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nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.
Easy access to City Centre, breakfast excellent,efficient polite staff No hotel parking
The size of the room. Doors and frames needed replacing .Also around the bath the sealant needed replacing.
the fact that it was in the town centre and near the bus station which made it easy for me to my business. Nice large room and a good breakfast to start the day.
convinient central location no
The convenience of being in the City Centre and not being that far from our function. The hotel was excellent in all categories
Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.
Leaving Website states Carpark, there is no carpark at the hotel, I had to use a pay and display 6 minutes walk away. Room was very poorly maintained. No vending machine in operation so could not get a snack on arrival at 11pm. Breakfast was luke warm, just passable but not worth the £10 charged
The free tea and coffee and the trouser press. The odd stain on the carpet and the increased security on the hotel room door did not seem to work
In City Centre The shabbiness of the room, and ill fitting, matress and duvet to bed base.
The hotel staff were extremely efficient and friendly, nothing was too much trouble, the hotel is an exceptional location and eventhough it was a busy weekend the hotel was peaceful and relaxed.
It was such a different hotel experince and very intersting from a historical perspective- great price at off peak rates wonderfully quiet, tranquil, excellent food and the staff made you feel very special. A great place to go with a few friends to get away and relax in style. You really need to have a rental car so you can drive around and explore the other areas like Warwick castle
Beautiful old Abbey, with decor consistent with old english style. Staff were exceptional Could do with a better hot water system
The setting of this hotel is really special. Located adjacent to a beautiful park with nice walks and woodland it is a great place for spending time relaxing. For me, the darkened medieval atmosphere and interesting decoration is what sets it apart. At £170 for the night, it was the most expensive hotel I've stayed at. But, other than its unique setting and interesting decor, it certainly didn't offer anything else as outstanding as the price. Service was very basic. For instance, no-one to show you to the room, certainly no help to carry your bags. No indication either at check-in or on the paperwork that check-out is 11.00am. Breakfast was included, but as it finished too early for me at 10.00 am this was not sampled. Also, there was pressure to throw me out of the room at 11.00am as this is their (too early) check-out time. Perhaps a visit to the far East for the staff would educate them in the standards that are now expected by international travellers.
The unique nature of the hotel and the staff who were excellent. It was exceptional value for money as well. I will certainly stay there again
The atmosphere and surroundings, and also the peace and tranquility
Very atmospheric - loved the 'Ancient' decor! Much too dark - couldn't see to read in the bedrooms and quite often got lost in the corridors - very confusing in an emergency!
Excellent service from helpful and experienced staff, feature rooms with period furniture were a delight, good choice of food well prepared, and beautiful, well kept gardens.
My stay was very comfortable and relaxed enhanced by the atmosphere and setting of the abbey's history. Most enjoyable and will visit again when opportunity allows.
The most wonderful hotel we have ever stayed in. Just beautiful. The bill was wrong when first issued. This was corrected very quickly.
receptionist (an Irish lad) was very helpful and extremely efficient. He was an excellent frnt man for the hotel.
the breakfast's were very good and very good value for money bathroom was very dirty
That it was within easy reach of Birmingham NEC without being in the city. Pleasant surroundings,neatly tucked away from the road. The toilet paper was very cheap and nasty. Something you would expect in a public toilet not a hotel. Breakfast if paid for at the hotel, too expensive. Would book online next time!
The breakfast was good. The staff had no time for you.
The food, the staff see above
beautiful grounds,large room indifferent check in staff
Needed to have some paper work faxed to a customer, not a problem, will do that for you was the reply I got from the front desk, well done I would look at what's on offer food wise, people don't mind paying a bit extra for a larger menue.
the overall experience was great. Fantastic value for money. Staff friendly and informative. Breakfast was enjoyable and plenty off it. All in all 10 out of 10! Nothing!
The hotel was convienient for my meeting in coventry, the receptionist was helpful & quick with booking me in, I had to change my room as the first room I was put into smelt damp & musty, the guests in the next room decided to use their jaquzzi bath at 1am in the morning and the noise was horrendous so had very little sleep The was a large que for breakfast -so i had to leave without as I would have missed my meeting if I had stayed in the que
Good staff on reception and in breakfast room Room was a bit cold - had to ask for a heater. Toiled for a long time to get internet access - when I queried with reception they said they had to "release" access - which was annoying as I wasted time trying to resolve. Would have been useful if there had been a notice in the room to this effect.
very friendly and helpful staff, central location
The hotel was easy to get to. The room and bed were comfortable. The breakfast buffet was of a very high quality, it's not often that hotel breakfasts are worth the money but this one was. The room had not been vacuumed before I arrived. The room was too hot when I arrived and the air conditioning was set to be 'centrally controlled' so I couldn't change it.
