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Friendliness of staff
The food, facility, and staff were outstanding: breakfast through dinner! N/A Totally satisfied!
The town is right outside the door. Some staff were good at volunteering information which we wouldn't have thought to ask. Excellent signposting on all approaches. The town is right outside the door, the cobbles make for noisy awakenings... use the bathroom windows for ventilation instead. The questionnaire provided did not have an English version (we were unable to give positive feedback directly to the hotel).
Enjoyed the hotel because of it's setting and its hystoric background. Wish the room had a shower, not just a bath
The staff were extremely helpful. The rooms were light and bright and the location of the hotel was right in the middle of the town but at the same time was quiet.
Clean, comfortable conveniently located. Professional staff all necessary facilities. Room too hot (or too noisy if air-con used)
The restaurant was great, portions enormous! Location was perfect, great place to stop on a trip to Germany.
Good hotel,good restaurant,parking is okay the weather wasn't so good; no possibility to take a shower ( only a bath); payment for spa and not accessible for kids beyond 12 years
The staff were very friendly, everything was in condition and clean. The heater did not seem to work very well especially in the bathroom.
Next to the river, very good shower We resented having to pay extra on arrival for a river view as they weren't very busy. No secure parking. Breakfast too expensive.
Easy walk into Dinant. Free parking.Good value. Very basic room appointments....reminded me of my college dorm. Riverside view was very scenic, however, on mild weather nights it can be very noisy as a terrace (with table tops and chairs) wraps around the first floor. A/C system did not work.
Being a Sunday in November the hotel was very quiet so parking no problem (free). 10-15 minutes walk into town along the riverside very pleasant and good range of places to eat in old town even Sunday night! River view is very nice but did notice mosquito netting at the window and a notice showing various flying insects on display in our room, so wonder how nice it is during hot weather. Usual Ibis room fittings but fine for a stopover. Bed comfortable and good shower. Would like to have hot drink facility in room.
I thought it was a very nice and clean hotel. There was a draft from the window, so during the night it became very cold.
bar area, terrace, location ,staff the rain!
Convenient yet quiet location, parking nearby, great river view. Breakfast too expensive at 13 euros, we went to cafe 10 mins walk away.
reception of the guests was quite friendly compared to other hotels, the breakfast was a bit too expensive
Location overlooking River Meuse, proximity to town centre, easy to find, excellent parking facility adjacent to hotel We were in rooms 20 and 22, good rooms but they (and the corridor0 had a continuous, 24h, quite loud hum, about 50Hz, probabably caused by the lift electrics and which may indicate a fault or potential fault. My wife found it difficulkt to sleep. Unfortunate, because otherwise the hotel was super.
The hotel is in a beautiful location. The reception when we arrived was good. The rooms are well appointed and the grounds are extensive. Bin hadn't been emptied in the bathroom. Not enough hot water in the morning. Times given to us for breakfast were wrong. Absolutely no signage or information to or in the hotel (including menus/breakfast times etc). No information on the surroundings or tourist information available. Service was slow in the bar. Hotel would be impossible to find without a gps.
The location and the castle. Nice lounge and bar. Nice facilities for kids. The bathroom was not clean and water was not hot for taking a bath. The service in the restaurant was poor and the breakfast is definitely low standard
Environment and hotel are nice and quiet. Staff is friendly. Food is rather expensive.
I liked the senary and the location very much. The people on reception were very friendly, however the people serving were not flexable at all. It was not possible to get anything to eat after 10 o'clock because we missed breakfast, and the only thing we could eat was lunch after 12 wich was a bbq. No sandwiches or what so ever. The waiters where i think a bit snobbish... see above...if you realy want to be an international hotel and not only a restaurant for the few from your neighborhood, you should instruct your servicestaff behind the bar and restaurant better. The only"normal"one was i think the manager there...
