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The staff was top notch. Most went above and beyond to assist. The room was comfortable and accommodating. They made me feel welcome and made it easy to relax after a couple of very busy weeks of travel. Strong WIFI, nice business services area. I'd stay there again. Thank you! The bar was a disappointment and a stark contrast to the rest of the hotel. I waited about 5 minutes before I finally had to get someone's attention to take my order (even though there were 2 workers behind the bar the whole time). The layout is not conducive to starting conversations among others at the bar and neither was the staff. I felt like I was inconveniencing them. Also, restaurant staff came to the bar and talked about dining patrons right in front of the guests at the bar. Not professional.
Clean, friendly, easy
Generally very impressed -- I only give 5 stars for hotels that blow me away in their price category. This one is simply very good value for money. - Spotless - Huge rooms - very large living room / desk area, and sizeable bedroom - Staff was very helpful, although I didn't need them much to be honest: I arrived very late (early the morning after my reserved arrival time) and they did hold the room for me; and left luggage for my last day, after checkout, was easy - Balcony - I think most rooms have one? - Top floors and the top-floor bar & pool have great views - Very reasonably priced - Just a few blocks from Wits, Constitution Hill and the Constitution Court / Old Fort, and Park station on Gautrain - Decent internet (not perfect, limited to 600 MB/day which may not be enough if you're streaming video, but adequate for my needs) - Some of the finishes in the room were a bit faded or strange - not top-quality (but this isn't a luxury hotel) - Would be nice to have a digital clock by the bedside, and 1-2 free outlets for charging phones, etc. - I had a nice little fridge, sink and many cupboards -- all empty except for a small coffee-maker and a few small spoons. If you have a little kitchenette like this, please include dishes & utensils... otherwise, not clear why to have the cupboards at all. - Not the hotel's fault, but: Braamfontein is not terribly lively after dark on weeknights. I didn't feel unsafe at all, but do be generally aware of those around you -- but don't be paranoid, it's largely known to be a safe student neighborhood. Also, didn't eat at the restaurant due to concerns raised by others (and so that I got out to see a bit more of the area).
The hotel far from everything that there is to do in the city, the staff was unhelpful in giving places to visit as they were really worried about our safety. So we practically spent 24 hours in the hotel as there was no facilities suitable to do anything.
Clean and super spacious suite room. Welcoming staff rooftop pool and gyme a bit eerily quiet
Liked the restauruants in the complex and level of security Just too far from Joburg centre
The breakfast buffet was grand The rate and size of rooms. Was a little expensive for rooms of that size
Very nice hotel and casino, luxury rooms and amazing breakfast I had a squeaking pipe in my room and it was hard to sleep bacuse of the noise
two bathrooms, bed was comfy Room service answering telephone was very rude to me, food was poor, lights in bathroom didnt work. very expensive for the time I had
Staff is excellent, very friendly
Quality of room and restaurant were nice, as well as location close to casino. Ordered wake-up call - never came, lucky to have woken up on my own. Ad said international outlets were in the room - they were not. Airport shuttle bus had a schedule, arrived on time, but then didn't depart for 15 minutes.
Check your bill!!!
The security no.
Clean rooms, nice bed, good restaurants nearby and great breakfast. Shuttle service back and forth to the airport was excellent. Older rooms, staff is okay and hotel a bit pricey
staff willing to assist with tour options/suggestions, friendly atmosphere
Great Staff Far from the city and overpriced en relation with the quality of the hotel
Owners were very friendly, helpful and accomodating.
We stayed here twice and found it to be the perfect place for an overnight near JNB. Airport transfers were seamless and the family atmosphere at the guesthouse was warm and inviting. Highly recommended!
Arthur was very friendly and the place seemed totally secure.
Very nice stay. Extremely good value. Near to airport with free shuttle service an pleasant welcome at airport arrivals. Very helpful and nice staff. Nothing - all good!
Family atmosphere and warm welcoming on both occassions. Great place owned by great, friendly and helpful people.
The hotel is beautiful, quiet and neat. Not known
The friendliest staff I've ever encountered, perfect rooms with plenty of comfort, marvelous shower and great food!
A unique guesthouse, home-like, not really a hotel, with lovely accomodations and good breakfast. Staff were nice and friendly, and in response to my booking form request, arranged a tour of Johannesburg and Soweto, and arranged late transport to JNB. No.
Facilities were excellent.
Clean and modern hotel, good lounge area, well-stock bar (honesty system), good security. No heating, so quite cold in winter.
No curtains on the glass door, consequently too light.
A very calm, and luxurious oasis which I thoroughly enjoyed during my stopover before departing from SA.
Nice place, welcoming staff. Both bar and braai (barbecue) are lovely...
Extremely clean and nice accommodation, excellent food, great location and even better hosts. Room dining facility was absent.
Owner picked me up at the airport, and arranged taxi for way back at 4 am. Good combination of price and quality.
