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the distance to the nearest public transport . the receptionist was not a bit helpful. She made me feel like a fool for not understanding how i was going to get into the city. On signing out a man was working in reception and he was so helpful. I wasted so much money getting into manchester the long way.maybe they have an organisation with the taxi service and like ripping off customers.
Close to bus routes. Good leisure facilities Didn't find the staff very friendly. Didn't explain anything about the hotel or its facilities
the hotel looks run down and in need of full refurbishment.
TV no working correctly (no BBC1), room smelt of stale smoke
nothing in the first room the toilet leaked bathroom covered in water, no one answered phone on reception so had to go down,no apology from staff moved to another room with leaky taps in bathroom room smelt of paint badly bedding still had plastic price labels then whilst in room someone else was also given the room key much to our surprise when they tried to enter the room, fire alarms went off in room early next morning
Value for money and ease of reaching town
good large car park good value the hotel is in need of a spruce up the rooms look a little tired
No problems or issues, got what I paid for. Seemed a little short staffed and undermanned at times
overall for what i paid it was good value for money the room wasn't very clean - there was food on the floor, the bath wasn't cleaned on the outside and the recxeption never answered the operator line although waited 10 minutes on each occasion.
Made to feel welcome and nothing was too much trouble by the staff. The cars parked on the main road in front of the hotel entrance. This made is dangerous and difficult to see oncoming traffic when leaving the hotel car park. The cars should be stopped from parking in front of the hotel as soon as possile, as they are causing a dangerous hazard to safety and could cause an accident..
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
The facilities were poor, needs updating Decor and poor quality food, ate out
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
Everything about the hotel was first class but the courtesy and attentiveness of the staff reflected that this was a family run hotel. It was a great shame that our stay was only for one night. Nothing whatsoever.
Very friendly and helpful staff, meals were nicely presented
The staff were extremely pleasant and helpful. The availability of good dining and a bar to relax in was very welcome after a long journey.
Clean warm room No Internet access in room no wifi Loud music preventing rest Over cooked bacon Artificial orange juice
a fair price for a good hotel
Very nice staff. Basic room, but clean.
Staff very pleasant and helpful. Very pleasant lounge area. Breakfast and bar snacks very good. Extremely good value. Warm and comfortable
Staff were helpful, room was well decorated and very clean Door keys were a bit hard to use (we needed help to get into our room, and we in turn helped other guests)
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
Hotel in desperate need of refurbishment - inside and out.
1 night was not long enough to say
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
Very friendly staff Old fashioned rooms, small bathrooms
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Convenient location in need of a makeover
Rooms where really nice, staff vey helpful. No aircon
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
the proximty to where i wanted to be & the great value for money
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Good location one night stay over good comfy bed clean bathroom etc
Excellent choice of Breakfast and the close proximity to restaurants and bars etc. Free parking. Freezing cold room - we had to get an engineer to fix radiator and the bathroom was shabby and old fashioned.
The breakfast was good and the staff very pleasant. The bed was not very good at all.
Excellent location, Duty Manager Lee very helpful & Breakfast staff delightful with delicious hot cooked breakfast. Sadly the extractor fan in the rooom next door was on all night resulting in no sleep and the fan in our room also really loud
Cleanliness, Friendly Staff and Location Stayed in 'old' wing. Poor lighting made it impossible to use hairdryer. Room 29 toilet awkward to use due to positioning.
Good hospitality. Lack of family room for three people.
Cleanliness, friendly, efficient service, excellent breakfast
Friendly staff None
Paid £53, expected like other Premier inn! 2 people stayed in single room with double bed which moved towards wall. No place for vanity, dampness and black colour on ceiling in the bathroom. Tall mirror was hiding.
Staff very friendly and helpful, bar area dog friendly Hotel under refurbishment, workers started very early.
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
Room was very nice and comfortable - the price was good. I would go again. No negative points
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
Friendly staff A few language problems and tv didn't work and staff were unable to help.
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
near to airport
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
Cooked breakfast Aircraft noise
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
food and service
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
The leisure facilities the cracked sink in the bathroom
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
Allowed us our request of 12 noon check out None
Pleasant and simple interior design in rooms. Good facilities. Nice family-friendly inn with nice atmosphere. some staff serving at the inn not that friendly.
Wilmslow Lodge itself was fine When we arrived the Lodge had no record of our internet booking. The guy on the desk was extremely helpful and although fully booked mananged to juggle the rooms to accommodate us. To say this was poor service from your administration is being polite. We had travelled up from Romsey Hampshire and my husband was considering having to return after attending our function. Apparently this is not the first time this has happened and I would be grateful for your comments
Good location. Lodge is clean and well appointed. Staff were very friendlyand helpful. Did not eat in restaurant but it looked very inviting.
