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Comfortable clean apartment.
The Hotel had a friendly atmosphere and was run very efficiently without making the guest uncomfortable. All facilities were as good if not better than promised.
Space and Price. There was plenty of room for our 3 boys to run around just in the room, and the indoor pool was a big hit. I could also see that in warmer months, the outdoor activities would be fun. Also, Gail at reception was a real gem! Internet access could have been in a better area, it is kind of loud right there by reception.
Modern clean spacious
although we didnt have great weather there was still plenty to do in the hotel also the restaraunt was great with loads to chose from.
very welcoming.staff very helpful and friendly.
Nothing. It was dirty. The room smelled. There was drunken fighting throughout the night. Also there were gangs of noisy teens. If we had not paid in advance we would have left.
Good parking Pest control - ants in the bathroom
The great facilities for the children, friendly staff, good entertainment
Go there! A lovely hotel with smiling, welcoming staff and lots to do. Indoor and outdoor pools, games room, book swap, animations etc. Our (spotless) apartment for 4 was spacious and airy, with small oven, double hob and fridge. A twin bedded room and 2 sofa beds in the living room. Huge sliding windows for lots of light and a big balcony with enough space to eat. Bathroom was well equipped, it also had a nice sized bath. The man who showed us to our room noticed that the light in our hallway didn't work and before we could unpack, the maintenance man had arrived and changed it. Nice carparking area and within walking distance of the main street, shops and beach. We'd thoroughly recommend Encantada and will definitely go back there. Nothing to dislike at all. One of the other reviews mentioned the noise but we were right above the entertainment and once our windows were closed we didn't hear anything.
Close to anything that you could need/want from a beach holiday. Definately a tourist destination very much orientated to this market but absolutely lovely. There was a paid/secure parking lot round the "back" of the hotel but 2 min walk to free parking area. Location leaves nothing to be desired as far as I am concerned, although I dont have children there seems to be loads for little ones to do. Room was clean and bed/matras was good and the bathroom very good. Although on the whole, I found the breakfast good for the price - there was a lot to choose from so I wasn't extremely disappointed that the cereal was quite bad.
Convenient location i.e: airport, beach, Barcelona. Dining room could be more organised.
The hotel match the pictures displayed on the site. It was clean and the stuff was very attentive. The hotel would need some improvements to the elevators.
Location and pool area are great
I liked where the hotel was placed, next to the avenue and shops.
Activities for kids staff was rude!
We did like the food in the buffet. We didn't like the crowded pool
Great price and handy location for accesing the tourist areas of Barcelona. Found the staff to be cheerful & helpful. Room was en-suite and clean. I really cant fault the place at all.
Friendly staff - fabulous food, really good value for money. Great location. Tea / Coffee facililties in the rooms would have been nice
The lack of rooms that could sleep 2 adults and 2 small children. Also there should be a way to include the indoor swimming pool into the hotel fee.
Hotel personnel were very attent and friendly. The room was cleaned very well. The bathroom was adequate Swimming pool small. Not enough parasols by the sunbeds (which we had to pay Euro 1 per day for). Actuall space to move the sunbeds was minimum - all in a row. Not a standard that is by **** hotels. Not possible to rent a fridge only minibar - that is not a fridge.. We only took breakfast. The bread was very bad and some of the warm food had been warming for ages ... Had only one evening dinner - terrible. I was expecting more luxe for a **** hotel - more *** category. Location aweful. will no be returning to Onabrava and definitely not to Santa susanna
The location of the hotel was brilliant. I would suggest that you mention that the railway station is only 5 minutes walk away as we used the trains every day. It would be much more comfortable if the hotel provided the choice of an extra pillow on the bed.
hotel was very clean and entertainment provided every night, breakfast was included, it was awful ever morning , tateless, tea and coffe from machine was distufishing, only drinking water from juice machine, taste of juice, supervisor at door was not very polite, and chef's rude when you asked for something not out on buffe, i stoped eating , went to coffe shop out front, needless to say we did not eat dinner, i would recomend this hotel on room onlly basis
how professional all their staff where.they were warm,friendly,all keen to make everyone enjoy their holiday. i had to upgrade, as double room for two had a five foot bed.i always got a six foot bed in a four star hotel.i had young kids!
The staff were very friendly and helpful. The hotel is clean, modern and very comfortable. Breakfast is georgious. Everything extra is charged like a fitness room, internet and car parking. Car parking costs 8€/day? Wi-Fi works only in public areas
Breakfast Charge for use of indoor pool
I liked the pool which was very big. I liked the foyer area. Breakfast was good. Reception staff were not friendly. Had to pay extra for sunbeds, safe and refrigerator!!! No coffee making facilities. No wifi in rooms. Very basic furnishings for a 4 star hotel. Dining room too cramped. Very expensive.
