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Staff was very friendly and accomodating
It's in a fabulous spot. I love the Bradford Marina and being able to walk into the city centre. It has lots of places for food and drink in easy walking distance. The hotel is modern and bright, with nicely sized rooms, comfy beds and wifi included. I am a Hilton Honours member and this should have been checked prior to check in and it wasn't. A small thing, but it's nice to be recognised.
It was comfortable, clean, friendly and the location was good. The pet dogs that were in the hotel, clearly left alone in rooms to bark incessantly. One even began to urinate in the lift !!!. Breakfast was a bit of a disorganised free for all.
very nice room.excellent facilities and friendly staff.would recommend to friends and would stay again
This was a new hotel ideally situated for our needs. Excellent car parking. The breakfast was very good. Beats Travelodge handsdown.
No Full English breaksfast, this is the first hotel we have stayed with no full english!! We are both very disapointed as we enjoy staying at various hotels throughout the country. We would stay at hotel again if you provided full english breakfast
Very good location. When I arrrived at the hotel,I was given a room which was already occupied,quite embarrassing when I went to the room.My sheets in the room which I was then allocated were not completely clean.
Location very convenient, room was of a good standard and plenty of car parking Breakfast was fine but bacon would have been a nice addition- unusual to not have it as an option. Stay was fairly good value but never had to pay for hotel parking before.
Very new and contemporary.Room has everything you need Hotel well located for central Lincoln. Even though its just off a roundabout you cannot hear the traffic outside due to the excellent double glazing. Unable to work shower in room. Informed staff was'nt such a problem as only stayed one night
Clean and comfortable.
Absolutely new so very clean and fresh aspect; easy access to wharf development area where there were several very good restaurants No explanation of how to get to the hotel from the south (mentioned this to reception); breakfast, though adequate, was unimaginative and very restricted
I found the room design very clever as it covered for quite small rooms. Very clean and excellent value for money. The car parking . separate charge is not so good.
The design and comfort of the room. The availability of the restaurant. There was a lot of noise from the street outside until about 4a.m.
Location was excellent and the room was very comfortable. It was -7 in the evening so very welcoming to get in the room and heating was on and nice and cosy. Would definately recommend this hotel. The cooked breakfast was very small - no indication as to whether you could have an extra sausage or piece of bacon. Some of my group were disappointed in the small size of cooked breakfast. Seemed like you were only allowed one item of each sort only. Although the quality of the meat was excellent - great lincolnshire sausages!
Location, right in the heart of the old city. Work on updating the hotel was taking place while we were there, so facilities were limited.
Great room, good price and friendly staff.
use of it in the bedrooms no
Great view of cathedral out of rooms 320-323, breakfast nice, cooked as you want it Evening meal (Fish and chips) too expensive for small portions (plus £2.50 delivery charge) had more bones in the fish than chips!! Filled in form but heard nothing
Excellent location of the hotel in Lincoln, England. Courtesy and friendliness of the staff. Excellent dinner at the Orangerie Restaurant, with superb asistance from the bar staff in selecting accompanying wine. The elevator was the tiniest one I've ever seen! And lined withe brown carpet! Might be time to expand and improve the elevator.
I really enjoyed the location No thought given to vegetarians for the breakfast. Unable to get drinks in the evening as it was impossible to get past everyone to get to the bar
The Hotel is very well positioned. There is a lack of ambience - modernisation has taken away its historical character. The lack of a peaceful residents' lounge means there is nowhere to relax when there are wedding parties etc.
The ambience was impressive and the room was huge. Breakfast was also excellent. You could not beat the location and free parking. This was luxury facility with a modest price. I though the front desk staff were most college students who could use more training in hospitality management. But everything else was first rate so it''s easy to overlook this.
The staff were lovely, very friendly and helpful, breakfast was very good. The location is brilliant. Well reccommended If I had to say anything it would be that there are no signs for this hotel it is not easy to find. But once you find it , its lovely
Nice room, lovely bathroom, thought gone into decor & guests requirements, excellent location & value for money. Access to hotel as the drive is steep & narrow, particularly difficult when icy & dark & there isn't much lighting. Parking not great as again steep & not much room. Cars get blocked in. Should perhaps think about turning some of the garden into parking space.
Location within the city. Of the road free parking. Unfinished misleading accommodation.
Good position near to Cathedral & Castle. View over city from bedroom window. Comfortable bed. Decent breakfast available. Smart bathroom. Difficult, narrow, steep access to property. Not at all obvious which house was The Poplars. We actually stayed at Crossways, the hallway landing etc needs a bit of tlc. Night storage heater in bedroom which was cold when we returned at about 5pm on Saturday. No one about to provide alternative form of heating. Hot water had gone cold both evenings. No hook,shelf or heat in bathroom
The fact that breakfast was available which-ever time suited one; also the lovely view from my room. No desk with light at which to sit and study/work
the lady who greeted me; and the owner who allowed me to check-out late the lady who was working at breakfast on the last day of my stay. couldn't tell if she was painfully shy, or rude.
