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i liked the design of my room, & the location of the hotel. and thats about it. for starters, there was no one to help me with my luggage, the reception staff are a 1 star kind of people at most, the hotel in general doeant feel like a 5 star hotel.
Wonderful... The staff was extremely friendly and helpful, many complimentary things (drinks on the terrace, minibar (sic), coffee, pralinés...), very clean and cosy... one of the best hotels I had so far, especially for this rate! Nothing to complain about!
The entire staff went all out making certain our stay was perfect!! Dining room is beautiful and the food was presented beautifully...did I mention delicious!! The spa is beautiful and you need to reserve the spa in advance. There was no available time during our visit!
Professional and friendly staff, the facilities at the hotel and very high quality. The hotel or Booking has cancelled our reservation, but...corrected the mistake very soon.
A great location and great standard of accomodation, good value for money, and excellent customer service
The excellent Staff, they all were so kind, polite and attentive. The design of the Hotel, just everything was superb. We didn't like leaving.......
Marrol's was wonderful in every respect.
great service, excellent location, very hi standard, cheap parking
THE SITUATION. STEPS FROM THE POINT OF INTEREST IN THE OLD TOWN, AND JUST 10 MINUTES FROM THE NEW MALL. THE WELCOME AT THE HOTEL. THE CONCIERGE SERVICE. THE ROOM AND THE SERVICE AT THE RESTAURANT. SIMPLY COOL ....... POOR BREAKFAST , AND DEFINITELY NOT THE BEST IN THE TOWN......
A genuinely warm welcome (with sparkling wine)1 Everything was impeccable
Everything was extremley good n/a
wonderful hotel in great position at the center of the city.
Overall the hotel's services were excellent although I did have a problem with the room. The breakfast was particularly good. My room had a very distinctive smell of sewage or rancid fat which was very unpleasant. An attempt had been made to mask the smell with a plug-in room scent device but this only proved to make it worse. The hotel was full so there wasn't an alternative and I was only there overnight but I would be unhappy if it happened again.
The room and the SPA area together with the perfect location made the stay very relaxing. The minibar was not refilled daily, and there was no room service meny available, and we did not get any even after reminding the room service staff.
The hotel is still very new and the staff SO eager to please -- though still figuring some things out. For example, they can;t garage one's car because they are not insured for damage! That said, the garage is 20 steps away so it was not a problem. Hotel is superbly located and clearly the top spot in town. Should do very well once it becomes known -- we felt we were just about the only guests there the 2 nights we stayed,
The service was really good the staff were very informative and friendly. The hotel was booked via the internet and so we weren't informed that the hotel's spa and steam room were not available or even finished which was disappointing.
They made it very personal and were very friendly and had some nice touches to make the stay more comfortable Not really everything was at a very high standard
The Arcadia is one of the nicest boutique hotels in all of Europe. The restaurant was wonderful. The staff was amazing - extremely nice and very helpful. The property and rooms are beautiful. The location is in the middle of Old Town and perfect for easy walking to all historical and other sites. We had an absolutely wonderful hotel experience at this property and will always stay there from now on, anytime we are in Bratislava. In fact, we are more likely to go back to Bratislava because of this hotel.
very good service, what i would expect from a boutique hotel Television wouldnt work properly, thats all
The atmosphere, service, the whole package.
convenient, cleaniness Not having two beds in the room
location hotel bar and restuarant's prices are high
I enjoyed everything with the hotel, staff were excellent I enjoyed everything
The staff were very happy to let us leave our luggage after we checked out No, was a good hotel
Central location, friendly staff, reasonable price, allowed to extend check-out time. Charges for internet wifi, expensive breakfast, expensive bar.
I like very much my walks in the old city of bratislava, Beautiful Bars, restaurants and shops. People are nice and very clean... I also like the shopping centre by the river. I had no problem what so ever!!
The room was clean and comfortable, it would benefit from some in-room tea-making facilities or a fridge. The staff were helpful and easy to communicate with.
The location was superb, nice and quiet location and not too far from City centre. The fire drill was not explained very clearly to us on Monday 22/11, we were told to go away for 2 hours while this was going on.
convenient location, good price, clean rooms there was only one towel per person, which is strange, normally you need at least two.
