must pay for all period. This condition is not correct.
Paid for a regular room and got an awesome luxury apartment. Expensive (and full) parking, had to park in the (yet more expensive) Aquarium parking next door.
The hotel staff was very friendly and tried to help in any way. Breakfast was minimal relative to similar hotels.
The welcome and service in general were particularly good - very smiling and helpful staff, speaking both good english and french. Although not in the city centre, it is well connected by bus (bus stop just in front of the hotel, 10 mn ride, frequent buses) and you can leave your car in the hotel courtyard (free of charge), avoiding the trouble of city centre traffic. It is also close to the Lido. The hotel is very clean and appears to have been recently renovated.
The location is very good - not far from the center, near bus station, but aside from the city noise. A very nice building in "villa" style. The room is clean, bed is comfortable, breakfast is sufficient. Very helpful and friendly staff.
Nice people, clean bearterful building. Good breakfast and services. Nothing.
Staff very helpful and breakfast good. Thin walls, our neighbor kept us up most of the night. WIFI did not work.
Everything was ok, helply staff, nice rooms, very clean, no noise and good location in the city
Very helpful staff, charming rooms, cleanliness everywhere in thé hotel. Tasty italian breakfast. Bocadessa village 5 min walk with excellent restaurants. Nothing
The whole experience - all the staff were lovely, friendly and helpful. The hotel was excellent - near the sea, in a nice district, bus stop right outside made it very easy to travel about, pool & tennis courts next door. Would certainly stay there again.
Staff were helpful & friendly The hotel cold be difficult to find in a hire car.
The stuff was very friendly and helpfull +
Great location, not too far from the main station and not too far from the Port or the main square. Staff were very helpful, esp the lady on the day always helped with questions and queries. The only problem I found was on check out they wanted payment in cash which I didn't have so had to go find an ATM and get out enough. I told the guy on the desk I didn't have cash and he gave me no other option, there was a efpos machine on the desk so no idea why I couldn't use my card. Put a whole dampener on the stay.
Incredibly helpful staff. Central location. Easy to find. Room was spotlessly clean. Room was slightly on the small side - but we booked a basic room & it was fine for a couple of nights.
Inexpensive accommodation close to station Room on busy street - very noisy
The hotel staff's ability to communicate in English and their willingness to provide a map of the area, walking directions, key points of interest, restaurant suggestions, information on train schedules, and taxi notification was wonderful. The hotel staff was able to accommodate everything that we needed and answer all of our questions. The service was top notch!
My girlfriend and I staied in Hotel Helvetia just one night during a weekend in Genova and all has been perfect! The staff is very friendly and really kind! The position is fantastic and the price is onest, it has been a fantastic choice for our week-end visiting the Acquario di Genova (see the distance in Google Maps)! This hotel is recomended referring to our direct experience! Maybe the room was a bit small but it is perfect for short trip!
Rooms small... but not bad for European City standards. Staff very friendly.
Conveniently close to train station and harbor; good breakfast served earlier than in most other hotels
Big room, separate bad for child
the location the size of the room
Beautiful big room, brand new bathroom, great location, very friendly, helpful staff. The hotel is on the 3-rd floor without elevator - may be an issue for some people (not us).
perfect location near train station and right in the city center, nice rooms with old paintings on the ceiling, friendly and helpfull staff everything is a bit old and needs renovation
The beautiful frescoed ceiling really made the room special. But there's only one room like this, so request it if you want it! Very convenient to the main train station. No elevator to the second-floor (third floor for Americans) location.
We booked 2 rooms for our weekend stay in Genova at the hotel and both were nice. The bathroom in one of the rooms and the paint seemed newer. We really enjoyed the frescos on the ceilings and our well traveled dog was welcomed warmly by staff. We would stay here again.
Interior Price Staff view not include Nice location ! i like the design,its really genovese)) Breakfast not good without mini-bar
The staff was nice and the hotel was located very close to the aquarium. The room was clean and nice with a great painted ceiling. None
location near the train station; good value for the money; wireless internet availability lack of noise isolation from inside noise, but this is only important during busy early mornings;
Very convenient location and warm welcome. Good size room with a nice cup of coffee and cornetto to start the day - what more do you want? No problem to us. But for someone less abled, the top floor location might possibly be a problem but with prior notice the helpful staff will surely assist with luggage etc.,
Great location, ceilings in bedrooms stunning! Room a little chilly.
big rooms loudness of the street
Nice, professional staff. Good location when travelling by car, hotel is located directly next to corso Europa (main elevated street in Genova). Good breakfast, but the supply of food is not fast enough when a large group of guests wants to eat at the same time.
