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The hotel is very close to the city centre and only 36 miles from the Nurburgring
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
very efficient and friendly staff overall, empathy for guest, swift service
the facillities no
Staff where very curtious, rooms where clean and the location was perfect.
Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
The breakfast was really good (as all breakfasts in Germany), the room was clean and modern The hotel is situated on the Rein river and not far from center, but to reach it in the evening is rather dangerous and scary, as there is park, where are no people and lights. There is no free wi-fi in rooms, in the lobby there is a computer but you need to give the receptionist your credit card or passport to use this computer maximum for one hour. The hotel has restaurant but it is always booked, so if you are staying at the hotel, it's not possible to have a lunch or dinner there, the receptionist woman recommended to go to another restaurant about 20-25 minutes away and didn't mention that there is a room food service.... The windows face either the park or river and it's very noisy outside: songs, loud music...
Excellent ,friendly service
It was excellent throughout. The breakfast on the terrace is an ideal way to start the day. It was one of my best hotel experiences ever.
Spaciousness of the room and the interior decoration - fantastic The structural noise - you could not help but hear everything, and there was a constant rumbrling noise. In the morning this was accompanied by a consistent knocking noise. Despite this the experience was fantastic - my wife shares the same opinion
Location - on the river, and very close to hotel One of our party for dinner did not receive what they ordered, but the staff made us feel it was our fault and could have been more gracious and customer focused. This was the only bad experience with the hotel staff, otherwise they were excellent.
Very peaceful with views of the river Rhine. Good food in restaurant.
Great location; quiet and comfortable, and just a few minutes from the city centre. Staff helpful and pleasant.
The service at the hotel is first class. Excellent breakfast options and outstanding restaurant. The views from the breakfast/ restaurant terrace is unbelievable. Well located to get to the city or public transport. The room I was given was extremely small and overlooking the driveway. A problem if you have a long stay like I did of two weeks.
I loved the location on the rhine. My room was not made for my second night stay since they did not complete the room by 3:30 when I came back to my room and after that I went out at about 4:30 and I suppose it was too late for housekeeping - so my bed wasn't made, my towels were changed etc.
Very conveniently situated for the city but quiet. Staff veryhelpful (re-arranged for us to have one room throughout when we decided to stay five nights instead of one.) No adverse comment.
Whole experience of hotel,good central location, secure parking,good breakfast,spotless room, helpful friendly staff. Triple room had two bedrooms.
very friendly and family run. we have visited several times and would certainly recommend it .
Friendlyness of all the staff. Would stay at this hotel again if we visit Bonn Nothing
It was a very good location, breakfast was good, and hotel was clean. Our three night stay was very enjoyable until our last two min"s in building during check out, staff member was very rude, and nasty, was very dissapointed, and shocked, all other staff were vvvv helpfull and plesent.
Spacious, very clean, large room. Very helpful with internet.
location excellent and the staff are very friendly and helpful
Everyone was amazing. The hotel staff were incredibly helpful and very friendly. The daily breakfast was delightful!! A fantastic location very close to the city centre and great rates.
Excellent service, friendly staff, great location, lovely breakfast. Could not use international calling cards from my room.
A good clean friendly hotel with an excellent breakfast included in the price.
Very pleasant hotel in the center of Bonn near the metro-station Juridicum. Good atmosphear to relax and sleep. The staff is very helpfull and polite. Breakfast was also good and not too simple for 6 Euro.
very close to city centre but still quiet location
The staff at the hotel are very friendly and helpful. Our room was quite large for European standards. It contained a refrigerator which we did not expect to have... Overall, we had a comfortable and enoyable stay. The breakfast was 6 euro/person and quite substantial and worth it. I would definitely stay at the Mercedes again.
location is good
The room smelled of smoke
Location near the city, Second time we have stayed in an apartment and the privacy, comfort and space are all spot on. Nice breakfast with freshly cooked eggs to order. Modern room with good TV and music system and small kitchen. Found with Sat Nav, might be difficult without it. Location is a buy-off with ease of parking but we have managed to park each time.
Very clean and renewed recently. little expensive and no 24 hours reception.
wireless easy and effective, stuff helpful even during night
It was a very comfortable quiet hotel, enjoyable breakfast no lift
The room was very quite, the breakfast was very good and diversifay -
Although the entrance is almost too small to notice, the hotel has very comfortable rooms and is right in the middle of the town. Parking is very nearby in the Underground park, but exiting in a completely different part of the town's one way system, which caused us problems. It was quiet though central. Not the hotel's fault but the one way system and pedestrianised centre of town made it very difficult to find one's way round, especially on a very short stay.
