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Lovely location, reasonable sized room and clean. Staff rather aloof at arrival and not very helpful, though the lady on the last day was nice.
Very nice and quiet surroundings Its remote location and difficulty to find it, even when using a Garmin road planner
The location is wonderful. Overlooking a small river with a castle in the hills above. The restaurant was also excellent with both dinner and breakfast being very good. The only downside was the smell of our room. Although a non-smoking room, we suspect decades of smoking in the room has given it a very particular smell. My wife struggled to sleep with the smell. The room was otherwise clean.
very child friendly hotel and staff, we had a 3 month baby with us and we had taken the gourmet package, the staff were very accomodating and let us take the baby along..we we noticed that in the bathroom the shower curtain wasnt working well, the water would overflow onto the bathroom floor.. that can be corrected
Room had space, staff was very educated and nice, Hotel place was beautiful and breakfast was good.
service,breakfast and location
Although it was winter, cold and raining we arrived and felt immediately welcomed. Warm inside the hotel and a warm welcome from al the staff. We had a comfortable room and we could enjoy our stay without any problems.
The location is excellent. We've been here before so we already know this. The service is very good and the breakfast was much better than the last time. We took the gastronomic package but the the two dinners (3-course & 5-course) were very disappointing. I'm sure the chef was not the same one we had a few years ago. The last time we had dinner at this hotel, the food was exceptional. Back then, it was truly a wonderful gastronomic experience. I would still recommend this hotel for the great location and the good service...but the dining experience was rather mediocre.
Flexible staff, asked for my breakfast earlier, wasn't an issue! No room-cleaning during my stay!
Position and good reception staff
The overall location in a meander of the river is attractive. The nearby ruins of the castle of Bourscheid are worth visiting and can be seen from the hotel grounds. Supper was excellent (35€ menu) and personnel attentive. Breakfast was very good too, fresh home-baked bread was a topper. On the Booking.com site we booked non-smoking rooms, but there were no non-smoking rooms. Unfortunately our clean and beautiful room had been used just before by very heavy smokers. Because of that we had to sleep with the window open leading to another problem: the train passing by every hour awoke us a bit too often. With everything closed the night-trains are not a problem we suppose.
Hotel is situated in the middle of nature. Peaceful location next to a lovely stream. Food was fine, but not up to culinary standards. Personal is really trying their best to make guests happy, but are understaffed so service could be improved even more. Beds are luxuriously soft and comfi, but you have to like this. Superior room is very spacious and has beautiful bathroom. Hotel is "in the middle of nowhere" so not much options for going out or having dinner in another restaurant. The kitchen had trouble in preparing the steaks (mixed up the sauce, well-done/medium), we had to send it back. But then it came back perfect. There was glass on the floor in the room, and even after telling the manager, it was still there (after they've vacuumed). In our opinion it was not right that the manager corrected his staff in front of the guests.
The hotel was clean and comfortable, but it was the location that was amazing! Set in a valley overlooking the Sure River with a view of the castle.. it was idyllic. It was the most quiet, peaceful hotel I have ever stayed in.
Wonderful situation with very helpful and polite staff. The quality of the food is excellent and served perfectly but slow. The only problem was the waiting time at dinner, one night we waited 50 minutes for our starter, dinner takes up to 2 1/2 hours
the view and the peacefulness
Peaceful & relaxing At the time of booking room included meals, we could only eat between 6.00-8.00pm
Vincent was terrific!! Nice fellow. We wish him the best. The restaurant service was horribly slow. We were amazed the first night. Then, on the 2nd night it took 2 Hours-10 minutes for us to have only two courses. We did not come again on the 3rd night, and would not stay there again.
Absolutely beautiful and exceptional location. Unfriendly, arrogant staff. Hotel with pretentions it doesn't live up to. Beautiful location, but otherwise no reason for 4-star rating (average 3-star in terms of service, room quality, facilities, etc). Quality of the food in the restaurant was mediocre (except for the - expensive - wine list that was quite good), and service was bad, unfriendly, inflexible and amateuristic. Room spacious but hardly decorated. Walls and carpet full of stains, looking like 10 years old (whereas the hotel is quite new). Rooms are noisy. All in all, exceptional location (must see: Bourscheid Castle!), but mediocre hotel and bad in terms of quality-price.