Very silent hotel. Spacious room and bathroom with functional furniture, free satellite TV, free mini bar, perfectly functional air-conditioning system (completely silent), helpful and professional staff. No privacy in the bathroom (glass door), no free wi-fi (very expensive rates), no free parking (although it was easy to park outside the hotel). The breakfast could be better for a 4* hotel.
Especially staff. The price compared to the quality of the staying is very low. Definitely an advice I am going to give when somebody I know goes to Genova.
Public rooms where beautiful and the location of the hotel was good (5 min. walk to the boulevard) ,with good public transportation to the city center (15 min. bus drive,bus stop in front off hotel). Nice beds and shower. Lady at the check in was not very helpfull and did'nt told anything about things such as times of dinner,breakfast etc. Room was not filthy but also not as clean as you would expect (floor was dirty,sink and table had stains). Some towels were laying on the floor in the bathroom and bathrobes and slippers where missing,we asked twice (!) but didn't got them. And as a 'grand finale' ;in the morning we couldn't get to breakfast!! Not even a cup of coffee....o_O And we saw that not even half of the tables were set..,there was plenty off room,but we had to wait in a line of 6 to 8 people! Now we are not very strenuous,but from our point of view,that's not how it should go in a 4 star hotel...? We canceled the second night...,very pitiable.
services / facilities poor breakfast
Easy to get it, very clean and comfortable
overall very good price performance the hotel is clean, however, some attention to details needs to improve to get an excellent mark (bathroom)
Very good room: clean, comfortable and quite. I also had a nice view out of my window: the window looked on a old church and sometimes I heard church bells ringing. Very relaxing and pleasant. Helpful staff. A bus stop was pretty near where a direct bus to the center could be taken. Free mini-bar in the room. Very expensive internet access.
Cleanliness of room, lots of space, nice bathroom. You need a car to go somewhere, bad location. It should have a pool at the hotel.
Clean and very comfort hotel. Stayed there as in a transit point during travelling in Italy by car. Will definitely come there again.
its handy location we had a pre dinner drink in the bar on saturday night, 2 vodka & 1 coca cola, the charge was e24... even compared to london or new york 5 star hotel prices we felt it was scandelous...
Great location. Breakfast was good. Both rooms had bathtubs, which is a real plus in Europe! The parking garage was a little hard to get to due to one way streets and center city traffic. However, it was plenty roomy for an SUV.
hotel location; comfort and cleanliness of room; helpfulness of staff, quality of breakfast and restaurant lack of internet capability to use my own laptop in room; limnited room service capabilty when we got in at 11:00 PM
The staff were very friendly and helpful. The location was excellent. The room had a bad smell.
Very close to the center and well communicated by bus. Muy cerca del centro y bien comunicado en autobús.
Nice reception, clean rooms, good breakfast buffet rooms are small and there was unpleasant smell in the room
location is smply the best if you're up for historical city centre & shopping, soap/shower gel/shampoo in the room were very good))) staff is mostly unfriendly, and honestly this hotel is not like true 4*, more looks like strong 3*. I stayed in a "superior" room, but it is indeed very tiny yet has modern refurbishment and good stylish bathroom
OK in general as a 4 star hotel. Rooms are comfortable and clean enough. It was worth for price that I payed to stay with the family I booked two rooms under my name through your web site and confirmed by a mail directly to the hotel too, but it was reserved only one room, at last I was at the reception for a half an hour get the other room
Restaurant. Shower power was weak
Position and quality of hotel
very nice room, large tv, large and plenty of towels, very short bath (impossible to relax), breakfast is served inside (very little sunlight) and the quality of breakfast does not correspond to 5-star hotel (coffee and brioche were disappointing), drinks in bar and room are very expensive, staff is correct but cold and a bit arrogant.
Very luxurious suite. Excellent staff service. Very clean. There was even a TV in the bathroom, with a spa bath and separate shower They have the fridge full with minibar items that cant be removed or there is an automatic charge to your bill, and there is no space for your own items. Very annoying but sadly getting more common.
The hotel staff were extremely welcoming and very helpful. I only stayed at the Bentley for one night but it was a great stay.
nice room, great bathroom, excellent staff no tea making facilities in the room
Very modern design. Spacious rooms. Good location
The staff could not have been more helpful and the room appointments/facilities etc were superb- Genova is also a wonderful city to visit . The restaurant dinner menu could perhaps benefit from a wider selection , given its 5* aspirations.
Brand new stylish hotel I dropped something in the bathroom and noticed that it was filthy under the wash basin etc
The head waiter was very helpful in pointing some interesting place to visit around the area.rooms were acoustically well insulated.mattresses and pillows were very comfortable. Signage were not clear for those driving.
A hotel of style and exquisite taste! Genoa is a delightful blend of the medieval and the modern. Stunning!