Good treatment from the staff, always happy to help. Good clean and well thought out room and bathroom. Very close to the old city. Constant drone of a rather noisy bathroom extractor fan which did not switch off all night. The staff did try to help but it meant calling out the technician, so it was decided it would be OK to leave it. No doubt fixed by now.
Its location and the bathroom cleanlines and shower ! The beds were not very comfortable , Staff do not smile enough and also there was a fire drill on one of the day we were leaving at 10.30 am 1) This was not communicated to guests well .. there should have been a letter placed in our room informing us of this . 2) this was in the morning when after a late night out was incovenent as most guests were still sleeping and we wanted to catch some sleep before having to check out! When we asked for a late check out to compensate us for the inconvenience we had to be referred to the manager who initially was inconsderate and wanted us to pay for the late check out which i feel was unfair ! It was only after one insisted and pointed that I would complain that the manager agreed to it . unessary exp
location and hotel cafe
Free internet, Breakfast and very quite environment More selection of TV channels
Great location, nice modern room, comfortable bed, friendly staff. What more could you want? The breakfast was uninspiring but it was free so I'm not going to complain.
The room was nice, bed was comfortable & the view was good..... The spa facilities were very nice even though the guy looking after them was not helpful, breakfast was ok Very loud on the Thursday night, music went on untill 4 or 5 am, Pool didn't open untill 9 am which is a shame if you have to leave early because it's very nice..... Sunbed would not turn on & the person in charge of the pool area was nowhere to be found
Hotel ambience was very good with good value for money. location excellent with pleasant leisure facilities Hotel overheated and rooms facing Danube noisy with passing traffic. Room layout poorly designed - did not maximise use of space so felt somewhat cramped. No tea making facilities.
location. I tried the singel (2nd floor) and the double room (3rd floor). I only stayed for 1 night. Every night extra woulf have been a waiste of money. Small, old rooms. Airco not working. Very small bathroom.
President-Suite very comfortable, nice bath tub, huge bed for the President-Suite to be the best room of the hotel, it was located in the 1st floor, so it was a bit too noisy from the street
A beautiful room with a view on the Danube river. It is also very close to the old town.
Very friendly staff. Location is very central. You can use the wellness facilities for free. Aircon was not working and the bathroom/toilet is quite small.
Possition, nice and wellcoming staff, good breakfast, other facilities not used... one of ghe old school hotels but really nice... my friends had dinner in their restaurant and appreciated this... Internet via cable (even for free), towels were not for adequate for 4-stars hotel...
Comfort and location Would like tea/coffe making facilities in room
Superb hotel!!! Staff were very friendly and helpful and the room (the cheapest actually offered by Tulip House) was fantastic. A great base to explore the city from and highly recommended.
The staff allowed us to us the room until 8.30pm on th day of departure at no extra cost. This was most helpfull.
The building is beautiful. The room was very spacious, tastefully decorated and very comfortable. It was one of the BEST rooms I have stayed in. The location was excellent. I was very impressed and the hotel is EXCELLENT value for money.
The room was huge and comfortable, though warm. The place was what I would consider a real 5-star hotel. The location is close to the National Theatre and quite central. Some rooms are facing the street with Tram. It is not so visible but again, something to consider for 5-star...Location..Location...Location. Didnt like that I couldnt easily see that the JACUZZI can only be used for €50 for 2 hours. I choose the hotel for the amenties, which included the jacuzzi but didnt want to pay to use it.
The suite was spacious, new, and lovely. The staff were friendly, spoke excellent english and made you feel very welcome. The breakfast was fantastic. There is nothing not to like.
The size, design and comfort of the room.
