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very efficient and friendly staff overall, empathy for guest, swift service
The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
The hotel is very close to the city centre and only 36 miles from the Nurburgring
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
the facillities no
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
Staff where very curtious, rooms where clean and the location was perfect.
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
staff helpful and nice, convenient location (next to train station), wonderful breakfast, bright and comfortable room and bed. extremely slooooooow wifi, otherwise option to upgrade to faster wifi unreasonably expensive.
The location super close to the city and the main train station is perfect, especially if you need to travel to "Messe Koeln" (within 30min). The rooms are rather big and clean. Breakfast is fresh and offers a lot. Pretty warm rooms. Opening a window is not an option due to the noise of the train station. The taste of the coffee was not hot and not very tasty. Even with only few people having breakfast we had to ask for coffee severals times. All in all the staff was moderate polite but nothing more. Parking in the hotel is very expansive and the free wifi is only working in slow motion.
The location of room is amazing. In the city center. Our room was in front of railway station. So you can hear the trains and the announcement.
Very nice facility and close to many sites in the city. Clean, comfortable room.
I loved the location on the rhine. My room was not made for my second night stay since they did not complete the room by 3:30 when I came back to my room and after that I went out at about 4:30 and I suppose it was too late for housekeeping - so my bed wasn't made, my towels were changed etc.
Spaciousness of the room and the interior decoration - fantastic The structural noise - you could not help but hear everything, and there was a constant rumbrling noise. In the morning this was accompanied by a consistent knocking noise. Despite this the experience was fantastic - my wife shares the same opinion
It was excellent throughout. The breakfast on the terrace is an ideal way to start the day. It was one of my best hotel experiences ever.
The service at the hotel is first class. Excellent breakfast options and outstanding restaurant. The views from the breakfast/ restaurant terrace is unbelievable. Well located to get to the city or public transport. The room I was given was extremely small and overlooking the driveway. A problem if you have a long stay like I did of two weeks.
Location - on the river, and very close to hotel One of our party for dinner did not receive what they ordered, but the staff made us feel it was our fault and could have been more gracious and customer focused. This was the only bad experience with the hotel staff, otherwise they were excellent.
Very peaceful with views of the river Rhine. Good food in restaurant.
Great location; quiet and comfortable, and just a few minutes from the city centre. Staff helpful and pleasant.
Excellent ,friendly service
The breakfast was really good (as all breakfasts in Germany), the room was clean and modern The hotel is situated on the Rein river and not far from center, but to reach it in the evening is rather dangerous and scary, as there is park, where are no people and lights. There is no free wi-fi in rooms, in the lobby there is a computer but you need to give the receptionist your credit card or passport to use this computer maximum for one hour. The hotel has restaurant but it is always booked, so if you are staying at the hotel, it's not possible to have a lunch or dinner there, the receptionist woman recommended to go to another restaurant about 20-25 minutes away and didn't mention that there is a room food service.... The windows face either the park or river and it's very noisy outside: songs, loud music...
The location was fantastic and the rooms were very nice. The breakfast was a great spread of fruits, eggs, breads and cereals. My one complaint is they gave one login for the wifi so I could only connect one device and it was pretty slow. You could spend more for the premium wifi.
The friendly and efficient staff...and the breakfasts!!
Friendly staff, nice room, great breakfast, perfect location in Bonn.
services, staff, comfort none
Cleanliness and position of hotel; kindness of hotel staff
The breakfast is really nice, fresh and rich. Location, completely in pedestrian centre of Bonn is great. I did not like the single bed, it is too small. Generally beds are too hard. ( I tried a single and a twin room). The room 208 has a very weird architecture. The shower is located directly in the entrance and the tub in the room.... The room has been renovated recently though.
Great location, the hotel is old but classy in its own way. The staff was exelent.
Location Lack of ironing facilities
The location is perfect, staff are very friendly and breakfast quite abundant! Maybe the price is a bit too high, but the service is great
Very nice city, most attractive hotel with an interesting past, excellent helpful staff. Outside the window there was a noise of glass recycling being moved early on Saturday morning - but only slight.
