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The service was prompt when our TV remote did not work and trouble with connecting to internet access We did not like looking out over a building site and had concerns we would be disturbed early morning by machinery. We were moved to the other side of hotel promptly and offered a choice of 2 rooms Strange shower/bath. The bath was very slippery and the shower head is at a difficult height The mirror swung open to reveal years of dust, etc This hotel is showing its age and more No flat screen TV Advertised King beds are 2 singles pushed together, quite hard Web site did not warn of current renovations and building site next door Room was dimly lit by overhead light
Beautiful "old world charm" without seeming run down Girl in dining room was absolutely delightful. One particular person on reception was quite arrogant and treated questions with disdain
Staff very accommodating. Room was changed to allow better access for injured party. Parking too far from rooms.
Good but will be a top option when renovations and upgrade of rooms completed a bit tired
Have stayed at Hotel many times and it's an older place with character. Most rooms are being updated along with extensions over time. Location is great, near CBD but quiet area. We had some problems which were pleasantly managed by one deputy manage, yet unpleasantly by a senior manager.
Welcoming to motorcycle riders
The room was clean, spacious and well equipped. Plenty of parking was available and was close to the room. Continental breakfast was very good and being included in the price made it even better. Being unable to turn off basin taps was a little annoying and a very big waste of water, but did not detract from a pleasant stay.
Very nice hotel to stay at. Pleasant staff, clean rooms and relaxing atmosphere. CBD close by.
Excellent continental breakfasts. Male staff member was very good to allow very early room service breakfast at noo charge so we could get to early hit-off for golf. Late check-out good too.
It had old-fashioned charm and comfort; it was also hassle-free and quiet. Within walking distance to the War Memorial and restaurants. Staff willingly gave advice about attractions of Canberra,especially about the current Masterpieces from Paris exhibition. Would stay there again.
comfortable and central a trek from carpark to reception
It was clean, easy to find, close to the city no undercover parking
bath rooms quite old
The comfort and cleanliness of the amenities. Goood quality soaps and shampoos.
The decor was very soothing and dinner and wine was very nice indeed. The room spacious and comfortable. We had a reaally good time and did not feel the need to go elsewhere for breakfast or dinner.
No toaster in room. No DVD player in room (available for hire).
The position, access to transport, cleanliness, No problems
The hotel was quiet. No wine glasses in the room. Prefer soap to the drying shower gel option.
It's brevity The outrageous charging of $58 for a 30 minute local call. The room hadn't been refurbished since the last King died.
Convenience to visiting family in Canberra & courtesy of staff n/a
Staff and service were excellent. Lovely venue - amazing to walk inside to find an 'oasis'. Food was excellent. Bathroom just a little in need of attention.
Room design - excellent layout for working and comfort
the proximity to the canberra city walk and nightlife having to pay $15 per day for parking
Visit relatives and do shopping.
Leaving Overpriced and poor service
Good location. Very large room. Only one comfortable seat in a very large room. The 2nd person needs to stay in bed for a comfortable seat. Poor bathroom not in accordance with a 4* hotel. No separate shower.
Easy access to shops and restaurants, did not have to use the car could access everything on foot. The $15 parking fee per day and we had dinner at the Casino restaurant and became ill from the steak I ordered.
The evening meal at the in house restaurant and the comfort of the bed. The room rate did not reflect the standard of the room. The rate was commensurate with a well appointed multi room suite, possible even 4.5 star when in fact the room was no better than any accommodation better than 50-60% cheaper in price probably 3 star. The mantra of this particular hotel appeared to be charge the guest for everything yet the room rate possibly should have been inclusive of a bit more, I mean I was being charged $470/night for the priviledge of sleeping and nothing more.
I was upgraded to a massive two-bedroom, two-bathroom apartment which was very comfortable. The location of the hotel is very convenient.
Easy to access, good parking, superb facilities, private and secure. I would certainly plan to stay again. I should have stayed longer!!
Good reception staff and nice to be able to park so easily. The suite itself was excellent. Very comfortable and, despite the groups staying there, surprisingly quiet. The buffet breakfast was disappointing. The offer $17 seems a bargain but the quality just isn't there. Its convenient but on our 2nd day we went elsewhere.
