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The staff was amazing. Great customer service and very knowledgable of Boston. We had lunch at the restaurant "clink". Both the food and service was fantastic. My only complaint was our room. The bed felt a little cheap and was squeaky. The air conditioner seem to have some trouble keeping the room cool. They had robes in the room and although they were clean, they looked worn and were frayed around the collar and sleeves.
The staff was very friendly and courteous. Location was excellent for my needs Price was way too much for the room and amenities. Very poor value for the money. Does not compare to the Four Seasons or the Ritz in comfort price or amenities. Room was not very comfortable and to charge $19.95 for high speed internet per day is outrageous.For the price it should be complimentary. Would not stay there again.
andre and young man from new jersey was the best person who hever attended me at a hotel . Top notch. the business center and gym need an upgrade
Bar at night was so packed you couldn't get a drink.
Great rooms, great service. Not very family friendly.
There are so many choices of hotels in Boston, but this hotel is unique and definitely luxury. They give 5 star service and the rooms are very comfortable and clean. We met up with old friends in Boston and we all stayed the the Liberty, we had an amazing time! Also it was great to be able to come back to the hotel after dinner and the bar scene at the hotel was great. The breakfast at the hotel was overpriced for the portions and service was very slow.
Structure Pretty much everything
Customer Service was amazing - staff was efficient, friendly and helpful. Over all feeling of this place is customer-centric without being stuffy or gratuitous -Would love to go back again! It was a little hard to get to off the highway - but not much they can do about that ;)
The hotel is very unique for sure. How often do you get to stay in a prison in luxury? The staff is very friendly, and the glass of sparkling wine at check in was lovely. The quiet lobby turns into a very lively nightclub in the evening. Our view was a tiny slice of the Charles river and the Royal Sonesta Hotel. The price for everything from drinks to breakfast is obscene. My husband and I had breakfast in Clink Sunday morning, I had Bacon and eggs, with 6 pieces of red potatoe,and two cold pieces of toast. My husband had the same except he had sausages that were undercooked, and we each had coffee. The total came to $59.92 without tip. We didn't get menus, just ordered, so we were stunned. Buyer beware!!
We've stayed at the Liberty several times. We love it. Great location, great restaurants, and the lobby is amazing.
The brick work was super cool and the location is top notch. Walking Charles street and public garden was amazing If you stay in the jail rooms the lobby can get a little roudy, but bar closes at 2am so it's quiet after that
Very friendly staffs. Free Wifi only for 2 devices per room & it's not the high speed for playing games. Upgrade is $20 extra.
They hotel was very nice but the staff were even nicer. Except maybe the valet guys. They seemed bitter but it was very cold outside also. The 38 dollars a day to park your car at the hotel.
24 hour gym Complimentary wireless Location far from Beacon hill Construction
The hairs in and around the tub were so unpleasant, I spent about 15 minutes cleaning the tub before I could use it. Shampoo from dispenser does not lather. How many people touch those nasty things??? It also fell off the wall when i was trying to dispense shampoo. We were interrupted twice due to smoke complaints on our floor. We smelled it too. The kids next door screamed and ran around until about 11. But I booked this room JUST to get some peace and quiet while working on an important project for work. That didnt happen. If i knew the night would go like this I wouldnt have spent 200 dollars. Also, the beds are extremely uncomfortable and there is no extra blanket to be found anywhere in the room.
The front desk staff was friendly and expedient. Great location, right on the water -- excellent running trails. All rooms have waterfront views. My room was clean, comfortable, and updated. There are set taxi rates from the hotel to the airport -- so be sure you get the negotiated fare! Art Bar had slow service -- I would recommend leaving the property to eat.
The location, view and Ambiance/decor They charged $40 a night to park my car!!! It should be included or at least a lower set price!.. Also: bathroom vent was not working Gym facility needs updating too!
Clean, Warm, nice rooms and great staff. I would stay there again. No negatives.
I liked both restaurants inside. It was very clean. The staff were amazing. It was a great experience.