Old hotel right in the centre of Bonn, but renovated rooms which in the end make it pretty anodine. Decent, with decent service, but far too expensive.
Central location but room was quiet. The room was very clean, comfortable and the interior seemed to be new. The breakfast buffet was excellent and the staff very friendly and helpful. Bathroom has a fully transparent glass door. Taking a shower results in a flooding since the glass wall only covers 1/3 of the bathtub.
location and price
The hotel is very nice, and if you are facing the right direction you have a glorious view of Bonn and the Rhien. It is centrally located directly accross the street from the Hbf. The Hotel building is very unattractive, and when you first arrive you are a little hesitant about what caliber of hotel this is. Additionally right outide the Hbf hang out a lot of homeless/ panhandlers and therefore the direct surroundings are a little shady. But one street over is the start of Bonn inner city, and it is beautiful.
Proximity to railway station and city centre
Friendly and warm reception. Well appointed and comfortable room. Good buffet breakfast. Good wifi internet service. Very good location immediately beside the main railway station. No tea and coffee making facilities in the rooms.
Location close to the train station. Wireless Internet connection did not work. I was out of the range of the wireless access point in room 329.
Location was perfect for me but maybe not for everyone. It is in the city centre directly beside the main train station. Nothing negative. Nothing amazing either. Handy for business travellers moving from city to city.
Excellent location. Breakfast was very good and included fresh fruit. nice view from the breakfast room
Location Noise. General comment - does not deserve 4 stars
The place is modern, quiet, and ample. The rooms are spacious, very clean, and with nice views of either the garden or the street. The bathroom is very big. The hotel is just a couple of blocks from the central train/subway station, which his very handy. As an incentive for business travelers, the hotel manager should buy more iron and iron boards, since there are very few there. As a tourist I wouldn't need them, but as a business traveler, they are very useful.
Very spacious, excellent breakfast.
Spacious rooms; very clean; contemporary and essential furniture; hi-def tv; spacious bathroom; and spacious dining room. Part of the hotel is a former Seminar, which blends very well with an adjacent modern building, where many of the rooms are located. From the street entrance to the lobby you have to climb a few steps. It would be helpful to have a ramp, or a lift, specially when you carry your luggage.
spacious room, friendly and informative staff, convenient location, excellent breakfast
The location is unbeatable; right next to the train station. The staff was very correct and customer service oriented. Nice (hard, I like that) beds and decent breakfast. The interior seems a bit tired, the TV had only 1 English channel, and the heating wasn't working very well. These are all minor points. What is extremely important to notice, and other travelers have mentioned this as well, is that the sound proofing (which the hotel states on its website) only refers to the inside of the hotel. Sounds from outside, including but not limited to trains, can be heard quite easily, even on the fifth floor looking onto the street.
Sauna Parking costs extra 13 Euro per nignt
Clean and comfortable rooms Housekeeping service started at 8:30 am on the weekend, too early and annoying. Satellite TV channels included only one in English and none in French.
The bed was incredibly comfortable. The pool facility was clean and much appreciated (used daily). A computer with internet access was available in for extra charge. The location was superb; frankly, you cannot beat the location given access to public transportation. I walked from the train station to the hotel with luggage, which was no problem at all and gave me an immediate feel for the area. No.
The breakfast was superb. The location suited us perfectly as we travelled by train. Very comfortable room and bed. I liked the No smoking rooms I did not like people smoking in the Lobby area. It spoilt the atmosphere of an otherwise great Hotel.
Excellent location, almost next to the train station and within walking distance to the city centre. Good breakfast choice. The smell of smoke in my room and in the area between the elevators and the restaurant where there would always be smokers. Many TV channels, but only one in English and newspapers at breakfast German only. Just one internet computer, for which they charged 12 times the price of the local internet cafes. If you are a German speaking smoker, go there. If not, give it a miss.