Friendly staff Difficult to struggle through the dorrs from the car park with suitcase, brief case, laptop and handbag!
Staff helpful and discrete Hotel was cold in places at times toilets on first floor were rather lonely, seemed strange that none on ground floor
Nice place and centrally located Room wasn't very warm
Fine,it is good and the service is fine .the only problem is it is too cold inside the room,even if turn the air conditioner to 30degree
The whole experience was brilliant at a brilliant price too
From the second you set foot through the doors into the foyer, there was a great warmh of welcome as well as a very high standard of cleanliness and attention to detail on the interior design.
Room was excellent Restauant was fully booked in the evening although plenty of takeout places to choosee from. The staff were really slow in the morning at breakfast too ordered a coffee and then sat there for 10 mins with no one explaining it was self-service and then not knowing how to charge the bill to my room account. Was in a hurry, so really annoying
Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest. External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.
very quiet and romantic hotel to stay at stairs going to the rooms were very squeaky late at night
Staff were very helpful The food, to be avoided at all costs. My partner was served mashed potato that was still frozen.
Size of room,location of hotel,very comfortable
Staff very friendly and nice bar/restaurant Noisy central heating system
We loved everything about it, the food, beer and service was excellent. the room was clean and the location is very good for the Birmingham NEC which was the reason why we stayed at The Old Mill. The pub has loads of character as well. We would definitely stay there again There was nothing that we didn't like about it
Service and Comfort
The location and setting of the hotel was superb. The room was very spacious and clean. The restaurant had a wonderful ambience and a good selection of food on the menu. Sitting outside, enjoying a drink, on the decking area by the river was very pleasant. The staff were friendly and helpful. I would recommend the hotel to anybody looking for a quiet relaxing break.
Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,
friendliness of staff also beside river location shower facilities were "tired" and need refurbishing
Very clean and modern and centrally located. Staff very helpful and pleasant.
Staff very friendly Breakfast only average
Friendly welcome and attentiveness Carpet in the bathroom
Freindly staff. Clean Rooms. Good location
The breakfast was fabulous, I had a job to finish it there was that much. Not being in the main building.
Very friendly, handy for town None
i had booked a twin room on a lower floor. We were given the family room on the ground floor at the same price as the twin. Excellent! Lady that booked us in could have been more welcoming.
Beds and other room furniture fine, water hot, towels and soap clean and replaced as necessary and breakfasts good. Heating in room failed, and though we were given a fan heater this was not really satisfactory and we were not offered an alternative room.
Peace and Quite nothing
A family run B&B in an excellent location for the town centre and the station if arriving by train. Breakfast very good, if slightly on the small side if hungry. Rooms in need of updating but are very clean and comfortable. Loads of free parking.
Receptionist very rude on our arrival. We had booked at special room rate at £39 reduced from £119 and it reflected on the room & the service we recieved......absolutley disgusting!!! Would not recommend booking any specials to this this hotel or you won't get the service you should!!!!
The staff were welcoming and helpful
the reason for my stay at the hotel was to play in a golf event the following morning. i didn't like that the spa was not in hotel and mean't a walk or quick drive depending on weather.
The room was fantastic and we loved having a patio door. The staff were very helpful and courteous. The pool facilities were great and very accomodating with free towels and lovely jaccuzi.the breakfast in the morning had an excellent choice to suit everyone.
The room was very cold. The fan in the en suite made a terrible noise and the shower and toliet were dirty.
The leisure facilities were really lovely only that the check out seemed very early (9.30) for a Sunday which kind of made us have to rush
The hotel was very empty and the morning buffet was very poor in future I belive a plated service would be far better
leisure club was excellent, also complementary hot drinks was a nice bonus, breakfast was good.
comfortable rooms,food ok,staff very helpful The fact that I had asked for a wheelchair accessible room my room was a very long way from reception.I am used to self sevice but usually tea and coffee are served
The location was great for what we needed i was at a interview close by.
the swimming pool and facilities
The Leisure facilities and sauna were superb, very clean, with the staff being most helpful. The pool was really good. The reception staff were also very helpful in sorting out a colleague at their sister hotel nearby
We found the hotel to be clean and comfortable, it suited all of our needs, and the food was really good, if a little too 'arty' for our tastes.