The facilities and comfort as well the location We woudl have preffered a bed with double mattres
everything was excellent. only one small point, bacon and at breakfast were cold.
Good service, beautiful location, great food, very nice room, nice pool. none
Excellent food in resetaurant in the evening,nice setting Poor breakfast,room resembled a lodge even though we upgraded to a suite
There was nothing I didn't like about this hotel, the staff is extremely helpfull and the rooms and entourage are lovely. It's a very romantic hotel, but I felt very welcomed by the staff and I had two young children with me. I especially liked the private spa (all to ourselves for an hour!), where one can relax,and enjoy sauna and jacuzzi. My children were welcome to use these facilities which I appreciated. A special thanks to Corinne, who went to any lenght to accomodate us. The restaurant is very recommendable, the starters might be a bit on the pricy side but worth it.
An excellent stay, friendly helpful staff, good breakfast and very comfortable room Muddy carpark!
Especially the tasteful decoration and furniture in the rooms as well as in the common parts of the hotel and the very frienly and professional staff Apart from the excellent breakfast (in a nice breakfast area) and a rather expensive à la carte restaurant it would be good to have facilities for snacks, salads etc.. at the hotel, especially for lunch. I did not like the swallow nests and especially the dirty terrace pavement !
the building The spa is far too small, very noisy because there was a wedding celebration on Saturday evening until 4 o'clock, then there was a truck who moved away the installations, still very noisy!
Great location, stunning place, beutifull rooms and bathroom, good restaurant None,
A very nice place with friendly staff, free private wellness, great breakfast. Construction works in the morning that woke us up.
Friendly, competent and attentive staff, quiet rooms and location, nice restaurant (dinner only) standard rooms small, inner yard and parking area appear unfinished,
The setting and staff were excellent. The bedroom was comfortable and luxurious. The restaurant was welcoming but there was only a set menu with no choice. However the meal was delicious and memorable. We would like to stay there again.
Beautiful new rooms, amazing breakfast, frienldy staff.
Beautiful building and an excellent location. Breakfast buffet was fantastic. Unfortunately we were there at a time when the farm next door (ie buildings 50m away) was re-fertilising or something similar and the whole hotel smelled of manure. We couldn't open our window. Also, the spa was cold (35 C max) so wellness facilities weren't great.
Helpfull staff. Clean and up-to-date buildings. Please be aware that "suite" does not imply a 2 room appartment (just a private balcony and jaccuzi compared to the luxury room).
Restaurant, good secure parking facilities
The staff went to great trouble to make this a romantic stay as my partner and I celebrated our one year anniversary. Fantastic staff, great location and a filling breakfast.
Cleanliness excellent, good breakfasts Room 211 at front was extremely noisy. Would only recommend the hotel on the basis of quiter rooms at the rear,
At the night beautiful view to the Vianden palace. Excellent menu and very delicious food.
Friendly staff and facilities Room needed renovation - program currently underway
the location and the view of the hotel are breathtaking, staff was very nice and helpfull, gurmet dinner was a first class meal but not overpriced. no
Very clean modern room and bathroom. Beds were comfortable.
Great room with wonderful views of the castle from the balcony Unfortunately, stay was spoiled by noisy people in the next room. I dont appreciate having to get up at 2.45am to tell them to shut up!
Superb Room. Great breakfast. Location very good for Public Transport.
The treatments in the spa area and also the choice at breakfast. The room was smaller than I thought having read reviews before I went. The water in the swimming pool and jacuzzi was quite cold.
The setting of both the hotel and the town are truly amazing and for that alone it would be worth a visit. If it's a quiet time you're looking for then it would be hard to find better than this. I was surprised for a hotel that calls itself 'International' that there were no menus in English. I also believe any hotel that caters for business people really should have wireless internet connection available.
location, restauration, comfort
The fact that they provided transport from and to the train. Also, the room was quite spacious and the breakfast was very good. no.
