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Nothing. It was dirty. The room smelled. There was drunken fighting throughout the night. Also there were gangs of noisy teens. If we had not paid in advance we would have left.
The Hotel had a friendly atmosphere and was run very efficiently without making the guest uncomfortable. All facilities were as good if not better than promised.
very welcoming.staff very helpful and friendly.
Comfortable clean apartment.
Go there! A lovely hotel with smiling, welcoming staff and lots to do. Indoor and outdoor pools, games room, book swap, animations etc. Our (spotless) apartment for 4 was spacious and airy, with small oven, double hob and fridge. A twin bedded room and 2 sofa beds in the living room. Huge sliding windows for lots of light and a big balcony with enough space to eat. Bathroom was well equipped, it also had a nice sized bath. The man who showed us to our room noticed that the light in our hallway didn't work and before we could unpack, the maintenance man had arrived and changed it. Nice carparking area and within walking distance of the main street, shops and beach. We'd thoroughly recommend Encantada and will definitely go back there. Nothing to dislike at all. One of the other reviews mentioned the noise but we were right above the entertainment and once our windows were closed we didn't hear anything.
Good parking Pest control - ants in the bathroom
Modern clean spacious
although we didnt have great weather there was still plenty to do in the hotel also the restaraunt was great with loads to chose from.
Space and Price. There was plenty of room for our 3 boys to run around just in the room, and the indoor pool was a big hit. I could also see that in warmer months, the outdoor activities would be fun. Also, Gail at reception was a real gem! Internet access could have been in a better area, it is kind of loud right there by reception.
The great facilities for the children, friendly staff, good entertainment
Great price and handy location for accesing the tourist areas of Barcelona. Found the staff to be cheerful & helpful. Room was en-suite and clean. I really cant fault the place at all.
Location and pool area are great
The hotel match the pictures displayed on the site. It was clean and the stuff was very attentive. The hotel would need some improvements to the elevators.
I liked where the hotel was placed, next to the avenue and shops.
We did like the food in the buffet. We didn't like the crowded pool
Activities for kids staff was rude!
Friendly staff - fabulous food, really good value for money. Great location. Tea / Coffee facililties in the rooms would have been nice
Close to anything that you could need/want from a beach holiday. Definately a tourist destination very much orientated to this market but absolutely lovely. There was a paid/secure parking lot round the "back" of the hotel but 2 min walk to free parking area. Location leaves nothing to be desired as far as I am concerned, although I dont have children there seems to be loads for little ones to do. Room was clean and bed/matras was good and the bathroom very good. Although on the whole, I found the breakfast good for the price - there was a lot to choose from so I wasn't extremely disappointed that the cereal was quite bad.
Convenient location i.e: airport, beach, Barcelona. Dining room could be more organised.
hotel was very clean and entertainment provided every night, breakfast was included, it was awful ever morning , tateless, tea and coffe from machine was distufishing, only drinking water from juice machine, taste of juice, supervisor at door was not very polite, and chef's rude when you asked for something not out on buffe, i stoped eating , went to coffe shop out front, needless to say we did not eat dinner, i would recomend this hotel on room onlly basis
Hotel personnel were very attent and friendly. The room was cleaned very well. The bathroom was adequate Swimming pool small. Not enough parasols by the sunbeds (which we had to pay Euro 1 per day for). Actuall space to move the sunbeds was minimum - all in a row. Not a standard that is by **** hotels. Not possible to rent a fridge only minibar - that is not a fridge.. We only took breakfast. The bread was very bad and some of the warm food had been warming for ages ... Had only one evening dinner - terrible. I was expecting more luxe for a **** hotel - more *** category. Location aweful. will no be returning to Onabrava and definitely not to Santa susanna
We liked the presentation and comfort in the room, reasonably sized balcony and bathroom with good facilities. The cleanliness and cleaning staff were top notch. Good variety of food. Good value for money. Peoples on the receptions - they did not care about customers requests.
Good 4 star with traditional Spanish qualities. Friendly bar staff and good service. Buffet meals very good. A certain member of reception who tried to charge us twice for car parking despite having the receipt. She was very rude and let down the whole hotel's standards.