All aspects of the hotel were good! If I was to look for something that may be improved it would be that breakfast finishes at 10:30 and when coming at 10:00am you may find that the choice is limited and thingd are being put away. However, this is looking for an item to be critical about.
Location We booked a double room. But it was a twin room.
A comfortable and peaceful hotel very close to hauptbahnhof and the bus station. Having breakfasts by a nice garden view with a friendly staff.
Very close to the train station, yet quiet enough that you only hear the train wheels as they pass. Walking distance to services and Bonn attractions. Buffet breakfast had good selection for varied diets. Maybe the basement bar area is in need of updating / renovation?
great helpful staff no ramp at the entrace....had to lift up and carry my suitcase up a set of stairs to enter! not good when one has a heavy suitcase
The staff in the Bristol are excellent. I have stayed there numerous times.
Lovely breakfast buffet.
Very good location - just 5 min walking from central station and center of the city. Stuff on the reception is friendly and helpful. In spite of nearby central station its very quietly and cosily in the room, I slept perfectly. The breakfast is great. I didn't like room`s design - it looks old fashion for me, but it depends on you - I prefer modern style. And on my personal opinion its not 4 stars, but 3 stars is for sure
The atmosphere, decor, dinner and staff. A freindly and effecient service in a typicaly old style German hotel. Good breaksfast and very comfrotable rooms. No
Very good hotel. Really nice breakfasts. Comfortable room and bed Note that if you book a single room - you might get a single bed. Was not a problem for me though as the room was quite spacious.
nice rooms, good breakfast, perfect location, staff was ok, swimming pool and sauna - ideal for a business trip to my mind
Very helpful staff, comfortable surroundings.
Large room. Some noise from the street and a narrow bed.
Location is good. bit noisy
Close proximity to train and restaurants etc. Was bit noisy until late at night
The location is excellent. Close to the city centre, shops, and restaurants. Clean. I always make a point of hanging up my towels (as opposed to leaving them on the bathroom floor) because of environmental concerns. At this hotel (like many others) there are signs inviting you to reuse your towels but if you attempt to do so, the cleaning staff replace them anyway.
Tram stop is directly by the hotel. Absolutly not possible to fall asleep before 1 a.m.
The friendly staff and the very good breakfast that they offer The tram noise at nights
Good location - handy for bus, U-Bahn and mainline station. Breakfast - very good choice of good food Staff - friendly and helpful
The hotel europa is in the centre of bonn providing good basic accomodation
Easy to find, close to the MAin station - Hauptbahnhof Even in the non-smoking rooms, the cigarette smoke/odour could be smelled
Small,homely hotel.Very friendly staff.2 Min. Into city centre.Would stay there again.Wouldn't bring my kids there.
The hotel is conveniently located close to bonn main train station. Good value for money.
Excellent location for my business, and also for after-work walks and shopping. Pleasant atmosphere and friendly staff.
Friendly staff and good location close to the city center. Courtyard vas nice. - Small, noisy room. No A/C, just a fan. opening windows brought in the noise of the street, including a tram line. - Poor buffet breakfast. We expected more for the price and category of hotel.
Quiet, friendly staff Breakfast could have been better
If not excellent, all conditions were good. I have no particular complaint.
Clean, fairly spacious Room was very dark - difficult to work. Very poor desk space. No satelitte tv with English channels (only cnn). Tea/coffe making facilities inthe room would have been nice.
Location is excellent, v close to the station and easy for shopping. I would have liked tea and coffee and kettle in the room. They had free room service which was great but your own kettle would have been easier for everyone!
Very nice staff, room was big and clean, very close to the city center and main station, internet is for free and works without problems.
Clean room, friendly staff...good breakfast. Just one English channel on tv CNN ; Wifi connection in room was very slow
Modern room, layout and size Repair work on patio outside room at 8 a.m. during week. Noisy students in hallway!
Excellent location, courteous staff and excellent breakfast.
Friendly staff & helpful & clean & well thought-out rooms. Also close to Bonn centre.
Wonderfully friendly and helpful staff. Very close to town and river.
