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Location and ease of organising the stay Not applicable
Location of where we needed to be (Aintree Racecourse). TV/Radio not working.
the room was pleasantly decorated but with poor facilities. Staff were helpful and friendly Very very shoddy, Executive rooms certainly not executive but at an executive price for the type of hotel.
It was very easy and quick to check in, the staff where very helpful, and the room was spacious and very welcoming.
The receptionist was very friendly and helpful. We had to seat ourselves at breakfast. There was no cereal bowls or milk. We had to ask to order breakfast and when the toast came we had to ask for butter. Also we were not offered freshly brewed coffee or tea as stated on the menu. There seemed to be plenty of staff but they were not organised.
clean refurbished rooms, wonderful showers, friendly, helpful staff, excellent breakfast
All fine, very clean. Can't understand some of the other reviews. Seemed to be used mainly by businessmen or traveling workers. Sky Sports in main bar. a good price too, inc. breakfast (table service) great. Suade type chairs in bar are well worn but not dirty as a previous comment. Just a bad choice I guess - Suade will do that.
Very pleasant, helpful people. The bar was very busy and noisy. It was difficult to get any food because of this.
As there was no booking for us we were appalled. Our communications with you and the hotel have not proved satisfactory. Our trip was completely ruined.
The staff were excellent throughout, and they really make this hotel. quite a bit of refurbishment going on at present. also would have expected clean bedding daily, not just the bed made up with the same sheets and pillow cases left on. in one week staying at the hotel, they were only changed once.
friendly people, obliging and it was very comfortable.
The marbled elegance and old time styling. I worked there 47 years ago We did not like leaving
The location and the buffet breakfast was superb. The lift and bathrooms are very old. Also the way people stand outside to smoke
Convenience of location. Pizzeria was not of the high quality I would have expected. I also think that breakfast of some sort should nhave been included in the price. The number of smokers hanging around the front entrance sets a very low standard for the hotel.
Good location The hotel building and some of the decor would surely have been very impressive in its heyday, but is now very shabby and in desperate need of renovation and cleaning! Breakfast was poor.
Bouncers posted at doors in evening extorting customers for money before letting them into rooms
Access to the city centre
we like to go away as many weekends as poss, but not @ £114 per night, which is what we paid. the last time we stayed there early this year we paid £59
Perfect room. Very good location.
Great location, with a ton of potential. Cheap feeling, outdated, not kept up.
The staff were extremly helpful and friendly. Only stayed one night, breakfast excellent and parking availability excellent
Breakfast was poor and poor value for money cattle market
Cool rennovated warehouse with appropriate light industrial finishings. Nice blend of retro with very modern upgrades. Less than two miles to Anfield ( we walked back from match - all downhill). Service (front desk, bar, and concierge) did not match otherwise outstanding facility. Distance from downtown perhaps made ready cab or Uber service a little longer than normal. Staff appeared newly hired and perhaps less experiences in how things were supposed to work. Tried hard but had to seek directions from others. Given time on the job, expect service will improve. Would give another try.
Room had everything you could wish for, very well planned and thought out. Had a water cut off mid morning which was a little inconvenient as I was mid showering when it went off.
very helpfull & very friendly staff.Top quality hotel without stuck up staff! Rooms excellant huge comfy bed, clean,well stocked mini bar,great sized rooms.lovely pool. can't wait to return!! Food prices a little too expensive so didn't eat at hotel.
The room was nice and modern and the lobby was big with outdoor seats staff were friendly. The location is quiet at night. We had requested an room with a view of the Mersey which we didnt get. The dining room carpet was very dirty and the hotel is a little far away from the city centre.
We could not use any water facilities until 4pm on Saturday 27/11/2010.
breakfast ansd staff were great
Staff were terrific - from the Reception to the person who brought us fried eggs at breakfast - great team! Not a thing - better than I expected.
Frankly I liked everything.
staff very freindly and polite There was a function on with loud music until late, it would have been nice to been informed first.
Check in was effortless. Rooms were are of a very good standard and clean. The extra bed was very uncomfortable.