Very friendly and helpful proprietor (Martin). Very Clean rooms and excellent location for the City of Lincoln.
The hotel was very and the view was excellent
on arrival I was told I did not have a reservation despite recieving a letter of confirmation
We found the Cathedral Quarter where the hotel is located to be quiet and relaxing despite it being a busy weekend
The location and the friendliness of staff.
Good breakfast. My bathroom shower knob kept falling off. Your high-speed internet was anything but high-speed. Not recommended for a business hotel, due to poor internet connection.
The hotel was very busy with weddings and christmas parties but the bedrooms were not affected with the noise. Extremely cold weekend and two of the three rooms booked were cold.
Sited perfectly for sightseeing in Lincoln.
I enjoyed breakfast, a good selection of hot and cold food self serve. Staff polite and helpful. There was nothing to dislike.
Attentiveness and friendliness of the staff Lack of parking spaces
the location is excellent. breakfast was a tad dis-organised.
The hotel was beautiful and the staff were very friendly and professional. The shower was fabulous. We will definitely be visiting again. Our bed was very very hard and I found it quite uncomfortable, although when we spoke to the manager we were informed that they had a variety of different mattresses in the different rooms (to suit all tastes) We will just ask for a soft mattress next time we go.
Quality interior No coffee or tea in the room also noise from the bar area outside until 2a.m
The location is ideal for a city break with all the major attractions within easy walking distance, overlooking the castle for instance. Dining room and car parking charge.
Friendly atmosphere, comfortable room, a completely different and fantastic choice at breakfast
The rooms were beautiful, especially with the view of the castle and cathedral! I would definately stay here again, its worth every penny!
Fantastic suite - well decorated. We could adjust the heating as required. Two massive LCD tvs. Complimentary tea and coffee delivered from room service. Bathroom and shower were the best ever!
the surroundings, position ambiance,wonderful bathroom only one chair for 2 bedrooms, lack of side table and lamp on one side of bed in one room
An excellent quality hotel with very comfortable rooms and very helpful staff. Car parking could be difficult
The room that we were allocated was really very nice, and the location is wonderful, you are in easy reach of some spectacular restaurants and some specialised shops. Unfortunatelly there was a wedding on a the hotel, which was not advertised on the web. It was explained to us by staff that we would not be disturbed in our room and that the music would stop at 11pm - It didn't and we were!!! At 11.30pm I called down to ask when the very very loud music would be finishing I was told that it would be turned down. It was but we could still sing along. I explained this to the receptionist in the morning who was not at all interested. We wanted a romantic night away and paid over £115 for this room, had we had wanted noise and disturbance we would have booked somewhere a lot cheaper.
Monson suite great shower nice private romantic feel to rooms had a lovely time. restaurants nearby all good Bridge opposite best Indian food ever Cafe Zoot Bailgate area really good despite signs outside two good real ale pubs really close quiet attractive area in heart of ancient centre
Location, service, breakfast
the location was good being well placed for the city centre, ease of access from the main inbound route. Staff were smart and courteous at all times. Our stay was during a period of snow - the car park was frozen and dangerous to walk on - signs were put up to confirm this. The hotel should have arranged for salt/gritting to be applied particularly since parking is charged at £5 -
being on the water front
The position of the hotel is excellent
We stayed as a goup of 17 women of varying ages and everyone stated how friendly and policte the staff were. Breakfast was lovely as well. Absolutely nothing to dislike. Meal on the Barge opposite was fantastic and great location.
Staff - very helpful and polite. Food - Very good quality and range Location - excellent with good scenic views front & rear None found.
staff were efficient and friendly - all was clean - good location relative to Lincoln - good choice of Breakfast - hotel was noise free and the room not overheated I thought that as a resident the car parking would have been complimentry
It was close to the amenities. Poor facilities, decor needed greatly updating, bath and basin taps leaked all day and all night and everytime you went for a shower you couldnt get a constant temperature.
The closeness to the city centre, ease of staff Bit tatty, room had odour.
the cleaness of the hotel and where it was in lincoln great location. none
Fantastic room, great and friendly service and couldnt do enough for you. Really nice host - Jackie, great brekkie, very nice room, nice little touches and extras such as chocs in room, card to say thanks for the stay. Dont stay anywhere else,
Manager Jackie was very friendly, helpful and welcoming. Room was warm and comfortable, and we enjoyed using the cosy guest lounge where we could have coffee and read the papers (all free) in front of the fire. Location was quiet, but within easy walking distance of city centre
The customer service was excellent. It was obvious that the customer's needs were paramount in this guesthouse. The staff bent over backwards to look after us. Nothing. Couldn't fault it.