Good breakfast - They were still bring out more eggs and breads even at the end of breakfast time. The bathroom was modern and clean. Also the room was clean and quiet. Location - It´s about 10 minutes walk from the station. I wish the heaters in the room were more powerful. It was a cold day and the room was still cold even I turned the both heaters to the maximum.
Outstanding place, great and clean room, and superb breakfast!
Close enough to the city centre. Rooms are just new, funitures and quality are OK. You can reach WiFi from the hotel. I connected from 3rd floor room, very weak but enough for mail check. No parking lot. Nearest one with roof costs 14,5 EUR for one night.
The hotel is well furnished, offers an excellent breakfast and is located on walk distance of the Beethoven halle and the the city center. Nothing.
nice staff, very friendly, small rooms but very clean, not loud
Spacious, very clean, large room. Very helpful with internet.
Friendlyness of all the staff. Would stay at this hotel again if we visit Bonn Nothing
very friendly and family run. we have visited several times and would certainly recommend it .
It was a very good location, breakfast was good, and hotel was clean. Our three night stay was very enjoyable until our last two min"s in building during check out, staff member was very rude, and nasty, was very dissapointed, and shocked, all other staff were vvvv helpfull and plesent.
Excellent service, friendly staff, great location, lovely breakfast. Could not use international calling cards from my room.
Very conveniently situated for the city but quiet. Staff veryhelpful (re-arranged for us to have one room throughout when we decided to stay five nights instead of one.) No adverse comment.
Everyone was amazing. The hotel staff were incredibly helpful and very friendly. The daily breakfast was delightful!! A fantastic location very close to the city centre and great rates.
Whole experience of hotel,good central location, secure parking,good breakfast,spotless room, helpful friendly staff. Triple room had two bedrooms.
location excellent and the staff are very friendly and helpful
A good clean friendly hotel with an excellent breakfast included in the price.
The friendliness of the staff and their willingness to help out with our bicycles The outside didn't look too good so we were surprised by how nice the hotel was. It wasn't in the best area so if I had been travelling alone I might not have wanted to wander around after dark.
The staff was great especially helping out someone who doesn't speak any German. The breakfast was wonderful, the breakfast room in particular was nicer than many more famous hotels I've stayed in. It would be nice to have known there was not shampoo and soap for the shower. I did have bodywash but no shampoo. However, the staff did help me find a local store where I could purchase some.
very good value for the price, staff is friendly, hotel is very clean and close to the city centre. breakfast were suprisingly rich for a 2 star hotel. it is on a little noisy street, but you probably can´t avoid that in the centre.
The hotel was very conveniently situated. The room was fine and the breakfast was good.
The ospitality is the strength of this hotel: the staff was very nice, in the breakfast you could choose everything you want among a very great number of things, and the cleaning service was perfect. It was a to expensive for the stars of the hotel
the organisation, nice and welcoming staff, super clean room
The quality of service and quick response by staff Language barrier among front office staff
It has all you need and is quiet. It is in a bit of a strange location.
Very friendly homelike atmosphere, rich and tasty breakfast, the room was very clean
The reception is working well conisdering the size of the hotel. Kind consideration was given to me for putting me on the ground floor to avoid stairs and the bother of an elevator. In all, this is a boutique hotel with its own appeal and charm. A window was left open with the curains drawn so I was not aware of it until I felt the cold in the middle of the night. My carelessnes as much as anybody else's.
very clean hotel and good breakfast
Great location. Friendly staff. Sharing a bathroom. No fan or air conditioning. Window would not open enough to get a breeze.
too much external noise from the railway station
The beds were greta as was the covers. The bathroom is rediculoislysmall. it is a bathroom "IN SUITE" not en suite. No refreshments in the room???? No
Very good environment, location, and family atmosphere. No.
The hotel is located just 3 min walk from Bonn Hbf. The Double Room (No. 7) at Mozart was wonderful. Probably, it was the best room. It was pretty big, with shower and washing, beautiful balcony with great view, nice bed, and all the essentials for a comfy short stay. Other rooms looked a lot smaller and less comfortable.