I stayed a week at this hotel,and would definitely stay again when I return to Liverpool.
I absolutely loved this hotel! I slept in for my flight and a member of staff came n woke me up! helped me to pack my stuff! seriously beautiful hotel! Around the corner from d main party square and two minutes away from the main shopping area! go here! the staff are amazing!
This is a very new hotel voted 1 on Trip Advisor. I visit Liverpool often and have stayed in many hotels. The room was very clean, high-tec design was ok - good to be close to s many places of interest. Good bathroom. Awful air-con, cold air blowing directly onto the bed all night was very poor - very little sleep! Staff unable to fix? Alternative room offered seemed to have a similar problem - no upgrade suggested/offered to compensate. Single room was the size of a large cupboard, bathroom almost as big.........? I hope the double rooms are bigger?
Comfortable bed, good facilities and very friendly staff The room would be greatly improved by the addition of an easy chair and a toothbrush holder or glass in the bathroom. Only 2 teabags left which seems pretty mean spirited, I'm sure you can afford more.
Really helpful staff, excellent location, small but adequate rooms. Parking is a couple of blocks away, no food on site but rooms have kitchenette. Room was comfortable, but no place to hang out except lobby.
Perfect! I haven't a bad word to say about base2stay.
It was very close to everything! The bus station, the nightlife, restaurants and the shops were all within 5 minutes walking time or less! :) We couldnt open our window and the room just felt a teeney bit claustrophobic because of it!
Excellent location, staff were friendly, rooms were very modern, clean and provided all necessary amenties. Shower was excellent.
loved everthing bout the hotel 1 of the best city centre hotels ive stayed cool trendy very central good local discounted carparking and very friendly staff will definatly be back! nuthin it was top notch!
Excellent service but slow check in due to queue and only two staff at the desk - I was in a rush to get to a conference dinner and as delayed because of this. As above
Breakfast and service, piped sound into bathroom, tea and coffee in room, large comfortable room, desk and MP3 music player lead Not much -- all was pretty good
Its excellent location to most places within Liverpool. No free Wifi on site.
Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked. Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.
The Hotel is right at the centre of Liverpool, I felt the hotel description could elaborate more on this. Minutes away from the young and lively night life of Bold street, in the other direction only minutes from Church street with its outside craft/food stalls and a great selection of shops to whet your appetite on the way to Liverpool one. Hotel staff are excellent, very friendly however, they speak extremely fast and it was difficult to understand. They were very patient when I kept saying, I'm sorry I don't understand what you are saying. The bar is modern, fresh and inviting. The carpet outside the lift on the 8th floor where our room was loacted was very dirty.
Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants. None really
An excellent room, the bed was very comfortable, very clean, there were excellent facilities the sauna & gym were great. We were offered breadfast for £10 each on check in but did not book as we were unsure what time we were meeting friends the next day on the following morning the offer was withdrawn this was the only fault we found with this hotel.
Comfortable, secure, great location for shopping Expensive restaurant...Hotel booking made on the Internet back in July and although we weren't staying until late November the money was debited in July.
The city center location was spot on. The friendly staff. The room was very clean and welcoming. The bar facilities were excellent. In my view an all round perfect hotel.
Clean, modern, good leisure facilities, friendly staff, top quality breakfast. Lots of 'city' noise during the night, no bath (executive room), bit if a battle to get the internet switched on (we had paid for it in our rate), pretty expensive.
The staff in this hotel are absolutely supurb None
From the cleaner to the manager, everyone was extremely helpful There were no bad points
Excellent attentive and pleasant staff Food prices very high in bar, excessive.
the staff was efficient ,we were able to check in as soon as we arrived which was great. finding a toe nail on our bedroom carpet as we entered the room 345
The reception staff were very friendly. The design of the hotel is stunning. The breakfast menu was unbelievable, such a fantastic variety to choose from.