The friendliness and attention of the House Keeper. Nothing was too much trouble. My room had wonderful views and the food was superb. Nothing
Very helpful and welcoming staff. Excellent breakfast. Clean and comfortable room.
The landlay was fantastic, very friendly and helpful.
friendliness of staff
the very warm welcome from jackie,also the small but very effective touches such as coffee/tea and biscuits available at all times in the lounge. Marvellous full english breakfast and anything else you requested at breakfast,nothing was too much trouble . the only thing was that it was quite noisy from the traffic on the main road but this would not deter me from staying here again.
Friendly staff, clean and nice room. Breakfast delicious. No hot water in evening though this may have been down to number of guests all going out to evening party
The comfort, cleanliness and warm welcome from the manager and the excellent breakfast. Free internet access was also an advantage. The website described the hotel as being near the railway station, but in fact it was more than 20 minutes walking distance.
Friedly staff, good food handy to our son's home. Would have liked more pillows.
We liked the warmth of the welcome, the ease of booking in, the very adequate car parking, the size of the room and especially the bath. tHE breakfast was very good. wE would stay again. RHERE wasn't any thing we didn't like
Room was comfortable, quiet and undisturbed by busy roads or other noise After leaving main road, I was not aware of any directions to access the hotel
Conveniently situated, friendly staff Thought the room needed 'tarting' up
Good staff Location
Having to clean the bath out before being able to use it. Lack of staff. Very noisy.
Quality of room very good. Mix up about price. We were charged £45 per night on line but when we arrived rate had changed to £55. Not very helpful receptionist booking in but next day very helpful member of staff in bar / serving breakfast.
Pleasantly surprised. Although not as big, the rooms were as good as a Premier Inn and a half the price. Quiet and comfortable. Our daughter has just started a 3 year course at Lincoln Uni and we will definately be regular visitors over the coming years. Absolutely nothing. Would definately recommend
Excellent and helpful staff. Well worth another visit soon. Ideal location for Lincoln or Newark.
Everything about our stay was very good the hotel was very welcoming and friendly and a very good position for any direction of travel you wished to take
The seclusion, peace and quiet. A very relaxing place to stay.
Friendly staff, extremely helpful. Everything that we needed in the room Signposting could have been clearer to the hotel (minor criticism) Pillows were a bit hard
Nice room, clean, fairly priced, good breakfast, personal touch. None
It was lovely and quiet, despite being quite busy the night that we stayed. The people were friendly and helpful, and breakfast was delicious. It was confusing as to which way to go in, doors were locked and it was unclear where we had to go.
The seclusion Better if they could have an evening meal, not everybody wants to travel to get fed, plus you do need a car
Good service, friendly staff and an excellent breakfast!
The freindly staff and the pub nearby (The green man). No food available in the hotel on a Sunday night.
Excellent rural location. The breakfasts were of a high quality both cooking and quality of food used None
Comfortable room in a quiet location Staff were not very visible. Reception was usually unoccupied. Breakfast facilities left a lot to be desired.
Friendly atmosphere, good breakfasts. Spotless rooms with sat Television. Quiet and unusual hotel Its a pity they do not serve food in the evening
excellent staff and excellent food and service at restaurant cleanliness of room and massive bed
The restaurant was close by
Dated and scruffy rooms. No free internet connection.
Very welcoming at reception and polite. Room was very nice and well equiped. I would stay here again. Non
good service and the attached resturant is brill
loved the first night was faultless, food, reception staff, and restaurant staff were all perfect, even got a warm welcome from the cleaner. Restaurant service staff, and times were of a much lower standard than i would expext from Damons on the second night. Because of this i found the value for money to be very poor.
Convenient and booked a table in advance at the local resturant. The room was old and took some time to warm up. The interior was in need of a fresh look, but clean and comfortable.
Comfortable well equiped room and breakfast
excellent welcome well prepared room and facilities, very helpful staff in organising a taxi for me. Overall an excellent choice for my requirements. nil to report
it was clean and comfortable messy after a saturday night with discarded fast food left in the landing area and lift.
Nice staff Room had defects inclding : broken window fixing,broken plug and shower fixing . Burst water main meant no shower or toilet in the morning - and disturbed sleep as attempt made to fix it .Not charged for one night .
Room was pleasant and clean, staff were friendly and very helpful None really
Hotel staff very pleasant & welcoming
No Reverse Cycle Air Conditioning
Convenient location and adequate room Room pooly cleaned, lighting did not all work, bathroom door damaged and poor service - no soap in room, bed not properly made. Worst of all - at 3.30 on the moirning of Sunday 2nd August there was a long, noisey disturbance by some 'guests' who were throwing full beer cans and crockery out of the room, damaging parked cars. Hotel staff seemed unable to deal with this. There were numerous complaints by guests. Later the same morning the same group of youths started to shout abuse at guests in the car park. Again hotel staff were incapable of dealing with this
Staff help full good value Bathrooms always smell poor as if no cleanning chemicals are used to make them fresh. Bed foam not good.