Great staff Goog location Goodl value Everything
The staff were very friendly, very accommodating. Valet, front desk, in room dining, and bell service all exceptionally hospitable Wish windows/ view were bigger
Everything was modern looking and a great location Too pricy for a thursday night
great dining on the riverfront. Friendly staff Food and beverage excellent. Would be nice if they had more vegan/vegetarian choices.
the staff late cleaning
Excellent hotel- would defintely stay there again.
Stylish, very friendly and helpful staff
Staff is professional and very nice and helpful. Hotel is well kept. Excellent free coffee in the morning. Water in the evening. Parking is not free but reasonable. Beds are very comfortable. Cute pets in the hotel sometimes.
Everything. Starting with the deco going from the confortable rooms and ending with the amazing food.
The bed was very comfortable and the robes were a little wild but very nice. Room was clean. Decor was a little over the top in the rooms themselves but the common areas were very nice.
location and a safe area friendly staff , luxury hotel
Hotel staff was great.Loved the pet friendly environment.
the friendly and helpful staff. the bathrobes and bath products. we did not bring our pet but we like that the hotel is pet friendly and would consider staying there with our pet. liked the complimentary glass of wine we couldn't think of anything
Comfort was good and staff was really helpful. the upholstery and wild animals fur decorations of my room! Gosh, how kitsch! ;-)
The staff was professional and patient. The room was wonderful. Nothing.
The Conceirge did a fabulous job!
Close to public transport (red line), Restaurants in vincinity Recommended parking facilities were too expensive. Sunday there is no parking fee on street!
We liked the location in Boston, mainly for the convenience of walking to and from all of the historic district. It seems very expensive on its own, but we were pleased to get a great rate through Booking.com.
It was in walking distance to many attractions. It needs a renovation. It is starting to look a little shabby.
The facilities are excellent and are great for families. The hotel is central to all Boston tourist places. The pool is wonderful and there is an amazing food store right next door as well as many restaurants and bars close by. No
Breakfast concierge service, too expensive
Nice, good breakfast. Good location for parents of Harvard students to stay. Roads a little confusing
Clean Quiet Allowed to park (free) early before check-in Location great for accessing the T I had car trouble, and all I was told from the staff was "Call AAA". There was no request if I needed any assistance or followup. Area around hotel not very nice
poor location. small room without closet. overpriced.
the hotel staff were great..their check in was so fast and you'll really appreciate that after a long trip..also they got a freindley room service staff..it's a nice small hotel with nice views i didn't like their breakfast..not much choices.. and apparentley am not used to help yourself services....
it is near subway o boston and it is near mit
Very clean. - The free breakfast is terrible. - The wifi is very slow. - Rooms are very old-looking. - Way too expensive for what it is.
The room was clean and comfy and the breakfast every morning was pretty good. Also close to a shopping mall. I did not think it necessary that they replaced my soap and towels every day without me asking for it (I did not throw the towels on the floor). I reckon resources can be saved.. Hotel staff was a mix between very friendly and kinda blunt-friendly. If you need to be in the city center, it is a bit out of the way (but well accessible with the T).
the room was clean and confortable. the breakfeast and the free parking was appreciate.
The staff was very friendly, i hat a minor problem with my room, but they gave me a new room immediately. I will never get used to eating out of a plastic plate using a plastic knife, but it is probably a typical American habit ...
Very friendly staff Location was not very nice.
Its location was great. Next to a mall and a short walk to a strip mall and next to major attractions and public transportation. I was extremely disappointed in the breakfast that was served and the amenities that either they didnt have or were not mentioned to me by staff. The breakfast for me is why i choose this hotel brand. I have in the past stayed at the hampton inn and found that the breakfast was wonderful. Although it was a buffet style the food was barely warm and was not of the standard i had been acustomed too. the first morning there were no eggs and the second morning there were unusual lookng eggs in which i had to ask what they were. breakfast is the most important start of the day and had id known that the breakfast was not going to be up to parr i would have stayed at the days inn just down the street. i will think twice before making my choice