The size and quality of the room. Nothing
This is a very new and stylish "boutique hotel" possibly designed for the more discerning clientelle. It has four apartment style suites on each floor and offers very comfortable and large rooms. Our rooms had 2 plasma screen TVs and we had the use of two bathrooms, one with wc and basin. Spotless and very well presented our room(s) were basically new and had possibly been used once or twice before. The location is excellent but bear in mind that the old town of Bratislava is very small. Gymn is free and well presented. jacuzzi and sauna come at an extra price. Breakfast was extra but is good value and in our opinion not overly priced. The quality of service and food were very good. The staff really go out of their way to be helpful and as it was my wife's birthday they even bought her a beautiful bouquet of flowers as a birthday gift. This isn't your normal type hotel. If you're looking for loads of space, quiet and comfort then this hotel is for you. There was a mix-up with the payment. They actually debited me at first when we arrived, then cancelled this refunding the card. They obtained a pre-authorization which they then cancelled. Eventually they did debit me the correct price when we left and they duly refunded the amount which they took when we arrived. This was down to human error and they apologised and assured me that all was well, which was the case.
really great and luxurious hotel, the suite was very spacious and comfortable, the staff was very kind and helpful. We really recommend ths excellent hotel, one of the best we have seen in Europe. The location is great (300 m from the centre)
Highly recommended! Excellent location, very helpful staff.
Location is amazing. Lots of restaurants and shops right at your door step in the middle of the old town. Staff are friendly and very helpful.
Everything, the staff was attentive and efficient, the room was spacious, clean and comfortable
wonderful location in the old town, helpful staff. buffet breakfasts are high quality the resturaunt is very popular making getting a table difficult
Facilities / Services; Comfort
Perfect downtown location, great rooms, good internet connectivity (wired and wireless), friendly and supportive staff. Be aware that cars and taxi's cannot get to the hotel (which is in the pedestrian zone), it's a 100 meter walk or so.
near to everything
No better location, good price and the rooms are wonderful.
Lovely large rooms with character. Really friendly and helpful staff who sorted out any problems immediately. Excellent location in Old Town.
This hotel is by far one of the best hotels we have stayed in. It's location is second to none and it's cleanliness and comfort is outstanding The only critisism that we had on our stay within the hotel is the food and restaurant. The breakfast was a big let down and the lack of choice and the lack of basics such as toast and a plain breakfast tea was a shame.
The staff Request of check out before official time on part of a person ...
Very friendly and helpful staff. Newly decorated, spacious and comfortable rooms. Brilliant location - a hive of activity, but with windows closed, the noise was pretty much blocked out. Thai massage was a good choice!
Good hotel, location just outside oldtown, clean with spacious rooms ideal for weekend break. Breakfast @18 euro is way to expensive just walk in to centre for much better value, Everything else was fine.
A great hotel in a great location
Good location for a business trip, or a short trip to the city. I had a nasty slip and fall in the steam room and almost broke my ribs. The floor was very slippery, and the management didnt seem concerned to offer medical help or install rubber mats as a safety issue inspite of advising them. I had to cough up a substantial amount for the ambulance and the government hospital.
Promotional offer , occupance of the hotel terrible ( 10% of the rooms ?) Normal price exceptional high ( courses A.S.o is the main income of the hotel)
Very close proximity to the Old Town area of the city. The restaurant was very good. Hotel is in very good condition because it is new. Internet access was quite expensive.
The staff were excellent and knowledgeable and multi lingual. Breakfast seemed quite expensive as it was notincluded in the price. The pillow was not comfortable and the room was stuffy.
Location is great. Very near old city but on main road. Great breakfast! Huge selection of good fresh food. Staff is very helpful and polite.
Clean and very comfortable
Restaurant was excellent and reasonably priced Hidden expenses - airport transfer and city tax were extras. Breakfast cost more than evening meal.
Chic decor. Close to old town and castle. Friendly, helpful staff. The duvet was too small for the bed.
Excellent location, close to old town and 10 min walk to Incheba concert Venue.
the location is perfect price is high
Although its right in the centre of the city, it is very quiet as its based in a pedestrianised square. Very pleasant location overlooking cafes and restaurants across the square
The old building is beautiful, as is the terrace for breakfast. The staff did their best, but see below for my sentiments on the fate of this beautiful hotel under Radisson management. A beautiful old hotel ruined by the insouciance of the Radisson group, which is quickly becoming the worse hotel chain around (of the better ones). One only hopes that the grand old lady which is the Carlton would be taken over by Kempinski, Starwood, Mandarin Oriental or other, which would give her the respect she deserves, as an old European hotel. The current way the hotel is run and decorated makes one sad.
Very good location in the city centrum :-)
location is good. fitness room is too small.
