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The room itself was very comfortable. The manager was responsive to my concerns. Housekeeping staff was unprofessional, unorganized and extremely loud in the common areas.
It is clean, nice looking, and the room does not smell like the casino area. Most other hotels smell like the casino (smoke) so it is quite nice that this hotel does not have that smell. The pool looks really nice. There is no breakfast. The pool closed too early at 7PM. A bit on the expensive side.
The rooms were spacious and clean, and the staff was very helpful. They have a large, beautiful pool/lounge area that epitomizes the amazing Vegas experience. You can take an Uber or Lyft to the strip that's located about 15 minutes from the hotel. I would definitely recommend this hotel who wants to get the most bang for their buck. The front desk lady initially gave us the wrong room number which resulted in us getting lost and returning to the counter to verify room numbers. It was a simple mistake but very inconvenient due to the fact we were exhausted from the previous 6 hours of travel. However, it was easily fixed once we returned to the front desk. It would also be nice if there was a continental breakfast provided.
upon arriving at the front entrance late at night - almost 2 am - after a long drive, we parked at the front with the intent to quickly check in and then repark and unload as we didnt have much luggage. there were multiple cars that were already parked, but the staff by the entrance insisted we park our car elsewhere without listening to our explanation. agreed he saw that we checked in and were actual guests, he became more friendly and offered help. very poor and distasteful customer service.
My wife and I especially like the spa are, and the workout area. We used the movie theatre, the poker room, the buffet, and starbuxs. I would recommend staying here to any of my associates, the staff, the bell people, the valet, all very promt and courteous. I would have stayed another week, but the weekend rates jump...and will stay again in the future. great 4 nights.
Staff was very friendly. Very comfortable and very nice. Great value! They advertised an adult pool, but the pool is only open in the summer. The regular pool is very nice, but a lot of children who dominated the hot tub. Great place for kids! They did give us a slight break in price as a result and we're very accommodating and understanding, I just wish we were aware the adult pool was closed.
The spa facilities the sandy pool The short time I was there . I wish I could stay longer
Nice clean rooms. Upscale styling. Poor communication with staff. Hidden fees.
The rooms are so pretty and classy and the bed is awesome! Shopping and movie theater is close!! Nothing
Great place! I almost got stuck in a smoking room. I checked in kind of late and the front desk said that because I booked through a third party, I was not guaranteed a non smoking room. I honestly hadn't thought of it. I kind of thought smoking rooms were a thing of the past. At the last second they found a non smoking room and it was great, but I would not have been happy otherwise.
Nice place, quite a ways off the strip but I understand they have a free shuttle to mandalay bay. It was nice for the rate I got, but for the higher rates I see for them all the time I would stay on the strip where you are closer to everything. Was only there for 1 evening so didn't see most of the amenities. Definitely a very nice place. As mentioned in another post, the distance from lobby/casino to rooms is quite a walk. Check in was very slow, during construction the relocated the check in to 2 small stands, it took 30 minutes to check in and there was only 1 person in front of me.
it's not crowed, good facilities, close to Vagas strip but not so jamed. i ma not happy been charged the resort fee $22 since the Resort is incompleted. i want my resort charge refund.
Had to wait four hours to check in. Payed for a room with a lake view and was given a room with a view of the courtyard because they must have overbooked. Was not compensated at all for my time or being given the wrong room.
Beautiful location. The breakfast option at the hotel was excellent. We were sad to miss it our second night when we had to leave early for the airport. The outdoor pool and hot tub were delightful and the perfect endcap to a week long trip to see the canyons. Two double beds instead of two queens made things a bit cozy in terms of sleeping arrangements for a family of 4.
The hotel is clean and classy Charged for Resort Facilities which I did not use. The worst thing is guests have no choice in the matter. You check in , You must pay. That is terrible.