The facilities were ok for the price...ie.Bar / Breakfast. and the hotel is fairly close to the NEC. The hotel staff in the Bar /Front Desk/Restaurant seemed bored and demotivated. There didn't seem to be many people staying at the hotel, so it seemed the were doing 'the minimum'
Great hotel and leisure club just wished i'd stayed longer to use them ! comfortable clean beds and towels breakfast was great and lots of it, would certainly stay again.had an event at the Motorcycle Museum which was really close. None
The swimming pool was very good and the man opened it up especially for me as they had listed the opening times wrong. The restaurant had very little menu choice. The bed was extremely uncomfortable. The staff failed to make my wake up call making me late for attendance on our stand at a show at the nec. Not very happy. Was booked for two nights, only stayed the one!
Good environment and nice golf pitch. I found a spider on my bed.
Due to our experience there was nothing to like apart from the view from the room. Bedspread in room 219 had holes. Went to Cellar Bar late pm prior to dinner - bar was full of 'gents' and very rowdy - eventually gave up and went upstairs with our drinks. Went to dinner to discover that myself and friend were the only females in the restaurant. Although only 7.45pm restaurant very loud as golf parties and stag do's in already - as obviously been drinking 'all afternoon' there behaviour was not suitable to being in a restaurant. Menu disappointing as it had half of the choices on it that the web site gave. Food poor quality - only canteen standard as obviously used to being 'churned' out in high volume for golfers and stags. Trouble in Cellar Bar late at night - drunk tried to intice husband into a fight.
Good hotel and good clean room and breakfast nice. I was asked for extra £20 pounds when arriving but it said on website all fees and service charges were included in the room charge but I got it sorted out by a member of my party.
Altho very near centre of Coventry, one would have thought you were in the country. Very friendly staff, fantastic Leisure centre and pool, choice of a restaurant or Cellar bar for food & drinks, very reasonably priced.
uncomfortable beds, dirty window coverings, early morning fire alarm,
good location and parking slightlt ageing. could do with freshening up
The room was extremely spacious, clean and airy. We could have done with another set of towels as needed to shower on night of arrival and then again next morning. I do understand that the provision of one set of towels per person tends to be the standard policy of most hotel chain.
Found the service was very good, the rooms clean and comfortable. Enjoyed that it was a 'green' hotel and conscious of resources. I was on a business trip and was greatful for the steam, pool and jacuzzi at the end of a long day. Shame that the sauna was out of use. Would prefer a cheaper single person suppliment.
Helpfullness of staff, smart facilities Price of drinks at the bar
The Innaction health spa was great and the staff at the spar were very helpful there were lots of little things that did not come up to standard.
It Was In The Town Centre
easy come easy go swimming and sauna conveniant for town and shops Reception not being able to sort out minor problems i.e. television sub titles for the deaf.
Buffet breakfast / staff courtesy No
the room the arrangements at breakfast
Access to gym, pool and spa facilities.
Great value, clean and well equipped rooms, excellent restaurant and bars. Welcoming reception staff
Very comfortable hotel and extremly attentive staff - would definately book again Breakfast great but evening meals very expensive and only one meal choice for vegetarians !!!
thee relaxed atmosphere
This hotel amazed me and my friend when we stayed for one night.The facillities were more like a 5* rating, very large room with large plasma tv's. We spent afew hour in the spa to relax,afew drinks by the fire in the bar and found that the buffet breakfast was fantastic. We will certainly be booking here again for next year the room price was unbeatable in the area. nothing at all.
Breakfast & Dinner very good Good hairdryer in useful position No drawers in room
Friendly staff, good food, and nice indoor pool.
Excellent food served by charming staff The rooms were very hot becuase it was not possible to open the window fully. This made sleeping rather difficult.
Nice hotel good food, nice bar. My top floor room had no cold water in the morning
Beautiful characteristic building, clean modern bedrooms, polite and helpful staff, great seafood restaurant, very close to Kenilworth Castle, close to many other great bars, restaurants and pubs. I eventually had to leave.
Excellent room, clean, comfortable. Modern but plenty of character. Friendly helpful staff. Excellent food, dinner and breakfast. Not enough milk with tea-making kit. Motion detector in bathroom needs to be more sensitive to prevent blackouts. Don't need "muzak" at breakfast!
High quality feel to the room, quality textiles and linen. Excellent bed. Food first class. Will definately stay again. Although my room was beutifully finnished it was rather small - room 26. Brealfast service a little casual.
The hotel is ideally situated for my needs. It is pleasant, comfortable and quiet. Only a small point but it would be nice to be able to switch off the bedside lamp with a switch on the lamp rather than having to reach through the bedside table and switch off the power from the socket.