Fabulous location, beautiful building well furnished. Staff very friendly excellent facilities and grounds that you can explore. Would not recommend the restaurant which is very expensive and yet feels like a cafe. Over 114 euros for a 2 course meal for 2 with wine and yet you only get a paper serviette!! It would appear the chef tries to produce gourmet food beyond his/her abilities. Avoid the lamb which was tasteless served on undercooked beans.
Quiet and peaceful. Luxurious without being formal and stiff. We will stay there again.
Not very much at all. See below. We feel the hotel and staff missed many opportunities. From the start we were not made to feel at all welcome as we were unable to drive the car to the door. Luggage had to be dragged over stones and the wheels were then broken. The reception desk was hidden and no-one available to welcome us. There was a dead tree at the base of the stairs where a welcoming reception desk could have been. Why the dead tree was covered in silly bits of paper which no-one would read was a mystery!! The room was fine, clean and comfortable. Dinner was served cold ( scallops) and with much delay, even though there were very few guests actually dining. The barman preferred to take a phone call in the middle of taking our drinks order. We thought that the face to face customer was the most important one. We were wrong.
perfect natural surrounding the restaurant is closed on Monday, and we didn't know it in advande, couldn't find a restaurant if one has no car.
Nice location Reservation issues. Check in issues. Poor understanding of parents with children
Location, interior and exterior decoration, scenery. The park needed maintenance, time between courses at the restaurant long, breakfast "refill" could be quicker and sharing a table with others in the morning was a little akward.
Hotel comfortable. Spacious rooms. Location is quiet and by the river. Ideal for travel by car. Hotel 25 minutes away from city centre by bus. I was there on business so we were provided with transport every morning and evening. Last bus is at 9.22. If you miss this, You have to phone a taxi - walking from city to hotel is out of the question - too far away.
The dinner we had for 11 persons was excellent
It was comfortable, quiet and relaxing as a stopping iff point on the long journey from Italy. It was also excellent for an evening trip into the old town of Namur. As a disabled person, it was a long walk to the room.
Close to the River with wonderful views yet close to town.Comfortable room. We would use again. We Thought that the Breakfast was overpriced for what was available.Next time we would opt out of the Breakfast.
Problems with Sauna
Clean, comfortable rooms. Excetionally helpful staff.
The hotel has a nice feel, good for children, excelent location. Very price/ value. I booked the hotel because it has a swimming pool, we had 2 children with us. De pool water was simply ice cold. I complaint about it at the front desk and the manager but with no result , they said the water was always 28 ° I have a pool myself in LA but this temp. was way lower than 28. Everything else was nice, I go back to Dinant regulary but will be hasitating to believe the heathed pool story so I dont know if I will book this hotel.
the indoor swimming pool not always very clean (especially the bed cover)
Very nice old building which surprises with very modern interior and rooms. Rooms are large and very nicely fitted. Can't beat this hotel for value for money. Restaurant is superb. We had a great set dinner for only 30~40 Euros and quality was top! Nothing negative to report
Nice location No way near a 4 star hotel, too expensive, restaurant portions not enough to feed a small kid.
The location and the food The interior was not as traditional as we had imagined it would be
Chateau itself Meal is good but rather expensive
Excellent location; excellent meals
Best thing about it is also the worst. Lovely and secluded but also hard to get to and as Namur is innundated with taxis getting back in the evening was difficult. Also good value as we got a deal for 60 Euros for the night, probably not worth it at over 100.
The owner, cook, receptionist was very friendly, and always on hand to offer suggestions. Rate was good. Parking was a bit of a challenge; because although the hotel had parking available out back, it wasn't clear how to reach it. I parked in the public lot just over the street - which worked out fine.
Enjoyed Breakfast, the ambience was better in the morning then evening. Didn't like the renovation, too much of the history had been wiped out..
Dinner in the Hotel restaurant was well prepared and presented with an eye to detail and quality of ingredients. Very good.
The Chateau is absolutely beautiful. The rooms were spaceous, clean and comfortable. Very nice bathrooms and decor in the room.