Booking went well. Price good. Good location. Plenty of free parking. Staff friendly and helpful. Received insect bites from the bed. (Ps I am a microbiologist) Bathroom door needed to be replaced. Expected a small cheap bottle of shampoo - there was none.
Location is excellent. Good front of house staff. Wedding reception food good. Breakfast good. Tv in room would only receive a few stations.There was black mould growing in the shower cubicle. Condition of grounds and gardens very poor. Uneven lawns infested with weeds. Exterior looks long overdue for repainting etc Unclean carpet in the Banqueting Room.Very bad draught beer in Banqueting Room (better in the bar)perhaps there is a problem with the cellar man. Stone chippings used for surfacing car park damage very expensive womens shoes. Bar staff in Banquetting room were unable to start individual tabs for the convenience of guests who were attending a wedding reception.
All Very good - nice quiet location
The location as i found it had fantastic scenery,wonderful rooms.the staff were more than polite and helpfull.cannot think of higher words to say.excellent.will certainly be looking for another vacancy next time im in lincoln. nothing at all.
Lovely spot, great food, really friendly staff, and great ale
Excellent meals friendly-courteous staff. Wonderful location None
Lovely rooms with flat screen tv and power shower. The beds were king size and the most comfortable I have stayed in . Restaurant had excellent food quality. breakfast - could have done with a help-yourself buffet table of cereals, juices etc.. instead of having to order them. Sweets in the restaurant could be a little more generous for price, my cheesecake was the tiniest sliver!
The bar staff were very friendly and accomodating, food was good value for money Would have preferred to have had breakfast in the dining room rather than the bar area. Service was not as good as at dinner previously. Thought the 20 miniutes walk to the cit was exagerated as it took 40!
Walk into Lincoln along the canal Other guests having an argument in the middle of the night - not the hotel's fault.
The staff were very good,and the food good value The keys are on wooden tags, and the noise of people coming back in to open the doors of their rooms is quite loud. We were woken up several times.
The staff were warm and courteous and the standard of care was faultless. None.
Good clean room with an exceptionally comfortable bed. Excellent breakfast in a very efficiently run restaurant. N/A
When leaving room, key card has to be removed from electric slot. On return to room it has gone cold due to no electric supply to operate the heater, you should auto matically supply two key cards to eneble the electric supply to be maintained while away from the room.
Staff were excellent, helpful, attentive, knowledgable yet unobtrusive, enjoyed and took pride in their work, restaurant was a particular pleasure, lovely pool Couldn't find any
The hotel has good convenient parking, it is conveniently situated on the road network near to City of Lincoln. There was good quick service at breakfast and everything was freshly cooked. It was good value for money. There were no bad points.
All female members of staff we came into contact with were very helpful and genuinely pleasant. There were small things wrong but they were put right quickly and with good grace - e.g. missing towels. We found the bed very comfortable. Our room faced onto the main road (A46) and the road noise was intrusive. I should have read more of the previous customers reviews on this site as they do mention this. Some of the male members of staff gave off an air of superiority and I didn't feel welcomed by them either at reception or in the restaurant - the pool guys were great though. We found it to be a very busy hotel for events e.g. parties, weddings so not the place for a romantic break.
pleasant stay close to lincon staff very pleasant and friendly breakfast was excellant
Excellent facilities. The water in the jacuzzi was superbly warm, very relaxing after a long drive! We swam late on Sunday evening and they started to clean the changing facilities about 7-30. The floors were very wet which made getting dressed and remaining dry impossible. Please, in future, if there are only females left in the pool then do the men's first and leave the ladies till they have left.
Atff helpful. Enjoyed the pool etc Bed was a bit hard for me, and you could hear the road noise apart from that it was fine.
Great swimming pool. breakfast was excellent with a wide choice. room spacious. reception staff friendly.
Friendly personal service, made to feel very welcome.
Booked again on the strength of a previous stay and found it even better than last time.
Made us feel welcome Being on the main road - noise of traffic
The service was excellent, staff very helpful, nothing was too much trouble.
Very clean Had to come outside hotel and walk over the road to where breakfast was served
The staff were happy and friendly, the room was very bright and clean, and the bed was very comfortable.
The staff were very friendly and the breakfast was delicious!
The Breakfast was excellent,the room was warm/clean and comfortable We was made to feel welcome There was no where local to get food during the day, it was only available in the evening, also we could not get into our rooms until 3pm in the afternoon, and the Coach House was closed until then.
I got a good night's sleep As it was next to the metal staircase it was very noisy. I could also hear other guests talking on their mobiles in their rooms. Luckily everyone seemed to be in bed early so it did not disturb me during the night.