Excellant staff, from doorman through to room service and restaurant staff - well done all. (1) Not really a bad point just one of slight irritation, and it happens in a number of hotels, staff in restaurants continually asking "is everything alright". I suppose its just getting the balance right. (2) Again not a big point, but checking and ensuring things like mini bar doors and wardrobe doors don't bind, etc but are set-up correctly are proper touches for a hotel like the plaza.
Good location with friendly staff. A little "spa" was a good extra for daddy and son. Nice room. Only one thing, dinner pasta was actually awful, although the starter soup was excellent.
Location and parking facility Not enough staff in dining room on the Sunday morning which was very busy due to a wedding on the Saturday
Friendly courteous staff, excellent location 10 min walk to Liverpool One shopping centre. Large room with computer desk/chair, comfy bed, excellent breakfast and enjoyed the evening meal in the restaurant - excellent value. Parking only £9 over stay. Bathroom & bath was a little small
Good parking very good breakfast
The apartment was lovely. It was central to the shop, dock , nightlife and lime street train station. The apartment was not what I thought it would be. There was only one bathroom suite between the 2 bedrooms so a long wait to use the shower etc between 4. There was a downstairs toilet though. I thought it would be all on one floor. Some of the fittings where loose.
Apartment was very well laid out and comfortable, staff were there when needed. A lot of building work taking place, even on Saturdays & Sundays work started around 08:00am
As a hotel manager of a 4 star hotel & bringing my family of 4 I was suitably impressed. Quality was better than most 5 star suites and every detail thought of. If you want designer living in the city centre with excellent service and ease of use I reconmend this establishment. Will use again 10 out of 10. Not a dislike, just be aware building work is taking place by the building and although not a problem their is a lot going on.
The facilities in the apartment were fantastic and the decor great. I will definately stay again and the staff were so friendly. The noise from the road was a little nosiy but otherwise excellent facilities. The road outside was a little noisy
Being a new apartment block the Casartelli was in excellent condition and finished to a very high sandard. It is very central to shopping, bars and restaurants. Staff that we meet were very helpful and friendly Only point would be which has nothing to do with the hotel was the construction work that started across the road everyday of our stay started from 6 a.m
it was in a good location,very comfortable,clean and very friendly and helpful staff n/a
i liked the lady at reception she was so friendly,and the desighn of the room lovely people on the top deck of the bus could see in our room
Posh Pads certainly lives upto it's name. Fantastic apartment with luxury fittings. When I received my confirmation of booking, it stated 2 x twin rooms. When making a phone call to the apartments the day before arrival, we were informed that our apartment would be 2 x double beds. This was upsetting, when I had spent several days on the internet trying to get twin rooms for us 4 girls.
From start to finish it was a fantastic experience. Great location, near everything you need for a weekend away. Right beside Liverpool One shopping area, short stroll from Lime Street station and Paradise Street bus station. 3 fantastic restaurants across the street from apartments, Concert Square and the Harry Street area close by.
Great location. Close to Cavern area and Mooresfield underground station. Rooms are extremely small -- smaller than a cruise ship's smallest cabin.
Extremely close to everything. Very friendly staff. Free wine social hour was lovely. The room is very, very small. We expected it, but it was still VERY small.
It was central to where we wanted to be in Liverpool Room was small and compact, toilet/shower cubicle within the main area.
Cleanliness, excellent customer service, peaceful and comfortable stay. Overall a great experience Nothing. Everything was perfect.
This guest did not leave comments about this hotel.
It was close to everything the city has to offer.
it is central I have been in the hotel for the second time.... but this time the hotel was much smaller than the first time... Infact it was suffocating in the room
Love not having a window no street noise which was better than I thought Air conditioner constantly was running through it system. Made it hard to sleep
The staff are friendly and the rooms are clean and fit for short stay
Location , room and wine and cheese each night No
proximity to city centre Tip to have privacy in en suite. Buy a newspaper and sellotape. Attach newspaper to the outside of glass and then shower in private
Free cheese at 5:00
Central with good adjacent facilities Room poorly cleaned
The location and the use of the executive lounge Paying extra for internet in an executive room
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
Rooms ready when we arrived. Reception and bar staff very helpful.
