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Good service of staff None
i went for mrcp exam and spent three nighs, comfotable and staff very helpfull, it was more a less nice stay.
Price, cleanliness, comfort Aircon switches itself on in the middle of the night once you've switched it off. Restaurant forgot our order in the evening and the breakfast was not as good as other Premier Inns
Offer of cot for baby although not reserved ammendment no problem offer of help as arrived alone with baby and many bags Hair on the floor of the bathroom
Clean, well facilitated room for three including a child. Good price and value for money in hotel and eateries.
A lovely clean room with a very comfortable bed, and powerful shower. Plenty of space provided in the room. None
Facilities were clean and functional. Room and bed were comfortable. Quiet and restful. Breakfast was excellent. Apart from evening meal and tv, nothing to do.
Error with reservation (see below) quickly resolved. Good food. We are regular users of hotels and found this one very good. On-line reservation system wasn.t clear enough to allow booking of a room for 2 adults and a young child.
Conveniance plus excellent restaurant. Very comfortable bed & friendly staff n/a
Staff served meals quickly and efficiently Lighting in bedrooms. Side lamps and over head lamps not powerful enough. Green is good but there are more effective brands of bulbs. Difficult to work in low light levels
breakfast and the resteraunt
Changed breakfast time to suit guests attending Ryder Cup. Staff were good. Tv not working in room. shower head filthy did not use.
food and bar facilities the Bed matriss was in poor condition
bein showin to my room. duity manger very helpfull needs updateing
reception staff helpfu the bed, the condition of the room - ripped carpets, mismatched curtains, furniture broken, bulbs missing, mirrors broken
Good hotel, very friendly staff. Food was good. Cleanliness of room - room needed bit of re-decoration (end of season). By far not the worst I've stayed in though.
Location, very convinience beacuse I was waiting for my next day flight Transportation to the airport. The stop is quite far from the main entrance
cleanliness and comfort no
The rooms were nice and comfortable and I slept really well. The TV remote needed a licence to drive. Drinks were very pricy and the breakfast was cold.
Proximity to Cardiff airport. Breakfast selection. Cardiff airport, Arrivals and Departures display innreception. Car parking especially the number of disabled spaces.
No English breakfast option
Ideally loacted next to the aiport, very good value for money, helpful staff.
Very basic no-frills hotel with spacious rooms and public areas. If you are wondering, you cannot hear (or smell) any aircraft in the rooms. The sound-proofing is excellent. Cleanliness can not be faulted. Staff extremely pleasant and helpful. Lack of a 'real' breakfast. If I wanted a Continental Breakfast, I'd visit the continent. Evening meals consist of overpriced bar snacks (scampi & chips, fish & chips, gammon and chips) served with peas, half a tomato and a sprinkling of lettuce. Be prepared to eat out if staying longer than the one night.
easy check in and helpful staff. Room basic but everything for express visit. easy check out. Good location. Good rate at time of booking. We were given a smoking room which smelt awful all night long! Why no cooked breakfast? Plenty of other cheaper hotels/travel inns in area. Hair in shower.
Pleasantly surprised, staff very helpful, spotlessly clean. Will definitely use Holiday Express again. Breakfast an added bonus.
Friendliness of staff, room clean and comfortable
Great bar,double poster bed large bedroom,convenient parking and town centre location.
The breakfast was excellent Could do with a coat of paint.
Full of character and very welcoming Only a 4 foot bouble bed
Reception staff were delightful - really friendly (whilst very professional) and so thoughtful and helpful. We stay in dozens of hotels - your staff really stood out. Absolutely charming. Worse for drink members of a wedding party who left the wedding and came (rowdily) into the public bar. Our party of six had just returned from a rock concert in Cardiff and we were in high spirits - but....
Friendly and helpful staff Did not get e-mail ref hotels change of our booked room, NO fire escape? also bed side light although had plug, no socket, TV had to be on standby in order to view in bedroom. Danger to leave on over night. Shower although clean, had soap in corner and on taps.Dinner service very slow it took 2hrs for meal to be served. The staff were great, but not enough to cover the amount of tables covered.
the old building, but the contemporary rooms, especially TV facilities. the bar was nice and the staff werte efficient and friendly
Excellent staff, very good food and drink Bed could do with an upgrade, rather lumpy
I have stayed here several times, and never been dissappointed, great location for this area.
Lovely room,in great hotel with nice bar and lovely breakfast. Really liked Cowbridge Town. Bed was too firm and the loo seat was loose ! Noisy function 'till quite late