The location Everything is payable, even to open the minibar in the room, you have to ask a key at the reception. That key costs EUR 1,50.
The spa is really nice and the gourmet restaurant was also very good The room smelled a bit of dog, so I suspect that someone had their pet with them there.
Free WLAN in the room. Big and clean room. Staff is very friendly.
I liked the relaxed atmosphere in the hotel, the food is nice and enjoyed the Wellness facilities.
Breakfast is good Jacuzzi only for one person, room is very simple with minimum services for a luxury hotel and compare with other ones with same price is really low.
The wellness area (swimming pool, jakuzzi, sauna complex), location of hotel, breakfast buffet The sauna area was clearly indicated to be a naked area only. nevertheless quite some people didn't respect that rule, causing certain people to be upset. The rules are clear for everyone.
Stay in this hotel was definitelly one of most pleasurables in my recent travels - nice location, clean and without smoke, staff ready with help, good family like athmosphere and good food. I would like to mention a restaurant, which is really excellent place for dinners. Difficult to find anything wrong with the place.
i think the staff was nice and we had a good visit at the hotel
the jacuzzi in the room was nice, the penthouse suite was very large and clean the breakfast is quite poor and only until 10am
the view you cant smoke but i did know this before i booked
The room was quite spacious. Really good fitness facilities. We have got a bottle of wine at departure, as a present. The hotel pretends to be luxury, on one side. On another side, one lamp in the hall and a couple in the room were broken. There was enougth light though from other sources. Second, then you see the beds freely rolling around the room on small weels, you realize that it is exactly a 'Family room' and not e.g. a 'Romantic room'.
friendly stuff,central location,excellent cusine resonable prices
We booked a double room, but when we arrived the only room they had available was the family room, which they gave us at the double price. It was very spacious and comfortable. The hotel is located in town, close to river and castle. Good restaurant in the hotel. Patio seating was nice since the weather was warm. Free parking in rear of hotel.
The relaxed atmosphere Not eno ugh english TV speaking channels
Wonderful location, pleasant staff, good breakfast The noise from the bar late at night..especially as hotel literature told the guests to be quiet!!
The room was simple, but comfortable and spotless. Beds were very comfortable. Hotel restaurant served great pizza and had an outstanding breakfast buffet. Great european breakfast with an assortment of cerals, juices, sweet and regular breads, softboiled eggs, cheeses, fruit, yogurt andcold meets. A great way to start the day. It was a great location, right by the river. Personnel quite nice. It was a great value! I would stay again. Not really.
Excellent. Fantastic value for money and the staff were more than helpful..top tip, try and get the upgraded rooms..we only paid 10 Euro more and it was more than worth it.
nice room, good situated in Vianden noisy untill late at night
The hotel proprietors were very friendly and were always willing and able to help us with recommendations on places to visit in the area. We were made to feel very much at home in this delightful family hotel. We felt we were treated as very welcome guests of the family which added greatly to our enjoyment of the week we spent at the hotel in Vianden.
Good location. Helpful friendly staff. Were given very helpful directions to our next location. Evening meals were very good with great service. Room was small but very elegant. Lovely decor. Bathroom was small and door opened inwards, caught my foot more than once. Would have liked greater choice of bread at breakfast, only given 2 white rolls and a small croissant, I like brown bread.
All round great hotel lovely staff, very clean beautiful building and furniture.
The ambiance in the hotel is excellent, food is excellent. Hotel staff extremely obliging, wonderful location would definitely stay again.
The owners were great. The breakfast was very good and the service was excellent. The couple worked to make our stay a good one. No
The hotel was an absolute gem and our host utterly charming. We could not fault anything. But if arriving by car, be sure to reserve a parking place.
Large, comfortable rooms, very good food. Motorcycle garage, Friendly owner. Bit light on staff, owner seemed to be doing most jobs (restaurant, bar)
The hotel was clean, attractive, comfortable and in a great location. Our room had a lovely balcony, with vines and greenery that gave a nice feeling of privacy. The bathroom was fresh and up to date. The owners were very friendly. We wouldn't hesitate to stay there again.