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
we thought the hotel was great and staff really helpful and pleasant and would definatley stay again. and recommend to others,
All the staff were very helpful and welcoming No food (even sandwiches) available after 10.00pm. At the bar, plenty of alcohol available, but the coffee/hot chocolate machine was switched off at 10.00pm. No choice of teas in the room.
The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!
i had a very enjoyable stay here great location great service and great value
the rooms were very clean no
Location, clean Lack of character
The bar and restaurant areas were lovely and the service was excellent.
central location, easy parking.
New hotel, ideal location (near the dock etc), nice and comfy rooms There were some teething problems with a new hotel. The fire alarms went off in the middle of the night twice on our 1st night. On 2nd night, no hot water. it was disappointing that the staff in the hotel wasn't able to tell us how long it would take to fix the problem.
we went to a concert at the echo arena and this hotel could not have been more covienient the pillows weren't very compfortable
location, friendly staff, comfortable bed, clean room, very good food, checkout efficient, 1st evening restaurant staff went out of their way to accommodate a late arrival hairdryer was broken, breakfast 1st morning was chaotic and prolonged, they'd run out of several key elements including plates, for which one had to wait, late delivery newspaper 1st morning, but overall an excellent experience
Hotel rooms were very small, toilet cramped, and bed was made for dwarfs!
This hotel is definitely not 4 star. Very disappointed at value for money I had problems checking in and checking out as the prepaid cost with Bookings.com had not been updated on their system. Tried to charge me again. Not impressed with hotel, won't be staying there again. Not a 4 star hotel. Bar was awful
the room was lovely, over looking the water. the young girl on reception was very helpful when we asked her where the place to go at night was.
Great location, clean with very friendly staff. Would stay again
Location Rooms had a terrible smell to them.
Location/breakfast The bed mattress was old - need to change
Nice Room Parking is a nightmare
This hotel needs some money spent on it. The food was ok. There was private function, so there was only one bar open, with no atmosphere, but three tv's! It certainly isn't 4 stars.
The public spaces downstairs - bar lounge etc - air of activity and comfort The room while very well furnished and serviced was on the small side for an hotel of this tarriff
Everything - great staff and excellent atmosphere
Location was very close to Cavern Club. Check in was confusing, person at the counter acted as if it was her first hour on the job. Went to lounge for a drink, was hoping to hear beatles music... after all, we were staying at the Hard Days Night Hotel. They were playing beatles music, but it was so soft we could barely hear it (and not because there were so many people talking, there were only 4 people in the lounge). I asked them to turn it up, which they did ever so slightly. Still only soft background music. We were not looking for loud, just something we could hear without straining. Had yet another bad experience with concierge (Kevin). We had purchased tickets to the Cavern Club Beatles tribute band show through the hotel. Asked Kevin when we should plan to arrive for the 8 PM show to be sure we got seats (explaining that I had read on line that seating was limited and you had to arrive early to get seats even if you had purchased tickets). Kevin dismissed my concern, saying we just had to be there at 8 and handed us the tickets. When we got to the room I read the tickets, they also said that seating was limited and that a ticket didn't guarantee a seat. Decided to ignore Kevin's guidance and it was a good thing we did. We arrived at 7, people were already lined up. By the time the doors opened (7:45) the place was full of people lined up to get in. We got a seat, but had we listened to Kevin we would have been standing for the entire show, which ended just after midnight.
Tastefully themed and in the heart of the city.
The beatles theme throughout the hotel is fascinating a must see for any beatles fan. The hotel staff are very helpful and even tried to get us tickets for the comedy club. There was a strange noise almost like a tube train that was very annoying. I did complain and was given a £20 discount. They thought it was the air conditioning.
excellent hotel took my partner for his birthday handy for the shops freindly staff would stay again and tell all my freinds on the isle of man where i live nothing
The central lokation, the design and the comfort.
the staff were extremely freindly and hepfull no
Location good TV programming. Including Sky sports Bathrooms very dark. Bad lighting. Breakfast selection ok at best
The food at Blakes restaurant was amazing and all staff were very helpful throughout the hotel. The decor is luxurious and rooms are spacious.