They are friendly, and in a central location (the hotel itself isn't terribly picturesque, but is v. close to the Hofgarten park and the Rhine, which are). Only the bathroom let the product down (see below). The bathroom in our room was not in good order (broken door handle, door did not shut properly!). Noise also seemed to pass pretty easily between rooms. Minibar empty.
Very pleasant room and en suite bathroom. Good pressure in shower, and warm water always available. Good wardrobe space and shelves. Comfortable bed. Very nice buffet breakfast with a good choice of breads, cheeses, meats, cereals etc. Pleasant staff. The location is excellent - literally one minute from the main square on one side and the university on the other. Ideal for business in the university. The hotel was sometimes too warm (for my liking), requiring me to keep the window open. However, although the street outside is fairly quiet, the traffic noise can wake you up from around 5.00am if the window is open. The simple solution is to close the window if you want to go back to sleep, so it is a minor problem.
I had a shared shower and toilet, but I had the impression that I was the only one using it on my floor of about 5 rooms. The room was quiet: I didn't hear much noise from other hotel guests, the elevator or the street. (I was on the second floor, street side). The staff is very friendly and helpful. A "do not disturb" sign would be nice. I didn't hear the cleaning lady's knock on my door, which was a bit embarrasing for the both of us. Also, breakfast during the weekends isn't until 8 am, so I missed one breakfast because of an early meeting. And the wireless internet is from a T-mobile hotspot, which is 8 euro for an hour according to the portal. It is a very small hotel, so don't check out the very last minute before your train leaves, because in the morning, the receptionist also has to take care of the breakfast for the guests.
This was a charming story book hotel It had an "Old World" decor and atmosphere. There was a lot of attention to detail which gave it a personalized touch. The rooms were large as was the bathroom attached They were sunny and pristine. Breakfast looked wonderful but I had to leave before service because of my flight time. In the review the hotel sounded locked away in a hill however it was a half block from the tram however it was in a "isolated" area Walking down the isolated street and unlocking myself into the hotel made me make sure I returned before dark. If I had not been alone I probably would have been less cautious. There were no immediate attractions in the area eventhough I walked about to find However you can get back into Bonn in 20 minutes on the tram
Location, location, location. Our room, on the top floor (1 flight above lift access) was quite roomy, with every basic necessity. Generally basic, but comfortable nonetheless. The main drawbacks would be noise and I imagine, at certain times, lack of a/C. The noise problem is overcome by closing windows, but that eliminates ventilation. During our stay, though (early October), we were still comfortable overnight.
The breakfast was very nice, and the rooms are cozy. The location is great too. The wireless kept kicking me off and I would have to re-enter the password every 5 minutes.
very kind staffs, great location, clean room, yummy breakfast
Very friendly and helpful staff; great location in the city centre; very little street noise at night; clean, comfortable rooms and bathrooms; nice breakfast; fridge with cold drinks in the lobby. Only one little thing: there was a continuous "whistling" or "peeping" noise coming from the toilet next to our room. This was hardly a problem during the daytime, but was rather annoying at night... (Note to the owners: it might be good to try and fix this... Our room was 3.2, the noise came from the shared toilet on the same floor.)
The staff were extremely friendly with a great hotel location - very central
Outstanding place, great and clean room, and superb breakfast!
Friendly staff & helpful & clean & well thought-out rooms. Also close to Bonn centre.
nice staff, very friendly, small rooms but very clean, not loud
Wonderfully friendly and helpful staff. Very close to town and river.
The hotel is well furnished, offers an excellent breakfast and is located on walk distance of the Beethoven halle and the the city center. Nothing.
Excellent location, courteous staff and excellent breakfast.
Modern room, layout and size Repair work on patio outside room at 8 a.m. during week. Noisy students in hallway!
Good breakfast - They were still bring out more eggs and breads even at the end of breakfast time. The bathroom was modern and clean. Also the room was clean and quiet. Location - It´s about 10 minutes walk from the station. I wish the heaters in the room were more powerful. It was a cold day and the room was still cold even I turned the both heaters to the maximum.
Close enough to the city centre. Rooms are just new, funitures and quality are OK. You can reach WiFi from the hotel. I connected from 3rd floor room, very weak but enough for mail check. No parking lot. Nearest one with roof costs 14,5 EUR for one night.
