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Friendly staff. A 4 star hotel with no evening bar or restaurant is not acceptable, especially given the cost of the room. Either provide these facilities or downgrade the hotel to a more realistic 2-star rating.
Very good breakfast, good service
Nice little Hotel - now a 'Tulip' group hotel. 2 good large rooms for our family (2 adults + 2 kids) and a low price. Only bar meals available.
Mattress was a bit like a trampoline.
The hotel was all that could be asked and it has all the facilities that is required for a business class hotel. Pleasant and helpful staff together with a clean and well equipped facility. For my purposes the hotel was a little remote since I relied on public transport
One of the few options (if not the only one around the area) to get a family room! Staff at the front desk
it is near construction area which makes noise in the morning
Central location, very helpful staff room was a bit noisy
The beds were king-sized and de rooms were very clean. The personnel was very polite. Unfortunately the refridgerator didn't function properly.
The sign over the hotel says The Tulip Hotel and it took us about an hour to figure out that it is also the Arcadia. Very annoying.
They did not apply any discount considering their facilities were out of order (gym and sauna), and there was no much value for money.
Nice hospitality, reception service, welcome letter + beer Non-smoking room vs smoking one
Friendly staff. I was allocated a room that already had a guest so I had to go back to reception to sort it.
I attended to the famous iranian signer GOOGOOSH So comfortable
good location, reasonable price extra money for breakfast
Quiet and comfortable. Great breakfast and convenient location.
Quality of the room compared to the price (very good), friendly staff, great cocktails!
I think the best part of my stay was the friendliness of the hotel staff. In addition, the buffet breakfast was very good. I thought that the price for parking was fairly expensive. A possible suggestion is to maybe have a parking pass for hotel guests that are staying more than one night.
The reception staff were very helpful and courteous. My wife was taken ill and they helped to get help as my German was insufficient. I had trouble connecting to the lobby WiFi with my Mac Book. This took me 30 minuted to sort out with the reception help. In the room there was no problem.
Comfortable bed plus convenient location and decent breakfast...
this hotel needs parking
Could not connect to wifi
The food was super!, Very nice bar, with good barman and they have a huge collection of whisky
Food - both dinner and breakfast were excellent
My room was clean and spacious, the staff was friendly and helpful.
Service oriented hotel staff - gave us a bigger room seeing that we are travelling with a young child. Spacious and clean room.
Great location , healthy breakfast, helpful staff. Bedroom was too warm.
the friendliness of the staff and the location.Plus the quality of the breakfast buffet everything was good
We went to Koenig-Pilsener-Arena and attended On a Dark Winter's Night concert / festival. The business in the breakfast area, it's neither very inviting, nor well organized.
the bar and breakfast
Price is very convenient, location is excellent for theater and for the shopping mall close by. Very easy to reach with public transport from the main train station I would have liked a little bit more light in the room (no light on the ceiling where the bed is, it was a little dark at night)
It's convenience to the Centro,tram station and the healthy breakfasts!
kind staff, proper
sitting on the terras adjacent a beautiful park for lunch and dinner enjoying light meals during terribly hot summer days.
clean The service at the bar was very slow in fact we ordered 2 coctails on saturday night and even after half an hour we still hadn't got them so we told the girl not to bother and went up to our room. Also refills of coffee, sugar and milk in the room weren't done and the staff explained that they had problems with the mini bar staff
Room was excellent Bar and restaurant were too expensive. €8 for a half litre of beer and €23 for a breakfast was too much. I paid €23 for an omlette a coffee and an orange juice. Too much.
Excellent service and friendly staff Nothing
Overall an enjoyable stay!
The front desk staff are really nice, helpful and approachable. A little bit too expensive on little things like small pack of peanuts and beverages which I recon should be free.
The service from the staff went beyond expectation. All of the staff were professional yet friendly and helpful. A wonderful experience. I enjoyed everything about the Sheraton and will stay there again.
discreet ,knowledgable and hospitable staff not enough desert selection for breakfast,(fruits or sweet cakes etc..)
Everything was fine and the staff very helpfull
They did everything well but the place lacked some warmth and character
Breakfast and restaurant is better than you can expect.
Hotel was nice and clean, breakfast was decent.