I most liked the balcony overlooking the property. A fantastic view. The staff was most gracious & accomadating to all request made by me personally, & towards our conference attendees. An exceptional experience. The infrequent schedule of the airport shuttle
My fiance and I were treated horribly. We were racially profiled. It felt like a scene from A Raisin in the Sun. They clearly do not work African-American guess to be there and they treated us that way. It only we're not giving any information about the facility the amenities but were denied access to the spa amenities when we decide to go. We were paying a resort fee and cannot enjoy anything about the resort. All the amenities closed at 7 o'clock when no one told us about this. The biggest issue is that there was an attempt to charge my credit card over $6,000 my bank stop the transaction and the only restitution was an inexpensive cheap bottle of red wine given to our room. There was a horrible customer service. Everything was tug and pull it was not a courtesy or any type of kindness. A terrible experience at Lake Las Vegas would never do it again and will file a report with the Better Business Bureau.
ABSOLUTELY NOTHING THEY WERE RUDE, ARROGANT AND TRY TO STEAL MONEY OFF MY WIFE'S CREDIT CARD(6,831.00). THEY ALSO KEPT US OUT OF OUR ROOM WHEN WE ALREADY PAID FOR THE ROOM! WE WERE NOT ALLOWED TO USE THE POOL AND SPA BECAUSE IT WAS CLOSED EVEN THOUGH THE WEBSITE DIDNT SPECIFY. THE ROOM WASNT COMPLETELY CLEAN. WE FELL WE WERE TREATED LIKE THIS BECAUSE WE WERE BLACK. KAYAK SHOULD REALLY DO A THOUROUGH INVESTIGATION INTO THIS HOTEL AND THEIR MANAGEMENT IT FOR NO OTHER REASON, FRAUD AND THEFT!
Pleasant atmosphere, beautiful grounds. I was there on a weekday, but there was still a nice crowd, with a miix of adults and families. Wish I could have stayed longer Casino is included in the hotels list of amenities, but it is "closed"
Beautiful location. Quiet and comfortable. A/C was poor for the heat in the summer time. Requested a new coffee pot, didn't show up. Requested additional towels, didn't show up. No hotel restaurant for dinner.
The resort is a high class resort regardless of the name it is under. It is excellent for relaxation winding down away from the strip. The scenery is beautiful. Landscaping is calming Nothing of significanceً
Large, beautiful property in a lovely setting. Rooms were lovely and large. Staff was helpful and professional. A quiet and relaxing stay. The nearby village was a ghost town except for three restaurants and a chocolate store. A little eerie.
Didn't use the pool area, but it looked relaxing; room was clean; bed was comfortable; room was not very modern, but price was fair; staff was accommodating; easy access to the 215 freeway. Walls are quite thin, but I only slept there so nothing an over-the-counter sleeping aid couldn't handle. The price to stay four nights was at least $200 less than surrounding hotels...and the resort fee was less. Was impressed by their late-night parking patrol. The smell of cigarette smoke was so strong in the casino that I didn't want to gamble or spend any time in that area. The food lacked flavor in the Café Fiesta. A coffee maker in the room would have been nice.
Overall, the staff was friendly and the location is ideal for not being to close or to far from the strip. On the last night of our visit, the cleaning staff did not clean the room and did not re-stock the bathroom with towels. We waited until 2:30 am in order to receive towels for the following morning.☹️
The bed was soft. I would suggest fixing several things. This was like a retirement community. Younger generations would not stay here. Old people are dying off fast. Smoking indoors is an outdated and gross. In this day an age with what we know about smoking, it should not be allowed at all. It ruins the persons lungs, the lungs of everyone around. Makes the food taste bad etc. There should be sealed rooms if people wanna smoke. This would help your attendance. My room 7-120, the walls were peeling paint in the bathroom. And behind the door was very dirty. Also the kleenex box was dirty. There was a hair on my pillow from someone else. GROSS. The exterior was falling apart. The view from my window was also very disturbing. The roof for the casino is not a good view. The front desk gentleman when I checked in was not very inviting, and did not explain very well why I would have to pay an additional $100 deposit. The sidewalk was covered with old gum, that is just poor maintenance.
