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andre and young man from new jersey was the best person who hever attended me at a hotel . Top notch. the business center and gym need an upgrade
Clean and comfortable. Good valet staff. $50 parking... conveniently not mentioned prior to arrival. Asked for 2 queens and got a king. Nothing but 20-somethings in the lobby any time I was in it (ZZZzzzzzz). As I almost live in hotels, I care about the mix for my own sanity and it would be nice to have a more professionally/intellectually diverse mix. Inconvenient access to AC plugs at the desk. Occupancy sensors suck. No mint:)
The brick work was super cool and the location is top notch. Walking Charles street and public garden was amazing If you stay in the jail rooms the lobby can get a little roudy, but bar closes at 2am so it's quiet after that
We've stayed at the Liberty several times. We love it. Great location, great restaurants, and the lobby is amazing.
The liberty staff, amenities, location and feel were top notch. I did not like how thin the walls connecting the rooms were. It was hard to fall asleep at night a few nights we were there because there was no sound buffer.
Great rooms, great service. Not very family friendly.
Customer Service was amazing - staff was efficient, friendly and helpful. Over all feeling of this place is customer-centric without being stuffy or gratuitous -Would love to go back again! It was a little hard to get to off the highway - but not much they can do about that ;)
The staff was very friendly and courteous. Location was excellent for my needs Price was way too much for the room and amenities. Very poor value for the money. Does not compare to the Four Seasons or the Ritz in comfort price or amenities. Room was not very comfortable and to charge $19.95 for high speed internet per day is outrageous.For the price it should be complimentary. Would not stay there again.
Very friendly staffs. Free Wifi only for 2 devices per room & it's not the high speed for playing games. Upgrade is $20 extra.
Structure Pretty much everything
Bar at night was so packed you couldn't get a drink.
The hotel is very unique for sure. How often do you get to stay in a prison in luxury? The staff is very friendly, and the glass of sparkling wine at check in was lovely. The quiet lobby turns into a very lively nightclub in the evening. Our view was a tiny slice of the Charles river and the Royal Sonesta Hotel. The price for everything from drinks to breakfast is obscene. My husband and I had breakfast in Clink Sunday morning, I had Bacon and eggs, with 6 pieces of red potatoe,and two cold pieces of toast. My husband had the same except he had sausages that were undercooked, and we each had coffee. The total came to $59.92 without tip. We didn't get menus, just ordered, so we were stunned. Buyer beware!!
great dining on the riverfront. Friendly staff Food and beverage excellent. Would be nice if they had more vegan/vegetarian choices.
24 hour gym Complimentary wireless Location far from Beacon hill Construction
The hairs in and around the tub were so unpleasant, I spent about 15 minutes cleaning the tub before I could use it. Shampoo from dispenser does not lather. How many people touch those nasty things??? It also fell off the wall when i was trying to dispense shampoo. We were interrupted twice due to smoke complaints on our floor. We smelled it too. The kids next door screamed and ran around until about 11. But I booked this room JUST to get some peace and quiet while working on an important project for work. That didnt happen. If i knew the night would go like this I wouldnt have spent 200 dollars. Also, the beds are extremely uncomfortable and there is no extra blanket to be found anywhere in the room.
clean, modern, gym was big and pool too i could hear the toilet of the next door room, it was hot and the fan i got was too noisy
the staff late cleaning
Great staff Goog location Goodl value Everything
I liked both restaurants inside. It was very clean. The staff were amazing. It was a great experience.
The front desk staff was friendly and expedient. Great location, right on the water -- excellent running trails. All rooms have waterfront views. My room was clean, comfortable, and updated. There are set taxi rates from the hotel to the airport -- so be sure you get the negotiated fare! Art Bar had slow service -- I would recommend leaving the property to eat.
Clean, Warm, nice rooms and great staff. I would stay there again. No negatives.
Was here on business but wished I had taken a day to just relax. Right on the Charles, beautiful setting, close to everything.
We had a meeting there and the staff went above and beyond to help us with our special requests and last minute changes
Everything was modern looking and a great location Too pricy for a thursday night
Great location and service was very good.
a bit isolated from things, was here for a wedding but really not close to transport or much else.
Proximity to river and adjacent to mall. Convenient for getting less expensive breakfasts - au pain dunkin donuts....... Housekeeping for room was so so
Bath robes were a great addition
We chose the hotel thinking we had to bring our dog with us and this was pet friendly. Turned out we did not need to bring him. We were so surprised at how nice everything was. Well appointed, lots of little surprises like wine on arrival, reasonable parking that was good for several hours after checkout, everything spotless and tasteful and quiet.
Super location Lovely scent in lobby Great staff - upstairs and down 10am breakfast end. Went for a morning run so ended up at food court next door.