The superb resraurant with excellent service and value I have none
Great on-site restaurant Parking behind hotel is difficult to find on arrival and has narrow spaces
We stayed here when dropping our son off at Warwick Uni. Very convenient for uni, and nice part of the world. Hotel is small but rooms are clean and well designed and restaurant is good. Particularly found the staff professional and relaxed. A good team. We have already booked our return.
Comfortable bed, good breakfast.
Absolutely superb idea mixing the hotel with a Loch Fyne restaurant. Excellent evening meal and superb kippers for breakfast. Couldn't believe some people were having bacon and eggs! Can't think of any.
This hotel is newly refurbished. The service staff food room location very good couldn't fault it. Would recommend advance booking a table in the restaurant if staying at the weekend
Good and clean Lack of phone in room and lack of wifi identified as present in reception area
The location and hotel itself were excellent and the lady in charge was brilliant, very good breakfast. Some of the other members of staff were not up to standard, left us standing around, gave me a room key and disappeared without showing us to our room or telling us where it was, when we came down for dinner I asked the waitress if our table was ready she said she would see and never came back, fortunately the lady in charge took over and was brilliant - saved the day!! Didnt think the food was quite as good as previously and a bit disappointed that menu's were just an A4 sheet of paper in the restaurant.
The room was perfect and cosy and the food was excellent in the restaurant. Nothing
Rural setting. Tastful modern decor in the bar and restaurant. Friendly staff. None
Waking up in the middle of nowhere, looking at a field full of sheep was very relaxing. Perfect beds, clean room, correct breakfast. Staff is very friendly.
good old world pub in quiet location ideal for our visit room was adequate,but no chairs in room allthough sufficient room,.not happy we couldnt book in untill 5,30,doors locked,?v,inconvenient,breakfast was adequate,but service very casual had to call for anything we wanted,meal in pub on the night was good quality for pub,but was overcharged on my visa,for items not on my bill,i-e about 20,percent more,when questioned about this staff were very defensive,& unhelpfull,got impression someone made a error but wouldnt admit it,?or was it error ?,thinking of reporting to authorities ,if not on my bill & over charged ,is it on the bookes,?
Great food and Drink, friendly service Heating was not turned on in the rooms - which were a bit cold. there was mold in the shower (room 5) and a fire door is permently wedged open (same as last year).
Nice large room with a very comfortable bed. Would have liked some fruit and yoghurt at breakfast as an alternative to cereal
Could do with small tables beside beds to put cups on when sitting on bed. Shower heat settings seemed to work the wrong way round, red cold and blue hot.
Very friendly staff who were extremely helpful and efficient. The restaurant provided good food and excellant value as did the hotel accomodation. Would thoroughly recommend this hotel and its staff to friends looking to stay in a hotel in this area. None
Very good value for money, clean and comfortable, free parking and breakfast was adequate. Recently refurbished. Deffinately recommend this to others.
Not a great deal to be honest. Arrived at 7pm and told could not have a meal as there was a christmas party, kept awake most of the night by the party goers banging doors screaming and shouting and then arrived for our continental breakfast to see a box of cereal on offer and that was it!! We left at that point and explained to the receptionist the situation and was looked at blankly!!! Most of it, the reception area has obviously been updated and no doubt the rooms are on the cards! Booked the suite and it did not materialise, we had a fairly "old looking" room.
Good breakfast The room we were initially given had not been serviced but that was soon rectified.Also the TV didn't work properly but, again, this was soon recyified.
The hotel was really nice considering it is such a reasonable price. Breakfast in the morning started at 7, but was not ready at 7.. Often took about 10 minutes for everything to come out - so not suitable for those that need to leave early.
Great value for money, I paid £39 for this room at short notice. The staff were very friendly, polite and helpful. The location was great for the city centre, which was within walking distance. Very clean hotel lobby and room The shower was a wee bit tricky to turn on/off but otherwise fine
stayed on 3rd floor; room was clean, bed uncomfortable and carpets were dirty; not the usual high standards we are use to here
The hotel is in a quiet location, but well connected and close to the main roads. The facilities are modern and well maintained.
the retail close by some things
Value for money as we booked through a last minute website and with today's prices for hotels of this calibre, we thought it good value. Nothing. All fine (apart from a rowdy party taking place on the Saturday evening!)
