Prize did not match the accommodation
Hotel of Horrors
Staff was friendly and tried to help.
Room was 20 feet from train tracks, yes, it ran all night! In-wall heater/AC wouldn't turn off Couldn't plug in lamp, frig., and TV at the same time! Carpet was filthy! No good food within walking distance. Shuttle ran on no schedule, it's luck if you catch it. Took 1.5 hours to get from airport to hotel. Skip this hotel and skip Boston!
Extremely friendly staff
$100 security deposite
Nice staffs but very noisy location
The staffs are very nice.
Our room was very noisy from 5:50am to 12:45am every day because it's next to the Tline metro track. The train runs every few minutes, very annoying.
Water was leaking from my bathroom ceiling.
We waited for airport shuttle 45 minutes, called hotel several times and they said it will be coming... Didn't show so we then took taxi $37.50, good thing hotel paid for it. All kinds of debris in front of hotel.
Very unhelpful and inexperienced front desk. I booked a double room and they tried to give me a single. When I went back down to correct their mistake they tried to tell me they were sold out. The shuttle took 2+ hours to get to the hotel. There was a train right next to the hotel that kept us up all night.
Worst service ever give by Manager on Duty Kellie
convenient shuttle route to take the train
I had 2 reservation for one night and one week, when my second reservation started the hotel made a mistake and cancel my reservation for no reason, apparently "someone" cancel the reservation, the Manager (Kellie Pabst) didn't know who and when did this cancellation. She wanted to charge again for the one week reservation, I had to call Expedia to have a solution, because the Manager didn't want to do anything. I had to wait 4 hours to solve this problem, but the manager didn't seem worry about it. She treat me very unrespecfull
Behind every great day is a great night at the Comfort Inn hotel. Our smoke-free hotel is near attractions like John F. Kennedy Presidential Library and Museum, Boston Convention and Exhibition Center, Fenway Park and TD Garden. Harvard University and Boston University are also close. Take advantage of free hot breakfast, free WiFi, free weekday newspaper, fitness center and free transportation to and from Boston Logan International Airport. Rooms include TV, coffee maker, desk, hair dryer and recharge device. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Based on 1,597 reviews
Value for money
Bar and Beverages
Policies vary by room type and provider.