Overall very expensive.
no shampo in bath 2 some one was nocking mz door 4pm
I just loved it ... the hotel is just right in the spot as should be. In the right center of BA and with easy access everywhere .. clubs, bars, restaurants. I recommend this hotel with easy access form airport or from highway as I came by car and with parking of the hotel you don't need your car for all the period of the stay.
The big room, the wieuw and the staff Everything was perfect!
A very well located hotel within a few minute walk from the historical city centre. There was no noise from the street. The hotel is nothing to write home about. It's not bad per se but I found it purely functional, almost industrious. Its modern design doesn't bring any surprises, the staff efficiently check you in and out without any sign of emotion or smile, and the breakfast has not further ambition but to refuel (everything was processed, no invention whatsoever).
All Limited parking capacity for van cars.
Very good location, right in the center, within walking distance of all major attractions. Quit and relaxing. Poor breakfast and staff quite rigid.
Excellent location, with friendly help. It was so clean and nice that it appeared as if we were the first occupants. I was very happy with this hotel, and would highly recommend it.
Brand new hotel with excelent location downtown Bratislava N/A
good location, flexible service
Location and comfort nothing
Quite and best position in the center , half of the price compare to the others 4* hotels.
I liked the comfort of the room, central location, good and reasonably priced restaurant. I liked the parking facilities which I though were very secure, although cramped, but I experienced no problems. The staff were helful and courteous. I thought the room rates were quite expensive even for a 4 star hotel in a central location. I have stayed in better 4 star hotels for less money.
The cleanliness and comfort, together with a very substantial healthy breakfast choice.
Excellent central location Air conditioning with limited control and can be noisy at weekends if window is open
centrally located, quiet rooms
This hotel is new, clear and well run. I like d teh stay very much. Still, the clients could be informed that the hotel is an apartment hotel and the services apart from (good) reception and (good) breakfast restaurant are non existent.
very nice modern room, rare level of quality
The location in the downtown of the city, the staff was friendly. nothing
great room, great location
we enjoyed the decor of the rooms as well as the decor of the hotel in general, also the location was really great, everything that you needed was right on the door step,altough if you walked into town a little further the prices tend to go down a good bit. well worth a visit, had a excellent time.
The hotel has big rooms and they are very nice, you will find yourself like in the castle. Beautiful hotel, beautiful location, total in the center of historic city, perfect staff and price.
Really nice and clean rooms. Great location.
Parking is relatively far away....
Breakfast was, while not fancy or high quality, adequate and plentiful. The cabin itself was large enough to be comfortable. The location of the boat/boatel was definately of great advantage, only a few minutes walk to the historic centre. The cabins (or room) was in need of some work. The carpet, if you can call it that, was horrible, the matress depressingly thin and the bed, while a double (not two twins together) also short if you happen to above 6 foot tall, as are both myself and my girlfriend. Both the decor and the light fittings could definately use an overhaul. With some effort the rooms could be far more pleasant.
Breakfast Noise during the night, bed...
Staff were very good, view from room superb, good breakfast menu. good sized rooms, very comfortable. It looked a bit shabby from the outside, could do with smartening up. Poor access from street.
Staff were very helpful. They gave us plenty of assistance and local information. The location is quite spectacular. At the time we stayed the gasline had been severed by work on shore. This meant that we had no hot water. As we were only staying one night we coped ok, and the staff were very accomodating.
location was very convenient beds were uncomfortable
Good central location and helpful English speaking staff. The hotel was warm and clean (although a little shabby). I would probably stay there again but would hope to pay less for the room. They did not know we were coming but still found a room for us. It was a bit expensive for what we got. If the price was lower, we might not have been the only people who seemed to be staying there on the first night!!
near the old town carpets poor (spilled paint), very noisy (3am party-boat across the river), windows (dirty so you couldn't see out). Food cold - but prepared a warm (not hot) fried egg when asked (in broken Slovak)
it was in the boat that's coool and near to down town bad breakfast and not reallly nice rooom
Its location was very good the city center is a few minutes from the hotel. My room overlooked the Danube. The recepcionist spoke to me in Hungarian (when he found out my nationality). The restaurant overlooks the river. The staff were helpful and kind. The room was a bit cold.