Friendly staff, very nice quiet environment near a small village. Spacious room. Enjoyed a quiet sit and read outside in the provided lawn chairs with cushions. Showerhead could only be mounted in a low position for sitting, so it was inconvenient to have a shower while standing up.
we like the room,very big and comfortable,the breakfast,the place,the silence,gren colour of the grass. there is no elevator.
Great room, great location. Serene atmosphere and the staff could not be more helpful. Very much enjoyed our stay there. Breakfast was expensive at 12 euro
Accueil charmant endroit calme et reposant plein de charme
Beautiful place in a beautiful location. We only stayed for one night but would have loved to stay for more. We will go back!
The lady in charge was very customer friendly
Wireless connection not working quite properly
Very clean, friendly staff, excellent bathroom, lovely countryside around, quiet 12eur for breakfast is not cheap
Good sized room, comfortable bed, pleasant staff Only had hand held shower
Peace and quite, great restoration job.
The breakfast service and the swimming pool The toilet in the room was defective
Good selection of restaurants on 1 site. Decent staff. Clean and presentable and convenient. Rooms a bit basic, breakfast was poor with very limited selection.
Reception was excellent, pleasant, helpful. Room was super, plenty of space, lovely views from the windows. We did not use the main restaurant, but the brasserie was fine. Swimming pool was too cold!
Ambience of hotel public areas and restaurant good. Recommend for overnight stay Room decor rather bland Restaurant over priced
The hotel is in a good location. It is very convenient from the hotel by car to Ruines de Montaigle,Abbey of Maredsous,Railbike in Falaen,Dinant and Namur. The staff are very kind to provide all the travel information.The hotel is clean, breakfast is very good! My parents stayed in a twin room with two single beds which are extremly too small! My father who is slim even fell down to the ground from the bed during the night! I think the bed is 70cm. Uncomfortable. You cannot be relax in such a small bed. Suggest hotel change the beds to the standard size.
Inhouse restaurant and availble bar close by. Lovely swimming pool No particular bad points but the directions to find the hotel were rather 'vague'!
Reasonably nice view of lawn and tennis courts from the window. Parking convenient. Basically overrated at 4-star on website (hotel sign outside has three stars and even that is a bit generous). Reality disappointing after seeing attractive-looking pictures on website. Poor soundproofing in rooms, basic furniture, amenities etc and a rather empty, soulless atmosphere in public areas too.
Friendly staff, good clean room, three cozy restaurants to choose from in the neighborhood, free car parking, swimming pool, the calm and green surroundings. Breakfast wasn't comprehensive and was quite basic but fine. This hotel is not suitable for people without cars as access can be an issue. No mini-bar or room service. But, you can get all if you can walk down to the restaurant area which is on ground floor. The twin bed was having wheels I think. So it was moving every second you turn :). May be you can choose a king size bed for two to avoid this.
Very comfortable room Breakfast overpriced. At 7.30am there was no one to deal with our departure and payment.
The breakfast buffet is ... uninspired. You can survive, but the choices of bread, coffee, croissants, etc., are not up to Belgien quality standards.
Central Location Lengthy procedure to gain access to the Casino
Spacious, comfortable room, great view
clean quiet room reception desk and breakfast room and hotel rooms and that s all there is, very nice restruant in the casino, but if you had children you would have to find somewhere to eat to out. Ideal for an over night stay or business trips. Found parking difficult but can use casino car park for 5 euros.
The breakfast was nice and it's a nice touch to have free water in the fridge in the room. The view over the river must be good if you're on the right side, which I wasn't. I didn't get the good view. The internet was slow and should be free.
The building. The rooms were dated and the bathroom needed renovations. The complimentary breakfast was appaling, the coffee machine was not working the fruit juice was watered down. The rooms smelt of smoke even though we requested an non smiking room. The staff did not really speak english. The parking was operated but a random door man that insisted on cash, but free parking is available on the street.