The location of the hotel was brilliant. I would suggest that you mention that the railway station is only 5 minutes walk away as we used the trains every day. It would be much more comfortable if the hotel provided the choice of an extra pillow on the bed.
The staff were very friendly and helpful. The hotel is clean, modern and very comfortable. Breakfast is georgious. Everything extra is charged like a fitness room, internet and car parking. Car parking costs 8€/day? Wi-Fi works only in public areas
I liked the pool which was very big. I liked the foyer area. Breakfast was good. Reception staff were not friendly. Had to pay extra for sunbeds, safe and refrigerator!!! No coffee making facilities. No wifi in rooms. Very basic furnishings for a 4 star hotel. Dining room too cramped. Very expensive.
Breakfast Charge for use of indoor pool
how professional all their staff where.they were warm,friendly,all keen to make everyone enjoy their holiday. i had to upgrade, as double room for two had a five foot bed.i always got a six foot bed in a four star hotel.i had young kids!
The lack of rooms that could sleep 2 adults and 2 small children. Also there should be a way to include the indoor swimming pool into the hotel fee.
Location Windows not doubled glazed so if you are on the 2nd floor as we were, you get to hear the traffic passing, the two coach loads of teenagers waiting for their bus at 7am in the morning and the engines of the coaches running and the draught that came through the window frame in the evening !!
The hotel is Ok for the money it costed, the rooms are good and clean, the receptionists speak English, it is well-located - near the beach - only a couple of minutes, and near to the main street. The hotel is quite old, the rooms are renovated but the "open spaces" are visibly old. The only people in the hotel who speak English are the receptionists - all the other staff cannot or doesn't want to speak English and it is very difficult even to ask for a glass of water. The resort is very noisy - it is perfect for people who are using their vacation for going to discos but definitely good sleep is not something to be expected. The walls in the hotel are also very thin and you could hear your room-neighbours as if they were in your own room. However, these problems are typical for all the hotels in the resort. Therefore, this one is a good choice compared to the others.
Clean and comfortable The noise during the night kept me awake. Request a room that is not over looking the pool and this should solve the noise problem.
The hotel staff were friendly and helpfull and nothing was a any trouble for them.Great food,
Have stayed at this hotel a number of times, a couple of times with my 3 children. My children love it here. Food is excellent. Hotel is very quiet at night and staff are extremely helpfull. Most of them speak english. The hotel is in a good location for all amenites. 2 minute walk to beach and five minute walk to shops.Would recommend this hotel to anyone. First class. Absolutely nothing.
The reception desk was very friendly and helpful Bar personnel was not always available and not always very friendly
The Hotel was clean, the staff we encountered were friendly and helpful and it was in a good location to beach, shops and restaurants. Nothing.
Warm, clean, central location Hotel clean, but somewhat tired. Needs refurbishment to justify very high prices.
It is near to the beach. Food variety is good.Is fresh. The wall is so thin, You can hear everything from next room.You can sleep when your neighbor is going to sleep. . I think if guests with family are located at one floor or in one direction, to separate with guests with no family, it will solve the problem.
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
Very nice new hotel. Honeymoon suite was perfect.
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
front office help was excellent and very helpfull
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
N/A It was worst experience in my life. Since we arrived, the receptionist's attitude made us feel unwelcomed, insisted to pai in advance.The room was filthy, cigatette aches on the floor, bedding wasnt changed, no toilet paper noor towels.Filthy restorante including it's staff, and the food that even pigs wont eat.
Perfect holiday location and buffet meals included were great. Very happy and do recommend. If staying in front be aware of Disco noise until 11pm so get a back room.
The location and food/drinks are excellent. The furniture in the rooms is very old..the doors also.The rooms is not modern, but the sea view and the food saved the entire vacation.
Value for money would be hard to beat. Expensive charge for parking on a small piece of spare land.
Good location Reception staff surly & unhelpful. Rooms rather tatty, with worn out bedlinen. Be very careful buying drinks at the bar - we were given short change, not once, every time.
