Kimpton Nine Zero Hotel

Mediocre experience - Kimpton is losing its touch

Appreciated the glass of wine at check-in and the staff were polite.

"Upgraded" room was very tiny and the bathroom shower had mildew and stains. The bed was comfortable until I woke up with a bite mark on my leg and wrist. This place is overpriced and feels like it hasn't been maintained like other hotels. Won't stay here again.

Location, staff, clean.

shower was not working properly, room service did not pay complete attention to their duties.

Location was great for Freedom Trail. Attentive service.

Outdated TV. Very expensive parking.

Nice how the staff was friendly and catered to the clientele and even those that had dogs staying with them. Nice gym and equipment. Very nice room decor and comfortable bed and queen size beds were nice. Excellent location being close to everything we wanted and close to the subway for easy transportation to anywhere including the airport without having to use the expensive taxi route.

I didn't like that there wasn't a coffee maker in the room to make our own coffee vs. having to go to a local Dunkin Donuts or Starbucks for an added cost. That should be a standard for any hotel. Also, there is no fan in the bathroom to get rid of the humidity quickly after taking a shower. The walls are a bit thin as you can hear too much noise from upstairs and side neighbors when using shower/bathrooms and shutting doors.

The hotel is in a great location. It was surrounded by restaurants and the church bell sounded lovely. Room service was delicious, came quickly, and was hot.

I was sorry that the room lacked slippers, a shower cap, a complimentary bottle of water, a newspaper, or turndown service. They are having a plumbing problem. The pipes in the shower bang and the shower head looks ready to shoot out of the wall. Breakfast was not delicious and the valets were so slow retrieving our car the following morning that we almost missed our brunch reservation.

The whole ambience of the hotel is really cool. I think they've got it just right - It feels quite informal, however, the staff were spot on! The location is also perfect.