Spacious room - plenty of space for suitcases. Large, comfortable bed. Excellent bathroom facilities.
I wouldn't suggest this hotel unless you like Casino games Smoke is permitted in shared rooms, The reception is empty because of the Casino
The Location is great despite the main road. I didn't appreciate not being allowed into the Hotel Restaurant without a passport (It's in the Casino) so I ate elsewhere.
Good location, good breakfast, parking easy enough, but compared to previous visits to Namur I thought the town was very dirty: too much litter, too many rats roaming freely by the Sambre, etc. The town council has some work to do to bring this historic town up to good condition. Not the hotels fault I know but perhaps some pressure is needed. The hotel stank of cigarette smoke. The charge of €9.90 for wifi is ridiculous: in this day and age that is similar to charging extra for the toilet rolls. Yes, I would recommend this hotel on grounds of location, but it has a way to go in terms of customer services.
Friendly staff,, clean rooms, value for money and central location
Conviniently located. Got a big, comfortable room. A bit of inconvinience with the soap dispenser. The paid internet service stopped working the day i was to check-out! Good thing was the hotel guy did not charge me. Breakfast too expensive.
Helpful, pleasant staff. Very good location.
simple, but clean and nice I got room for smokers, possibly, so it was not smell good
Clean and spacious, nice view of the citadel. The first room I was assigned was a smoking room, but I was quickly moved to a non-smoking room when I presented the problem to the front desk staff. No t happy that I had to pay for the internet which every other hotel I've stayed in in Europe has offered it free (5 in the last month).
Breakfast for Euro 10 is rather expemsive.
easy to find using ibis map. Good secure parking. Just a short walk fromtown centre. breakfast very expensive so didn't bother.
Air condition a little unefficient
excellent rate and convenient location
Location There is no Hot Spot in a room
This hotel was amazing! The staff was excellent and very helpful, especially considering that we did not speak much French. The room (street side) was very clean and had a jacuzzi tub in it. The indoor pool, sauna, and steam room were some of the nicest I have ever used. it s also in central Rochefort, which is a very nice town.
Great location right in Rochefort, walking distance to great restaurants. We stayed in the older part of the building and our room had interesting roof angles but still modern amenities including good sized bed and bathroom. Loved the the place had a pool and private parking. Parking was a little difficult to find and the pool was too cold
A very friendly welcome from the staff and the walk to the bedroom from reception was through the ancient vaults that now house the extensive wine cellar. The hotel has been tastefully renovated and provides modern amenities without losing its old world charm. Dinner was excellent although a little expensive, but overall, a memorable meal with excellent service. The room allocated was rather small and the low eaves in part of the room meant that one had to be careful when moving about and getting out of bed not to hit your head. The room allocated was cetainly smaller than the photos would suggest and I would not have been happy if I had paid the full advertised price for this room.
Lovely people, great food, excellent service. Perfectly located in the centre of the village.
Beautiful decor, excellent restaurant, friendly owner and staff, convenient parking.
Interesting historical building, which has been nicely renovated. The hotel has a nice garden and is located conveniently in the town center. The room was extremely small and the ceiling too low. I think the room was a bit overpriced for what it offered.
The location was made us pick this hotel. The gardens were beautiful, but if you didn't eat breakfast or have a garden view room it was hard to appreciate them, The management was not responsive to requests for a fan in a very warm room. Just shrugged and said no one else complained or needed a fan, but we could see that other guests had fans in their windows, so it is a problem. Don't get room 430.
We particularly liked quiet in hotel, lovely acessible garden and meals with flair Lack of fans or air conditioning in very hot weather, although to rear of property, by opening the door I was woken by outside noise(lorries at night) and then by hotel dog barking 6am. I am a light sleeper. .
The staff were excellent. The hotel was suberb, the decor, the room were outstanding, could not recommend this hotel highly enough. Will certainly go back there very soon. How could you not like this wonderful hotel.
amazingly refurbished, fantastically clean - great atmosphere in an old building but brought up to modern standards. Very good restaurant. Great service. One of the best places I have stayed in for a long, long time.
