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Room was great, loved the shower, spacious room Some staff not as friendly as they could have been but overall ok, eating options limited late on weeknights, slots pretty stingy...
Large room with luxury linens. Beautiful view of the riverfront from the 21st floor. Resort fee when we only spent the night for one night and didn't enjoy the amenities.
The restaurant's The check in and out lady was rude, seemed bothered answering simple Questions. Didn't like once you paid for room threw site, once you check in they charge you another 100 for deposit. Also when you check out you only get like 82 back (*took about 4 days to go back in my account) because of Resort fees?? Pretty much for using their WiFi. They Charge the 17. and some change everyday you stay.
Large comfortable room not many tv channels to watch free wifi is as slow as paint drying. It is 2016
Clean The price Horseshoe added to the bill at check in. Then two hours later phone dinged! Another $50.00 charge! They said was refundable in 3-5 business days!
Location Staff, rooms loud, pillows too soft, woke up itching every morning, toilet paper super cheap, tub was dirty, forced to eat at expensive eateries in hotel, no other cheap eateries in the area due to casinos smothering the area. I would not recommend this place on the future unless you have a lot of money to waste and like to gamble till 3:00 am and stay drunk.
When I asked for a disabled veterans discount for my second night the clerk told me 'They don't care about veterans, they care about reward club members'. My room was also downgraded the new night I stayed.
The hotel, staff and the location was very great. N/A
Nice room. There was a TV in the bathroom mirror and a walk in shower. They charged an extra $17 "resort fee" when we got there.
Rooms and bathroom were large! Free parking. Comfy beds. Smelled a little smoky. Must have been a smoking room at some point.
could not contact the front desk ever.. kept getting told to leave a message on a machine.. that made it difficult to get online or get questions answered about checking out
Walking distance to Boardwalk shops and IHOP. Seems like slot machine rotation happens often. Lots of fun machines to play. Cocktail waitresses took drink orders and they later admitted that they chose not to bring the drinks we ordered because they thought we'd just leave. We tipped the waitresses that would bring us drinks well, yet they were still rude and rolled their eyes. There isn't at least one place GOOD to eat inside resort. Buffet has terrible food. We'd rather drive to the Horseshoe. The Horseshoe has great restaurants, terrific buffet, and a bar for dancing and drinking. Always seems to be under construction. The gift shop is lacking. Horseshoe has tons of shops inside and a place to pick up snacks, drinks, and souvenirs. Margaritaville is newer, yet it's lacking a lot of amenities.
We valet parked are Prius and they forgot to push the button and turn the car off so it ran the entire time while it was valet parked and ran the gas out of our car.
Very clean, the staff was helpful, it's my new favorite place to stay in Bossier City, I will be back.
There was not anything I didn't like
Room was overall nice, big enough without bumping into the furniture. Nice place to stay if you need a room with some entertainment.
The hotel room was clean and comfortable which we were pleased with. We weren't impressed with the casino itself. It was small and over crowded.
This was our first time to stay at this hotel. My wife and I really enjoyed the rooms. They were spacious and very comfortable. The staff was the nicest I've seen. The only down fall to the room was the air conditioning. The air seemed to never come on fully in room 1818.
Lots to do in a compact area The gym & pool closed early and opened late. Plus, it cost $8 to use the gym if you did not purchase spa services!!
Was nothing over the top, was able to get a room for decent rate. Convenient to area destinations and safe surroundings
The rooms were nice, spacious, and very clean. The toliet has it's on room within the bathroom. There were very few channels to enjoy out of basic and sports channels.The rooms offered room service and the higher floors boasts wonderful views of nearby attractions and shops. Despite by online reservation, I was quickly hit with an extra hundred for incendital. The hotel though connected to casino can not access a shared database to give new comers info on gambling. When someone new signs up for a players card at casino they get no initial credits but must pay a game to get points that can only be redeemed after the customer goes broke gambling. Also the food is very high compared to restaurants in a stone's throw.
The room was only $70 per night The room was dirty. There were used tissues from the previous guest still in the bathroom of my hotel room. The buffet was over priced and the food was very very bad!!
Nice oversized room. Large soaking tubs. Nice linens on comfy bed. Staff not very accommodating. Maids yelling back and forth in hallways early in the morning made sleeping in impossible.
Location is fabulous. Java, the little deli downstairs, is a hidden gem. A less than 5 minute walk to Eldorado next door. View was great as well. My room was dirty. A/c wasn't working properly. Bathtub didn't drain. Water from shower all over the floor. Toilet was constantly running due to a leaky flapper. Not good for $182!
The room was very clean and the staff was polite. Check in time was later than 2.
Great staff Needs to be up dated.
Check in was quick, bell hoops were friendly as was everyone Nothing
Enjoyed our stay!! Nice hotel
Clean riverview room! Super comfy beds. Short walk to Blind Tiger restaurant (must go!) Casino was generous! (Results may vary. LoL) Staff was nice and helpful. Overall GREAT! No pharmacy nearby. Would have bought hypoallergenic soap and other toiletries from gift shop if they had it. My fault for having sensitive skin.
Overall nice place, room was laid out nice, with plenty of room. Bed was comfortable.
Convenient to boardwalk over priced. Did not even offer continental breakfast.
we loved the convenient location to shopping, restaurants, as well as close to the casinos. Staff was wonderfully friendly and helpful. We will definitely go back!
Very nice, clean, excellent location for shopping on the boardwalk. The staff was very nice and friendly. We had a group of 8 ladies. We were all extremely satisfied. Would definitely stay here again.
Color and decor The front desk could not give me change for a $20.00 bill. So I could tip housekeeping.
Quick access to down town great service quick check in No complaints here
Location was ideal. Once we parked, our car literally NEVER moved during our two night stay. The entire building, including our room, was clean (and smelled great). The staff was friendly and professional. My wife and I were impressed and will stay again.
This guest did not leave comments about this hotel.
The room was really spacious and had great storage space. The coffee bar in the room was a great treat.
both rooms I rented smelled like sewage.
location and view of the carosel and red rivet hair in the bathtub/bathroom floor dirty! sofabed was NOTHING BUT METAL SPRINGS! only 1 sheet thin blanket for it & bed! Linens WERE NOT FRESH!!! Air unit sounded like a freight train!!! no exrta blankets! said they already handed them all out!! aweful
close to shopping malls and casinos plenty of security
Location and pull side room No
The staff were friendly and accommodations were adequate. The parking was horrible!!! And the room was noisy! You could here everything going on outside over the a/c (granted our room was on the second floor). I would suggest staying on an upper floor to help combat this issue or request a room that doesn't face the road. There were several spots on the wall where the Sheetrock was damaged by furniture that made the otherwise nicely equipped room feel cheap.
Elevators didn't work. Sketchy parking "garage". Dirty hallways and carpet. Overall sketchy room and experience. Front desk screwed up our keys as well.
The Friendly staff and appearance There should be a fridge in the room
Our first room had all the drawers & microwave open and seat cushion sitting up at 45 degree angle in chair when we walked in. Front desk game us a different room. Unfortunately, it was all the way on the end next to train tracks. Heard loud metal squeaking sound and had to put sound machine app from iphone on to drown it out. Parking lot is not great either - hard to turn around and lot is small. Would choose somewhere else next time
Centrally located for my traveling needs... Bad parking and hard to get to