I travel a lot for both business and pleasure and I can honestly say that this is one of the nicest hotels ever! The place is beautiful, the food excellent, and the staff bends over backward to accommodate. no negatives
Clean and friendly
Best sleep of my life
Everything was perfect, like every minute of my stay.
Everything. Starting with the deco going from the confortable rooms and ending with the amazing food.
Excellent location Restaurant was late opening for breakfast and we had a medical appointment so we were on a tight schedule. Food and service was excellent, however.
The Jamican Man at the door, he was great,MON lol
location only one person behind the counter on june25th saturday at 3 o'clock. had to wait in line for twenty minutes even though i had booked on line!!. some people in front of me were trying to get a cheap room for the following monday!!!??? I wasn't told by the person at the counter that it didn't come with a continental breakfast the next morning and at over two hundred dollars , I felt that it should have ,so I had to find my way to whole foods for breakfast. Also, the ice machine on my floor was out of order, and I had to go to the 10th floor for ice The worst thing was that the two key cards for the room wouldn't work properly after several minutes o fighting with it!!!??? I have blood pressure problems and am a disabled vietnam veteran. I was hoping that it would have been a lot less stressful...... the faucet in the shower didn"t work properly....
Location Wifi didn't work at all and they knew it, said they knew it was "terrible," and "working on it" but didn't do anything to fix it for 4 days. Pathetic in this day and age. And at check in, with no one else on line, it took 15 minutes because "our computers are slow," but "we're working on it." Would not recommend this place to anyone, and in light of the prices it charges, it amounts to theft.
Dirty windows took away from the view. Bed a little too firm; I woke with stiffness.
Friendly staff. A great location. Room was clean. No refrige in room.
Very solid room, clean and comfortable. I enjoyed the views, location in the city and easy accesibility to other important locales.
Close to an event I was attending. Valet staff was very helpful. Not close to much. Room was ok, nothing outstanding. You pay a lot for location.
Great location, room was comfortable enough. Pretty stingy for $500 a night. No fridge, $20 extra for a cot. Be careful when you initial the forms at check in or you might not notice things like $400 for smoking in the room, $50-100 for not checking out by noon. It wasn't an issue but I didn't like how they tried to sneak it by me. In summary, for the money you can do better.
The room was clean the location was great to transportation and food. Staff was not friendly or helpful. The valet parking did a poor job of driving my car burnt the clutch very badly. They also didn't have my reservation and acted like it was more my problem then tried to be helpful even though I had the conformation and all the correct information.
Very friendly staff Location was not very nice.
The room was clean and comfy and the breakfast every morning was pretty good. Also close to a shopping mall. I did not think it necessary that they replaced my soap and towels every day without me asking for it (I did not throw the towels on the floor). I reckon resources can be saved.. Hotel staff was a mix between very friendly and kinda blunt-friendly. If you need to be in the city center, it is a bit out of the way (but well accessible with the T).
Its location was great. Next to a mall and a short walk to a strip mall and next to major attractions and public transportation. I was extremely disappointed in the breakfast that was served and the amenities that either they didnt have or were not mentioned to me by staff. The breakfast for me is why i choose this hotel brand. I have in the past stayed at the hampton inn and found that the breakfast was wonderful. Although it was a buffet style the food was barely warm and was not of the standard i had been acustomed too. the first morning there were no eggs and the second morning there were unusual lookng eggs in which i had to ask what they were. breakfast is the most important start of the day and had id known that the breakfast was not going to be up to parr i would have stayed at the days inn just down the street. i will think twice before making my choice
the room was clean and confortable. the breakfeast and the free parking was appreciate.
The staff was very friendly, i hat a minor problem with my room, but they gave me a new room immediately. I will never get used to eating out of a plastic plate using a plastic knife, but it is probably a typical American habit ...
the hotel staff were great..their check in was so fast and you'll really appreciate that after a long trip..also they got a freindley room service staff..it's a nice small hotel with nice views i didn't like their breakfast..not much choices.. and apparentley am not used to help yourself services....
it is near subway o boston and it is near mit
Clean Quiet Allowed to park (free) early before check-in Location great for accessing the T I had car trouble, and all I was told from the staff was "Call AAA". There was no request if I needed any assistance or followup. Area around hotel not very nice
Nice, good breakfast. Good location for parents of Harvard students to stay. Roads a little confusing
Staff very insensitive - Trip was to testify in court because of my son's severe schizophrenia so that I could make medical decisions on his behalf - court date changed at last minute and they would not allow me to get a credit to move the reservation date because I booked with a travel service and not them directly. I did NOT want a refund - I just wanted some consideration to have them keep my $892 for 2 nights and move my reservation to the rescheduled court date - the manager of the hotel simply said "life happens" - they have no idea of a parent's grief over a very sick child. VERY DISAPPOINTING
Very clean. - The free breakfast is terrible. - The wifi is very slow. - Rooms are very old-looking. - Way too expensive for what it is.
poor location. small room without closet. overpriced.