Convenient to explore the medieval town. Interesting old building. Make sure you book parking space or you could have a problem.
Great location in Vianden! Staff upgraded our triple room to 2 doubles with a bathroom in between...however, the triple room (king with a single) may have actually been more comfortable. Each of the double rooms just had enough room for the double beds. The triple down the hall had more floor space and a desk and chair. Since it was off season, the hotel was not very full, and the staff probably though the privacy of the extra room when extending the upgrade so that was nice.
Hotel is located in a small Quiet little town surrounded by lovely countryside ideal for walking, biking etc. Hotel itself is quite old with the decor/style prob not updated from 70s-80s era although the rooms were spotless & good size for a 1-2 night stay. The rooms are located above the restaurant & bar which are both very nice. We ate in the restaurant as we were offered a discount on our room (only paid 20euro for dbl ). Our 4 course meal was excellent with a very helpfull waiter to explain the menu & provide very profesional service & also a great choice of fresh crab & lobster available. Ideal place to stay if you want piece & quiet after a days travelling.
The hotel staff was polite and very helpful in answering questions. The room was very clean and tidy. The morning breakfast was not a buffet, but rather served to us at the table--excellent service though. Not at all
very helpfull people. nice price. good food.
An excellent retaurant with a romantic terrace.
The owner was really friendly. The food was superb. Rooms are a bit old and dark, but did have a certain atmosphere
very friendly stuff, excelent dinner, i do recommend the gastronomic package
The hotel is centrally located in Vianden and seems very popular with local people, always a good sign. Our room was very clean , spacious and quiet. Both the Breakfasts and Main Meals were top class. The hotel allowed us to park our motorbikes off road even though it says it has no parking facilities. We will be returning. Two of us booked on seperate reservations and because we turned up together the hotel produced one bill. Not a clever move
Great location of the hotel; great room (view, cleanliness) when looking at value for money; very friendly hotel staff; phantastic dinner and breakfast; simply a very enjoyable stay!
The position of the hotel is right in the centre of the town by the river which is very attractive. The hotel has a bar which was quite noisy late at night.
Very good location and the food and atmosphere at dinner (Sat night) was copious and good without being gourmet. Quite basic facilities.
The city of Vianden is beautiful. This hotel has a good located; from some rooms you can see the Castle of Vianden which is close. A free parking is available 25m from the hotel. Nice bar & very good restaurant as well! Rooms are small, but clean and are coming at a very good price. They ask a PIN code for Credit Cards; actually this seems to happen in many places in Lux or France, so it may be just my fault I don’t remember this.
The Hotel Victor Hugo provides a clean, basic stay in the heart (such as it is, with a population of 1,500) of Vianden. We stayed in the room right across from the sauna area. It looked inviting, but we were only there for a night and didn't partake.
Great hotel in a truely fantastic village, beautifull surroundings very friendly place, i will go back one day.
The views were amazing. the towels were poor quality. Car parking was not provided by the hotel but was on street parking and was difficult when parents were picking up thier children from the next door school
Hotel staff were really good, friendly and helpful. Breaskfast really delicious and plentiful. Room was a bit cold and the last day we didn't have any heating or hot water in the morning!
The food was great and the wine selection awesome. Well, on the first day the heating was not on. Big no-no at the end of November I would think. When they turn it on it was ok although we could have used a few centigrades more. The next day we were woke up by the sweet sound of a hammer drill - the freezer was broken and needed urgent repairs that took two days. I understand the need for repair work but not when I'm asleep (it was 9am and I was on holiday!!!). To top it all up on the last day there was no hot water! It might have been just our bad luck to get all this in two days but to be honest it did ruined our stay.
Very nice staff, wonderful restaurant (if you like meat)
Everything was great. No hesitatations about recommending this hotel.
Very nice and cozy hotel, with a very nice staff. We enjoyed thw twp nights we stayed there. The food was excellent. We will certainly will be back and also recommend to our friends.
Delightful location; good food. Thin walls (as commented on before but thinner then expected!) Late closing restaurant.
