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Staying in a castle Rooms were poorly decorated and sparse. Not what you would expect from a castle. Additionally the food was very bland and highly overpriced for the descriptions. Not what I expected from a 4star resort and spa.
the staff were particularly helpful during my stay however the food was by far the highlight my compliments to all involved it was the perfect choice of location for the wedding
food good castle rooms old fashioned and depressing, however asked for change to main hotel rooms
The food was excellent and the service was very good. I felt misled as I expected to be staying in the hotel, rather than a modern complex near the castle. The view from our room was of dead weeds, which was frankly quite depressing and not what I expect from a 4-star hotel.
We enjoyed time to chill out without the kids. It was very romantic and the food was fabulous. The restaurant.
We had booked in for one night only Didnt arrive until very late at night, staff were very pleasant and welcoming.Deductions were made because we were unable to make dinner reservation, this was very much appreciated and also part of the reason we booked up straight away for february 2011.We enjoyed the short time in the hotel wished we could,ve stayed longer. We had stayed in Raddison Blue in Dublin in september and the difference in the staff and courtesy was chalk and cheese. only that we had such a short time there
Food; Accomodation: Grounds. Would have prefered slightly smaller room, with slightly larger en-suite.
The peace and quiet
Spacious comfortable room looking out onto lovely trees and countryside.
Lovely atmosphere,good meals and attention from staff excellent Our bedroom could do with a paint and the upholstery being replaced
The beds were very comfortable Paid for b&b but arrived 3mins late for breakfast and refused! Brought one white, one brown slice of toast. Nothing else
staff assistance and service given was excellent
Convenient location. Cheap! Food was decidedly average but expectedly due to the price!
The bed, best yet! Everything else, the food was the worst I have ever tasted. The staff were very miserable and although the hotel had been redecorated the interconnecting door I had in my room was too small for the frame so I could clearly hear the guy next door snoring all night. How can someone charge £10 for a three course dinner and then charge £9.50 for a breakfast?! Charge more and buy better ingredients.
public areas were well decorated and attractive The rooms were too hot - not enough ventilation flowing through
Staff friendly, Rooms clean and well arranged. Car park a little cramped.
availability of all Sky Sports channels on room TV limited choice of breakfast. It was either full Scottish or nothing.I was offered kipper "s" as an alternative and was disappointed to find one tiny kipper on the plate when delivered.Why not have smoked haddock and poached eggs ? I also asked that my toast be provided after eating the main breakfast as I like to eat it hot but this request was ignored
I liked the fact the hotel had a park situated opposite. I was able to take my two one year olds there to play whilst we waited for my husband to finish work. We later enjoyed a lovely meal in the restaurant, followed by a few driks in the bar area. Staff were supportive whilst we pushed our boys in their pram to get them off to sleep. The cleaning staff and breakfast waiting staff were lovely.
Very nice meal in restaurant
Staff were always pleasant & helpful. Generous breakfast. Weekend party in function room below room until midnight with disco!
I liked the fact that it was close ot the centre of Falkirk
Staff were great
Good value 3 course meal at the restaurant nothing
Excellent staff, food and location. Rooms spotless and fresh. Nothing was too much trouble.
Excellent chef . Can't possibly do dinner at £10. Feeling that Tommy Sheridan might appear at any time
My room was modern, with good amenities and seemed recently refurbished The bar and reception area's are tired and in need of refurbuisment - they did not do justice to the room standerd's
The breakfast that was included was very good. It included hot and cold dishes and drinks. The hotel was quite noisy. There was a wedding on while we were there, and as there is no fan ventilation in the room, we kept the windows open for fresh air. The wedding guests and their celebrations kept us awake until the early hours of the morning...not what you want after a day of driving and a full agenda the next day. Interior noise was also a concern.
Proximity to Callendar House and park; friendly staff; excellent breakfast; free parking; free Wifi Rooms a bit old and tired, but still comfortable
It was well placed for the centre of Falkirk and easily accessible to the roads network for travelling elsewhere. No, it was fine.
Quiet and good breakfast Room service very expensive
the room was very comfortable the choice and quality of food was excellent
Staff welcome very good. frienliness generally was good Noisy guests in corridor - happy chatter, but ladies can be noisy(post wedding ?). Otherwise - no problems.
we were annoyed by the fact that the spa was closed for refurbishment and nobody bothered to tell us about this, part of the price we paid was for the spa and that was the main reason we booked this hotel. the staff seemed unconcerned and told us tha facilities had closed sooner than expected. am sure they would of still had time to make phone calls to customers advising them of the situation. i would never go back. it totally spoiled our evening
We attended a wedding in the hotel and we were allocated a lovely room with an enormous bed. it was great.
this hotel was terrific very helpful reception staff great staff in leisure & fitness centre brilliant hotel very relaxing ******highly recommended*****
The rooms were nice and bed very roomy, which we like as we have a superkingsize at home! We were a bit disappointed with breakfast, service could have been better!
The pool and steam room Service at breakfast, need more staff to serve at tables and fill up the buffet
Helpful service e.g. checking in early and putting my baggage in the room. Also helping us to the car with wedding presents on the Sunday. No.
Very pleasant place to stay, convenient for Grandsable where I was attending a Funeral Apple trees over the car park
Excellent work area in room with free wifi made business use very good. rooms were a good size and well appointed. None
Good Room, Excellent bathroom - Free WiFi Poor Breakfast - Expensive for cereal and toast
Staff Rooms all design at the expense of utility
Room was excerlent. Breakfast was a big let down
Comfy bed, good number of grab handles in bathroom. Sliding door to bathroom excellent. Bathroom - needs a walk in shower to be really classed as disabled access. Comfy chair needed too - only a dining chair provided. Automatic door closer too strong for the disabled / elderly to manage if on their own.
Staff were friendly and helpful. For a Premier Inn, Cumbernauld is very "tired". It need a complete makeover to bring it up to Premier Inn standards. It lets the company down.
Very helpful person on reception. A warm welcome given. No concerns - more parking would be good!
Breakfast good staff very helpful when we arrived late for it Room very small booked a room for 2 adults 2 children they had rto add a bed a( the last minute the hotel advertises rooms at £29 1was charged £75 for an extremely small basic room
Staff were very helpful, rooms comfortable and food in restaurant was good