The rooms were quite big with a big balcony and even bigger bathroom. The beach was just a minute away. We could hear the noise from the animation (until 23h). For the breakfast it would be nice to have other meat beside pork but for the price we payed it was ok. We wouldn't recommend the all inclusive.
I am quite content with stay in this hotel, everything was OK.
We stayed at Los Pinos for 5 nights, with half board. And we was very pleased with the food. There was plenty of different dishes every day. And the breakfast was very good too. ????CanÂ´t say there was any.
Nice location, 50m from the beach
Location to the Beach Restaurant closed early in the evening
Excellent hotel. Fantastic position. Lloret was unexpectedly "very Spanish". I loved the narrow lanes behind and to the side of the hotel No
Very friendly en helpfull staff. Hotel was perfect situated on the boulevard en also direct in the town center. Good breakfast buffet. Parking in public car parking was good organised and safe
Location Breakfast selection, food was sometimes cold, staff in outdoor restaurant were often slow & unfriendly
professional staff, ggod food, good location, comfortable rooms somebody walking in high heels in room above, could here every step
No Garage attached to hotel, this is seprate and about 1 kilometer down the road. Parking Facilities on arrival are very poor, so difficult to unload cases.
Clean and perfect location
I only stayed for five days but I found the hotel staff to be very helpful and willing to assist with any and all problems. I did not like the fact that the hotel bar fronted the street and attracted passing by trade also, for some unknown reason the bar staff were not of the same calibre and quality as the hotel staff and the difference in sevice and courtesy was very noticable
First of all, location was very good. About 30-40 m. from the beach. Also i liked my sea view room and meal in the restaurant. Staff was good too except one old bald man at reception. Every day stayed bad smell of water drain in the corridor (close to the lift). Also the wi-fi internet is very expensive (6 eur per day, 25 eur per week), but i knew about it before and it wasnt big problem for me
we had a great time!
The hotel staff were very friendly and extremely professional ladies and they were very accommodating to our needs and requirements. We had a fantastic stay. Most of the hotel has had a recent refurb and it looks fresh and modern The location is fantastic with amazing sea views, the train stn straight across the road taking you to either Blanes or Barcelona, good selection for breakfast and the hotel has a general feel good factor about it! A great holiday all round. No
closeness to beach
Everything was good, nice place, easy to find.
Very(!) friendly staff + awesome buffet
Excellent staff. Clean, calm and quiet. Pleasant buffet. Nice airy stairscases. Pleasant bar and pool areas. Children loved the glass lifts.
A good selection at Breakfast, and able to obtain Breakfast at 7am on last day. None
The hotel is very close to the beach and to the train station . The rooms are nice and clean . The staff was very friendly when we arrived. The juice of fruits is not natural . The walls are very thiny and there is no privacy, I could heard all the noise from the other rooms.
Very nice staff .Our objective was visiting Barcelona so we did not have much time to really enjoy our room. They had a great breakfast. A very quiet place, full of old couples and some children family! There were some small ants in the room but they were but they were inoffensive and even charming once you get used to them!!
Location was perfect for our needs- very near the station - with sea views.Good choice of drinks at the bar.Reception staff helpful, and changed our room very quickly on arrival. Breakfast was always the same. Chemical smells from cleaning materials. Gym not as advertised, small pool which would be packed in the middle of summer.
The sea view
Friendly, basic but very adequate, half board option is great value for money, pelsant location oposite a beautiful beach
sea view, close to beach food
breakfast buffet was excellent value/great selection
Room was ok
one of receptionists was really good only one of receptionists was good very noisy
We recommend top rooms with the sea view. Simple breakfast but fair enough. TV without remote control so no working.
