Would you like to save as your currency permanently or for this visit only?
215 Charles Street, Boston, MA
0.4 mi from
Clean and comfortable. Good valet staff. $50 parking... conveniently not mentioned prior to arrival. Asked for 2 queens and got a king. Nothing but 20-somethings in the lobby any time I was in it (ZZZzzzzzz). As I almost live in hotels, I care about the mix for my own sanity and it would be nice to have a more professionally/intellectually diverse mix. Inconvenient access to AC plugs at the desk. Occupancy sensors suck. No mint:)
Structure Pretty much everything
Was here on business but wished I had taken a day to just relax. Right on the Charles, beautiful setting, close to everything.
The hairs in and around the tub were so unpleasant, I spent about 15 minutes cleaning the tub before I could use it. Shampoo from dispenser does not lather. How many people touch those nasty things??? It also fell off the wall when i was trying to dispense shampoo. We were interrupted twice due to smoke complaints on our floor. We smelled it too. The kids next door screamed and ran around until about 11. But I booked this room JUST to get some peace and quiet while working on an important project for work. That didnt happen. If i knew the night would go like this I wouldnt have spent 200 dollars. Also, the beds are extremely uncomfortable and there is no extra blanket to be found anywhere in the room.
Excellent location Restaurant was late opening for breakfast and we had a medical appointment so we were on a tight schedule. Food and service was excellent, however.
location only one person behind the counter on june25th saturday at 3 o'clock. had to wait in line for twenty minutes even though i had booked on line!!. some people in front of me were trying to get a cheap room for the following monday!!!??? I wasn't told by the person at the counter that it didn't come with a continental breakfast the next morning and at over two hundred dollars , I felt that it should have ,so I had to find my way to whole foods for breakfast. Also, the ice machine on my floor was out of order, and I had to go to the 10th floor for ice The worst thing was that the two key cards for the room wouldn't work properly after several minutes o fighting with it!!!??? I have blood pressure problems and am a disabled vietnam veteran. I was hoping that it would have been a lot less stressful...... the faucet in the shower didn"t work properly....
Clean Quiet Allowed to park (free) early before check-in Location great for accessing the T I had car trouble, and all I was told from the staff was "Call AAA". There was no request if I needed any assistance or followup. Area around hotel not very nice
Staff very insensitive - Trip was to testify in court because of my son's severe schizophrenia so that I could make medical decisions on his behalf - court date changed at last minute and they would not allow me to get a credit to move the reservation date because I booked with a travel service and not them directly. I did NOT want a refund - I just wanted some consideration to have them keep my $892 for 2 nights and move my reservation to the rescheduled court date - the manager of the hotel simply said "life happens" - they have no idea of a parent's grief over a very sick child. VERY DISAPPOINTING