It was close to the green valley ranch and they offered loads of discounts Everything was out of date, and the atmosphere was very dry and old feeling.
The price was the reason we stayed. Nice, clean. No too large... yhe pool area and jacuzzi was really nice. Did not like having to leave hotel to get to pool Would have liked coffee... in the room, or breakfast before 8 am. We are early risers we waited for 2 hours for the buffet to open.
I stay here every few months and haven't had any problems ever. The pillows are too big.
Remodeled rooms Registration was fast
Made a reservation for a king room- first room we get had two queens and it smelled terrible - I went back down to the front desk to get a king room (preferably one that didn't smell) and the lady at the front desk said they didn't have any king rooms (even though that is what I paid for and was on my confirmation). She basically said this was my problem, not hers since I reserved through kayak. I insisted that I would not sleep in the room (smelled like a bad mix of bo attempted to be covered by air freshener) so she gave us a new room that was a king on a different floor. When she handed me the keys she stated that this was a pet friendly room on a smoking floor. We do not smoke and my boyfriend has allergies so I wasn't thrilled about this but figured we would try it. This room was a king room, but again smelled terrible. Since my boyfriend has allergies we didn't want to sleep in a pet friendly room so we went back down to the front desk to just settle for a double queen room (since she had said they were out of kings) - at this time the lady said that the king room was not a pet friendly room. We talked to the lady a little more and decided we'll just open a window to try and air it out - she didn't inform us that the windows do not open. All in all - you couldn't pay me to revisit this place.
It seemed inexpensive at first, before the $30 resort fee/night $30 resort fees (above the quoted Kayak price per night), a heater that made a lot of noise at night, a phone that didn't work and a staff that didn't clean the rooms
Location, breakfast, friendly staff. The pillows were too large and hard.
Bed was old.
Nothing Place was so dirty we left within an hour of arriving.
Overall that is what you expect from high class hotel. The only thing that we hat to change was the bed blankets, because they were made from synthetic material and were accumulating tons of static electricity.....bad for health.
Clean rooms. Beautiful hotel. Reasonably priced. The sushi restaurant. Terrible service. Everything we ordered was forgotten. We sat there for 45 minutes with NO food. The waiter wouldn't look at us because he knew. We didn't complain but should have received an apology anyway. I don't need gimmicky all you can eat food if they're going to play hide and seek with it. I'd just rather have a normal dinner with normal service . . . And which doesn't take 4 hours. The fish was not bad though. Quite fresh and the meal was decent when it finally came. Don't pay extra for a strip view room. The strip is far far away. The view is of a small cluster of buildings in the very far distance. Their pitifully rare shuttle schedule. We get it, you want us to spend our money in the hotel. Instead we had to see friends staying on the strip, spent a lot on cabs and will probably just stay on strip next time. There's no real reason not to have more regular shuttle service with more capacity than just 11 ppl.
Room, new, staff Nit pick- gelato serving lady who couldn't give me two flavors in a single, despite single being huge!
The room was beautiful and very well appointed. So many details that made our stay wonderful. We were so comfortable we could have stayed longer! There is nothing we didn't like about our stay. Very happy with our choice and we will definitely go back again.
The beds were extremely comfortable. The resort was so very clean. Staff were so very accomodating. I would definitely recommend this property to others. Food at restaurants was great. A little far from strip, but they do offer a shuttle.
Room was luxurious, clean and very comfortable. Best room I have ever stayed at.
Too bad because the swimming pool
OMG the bathroom is breath taking The pool closed too early
The room was beautiful, comfortable, and clean. loved the decor and the view. The room had no fridge, microwave, or coffee maker.
Very open and clean resort and property. Food and drink options were great as well. Gym closing at 7 pm was a surprise, but not in a good way. the business center was also no open late enough for a business traveler (5 pm)