Large spacious room, grate facilities within The cleanliness was a little disappointing.
The location of the hotel was fantastic, close to shopping and attractions. Great parking facilities. It would have been good if there was a double bed and a single bed instead of 1 king bed as there were 2 adults and a child under 2yrs old.
Location. Access was good in regards to airport and could walk into city centre. Close to shops and restaurants. Beds & pillows comfortable - very important. No heating in the bedrooms. First night was cold, but then put on other blanket and was ok. Would be nice to have heating in the rooms.
The frinedly and organised receptin staff. Nothing seemed too much trouble All good, our schdeule at a sporting comp took up too much of our time and we couldn't enjoy the many facilities available at the hotel
What I most enjoyed was the space in the apartment and the comfy beds.Undercover parking and its proximity to the city was a bonus.The heated bathroom tiles were great underfoot. Maybe more glasses/crockery in the kitchen. Larger sofa or another one so 4 people can sit comfortably.
Convenient location. Spacious appartment and very clean. Stayed for two years running now and look forward to knowing we have a great place to stay!! Not enough bedding - woke up cold every night even with an extra blanket on
Convenient location & nice place to stay. Rooms got too cold in the morning. Thought it was on central heating so heater in lounge room was turned off.
The room is clean, check-in process is smooth,staff is friendly, location is convenient Tiled floor is a bit cold for chilly days. kettle did not stop automatically when water is boiled - safety concern.
I was only there very briefly arriving at about 4.oo in the afternoon and leaving at 5 the following morning. The room was very comfortable, clean and had all Ineeded. Stff were friendly and helpful.
good location-close to city and particularly close to manaka A little noisy at night -(there was a wedding on next door.)Still it was happy noise.
it was close to all facilities. 'walking distance to shops and close to the city
Location Too much construction going on around the appartments, very noisy, We were unable to use the restaurant (couldn't fit a table for 2 in apparently), No room service (i.e no change of bedding or cleaning occoured during the stay)
The bed was comfortable. This hotel is good if you just need a place to sleep - thats it. We did not like the restaurant. The food was poor quality. The soap in the bathroom was awful also.
liked the shower too old, carpet is like a 2 star hotel. the room is very noisy with the out of date aircon.
The service was excellent, the rooms were well equiped, and the hotel offered a very relaxing environment.
Great room, excellent food, good gym
The staff were very helpful. the location is excellent. the food was very good and well priced
well-trained courteous staff and spacious layout booking.com seemed to hav ebooked the day prior to the one on my reservation printout. the hotel advised us that we were a no show for our evening and luckily I had a printout of our booking with me
excellent service from staff
Comfortable bed and bedding, interesting views to the east, good tv, good lift service, basement parking.
The helpfulness of the staff -particularly when responding to the unexpected ( a fire alarm on Friday night) My room needs minor repairs - lights,television. It is also not fully sound proofed against the noise of the lifts.
Wonderful views, comfortable and easy access to city centre Slow getting anything sorted out. Drainage system unsatisfactory
staff were very helpful and efficient, bed was comfortable sink in the bathroom had taps in odd position and water got everywhere
It was friendly and helpful - location was great - parking external was very close - the bar next to the reception was very welcoming and the staff very friendly and helpful - room was very clean and rest ful - would have taken room service instead of restaurant - did not like the set menu and the set price - next will take room service - cheaper and if you want to choose what to eat and if only want one meal - for the cost in the restaurant not good value - The tv broke down during my stay took nearly three hours for tech to arrive - and the security card did not work - so could not get into my room and had to take all my luggage back to reception for another card - under ground car park was took few parkes and very difficult even in a small car - decided to risk parking across the road - the bed in the room gave me a bit of a start when I sat on the bed it moved. - but over all no real complaints - these are just little annoyances -
Close to Floriade & Civic. Good views to Mt Ainslie. Clean & comfortable.
Comfortable room; good bed; reasonably good outlook/view; good value. Bathroom was Ok but getting dated. Afternoon sun quickly heats up the west-facing rooms. Needs double-glazing.