Lovely room, comfortable bed, beautiful surroundings and friendly staff.
Very pleasant stay, a quiet oasis just what you need as a stop off inbetween journeys. well laid out lovely gardens attracting wildlife, close to airport, helpfull staff.
Very close to airport. Very inviting, nicely designed and home-like.Lovely breakfast. No clock or phone in room...only "wake-up knock". Staff failed to tell us about honor bar and need to request hairdryer to take to room
Very convenient to airport, especially the friendly transfer service. Ideal place to stay between international flights - a lovely little oasis with beautiful gardens and self-catering facilities. Restful and relaxing, with fresh homemade pastries and cooked breakfasts or dinners if desired. The lounge and bar are well appointed and work on an honour system, all very peaceful and private, no hustle and bustle. The rooms/units were lovely, with french doors opening onto the garden, but when the curtains are open (which is necessary to open the doors) there is no privacy from other guests or staff walking past, especially at night when lights are on in the room. A great solution would be to replace the curtains with timber blinds or shutters, which could be angled to allow fresh air and privacy. Also, would be good to have laundry facilities, hairdryer and clock.
Cleanliness of the room, comfortable bed with crispy clean linen, hot delicious breakfast & friendly staff. Water pressure in the shower dropped significantly in the morning may be through heavy usage but that made it unpleasant to freshen up on a cold spring morning.
Extremely convenient to Johannesburg airport. Friendly, relaxed atmosphere - even had an 'honesty' bar. No hair dryer in the room / bathroom
Close to airport, modern hotel with large rooms and nice bathroom. Good breakfast and dinner.
the homely feel, relaxed atmosphere and felt safe only problem right in the flight path a bit noisy
Excellent all round.
Airport pick up service was great and the staff were very friendly.
The breakfast buffet Staff were rude and service poor
Plenty of food choices and entertainment Getaroom.com screwed up the booking and there was no record of it with the Hotel. Mondior accommodated me though and were very helpful
This hotel does not justify the 3000 rands that we paid for a one night stay. It was the little things that let the room down - stains on the duvet cover and towel, no bath robes, hot and cold taps the wrong way around in the shower. However it was the rest of the hotel that was the real let down. Corridors full of detritus, and worst was the lack of restaurant. The staff directed us to the adjoining casino which was full of family restaurants - offering plenty of selection but nothing of quality. Breakfast in the hotel was diabolical with piles of limp egg and bacon that seemed to have been cooked hours before. I don't mind a hotel of dubious quality but not if I'm paying 3000 rands a night.
access to the airport/ friendly staff/ good breakfast
convenient Transit hotel close to airport, with reliable shuttle, reasonable rooms, nice breakfast and easy access to range of restaraunts. Price was hiked due to World Cup
proximity with the Airport, easy to find, great rooms and friendly hotel staff. The food on evening.
Prompt pick up from airport. Had to wake staff up for transfer back to airport in the morning.
greatv for a one noight transfer, but bring your earplugs
Large room. Tv. The pick-up service from the airport. No.
The Shuttle service
Very friendly and helpful Very near the runway so noisy.
Transfer to airport was a nice service of the hotel. We weren't content with the cleanless of the rooms/beds.
Friendly and convenient location. -
Friendly staff, prompt in delivering us to airport next day for plane to Durban
kind people and convenient
The hospitality of the staff including the owner of the guest house and the homely environment. No
Very clean, owners are very friendly, possibility of having dinner with them for a small fee. The lack of free Internet.
met at airport and returned to airport for onward flight the next day
I was made most welome and grateful for being met at the airport and driven back when I departed. My only disappointment was the distance to the airport. When originally booked the Booking.com website indicfated 0.9 kms distance.. not the 9 kms actual distance.
I love the owners. They made everything plesantly confortable for my short stay. n/a
Very friendly and helpful staff. Lovely room with privacy. Great to have efficient and inexpensive pick-up and delivery from airport. Air-conditioning would have been a bonus.
The staff was great... the receptionist was friendly, went out of her way to accommodate us, and was able to answer our questions. The shuttle drivers were funny and we always felt safe in the car. We were the only guests on the property and the staff left at 9p... we were completely alone in a strange city, and had no one around. The room was tiny, and hot, with only a floor fan. The receptionist also pointed out the emergency light, in case power goes out! So weird. We ended up cancelling the second part of our stay for a regular hotel.
The Willow Tree Guest House is a delightful little gem just a short trip from Tambo airport. Hosts Shelley and Ian are very gracious and the theme-centered houses look out on a delightful garden with a swimming pool. A full English breakfast cooked to order comes with the package. This is an especially good location for international travelers who are passing through Jo-berg and going on to another African airport the next day (or the reverse). For airport pickup at Tambo, call Shelley when you clear customs and she or Ian will pop right over to pick you up and whisk you off to their welcoming guest house. They couldn’t be kinder or more accommodating.
th environment was very cogy nothing