Everyone working in the reception was extremely, exceptionally friendly! (Also the cleaner.) I felt like they are friends. Could not be better. I am so glad to be offered this questionnaire, otherwise I might not have got round to give this feedback. Only that my room was not facing the sun.
staff were nice , quit place , butiful beach near to the hotel
there is no drinks service in dinner inclusive of board... even for water you have to pay extra in dinner.
i loved the food it was so good, also the location to the sea and the shopping. maripins is very far from the airport and they have no suttle and your web site says suttle the taxi cost ne 107 euros to and from airport and this really made me very tired as i was alone and waited for over two hours waiting for their suttle. apart from this i enjoyed everything else
Nice hotel with a very good quality-price ratio. I liked a design. And it was very nice that stuff have carried out all my wishes about room location and contents. I think could be a little bit noisy in a high season.
It was in a good location for familes. Everything was convenient, shops, restaurants, playgrounds etc. On site facilites were very good for families also. I did not like the sofa bed. It would be ok for a short break but not for a full week. Also the playground on the hotel grounds was very small and too hot to play in. Other hotels we have stayed in had a canopy over play area which was great shelter for kids.
The staff were great,location was good. Good prices. The room was spacious. This is not a 4* hotel, but a decent 3*! based on that criteria it's excellent, but thinking you're going to stay in a 4* it's disappointing, especially at mealtimes. If you can reserve it at 3* prices then go for it you've nothing to lose!the food is very average, both breakfast and dinner. The coffe & juice at breakfast were quite awful and not even up to 2* standard.
The suites were very nice, it´s great with seperate bedrooms when you travel with kids. Free parking nearby The queue at breakfast was too long - even when there were plenty of free tables in the restaurant
The family suites are very nice and the hotel has a clean look. The staff was very helpfull. The bathroom looked older than the rest of the room. The rooms are very noisy. We didn't like the breakfast. There's a lot of it but the quality isn't very good. Especially the coffee and fruit juices are terrible. Wifi access is also very expensive at 10€ per day.
Convenient location, spacious room with very generous closet space, good selection of food at brekfast and excellent facilities for families Restricted parking facilities could be a problem during high season.
Very friendly and helpful staff. Very clean and tidy. Excellent location, just a short walk to the promenade and beach but far enough away from the noise at night.
we loved every minute of our stay in the hotel..the rooms are very comfortable.
good clean hotel, only there for weekend, so was fine . had a secure garage which was my main reson for booking here.
value for money and relax
very clean . food good. staff very friendly and efficient some building work going on right next door was noisy sometimes
--- the kidness of the reception stuff:-(, befor and during the stay.2 days before, called them to cancel a person for the room, but they couldn't find any trace about my call, so I do have to pay the total amount for 2persons!!!
Really clean hotel. no wifi
staff very friendly and hotel spotlessly clean,hotel nicely placed in centre of Lloret de mar No
Clean and staff very friendly and helpful the location was amongst amenities..breakfast was full of variety and very good..all round great hotel for 3 * value would definately stay again
The rooms were excellent and very clean and the food was good Reception staff were only average - seemed to be saying 'take it or leave it'
It was good. Especially very friendly staff, parking available. If you stay longer than 1 week the assortment for breakfast could be more diverse. WiFi could be free of charge on reception. Information about extra cost for safe service should be clearly defined.
We lived in appendix - it very good and silent but WIFI works sometimes.No shuttle to the center of the city. You can take beach towel one time per day only.. Firm 4 star hotel?, very good but not 5 star.
the hotel is located in a beautiful area.it is also good that is somehow isolated from noisy Loret del Mar but you need a car to move arround. it is a good place for relaxing and it has a good restaurant.
Comfortable room, private location, excellent beach facilities, good tennis courts, friendly staff, good food.
I liked the location of the hotel....the landscape scenery is just fantastic...staff was kind and polite...plenty of parking...hotel is far from the noisy areas, thus perfect for a quiet stay. The room furniture and fittings a bit dated, although very clean...very expensive restaurant, we needed to have lunch elsewhere....you could hear noises from the neighbouring rooms....no gym...