The location was excellent. Hotel was very in every for a hilton Very bad smell through the hotel.. Very dated in every way.
catering was good n/a
My room was lovely - spacious and airy and the air conditioning was a Godsend! I was disappointed with the bar staff. I had a drink, moved away from the bar and then returned around an hour later. Unfortunately, my dirty crockery from earlier had still not been cleared away! And the barman was stood behind the bar with no other customers and nothing to do!
The hotel staff were extremely helpful with any queries and they very very friendly.
The standards of the rooms. The price of car parking.
Reception and dining room staff were friendly and helpful. This is 2nd time I have stayed as it's convenient for the NEC. It's quiet, easy access to M42, Birmingham airport. I shall stay again.
Excellent food, helpful staff Rooms were tired, poorly maintained, and in need of a refurb.
The location was perfect for the NEC The temperature of the hotel, the room was very hot even when we turned the radiator off in the bedroom, we could not regulate the bathroom radiator. It was a bit uncomfortable
Superb room and facilities, would recommend the restaurant.
quality of food in the restuarant
Convenience of position Bed not comfortable
The friendliness of the staff
Nice breakfast and the hotel was clean The bed matress needed to be changed as we both kept rolling to the center of it over night. The bathroom was very clean but I found the tops of the bedroom furniture were dusty.
Very friendly welcome - in fact all staff were very friendly and helpful. The room was very clean and comfortable and the food was excellent. A very minor quibble is that the bar didn't open until 6.30. The TV was very small but otherwise, no negatives.
Meal was very good Thin walled rooms, noisy when there are a lot of people staying
Excellent supply of pastries, biscuits, coffee, fruit and daily newspapers throughout the day. Staff all very friendly and extremely helpful. Breakfast excellent. Obviously set up for conference events and did not really cater for non- business guests. Only 10 guests the weekend we stayed and hotel was too quiet at times. Bar food was adequate, but some listed menu's not available.
Convenient location Scrambled egg at breakfast like rubber
Good reception staff. Comfy lounge Bed and pillows not particularly comfy. Even though room had various pillows
Very relaxing. High quality furnishings, and service. Very friendly staff, even willing to make breakfast out of time. Breakfast very basic though, the UK version of continental. The decor was very modern,though very clean: I found this the least relaxing of the stay,with brash lighting
Not checking out till 1200 was a bonus.Having a selection of snacks and confectionary available at reception 24/7 was a great idea. No meats available - cold would be fine - with the breakfast buffet.
Nearness to the motorway
Shower head in bathroom, very poor.
Extremely clean The prices of the drinks at bar, well wine actually. I have worked in the uk and abroad for the last 8 years in lodges,Holiday parks and 3 and 4 star hotel abroad and a glass of wine has never cost me £6.00 nor £15.99 a bottle. So was a bit disappointed and ended up having a cider!
it was peace and quiet
They seem to have thought of everything Climate control in room blew directly onto bed
cleanliness, comfort and price i would recommend this hotel if the staff were more friendly
The price. Solely the price. There is nothing about this hotel to recommend it. Actually - the barman - really polite and friendly - and proactive at getting sales Check in. The woman saw me walking toward her, and then turned to another member of staff and she asked about some DVDs he was supposed to be getting her. After they finished she turned to me. Despite me introduicing myself, she asked my name for her notes, and then called me Sir throughout, instead of my name. When I called from my room for an iron she said "What?" I asked if she just said "What?" And her reply was "Sorry, didnt hear you." The room s are like staying in an elderly relatives spare room
Easy parking, very clean, friendly staff, The restaurant was very small conscidering the amount of rooms,,as there was a load of coaches the restaurant was working on a shift basis and I was asked to come back later ( I was famished)..I ended up going to the local Harvester about 5 minutes away which was excellent and very cheep...probably better than the restaurant.
The bed was comfortable TV was not great and wasn't freeview
Not a lot The reception staff very unfriendly. Unable to charge items to my room as I had a debit card, I had to pay for things as I went along. They could not find a room service menu. The price of a glass of lemonade was £1.35!!!!!!!. Very noisy on the A45. I left a menu card out for my breakfast, instead of my breakfast I received a note telling me the price I paid did not include breakfast, so if I really wanted it, I had to telephone and let them know.
Good value and service
staff were friendly
Good Value for money untidy car park
not a lot the food in general and the rooms are dated with the bathroom needing acomplete overhall
The staff were extremely helpful & friendly nothing was to much trouble the matress on my bed was an unbelievable experience just like being in a tree that would not stop moving I am sure all the springs that were covered with a thin piece of cotton were not joined together the whole thing just quivered I was terrified to lay down in case I fell out