Everything was of a very high standard and in very good locaion which was ideal for our stay (The Essen Motorshow). The staff were very helpful, the food was very good and we look forward to booking again next year for a larger party. There was one thing.... There is not enough seating in the bar!!
Comfortable, clean , modern, good breakfast. I missed a health spa. I had a small break and wanted to have a massage but could not get it because I needed a 2 hour booking.
The location was very good near to the centre; I like especially the good breakfast. I would have needed another pillow, but there were no extras available.
We got a suite insted of a room for the same price!
The staff (at front desk, bar, restaurant) was very friendly and helpful, accomodating and competent. The open showers; the water spills on bathroom floor. Missed an exercise room.
the friendliness and helpfulness of the staff. the cleanliness of the hotel. no
Friendly welcome from the staff. I stayed over in a superior room which was comfy, modern and clean. Very good hotel. No free wifi internet access
Excellent and helpful staff provided a lot of information, also knowledgeable about surrounding cities and where to find specific places. Great breakfast! Out of all the booking.com hotels we have had, this was the best in this class. Everything worked.
Personal attention, prompt reply/ timely arrangment.time to time we used to get complete options on financial implications before we undertake local /outstation tour. This made our trip more comfortable. No complaints.
Size of room. Location (close to area I was working in and also within easy walking distance of nice bars and restaurants). Easy parking. Friendly staff. Single beds rather than a double. No air conditioning. Poor lighting in bathroom.
staff so gentle and good person, amazing position for a tour of the city
Excellent location. Lovely helpful staff.
The room was very large which came in very handy with two children. Breakfast was excellent, vedgetables, fruits, scrambled en boiled eggs et cetera. Would definitely stay again. The only con was that there wasn't a double bed. Instead two separate beds.
nice family hotel, a good breakfast for an acceptable price
Good location and great service. The restaurant had a great atmosphere with authentic food and well priced.
Hotel is open 24/7, no elevator and no bath. Hot and cold water interfere annoyingly while showering. Entourage is perfect though, personell is very pleasing and we had a very good sleep. The bed was 2 separate beds and blankets. I like to sleep in a true 2 persons bed.
Location to the areana and shopping center were perfect - only a 10-15min walk. Lobby was smeled like smoke in the evening, and lingered to the breakfast room in the morning.
Location and style of room.
I was very impressed with the quality of the hotel, the helpfullness of the staff, the location, and most of all the price. Great experience!!
modern and comfortable price of breakfast
the Shower and beds
they offered a wide range of choises for breakfast
The hotel seemed to be quite new. Both bed room and bath room were very modern. It's close to Centro. Though we didn't have a breakfast, it looked good. My credit card had a problem but Booking.com didn't alert when I booked. The hotel couldn't charge in advance thus I was almost charged quite expensive normal price. It would be nice if the system tells me that credit card is not valid when I booked.
Friendly staff, a very nice breakfast buffet, by car 3 minutes away from CentrO and 25 minutes away from Moviepark Germany.The hotel itself lies in a kind of boring area, a buisnesspark
free wlan internet (unfortunately it did not work properly)
Excellent rooms, very well laid out. Hotel staff very friendly and helpful.
The room and the resturante
The layout and space available in the family room was excellent. The bathroom and shower were extremely clean.
the location is not good, little far from city, but just at a intersection of 2 noise road, all most all the rooms are on the face of the road where there are cars passed by every 5 sec. Talked with the reception, no room can change, the attitude is like 135€ for a standard room is like this, moreover they said there was expoisition, not possible to find another room somewhere else, It make you feel bad that 135€ per night you are lucky, even if they know the room is not able for sleep. what ever the price and room, a hotel room is for the man to have good rest in the night, if this fonction can not be garrenti, why we dont sleep in the street or in the car. and the old forniture, couloire and the servise are far from a 4 stars.
Parking at the back of the hotel. Nice and clean bathroom. The double room is very, very small. The old-fashioned windows open in such way you can't use the blinds - so you have to decide, air or light. Noise was incredible, the bus stop directly under the window. Extremely hot room, no sleep at all. Small beds. Nothing interesting in the street of the hotel. Breakfast not included in the room price. Bad, bad, bad experience.
room conditions, parking facilities, brekfast, location no
free shuttle, assistance and breakfast Old furnitures
The bar and the bowing alley ! The otel has a free schuttle bus to Mivie Park, but we didn't realise it would be better to bok in advance. On our first day we had to wait until 11:30 for the first free seats.