The staff was great especially helping out someone who doesn't speak any German. The breakfast was wonderful, the breakfast room in particular was nicer than many more famous hotels I've stayed in. It would be nice to have known there was not shampoo and soap for the shower. I did have bodywash but no shampoo. However, the staff did help me find a local store where I could purchase some.
The hotel was very conveniently situated. The room was fine and the breakfast was good.
The quality of service and quick response by staff Language barrier among front office staff
The friendliness of the staff and their willingness to help out with our bicycles The outside didn't look too good so we were surprised by how nice the hotel was. It wasn't in the best area so if I had been travelling alone I might not have wanted to wander around after dark.
The ospitality is the strength of this hotel: the staff was very nice, in the breakfast you could choose everything you want among a very great number of things, and the cleaning service was perfect. It was a to expensive for the stars of the hotel
very good value for the price, staff is friendly, hotel is very clean and close to the city centre. breakfast were suprisingly rich for a 2 star hotel. it is on a little noisy street, but you probably can´t avoid that in the centre.
the organisation, nice and welcoming staff, super clean room
Small,homely hotel.Very friendly staff.2 Min. Into city centre.Would stay there again.Wouldn't bring my kids there.
Quiet, friendly staff Breakfast could have been better
If not excellent, all conditions were good. I have no particular complaint.
Friendly staff and good location close to the city center. Courtyard vas nice. - Small, noisy room. No A/C, just a fan. opening windows brought in the noise of the street, including a tram line. - Poor buffet breakfast. We expected more for the price and category of hotel.
Clean, fairly spacious Room was very dark - difficult to work. Very poor desk space. No satelitte tv with English channels (only cnn). Tea/coffe making facilities inthe room would have been nice.
Clean room, friendly staff...good breakfast. Just one English channel on tv CNN ; Wifi connection in room was very slow
Very nice staff, room was big and clean, very close to the city center and main station, internet is for free and works without problems.
The hotel is conveniently located close to bonn main train station. Good value for money.
Excellent location for my business, and also for after-work walks and shopping. Pleasant atmosphere and friendly staff.
Location is excellent, v close to the station and easy for shopping. I would have liked tea and coffee and kettle in the room. They had free room service which was great but your own kettle would have been easier for everyone!
Location is good. bit noisy
The friendly staff and the very good breakfast that they offer The tram noise at nights
The hotel europa is in the centre of bonn providing good basic accomodation
Large room. Some noise from the street and a narrow bed.
Tram stop is directly by the hotel. Absolutly not possible to fall asleep before 1 a.m.
Easy to find, close to the MAin station - Hauptbahnhof Even in the non-smoking rooms, the cigarette smoke/odour could be smelled
Good location - handy for bus, U-Bahn and mainline station. Breakfast - very good choice of good food Staff - friendly and helpful
The location is excellent. Close to the city centre, shops, and restaurants. Clean. I always make a point of hanging up my towels (as opposed to leaving them on the bathroom floor) because of environmental concerns. At this hotel (like many others) there are signs inviting you to reuse your towels but if you attempt to do so, the cleaning staff replace them anyway.
Close proximity to train and restaurants etc. Was bit noisy until late at night
staff helpful and nice, convenient location (next to train station), wonderful breakfast, bright and comfortable room and bed. extremely slooooooow wifi, otherwise option to upgrade to faster wifi unreasonably expensive.
The location super close to the city and the main train station is perfect, especially if you need to travel to "Messe Koeln" (within 30min). The rooms are rather big and clean. Breakfast is fresh and offers a lot. Pretty warm rooms. Opening a window is not an option due to the noise of the train station. The taste of the coffee was not hot and not very tasty. Even with only few people having breakfast we had to ask for coffee severals times. All in all the staff was moderate polite but nothing more. Parking in the hotel is very expansive and the free wifi is only working in slow motion.
The location of room is amazing. In the city center. Our room was in front of railway station. So you can hear the trains and the announcement.
Very nice facility and close to many sites in the city. Clean, comfortable room.
Very spacious, excellent breakfast.
Spacious rooms; very clean; contemporary and essential furniture; hi-def tv; spacious bathroom; and spacious dining room. Part of the hotel is a former Seminar, which blends very well with an adjacent modern building, where many of the rooms are located. From the street entrance to the lobby you have to climb a few steps. It would be helpful to have a ramp, or a lift, specially when you carry your luggage.
spacious room, friendly and informative staff, convenient location, excellent breakfast
The place is modern, quiet, and ample. The rooms are spacious, very clean, and with nice views of either the garden or the street. The bathroom is very big. The hotel is just a couple of blocks from the central train/subway station, which his very handy. As an incentive for business travelers, the hotel manager should buy more iron and iron boards, since there are very few there. As a tourist I wouldn't need them, but as a business traveler, they are very useful.