Very cute, nicely maintained, old building. modern, remodeled bathrooms. Pleasant, helpful staff, and a good, busy restaurant.close to the castle, you could sit out at tables, on the street, to eat, and drink, felt, and looks, like a medieval inn Could use a screen on the window
The staff were exceptionally friendly. The bathrooms were very modern and dramatic. The food is also very good and reasonably priced. Parking can be a problem. There is limited parking near the hotel and the nearest free parking is up a steep hill. There is a smoky smell coming from the open grill.
A 17th century inn with (nonetheless) all mod cons and a great kitchen to boot (worth a detour). Been coming there for years now. They only have 8 or 9 rooms! So be early.
We loved the old rustic inn feel of the place and the contrast of the very modern and new facilities in the room. The food was excellent and much of it was cooked on a open wood burning range. The lack of parking is a minus but there is pay and display parking quite near by.
Modern clean room, Good food, Helpful staff. Parking can be difficult in Veinen
central location, open and friendly atmosphere bedsheet material, length of blankets a bit on the short side.
Facilities are very basic.
The staff were extremely friendly, and the food in the restaurant was exquisite.
Good service, newly refurbished rooms, friendly staff, location right in the town next to the castle.
"Bikers Welcome". Having ridden there from Zeebrugge in very warm weather, the swimming pool etc.was great. After the Sunday evening dinner 'difficulty', the breakfast was extremely good. We arrived on Sunday evening, and the restaurant was having a mussels- only night. None of our party of 4 adults can stand the smell of those large buckets of mussels! However, we ate a 3-course meal, only 300 metres away, for 10 euros each.
The room was nice and big, tha bathroom looked luxury and had a bath! The breakfast was good, the buffet offered enough choices for a nice breakfast and to our supprise there was a swimming pool! The staff was very helpfull and friendly. There was nothing we didn't like but maybe the hotel might consider installing airco or ventilation in the rooms because during our stay it was very hot outside and quite warm in the room (although opening the windows in the evening helped a little.
Nice, renovated and spacious room, located in the center of a very nice small town. Ideal for a short week-end break.
Breakfast The quality of the food in the restaurant
Friendly staff and clean room. Very uncomfortable bedding. Rather expensive for the room we got.
Central for visiting museums in area. Found Excellent Clevaux Toy Museum close to Hotel. Evening meal was good. Good value for the price. My room struggled to heat up even after turning the radiators on full. Swimming pool is 'Refreshing' in temperature.! Breakfast was ok-ish. Note; the Eggs are raw. You have to boil them. (Yes i did make the mistake.! )
The room was lovely, the bathroom was really big and the restaurant food was excellent. The bed was too soft, my hiusband got backache and the pillows were too full and firm and hurt my neck.
Location was beautiful close to many sites. Surrounding area and community was very friendly jacuzzi was a little cold for our tastes
Food was good. Some staff helpful The rooms were large, we had a superior room, but very bland. No mirrors in the bedroom, no tissues. No double beds but they did put on a doubel top sheet under the two duvets. Wish we had been told as we hate the separate beds thing.
Staff was pleasant and accommodating. Dining was very good and good value.
Every member of staff w encountered, from front of house to spa, was extremely friendly, helpful and attentive. I have stayed here once previously and experienced the same and even though the hotel was full and very busy it made no difference.Location is excellent and the spa and pool facilities add an extra dimension to the location. some rooms have been decorated, others not, this time I had booked two rooms, one had new bathroom, etc. the other was awaiting upgrade. Not a major problem, the room was clean and tidy but bathroom a little tired. Would not stop me rebooking or recommending though.
Excellent breakfast buffet. A woman staff member at the reception desk was very helpful in solving internet and printing problems on the lobby computer system. The bathroom was attractive, but not functional. No towel rods or shelving to put your personal belongings and the motion controlled lights kept turning off when I was in the shower.
The brasserie and restaurant served nice food for a good price. Free access to the spa and swimming pool inside the hotel are a nice addition.
The whole atmosphere The parking under the hotel is rather narrow for a large car
Set up of the room was perfect for our circumstances, offering co-travels amazingly high privacy but overall excellent social arrangemetns. The pool-spa-sauna facilities were also great Staff, especially at the spa, were a bit stuff.