The staff were very nice. The hotel was very clean and is located in very close to Canberra's central 'Civic' area. There was some smoking in a neighbouring room, but putting the air-con on gave us clean air. The hotel must be getting a bit old, as some of the surfaces and bathroom areas are cracked.
Seriously old place... Tiles in bathroom broken, paint chipped, furniture broken from the 60
It was handy to everything, the room was clean and compact and the view from the wondow was amazing. The price was competitive and the service was friendly and efficient. I found the room very hot and couldn't seem to adjust the air conditoning.
the layout and style of the room staff advised me that no food was available anymore .... however we rang the day before to check till what time the restaurant was open ... they said till 10 pm ... and I was there 9pm ....
Great design mixing old and new. loved the staff and their approach. Excellent bathroom. Comfortable. Like not complain unless really bad and nothing was bad at all.
Elegant comfort, good location Buffet breakfast was very average, bar was crowded in the evening, also did not do mixed drinks.
Our room was amazing and the staff were very friendly and helpful. I would definately recommend it
We loved the trendy decor in the entrance area and quietness of horel room. We gave the hotel 5start rating and we have stayed at most other 4 or 5 star hotels in Canberra because we visit every 6 weeks. The carpet in the rooms was super trendy but not good on the eyes. Wish it was not quite so zig zag.
blackout curtain were good. great interior design
was awesome staying there....The receptionist was nice...cant rememberher name tho....lost a pink camera. called back but the staff havent gotten back to me...
Reception staff where helpful with locating offices I had to visit using Google Maps etc The room was cold on first entry and took some time to heat up
Loved the decor, loved the service, loved the fact they didn't hesitate to discount our room rate when we complained that we specifically booked a room with a bath in it but couldn't take a bath as the tap was broken. We will be returning to Canberra just so we can stay in the hotel again!!!
Recommend Urban Food for breakfast just round the corner - big serves and great coffee. The suite bath was great to relax in after a full day. Parlour Wine Room great food and beverages and attentive service.
Lack of onsite dining facilities
The Hotel is new so everything looked and felt clean and very modern. Access from foyer up to rooms was quick and easy via the lifts. The room was styled as apartment as a 1 bedroom apartment with the bed located in a separate bedroom from the main living area and kitchen. The living area and room was also furnished with modern furniture and other décor giving it all a very sophisticated look. Access to the restuarant facilities of the sister hotel next door was also appreciated. The Hotel backs onto what looks like the ABC TV broadcasting studio. At night a generator could be heard from this adjoining property and the noise could only be reduced to tolerable levels by keeping the bedroom window closed.
it was new and everythign was fresh nothing
Clean, modern and fresh accommodation. Car parking availability. Easy access to everything if driving. Walking distance from Dickson offices and restaurants.
Good price, very helpful staff Sounds silly, but the pillow was big and I had trouble sleeping with it.
Very convenient location to the centre of Canberra The shared parking facility menat we had nowhere to park the car as the car park was full of casual parkers at the adjacent restaurants and night clubs. We had to walk from a long way away late at night.
Reception were pleasant and helpful and staff were courteous Lack of storage space
Having booked the two bedroom apartment - aided in privacy and personal space when travelling with an elderly mother-in-law. We also appreciated the location - central to ANU (we were visiting our son), shops, resurants etc. I cannot think of anything that I disliked - only would have liked to stay longer!!
The location was convenient and the staff were friendly and helpful. The restaurant could benefit from upgrading the menu; though prices were high and quality rather poor. The additional fee for parking was not appreciated!!!!
Able to order room service breakfast late at night The rate charged ($350) was ridiculously high for the standard of the room, and the hotel smelt bad
we could walk to eating venues
Sleeping, ease of access, very personable staff. Price (mediocre quality at relatively high cost). For this price I was expecting a much higher quality hotel.
Location is good, easy walk to City Centre restaurants. Rooms, including bathroom, very basic. Bed and furniture are cheap goods. They also have expensive charge to park under hotel in very narrow spots.