I liked the rooms the location and help from the concierge. The breakfast was extremely disorganised, overcrowded with no cutlery set out. It was a buffet but you had to ask for everything!
The overall layout of the hotel ,the decor and design quiet unique Price rather expensive considering it did not include breakfast
Easy to get to once off the motorway, friendly reception on arrival Didn't seem to be a choice of twin room rather than double on-line. Only 1 set of towels left when maid changed them
good double bed my key card did not work all week end so chelsea the night porter had to let me into our room at all times.no hot water in room in the morning had to shower in the block.no phone in room to call hotel rec had to call 0871 no and pay 4 calls when i get free calls on a 061 numbers.got a long list.
Excellent and freshly cooked breakfast. Only one comfortable chair for relaxation in room. Other person had to recline on the bed.
Staff very friendly and helpful. Computer based error on checking in meant that only one room had been allocated for myself and my colleague, when two rooms had initially been booked. However, staff were very quick to rectify this without any further problems. Fair bit of road noise throughout the night. Restaurant associated with the hotel was slow to deliver food on ordering, but when it arrived the food was fine.
it was very close to the sporting event we attended.staff wer plesant and very helpful
Very good value for money, pleasent room. Breakfast was lovely and staff friendly. Sound proofing of the room was not very good you could hear every noise from people walking along the corridor to everytime anyone opened there door it sounded like someone was entering your room.
Had an absolutly great time, food in the restaurant was great and well priced The windows seemed a bit thin and I could hear the traffic when I was in bed
Staff were very polite and friendly. Heating was very poor in the room 18.. When we checked in, we were given food vouchers,,we went for dinner at 7.45 and had to wait untill 8.30 to be served as the staff knew nothing about the vouchers,this was totally unaceptable,the bed clothes were damp in room 18,the noise from over head room at night was too loud, apart from the staff it has to rate as the worst premier inn i've stayed at.
Very comfy bed / ie very clean sheets and no roll together (double bed) and very clean room pillows to soft for our taste
An very good two day, first stay, we will stay again when in Liverpool. None
Staff very helpful. The parking facility was secure but at the moment a bit awkward to drive in and out of because of ongoing building alterations.
central location close to the shops and the albert docks with very helpful staff.very modern bedrooms and bathrooms . very busy breakfast area
The hotel offered a good allround service and was excelent for our stay. I coundnt fault the hotel
Modern. Friendly staff. Bit far away from "civilisation", not the nicest of walks to the hotel.
Comfortable bed and the pub next door! (The Baltic Fleet) Room was on topfloor and close to lift shaft - too noisy. Also, inadequate breakfast facilities...side plates in lieu of dinner plates and not sufficient space to accommodate the number of guests - you end up eating breakfast practically in the reception area.
Its new and modern We asked for a wake up call - didnt get it. We also asked previous evening to book taxi for 4.45am as we had an early flight. We ended up having to get the night porter to ring a taxi at 5.00am. for us.
Very well kept hotel, and staff were generally nice. On check in they wanted to take credit card and take money from it, I usually pay on check out and we wanted to pay cash as we have no credit card. The manager was unwilling to help us at all and wouldnt take deposit or anything and insisted we get credeit card from somewhere or we couldnt stay! I thought was outrageous and prejudice against people who dont have credit cards we had used a prepay to book hotel. In the end we had to get our friends credit details just to secure the room and then pay on check out. I found this very inconvienent and embarrassing to be treated like that!!
Good location. Excellant value for money. Didn't like using the entry key in the lift. It didn't always stop at the correct floor
lovely hotel no faults with rooms or staff , plesent and helpful,, lifts where bit crazy , could end up on any floor after pressing for the floor you had asked for,front door couldnt get out with a pushchair tight squeeze, only for having my partner with me wouldnt of got out at al as you need someone to carry on pushing the door around,