one of our favorites!!
Always excellant service, staff feels like good friends from the moment you walk in. Super clean! Boston spot to visit downtown boston
Valet parking can be a bit of a wait that is really it though
lack of easy, fast breakfast to go e.g. muffin or whole fruit. lack of coffee or hot water in the room
Excellent place to stay downtown for site seeing
Step out front door and you are on the freedom trail and ready to go
Got the job done in an elegant way
Phenomenally friendly staff, offered us free wine and Cokes and party bag for the kids. Unnecessarily nice!
Very nice location and the staff were tremendous. The room was well decorated and clean. The service was outstanding.
Loved the attention to detail liked comped champagne and strawberries for our anniversary, our wedding pic in the room and the free parking we got by using the secret code, currently 'cannonball'. We missed the 5-6 free cocktail hour but were given 2 glasses of wine on check in. Make sure you know the secret code and join their rewards program for perks.
Wish the valet parking was complimentary
Where to begin from the location to the staff to the rooms. Really could not ask for more!
Mediocre experience - Kimpton is losing its touch
Appreciated the glass of wine at check-in and the staff were polite.
"Upgraded" room was very tiny and the bathroom shower had mildew and stains. The bed was comfortable until I woke up with a bite mark on my leg and wrist. This place is overpriced and feels like it hasn't been maintained like other hotels. Won't stay here again.
Hotel was very clean, staff was very helpful and friendly, great central location!
Funky but dated
Great value for money. Good restaurant -- functional for working and meeting.
Decor and some amenities starting to get a little dated. Humidifier supplied did not really work. Internet in rooms slow.
Great location, and great place to stay
The location of the hotel couldn't be more perfect. Upon arrival the staff was very inviting and accommodating. I was fortunate enough to get a corner room with spectacular views. The bed and pillows were extremely comfortable, and they're dog friendly! If your looking for a great place to stay within walking distance of Fanueil Hall, Nine Zero is the place to stay!
Location, staff, clean.
shower was not working properly, room service did not pay complete attention to their duties.
Our stay at the Nine Zero was beyond extraordinary. We called about six hours before check in to see if it would be possible to upgrade to a room with a city view (my husband told the guy at the front desk that we were celebrating out anniversary and seeing a show at the Orpheum Theatre that evening) - we were quickly and without questions upgraded to a king suite on the 12th floor with a gorgeous view of the city - we weren't even charged for such an amazing upgrade!
nothing. no complaints.
A very clean hotel with efficient and friendly staff
no coffee pot in the room and the incredible cost to get a very nice room in downtown Boston near the theaters. $425 is just too much money for a middle class family to pay to go have a fun night on the town. In the future I will make arrangements further in advance so I can find a boutique hotel like John Jeffries House or better for $200 / night. OR, I just won't go for overnight.
Location was great for Freedom Trail. Attentive service.
Outdated TV. Very expensive parking.
Hotel was very clean and had a relaxing atmosphere. Staff was also very friendly and helpful.
Nice how the staff was friendly and catered to the clientele and even those that had dogs staying with them. Nice gym and equipment. Very nice room decor and comfortable bed and queen size beds were nice. Excellent location being close to everything we wanted and close to the subway for easy transportation to anywhere including the airport without having to use the expensive taxi route.
I didn't like that there wasn't a coffee maker in the room to make our own coffee vs. having to go to a local Dunkin Donuts or Starbucks for an added cost. That should be a standard for any hotel. Also, there is no fan in the bathroom to get rid of the humidity quickly after taking a shower. The walls are a bit thin as you can hear too much noise from upstairs and side neighbors when using shower/bathrooms and shutting doors.
The hotel is in a great location. It was surrounded by restaurants and the church bell sounded lovely. Room service was delicious, came quickly, and was hot.
I was sorry that the room lacked slippers, a shower cap, a complimentary bottle of water, a newspaper, or turndown service. They are having a plumbing problem. The pipes in the shower bang and the shower head looks ready to shoot out of the wall. Breakfast was not delicious and the valets were so slow retrieving our car the following morning that we almost missed our brunch reservation.
We were seated against the wall in the restaurant - the door was like an earthquake every time it was opened - which was frequently
The whole ambience of the hotel is really cool. I think they've got it just right - It feels quite informal, however, the staff were spot on! The location is also perfect.
Reservations center rude... Unhelpful ands bad system updates
With a stay at Kimpton Nine Zero Hotel, you'll be centrally located in Boston, within a 5-minute walk of Boston City Hall and Orpheum Theater. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Boston? This hotel has 2400 square feet (223 square meters) of space consisting of a conference center and meeting rooms.
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