Booked hotel because of family room & could sleep four, price was good for three nights & was close to everything we needed to get to.Very good breakfast / dinning area upstairs, had breakfast only the once during the stay, food was very good with selection of cereals, bacon & eggs, fruit, cold meats & cheese etc. Pub on ground floor, so you can get back & have a drink in the evening, they do small menu for food. Our room was a family room, pull-out sofa bed which would sleep 2 & one double bed, TV, mini bar, en-suite. The room was clean if only a little dated in its appearance, looks like they are doing up rooms in stages. Very helpful staff, who spoke english, also close by car to movie park germany, ski center bottrop & centro shopping dated room decor & furniture, bathrooms need re-vamp.
The service was excellent, everything you might need or want catered for and the staff were not 'in your face' but making you feel very much at home. Any little problems were resolved quickly and without fuss. The food was wonderful and again, any requests were fulfilled quickly and with no trouble. Staff very friendly and knowledgeable. Most definitely hotel to return to, especially to celebrate special occassions. There is a babysitting service available (extra cost) but unfortunately we were not aware of this in advance otherwise we would have taken our little one too.
excellent and comfortable hotel They did not anounce in advance that their top restaurant was closed for holiday reasons.Only their brasserie:" In der Remise "was open.
The garden and the silence Hotel rooms are not according to my expectations
Nice old-fashioned castle with excellent restaurant At this level of room prices the continental breakfast with additional billing for all extras is petty
All was exelent. Would have no hesitation in recommending this hotel to anyone.
room space, cleaness, location, good breakfast buffet a bit old style but ok
the staffs was effective.
The staff was very friendly and accomodating. The hotel is very nice, inside and out.
Desing and quality were really excellent. The room was confortable and a very good price/quality rapport. Very close to teh city center.
Very helpful and friendly staff comfortable rooms. Very noisy in the early hours think must be night club near. also thought the breakfast was expensive
the hotel has a good location and the staff is very friendly and helpful. the buffet breakfast is really delicious. the room was spacious, but the fortuniture a little old fashioned.
Located conveniently near railway station and city center. Shopping street is just across the corner. Very clean room.
The family room was very spacious and even had a small seperate room for our kids. The beds were comfortable with great, fluffy duvets. The bathroom was spacious with a large double sink. The breakfast was delicious with a large selection to choose from.
Very central and nearby to location of seminar.
Noisy street right in front of the hotel.
additional pay for parking; payment for parking only possible with cash
friendly staff, great breakfast, spacious rooms, excellent beds traffic noise when opening windows
Helpfulness of staff My colleagues and I all had front rooms overlooking the main road and found the traffic noise very very disturbing all night
Ideally located to access city and businesses in the area, parking the superior room did not have bathrobe nor slippers, I was given a single room in spite of having booked a double room. As a result there was only one duvet and felt cold during the night.
Verry noisy room
very smart and efficient staff and a beautiful modern hotel and excellent breakfast buffet
Cleanliness of the room, design, comfortable beds, convenient location, good breakfast Staff checking the mini-bar when the guests are in the room
Buffet breakfast was excellent, much better than some more expensive hotels I have stayed in. Rooms were clean. Overall a good experience.
efficient staff the evening restaurant atmosphere, a bit boring and dull
The hotel is exactly next to the shopping center and Limbecker Platz. The parking of the hotel is very convenient. Hotel staff was very friendly. We had a very large room which was very convenient. The shower leaked very much so that you had to use almost all towels for drying up the floor. It is a good hotel and up to the standard of what you can expect of Holiday Inn, but it is definitely not a luxurious design hotel (by the way, that was not how it was promoted, but would have been a nice surprise.)