Exellent service and attention to detail by all the staff. First class!!!!. Would definatly make a return visit. Good location and much to do in the surrounding area. Perhaps more translation into English on certain written material, but hey us Brits are very lazy about learning a second or third language.
It is very convenient for walking. We had a wonderfull day on the hills Very noisy from early morning to about 7pm with traffic. Also fairlt noisy internally. We had requested a quiet room.
Friendly and helpful staff. Excellent food.
Free access to internet in hotel lobby, friendliness of hotel staff, cozy bar in hotel, nice breakfast. No, but Clervaux itself is a pretty quiet town. We stayed there because it is only about 20 minutes by car to Bastogne.
Freindly staff, nice location, good breakfast.
Excellent food, cozy bar, very 'stylish' rooms (deluxe room is really exceptional!) and eally nice owners. If this is always he standard, this is a **** hotel, not *** ! none
We found the staff proffessional while being personable. The interesting and attractive bathroom design really added to the room. The breakfast serving area was a little cramped, but the homemade preserves were a nice touch. Our room was at the back of the hotel and we were worried about the train, but it never bothered us.
I stayed one night and it was great: a friendly and polite staff, a tidy and quite spacious room, a comfortable bed, a clean bathroom and above all a festive breakfast.
Staff were very efficient, friendly and supportive of each other, very much a team effort.
Hotel was easy to find. Parking was effortless. Room was clean & well presented. Spaceous , but not ott. Bar staff were rude.
Location was excellent for our battle field touring. Service was exceptional and quality of food was great.
Owners went out of their way to ensure the needs of the customer were met in relation to my wife and I. The location is a little off the beaten track when trying to access the main European routes.
The staff were friendly, helpful and accomodating, rooms were clean.Access from car to hotel was good. We felt room a little cluttered, if the large couch was replace by a chair there would have been more room and no one offered to help with luggage.
Everything - the room, the cleanliness, the friendliness and local knowledge of the owner and staff, the excellent food (I would recommend the half board option), the atmosphere of the hotel, its location (great for touring surrounding area), and its price (fantastic value for a hotel of this calibre). Access to shower a bit on the tight side.
Picturesque location, very friendly and helpful staff. Excellent food in restaurant. Rooms OK (a bit small) with very modern fittings etc
Very nice and quite rooms, excellent bathroom, good restaurant, reasonable price
Everything. the hotel was immaculately clean, The staff were excellent so attentive but not intrusive. The restaurant service and food again excellent. We both loved it and would go back there again with no hesitation. It is an absolute gem. We were recently at a 5 star hotel in Spain where the staff and management would benefit from visiting this hotel and learn just how to run a hotel.
friendly staff, nice location near to nature, good value, clean and newly renovated room
ambience created by owners is gracious, genteel, comfortable, thoughtful. I felt special and that my visit was important to them. I liked everything. It is a special manoir.
Spacious comfortable and clean room. Nice surroundings. The dinner was exorbitantly expensive. For 3o Euros extra wine was included with the meal. This turned out to mean 3 glasses of wine, and staff were extremely surly when more wine was aked for!
very quiet and peaceful. Friendly and helpful staff. Great food. The restaurant is excellent, but expensive.
it was quiet The odor in de hotel, we smell the kitchen. Especially the fisch smell was not plesant.
Nice Clean Hotel Staff were a bit light in numbers during checkin and breakfast
The room was comfortable and the breakfast was really good, and self-service, so you could have whatever and however much you wanted. 1. Location was on a main road, and therefore very noisy. 2. Service was almost non-existent, waiting 10 minutes for someone at reception each time, and breakfast was totally unstaffed. 3. Plumbing in the bathroom was poor, and some of the lights in the bedroom did not work. 4. Considering this has a Gourmet restaurant food was pretty average. 5. The main dining room, for which we had booked, had been taken over by a wedding reception, but we had not been informed, and there was no apology.
The fact that there was free wireless internet access in the room came in very useful, as well as the fact that it is centrally located in Luxembourg. My room was at the back, exactly next to the kitchen exhaust, resulting in a smelly night when leaving the windows open.