Only fascinating views. The hotel is situated in a beautiful bay. Two single beds instead one double were completely uncomfortable. Furfurnishing and bed linen were very poor. The hotel isn't worth the money. It does't match his stated level of 5 stars. I was dissapointed. The breakfast in Santa Marta was poorer then the breacfast in third stars hotel in Barcelona. And tables in the restaurant, and lounges on the beach were not enough. It was really problem with them.
magnificent view, very fine beach i searched for sand - no pebbles. We went for 2 days, and it seamed we've had a week holliday. I combined stay here with a match FC Barcelona ("we won"), and having seen Barcelona last time, now we got a good impression of what the "costa" can offer. When you look down to the beach, the pines, the swimmingpool, while eating breackfast, you feel half-way heaven. Price was a bit heavy, but all worth it.
the atmosphere and the facilities
Food was good, the environment was good as well. Nice swimming pool and beautiful beach and little bay The building was quite intrusive and out of contest, a big long concrete block. Quite expensive for its class. No change of towel in the evening by the maid who came to prepare the bed for the night.
Excellent location for family with children. Quiet place. Excellent beach - yachts are not allowed to stop in this location. Nice rooms - big enough, clean, large balcony. Overpriced cusine, although it is excellent. But it is easy to get a good meal outside - plenty of resaurants around. Renting a car is almost necessary, staying in this hotel - it is impossible to reach anything without a car. Staff is not speaking English, except reception staff.
great breakfast and free entertainment in the evenings suitable for families.Great help at the front desk with tours,car rentals and sightseeing. purchased internet time at the hotel, it was unsuccessful, but was refunded gladly, unless you are eating at the hotel which is mostly buffet style, and a bar, there are not many food options in the hotel. Pool closed at 8pm. No carpeting in the hotel made sound travel fast. there are lots of shh.. quiet signs on evey floor.
Very clean hotel, good cleaning staff. The hotel is situated near beach, boulevard and trainstation. The rooms are comfortable. The interior of the hotel is pleasant. The rooms aren't ' soundproof'. You can here a lot of noise coming from the halls, swimmingpool, etc. The buffet is fair. We chose to have breakfast somewhere else a few times. The hotels target audience are families. For young couples not the perfect situation.
that it is in a good location restorant closing time. roomes need a littel warming in ambance
nice view form the room, spa center, the hotel is very close to the sea beach deposit for the TV remote control;deposit for the safe/deposit box key at my room
The pool and the spa are great, but that's all. We were very disappointed of almost everything!!! The staff's attitude was terrible. The room wasn't clean enough (we found a cockroach in our room!!!). And they tried to earn extra money from parking, refrigerator in the room, safe in the room, use of the spa etc. it's not worth the money!
Nothing I can here people make love, have shower, close doors move about next room. It was nightmair.
Good view from balcony, marvellous views from breakfast/dinner rooms and from the terrace, peaceful calmness in hotel (apparently the hotel attracts quiet guests without children - but we were visiting in late season), personnel usually quite friendly and discreet. Room quite small (no place for chairs), overall quality of room not at 5-star level throughout (badly functioning balcony and fridge doors, no amenities like water-cooker for tea in room, lighting not good enough for elderly eyes). Lack of attention to detail: magazines in room from 2007, personnel not well trained in English (ordering fried eggs with bacon unsuccessful). I would recommend the hotel mainly for early and late season, and not for families.
The hotel by itself is great. I loved location, facilities and view. Service is poor. Definitly not 5 stars. No making up rooms in the evening (or couple of times from my 8 nights stay). Nobody cared about replacing these small items in bathroom. Too many restrictions, one could not take a peach to the room from the dinner. Meal is rather tasteless and monotonous. No fresh squeezed juces for breakfast (5 stars?)
I like the location only This hotel need to be renovated. Very old furniture and bath etc. Very dark room. and very difficult to communicate with staff, as they doesnt speak english. Even to order eggs for breakfast inpossible.
Many things there are nice. Location, rooms, services and staff are the best in the area Prices are little bit high
Location to the beach, "private" atmosphere, breakfast
everything - location, room, facilities, breakfast
Like it Don't have coffee maker.and iron
Inpossible to order any kind of food in the restraunt and room rervice/ they didnt understand english at all!. And how it possible to pretend for 5 star hotel??