Location in the center of Essen and own car parking. Expensive breakfast for 17 euro per person. Within room 201 you can hear cars entering the car park underneath the hotel while lying in bed. Can be disturbing when you try to sleep.
cleanliness and helpfulness of staff
The hotel is nice. Good location and wonderful breakfast. There was a problem with one of the receptionist during the check-in. One of the guests did not come and the reservation of the room (double) was made under his name. The receptionist did not want to give us the room even if we had already paid for it and the other guest was present. They made us waiting until another receptionist came and solved the problem.
Friendly staff and nice, spacious rooms with all amenities. Just a couple of minutes away from Limbecker shopping center. How to drive to the hotel parking is somewhat of a puzzle the first time.
Friendly staff, good food
Expensive, especially with breakfast at extra cost. Curtains should have been repaced as they were worn in places.
Staff are well trained and frindly Food at the restaurant is limited to few dishes
Very good, clean and quiet place for the night, and not far away from Duesseldorf, where the fair K2007 was held at. hotel parking.
There is no gym
Proximity to train station Unfortunately the promximity to the train station which had a lot of undesirables arount it in the evening.
spacious room Tv is not big enough, carpet is a little old, should offer different type of pillows
Nice room and nice/firendly people. This is the hotel where I like to stay. Everything is smooth, well organised, quiet.... Time to check in was too long but still acceptable.
good undercroft parking, rooms spacy and nicely decorated. The restaurant offers a good menu and breakfast was enjoyable. There is very little to do in the hotel and to go out you will need a taxi. But if you are by car there is no problem. But the thing I disliked most was the smoking in the restaurant. Although we asked for a non-smoking table we were seated next to a table of smokers.
It was nice and clean but a bit far from city there where no shop around this hotel
My roo was lovely and quiet, well decorated and the buffet breakfast in the morning was fantastic the free minibar only had one alcoholic drink in it and that was a bottle of german beer
very nice rooms - quite envirement - good service and fantastic restaurant
Location of the hotel, near to the Veltins Arena Stadium and the motorway.
Very nice hotel, good staff, very polite and friendly, helpful at all times Not much to do in the area.
the size of the rooms nad the services provided by the reception staff as well as the restaurant staff.
Stayed in the hotel for only seven hours and did not see much besidesour room. No
Very comfortable and well equipped rooms. Excellent breakfast and very friendly staff.
Limited hotel car parking area.
Excellent location, close to the train station/metro, shopping, cafes/restaurants. Good breakfast. Clean. Friendly staff.
Closeness of Main railway statio, center of the city, very nice and friendly staff, clean and comfort room. All in all very good
Great Location, I was attending a fair at Dusseldorf and this provided an excellent base to attend the fair. Very close to the station. Also close to the walking street with plenty of restaurants and shops close by. Would suggest that keep a water kettle in every room. Thats standard now days.
Excellent location. The room has all the facilities as expected. Breakfast is excluded.
not very good service at the restaurant, refused to serve us at 9.30 while it was supposed to be open till 10.00
Staff were efficient and welcoming. Breakfast was excellent. Rooms were light, spacious and airy. Beds were comfortable we were not allowed to use the breakfast area to play games. As a hotel accommodating people during the world's largest games expo this was a serious problem and led to many people shunning the hotel in the evenings to go to (e.g.) the Ibis down the road which did allow this. My room was not cleaned at all one day, despite a 'please make up this room' notice left on door handle.
comfortable bed, close to shopping area and main train station wi fi reception in upper floor was too weak to make a connection, 15 EUR charge for breakfast, per day
central location On the website, it said there was free internet, which turned out not to be true. After i pointed this out, they changed the web information. Otherwise
Near the exibition center, park, and the underground station.
internet is not good
The cleanliness and comfort of the hotel was second to none. The facilities sauna ect where of a very high standard and all the staff throughout the hotel where very kind well mannered and helpful. Nothing
Very Clean....and Quiet It's far from everything!
Furniture style The attitude of one receptionist girl
Location was ideal for business and for available restaurants and shops. Also easy access to the train there was an event at the Messe that was loud and lasted until 6 AM
The location is ideal if you have come to visit the next door exhibition halls. Over all staff was polite and help ful just a five minute walk and you can stroll through shopping street with variety of products.
The location to the Messe and the size of the rooms, especially the shower. The front desk staff gave us some bad information upon arrival. Also, there were very few US outlet adapters available.
fantastic friendly staff, so clean hotel nohing