Very comfortable hotel, very well placed for the Rhine and local sights
Location and price. A nice modest hotel on the river. Although the windows faced the main road, the room was very quiet! Breakfast was a little slow, possibly due to busy peak.
Essentially, location and cleanliness. The price is good regarding global quality of the Hotel. The hotel is quite noisy, even if it depends on other customers.
A very friendly and helpful staff.
Good location and helpful staff. The decor was a bit tired.
Staff are terrifically friendly and helpful. The location was great. The room was quite small, but as I didn't spend much time there (other than sleeping) it wasn't a problem,
The staff is very very friendly and helpful.
Cleanliness of the bathroom and the room. The carpets were dirty.
staff very kind, very fair price
The hotel staff are very friendly and provide the best to thier clients. Its like family hotel. the location is aso v. good close to city cenrter and train station nothing
location and price
Proximity to railway station and city centre
Central location but room was quiet. The room was very clean, comfortable and the interior seemed to be new. The breakfast buffet was excellent and the staff very friendly and helpful. Bathroom has a fully transparent glass door. Taking a shower results in a flooding since the glass wall only covers 1/3 of the bathtub.
Location close to the train station. Wireless Internet connection did not work. I was out of the range of the wireless access point in room 329.
Friendly and warm reception. Well appointed and comfortable room. Good buffet breakfast. Good wifi internet service. Very good location immediately beside the main railway station. No tea and coffee making facilities in the rooms.
Location was perfect for me but maybe not for everyone. It is in the city centre directly beside the main train station. Nothing negative. Nothing amazing either. Handy for business travellers moving from city to city.
Location Noise. General comment - does not deserve 4 stars
The hotel is very nice, and if you are facing the right direction you have a glorious view of Bonn and the Rhien. It is centrally located directly accross the street from the Hbf. The Hotel building is very unattractive, and when you first arrive you are a little hesitant about what caliber of hotel this is. Additionally right outide the Hbf hang out a lot of homeless/ panhandlers and therefore the direct surroundings are a little shady. But one street over is the start of Bonn inner city, and it is beautiful.
Excellent location. Breakfast was very good and included fresh fruit. nice view from the breakfast room
The breakfast was superb. The location suited us perfectly as we travelled by train. Very comfortable room and bed. I liked the No smoking rooms I did not like people smoking in the Lobby area. It spoilt the atmosphere of an otherwise great Hotel.
Clean and comfortable rooms Housekeeping service started at 8:30 am on the weekend, too early and annoying. Satellite TV channels included only one in English and none in French.
Location We booked a double room. But it was a twin room.
All aspects of the hotel were good! If I was to look for something that may be improved it would be that breakfast finishes at 10:30 and when coming at 10:00am you may find that the choice is limited and thingd are being put away. However, this is looking for an item to be critical about.
The bed was incredibly comfortable. The pool facility was clean and much appreciated (used daily). A computer with internet access was available in for extra charge. The location was superb; frankly, you cannot beat the location given access to public transportation. I walked from the train station to the hotel with luggage, which was no problem at all and gave me an immediate feel for the area. No.
Very close to the train station, yet quiet enough that you only hear the train wheels as they pass. Walking distance to services and Bonn attractions. Buffet breakfast had good selection for varied diets. Maybe the basement bar area is in need of updating / renovation?
The location is unbeatable; right next to the train station. The staff was very correct and customer service oriented. Nice (hard, I like that) beds and decent breakfast. The interior seems a bit tired, the TV had only 1 English channel, and the heating wasn't working very well. These are all minor points. What is extremely important to notice, and other travelers have mentioned this as well, is that the sound proofing (which the hotel states on its website) only refers to the inside of the hotel. Sounds from outside, including but not limited to trains, can be heard quite easily, even on the fifth floor looking onto the street.
Excellent location, almost next to the train station and within walking distance to the city centre. Good breakfast choice. The smell of smoke in my room and in the area between the elevators and the restaurant where there would always be smokers. Many TV channels, but only one in English and newspapers at breakfast German only. Just one internet computer, for which they charged 12 times the price of the local internet cafes. If you are a German speaking smoker, go there. If not, give it a miss.
A comfortable and peaceful hotel very close to hauptbahnhof and the bus station. Having breakfasts by a nice garden view with a friendly staff.
Sauna Parking costs extra 13 Euro per nignt