The staff were friendly and helpful. The situation on the Danube in the centre of Bratislava was excellent and provided easy access to the old town. The taxi ordered arrived on time. Where to start. That this was a former communist and controlling society was evident from the first. Long booking in form containing much unecessary and unwarranted information. Incredibly expensive for what was on offer. Decor generally was from the sixties or earlier in appearance. Carpet was thin and rucked. One chair was deeply stained. As I have a bad back the hard bed was reasonably welcome.
Great breakfast. Clean and modern room. Friendly and helpful staff.
The location of the hotel and the provided services. The personnel generally and specifically in the recepion to knows the provided services of the hotel.
Very comfortable sleep Nothing
The location is great right in the middle of the city easy to findand 5 min walk to the old town It was a hassle to find a parking we had to pay 35 euro a day for hotel garage when our rental car was only 50 euro a day very stupid
Friendly staff, clean facilities and good location Hotel Bar was expensive. No water dispensers in the gym
Great customer service, nice room, excellent breakfast.
Free ineternet access in public areas No turn down service
It is close to the city center. Hotel didn't find my reservation by Booking.com. I had to re-book my room again.
Great rooms, great value! Fantastic location, I highly recommend!
The stay was excellent. the staff allowed us to do a late checkout and they had a freee Business centre which could be utlised we didnt have the breakfast as it was far too expensive
The staff did not understand english or were very poor in their understanding, they were not friendly at all.
very nice place.very friendly staff.highly recommended
This was a surprise-trip for my girlfriend a romantic weekend Bratislava. This hotel was good. The room was very clean, we had a bathtub as well... And I think the best thing - especially compared to other hotels of the same category - is that it is situated very near to the old city center and the staff is friendly, especially the guy with the little dog! We requested a double bed and got two seperate beds against one another. The cc-machine was broken so we had to pay all in cash (small inconvenience and they offered us free breakfast for it). But breakfast was very poor... we only took it the first morning... there were small worms in the cornflakes... but the girl from the reception was a bit shocked as well and immediatly replaced it, but even the fruits and etc. were very dry and it was not really a good start of the day... No worries; plenty of other things around! +Keep your key with you, the first night we got locked out together with the receptionist! He had to get a ladder and climb over to the neighbours! But all good in the end - we didn't care, the room itself was good!
Quiet place close to the center, clean room Wireless could work better
Staff was friendly and helpful. The towels in the shape of swans was a nice touch. Beds very comfortable. We wished we had tried the breakfast, but we avoided it based on customer reviews. I believe that the hotel has improved it.
I really loved the hotel and the rooms very much. The hotel was really easy to find and the direction in the website was really helpful. You can walk to the historical places easily. It was clean and smart. and special thanks to Nika who really did her best to make everything great for me during my stay:)
Only location is good. The wireless network is week.With the facilities they provided, i think its too expensive.
The receptionist was really helpful.
Small hotel with 12 rooms, staff really cared and made every effort. Lovely decor, brand new. Absolutely excellent value for money. Breakfast was continental and as much as you want.
Clean hotel room, basic but all you need. Would have liked to have a haridryer in the room :-)
Very clean with helpful, friendly staff. Central location.
fourniture were beautiful. people very king. nothing all was perfect
nice clean rooms although the rooms themselves were reasonable, there was really nothing else to the hotel. breakfast was poor
location is very good, rooms and bathrooms are very very beautifull, fantastic price-quality
Everything superb! Provision of hot breakfast meals among the buffet items would be welcome. Blind ordering of them is less preferable.
perfect location. An old building perfectly renovated in contemporary minimalist style. Extremely confortable rooms and excellent bathroom. And very good value. Internet connection very poor. They shd find a provider up to their own standards.
Great location, clean and modern hotel
Small hotel but very modern and clean, staff is great and even bought an adaptor when they realized they did not have it. Free internet in the room is a plus. Breakfast is very poor for a 4-star hotel.
The staff were so helpful and were very willing to give information on tourist attractions and travel. There was a good choice for breakfast.
1.Location; 2.An excellent wormkamnship and design of its interior; 3. Romantic and worm atmospher of it.
Situarion Smell tobacco