The management were very good. Unobtrusive and helpful.The setting and style of the hotel is very good, reminicisient of a much more graceful age
Lovely villa in a beautiful riverfront location on the Meusse. We had a grand view room with a large balcony overlooking the river. We had brought wine and enjoyed it on the balcony. The villa has that "going back in time" feeling. The area is spectacular, beautiful scenery and lovely old towns and villages. The nearby town of Namur definitely worth visiting. We were warmly greeted and as we arrived very hungry, the owner immediately phoned and made a reservation for us at a little gourmet restaurant that we walked to, just a couple of blocks down the road. We did pay separately for the quite extensive breakfast the next morning, but we enjoyed it very much. It is served in a beautiful sunroom overlooking the garden to the river. The shower, (which is a handshower) was not working, but we just used the big bathtub instead, which was perfectly fine.
Breakfast was excellent. Location good but as it has no restaurant you need to drive to eat. The Italian restaurant recommended by the hotel was good but expensive with extremely slow service. The bedroom we stayed in could do with modernisation.
nice rooms and friendly staff, nice breakfast
Although we only stayed one night we found it to be absolutely delightful.
it is situated right opposite a beautifull golf course the old fashioned bathroom and a very dated tv-screen
Great breakfast - though price not included with room. We stayed with baby and accidentally forgot a soft toy. They kindly hand delivered it to Brussels! Very nice staff indeed.
We had breakfast in the room and it was excellent and fantastic value for money. The room was large and luxurious. The host was welcoming and very friendly. Very soft-spoken and unimposing. The switch between shower and bath taps was very stiff.
Very beautiful building and garden. Nice big rooms and very comfort beds. Nice bathroom. The breakfast is outstanding! Nothing.
Friendly staff. Spacious room. Good access to station and shops. Soft bed
Very helpful staff. Large, comfortable room and bathroom. Location close to railway station, so I easily commuted to Brussels for business meetings. Close to city centre and shops. Breakfast room cosy.
Good location - near the station and the town centre and tourist attractions. Buffet breakfast better than expected. The hotel still allows smoking and the seats and ashtrays in the corridors mean that you have to walk through a very smoky atmosphere to get to the lift and also smoke permeates into all the rooms on the floor.
The location of the hotel in the city centre, the friendliness of the staff, the quality of the accommodation and a great continental breakfast all make this a lovely hotel to stay in. I'll certainly go again!
nothing Very Old, no air conditionning, not really a 3 star hotel, less comfort than expected, decoration is hugly, if you plan to relax after a long journey, go elseware ...
The room was quiet, and the hotel very conveniently situated.
Good location, reasonably utilated and sized room. Room smelled (somebody had been sick there, apparently, and the cleaning staff had done a poor job cleaning afterward). The hotel was full so I could not be moved, and there was no cleaning staff left to do additional cleaning. I had to invent ways to keep my clothes non-smelly till morning... Very poor English at the reception, as well.
Very kind and helpful staff. Nice location. good breakfast. Bathroom as well as the room could have been cleaner. We found some rubbish under the bed as well as hair in the bath. We had to leave the water run for 10 minutes before it turned hot...
Excellent location. In summer it would be unbearably hot.
Location close to the station. The blanket was quite thin, and there wasn't a second one in the room.
The hotel was in a lovely setting, in a very small village, driving distance to Dinant, which was fine as we had a car. Very peaceful and relaxing. We were told that they did not have wifi, whereas it was advertised in hotel information. That was a disappointment.
Claen rooms, good bathrooms, good breakfast The bed was a small double and fairly hard.
Beautiful setting, glorious views. Food was really good, right down to the breakfast boiled egg and gorgeous bread. It was very convenient for our visits to Dinant and Namur.
it was very quite,just what you need at the end of the day
the food is fantastic, both dinner and breakfast the room was quite simple and not well isolated for noice