Very convenient to wilmslow, knutsford and mobberley, we were there my No, loved it, However there wer people like us having to come downstairs in our pyjamas for a cigarrette
Spacious, well furnished room and large comfortable bed - friendly staff in hotel and attached pub. None
Bed was very comfortable Even when all the lights were on because of the light shades the room was still quite dark for reading lots of business documents
Excellent beer, nice atmospheric pub. Friendly staff. It problems with checking in system - staff handled it well though. Air con set to 28degC!
Pub Coach and Four was great, room was clean and confortable, I felt at ease with nothing that really bothered me at this price At this price nothing stood out to complain about.
Everything satisfactory - no real good points No bad points
Room comfort . Young hotel full of party revellers. Noisy in the corridors, don't expect any sleep at all. This is due to the nightclub and late bar. We are young ourselves but this is not a family hotel
The food ini the restaurant was very good indeed. staff seemed professional Lots of hairs in the carpet and a plastic bathroom mug with someone else's lipstick on it. No information on where to find the dining room
Poor location for eating out..restaurant is a must, however really poor value for money...no shower curtain in the bathroom, wash hand basin cracked.
Good quality food. Bar meal portions very small for my meal selection. Bottom of the bathroom floor stuck against the floor covering. Some normal tv channels were not available.
This Hotel has everything anyone could want for a short break, we arrived early and were upgraded to an executive room with a jacuzzi at no extra cost, the staff were friendly and efficient and the food was good,the icing on the cake was the superb club, I would fully recommend to anyone.
Very quaint the dining facilities looked wonderful Surprised by the dust on the surfaces in the room
It was close to the Town Centre and the motorway. Reception tried there best to help you.
Free Secure carparking, room wonderful with 2 double beds, prices very reasonable & a very good nightclub on site.
The setting, the beautiful rooms...the excellent meal we had at the reception...and the wonderful breakfast. It would be nice to have had a quiet residents lounge.
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
The breakfast was great!
Excellent location for Alton Towers. Took us 15 minures at about 8.45 when the park was emptying. The best though is the owners, very friendly and helpful and could not do enough to make us feel at home. Could not recommend highly enough. Would fed stay again.
the couple are very friendly and they gave us a warm welcome.
Room too small for family of 4 & breakafast too early!
I felt welcome, the couple who run it are lovely, it felt like a home from home.
quite night sleep nothing
Good all round No bad points
People were lovely rooms where dated but we just wanted somewhere to stay and close by alton towers. Da dated room no where to get a nice meal you had to travel which we didn't have a car so we stuffed are faces in alton towers...
We received a very warm welcome upon arrival & were immediately made to feel at home. We enjoyed a relaxing stay & a tasty cooked breakfast. Their homemade plum muffins were gorgeous! Our shower in the morning wasn't terribly hot - probably not helped by the fact that it was the coldest night of the year! That wouldn't prevent us from going back though - we loved Park View Guest House!
The hosts were very friendly and welcoming and the breakfasts were very good. Parking was free which was useful.
Really friendly staff!
Like other Premier Inns you get a comfortable bed and friendly service. This hotel is handy for people travelling from Manchester airport
Good local facilities, clean, comfortable and close proximity to the airport
the staff were excellent, really friendly and helpful. The room was very clean and spacious. The breakfast staff very helpful and courteous nothing
The bar area had chips under a table from the previous night when we came for breakfast, the tables in the smoking area were not clean, the ashtrays were full of used cigarettes, there were empty and broken glass also in the smoking area. The entrance to the bar area from the hotel was not clean and the same debris was there for the duration of our 2 day stay.
excellent receptionist very helpful and professional
Very convenient for driving on to Manchester Airport in the morning.
we chose the hotel for its proximity to Quarry Bank Mill where we attended a wedding.
it was clean and comfortable with pleasant, efficient and helpful staff
My room was very nice, the bed was really comfy and big! The staff are really helpfull and friendly
Staff gave a wonderful welcome. Always smiling, always pleasant & went out of their way to help. There wasn't anything that was too much trouble. Always plenty of hot water & the shower was great! Having an adjoining great pub that served delicious food was an added boon! The room I had was classed as "disabled" but it really wasn't suitable for someone with certain disabilities, especially the bathroom for someone in a wheelchair. I feel that no advice was sought from an Access Committee or similar. However, the hotel has, at least, made an effort. Having to run the gauntlet of guests, both of the hotel and the adjoining pub, who were smoking outside the main entrance is a very unpleasant experience. And the cigarette ends lying about, because the smokers are too lazy to use the containers, do not give a very good first impression of the outside of the hotel or adjoining pub