We liked the presentation and comfort in the room, reasonably sized balcony and bathroom with good facilities. The cleanliness and cleaning staff were top notch. Good variety of food. Good value for money. Peoples on the receptions - they did not care about customers requests.
Good 4 star with traditional Spanish qualities. Friendly bar staff and good service. Buffet meals very good. A certain member of reception who tried to charge us twice for car parking despite having the receipt. She was very rude and let down the whole hotel's standards.
It is near to the beach. Food variety is good.Is fresh. The wall is so thin, You can hear everything from next room.You can sleep when your neighbor is going to sleep. . I think if guests with family are located at one floor or in one direction, to separate with guests with no family, it will solve the problem.
Clean and comfortable The noise during the night kept me awake. Request a room that is not over looking the pool and this should solve the noise problem.
The hotel staff were friendly and helpfull and nothing was a any trouble for them.Great food,
Location Windows not doubled glazed so if you are on the 2nd floor as we were, you get to hear the traffic passing, the two coach loads of teenagers waiting for their bus at 7am in the morning and the engines of the coaches running and the draught that came through the window frame in the evening !!
The Hotel was clean, the staff we encountered were friendly and helpful and it was in a good location to beach, shops and restaurants. Nothing.
Warm, clean, central location Hotel clean, but somewhat tired. Needs refurbishment to justify very high prices.
Have stayed at this hotel a number of times, a couple of times with my 3 children. My children love it here. Food is excellent. Hotel is very quiet at night and staff are extremely helpfull. Most of them speak english. The hotel is in a good location for all amenites. 2 minute walk to beach and five minute walk to shops.Would recommend this hotel to anyone. First class. Absolutely nothing.
The hotel is Ok for the money it costed, the rooms are good and clean, the receptionists speak English, it is well-located - near the beach - only a couple of minutes, and near to the main street. The hotel is quite old, the rooms are renovated but the "open spaces" are visibly old. The only people in the hotel who speak English are the receptionists - all the other staff cannot or doesn't want to speak English and it is very difficult even to ask for a glass of water. The resort is very noisy - it is perfect for people who are using their vacation for going to discos but definitely good sleep is not something to be expected. The walls in the hotel are also very thin and you could hear your room-neighbours as if they were in your own room. However, these problems are typical for all the hotels in the resort. Therefore, this one is a good choice compared to the others.
The reception desk was very friendly and helpful Bar personnel was not always available and not always very friendly
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
Very nice new hotel. Honeymoon suite was perfect.
front office help was excellent and very helpfull
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
professional staff, ggod food, good location, comfortable rooms somebody walking in high heels in room above, could here every step
Clean and perfect location
No Garage attached to hotel, this is seprate and about 1 kilometer down the road. Parking Facilities on arrival are very poor, so difficult to unload cases.
Excellent hotel. Fantastic position. Lloret was unexpectedly "very Spanish". I loved the narrow lanes behind and to the side of the hotel No
First of all, location was very good. About 30-40 m. from the beach. Also i liked my sea view room and meal in the restaurant. Staff was good too except one old bald man at reception. Every day stayed bad smell of water drain in the corridor (close to the lift). Also the wi-fi internet is very expensive (6 eur per day, 25 eur per week), but i knew about it before and it wasnt big problem for me
we had a great time!
Location to the Beach Restaurant closed early in the evening
Location Breakfast selection, food was sometimes cold, staff in outdoor restaurant were often slow & unfriendly
I only stayed for five days but I found the hotel staff to be very helpful and willing to assist with any and all problems. I did not like the fact that the hotel bar fronted the street and attracted passing by trade also, for some unknown reason the bar staff were not of the same calibre and quality as the hotel staff and the difference in sevice and courtesy was very noticable
Very friendly en helpfull staff. Hotel was perfect situated on the boulevard en also direct in the town center. Good breakfast buffet. Parking in public car parking was good organised and safe
The rooms were quite big with a big balcony and even bigger bathroom. The beach was just a minute away. We could hear the noise from the animation (until 23h). For the breakfast it would be nice to have other meat beside pork but for the price we payed it was ok. We wouldn't recommend the all inclusive.
Good location Reception staff surly & unhelpful. Rooms rather tatty, with worn out bedlinen. Be very careful buying drinks at the bar - we were given short change, not once, every time.
I am quite content with stay in this hotel, everything was OK.
Value for money would be hard to beat. Expensive charge for parking on a small piece of spare land.
We stayed at Los Pinos for 5 nights, with half board. And we was very pleased with the food. There was plenty of different dishes every day. And the breakfast was very good too. ????CanÂ´t say there was any.
Perfect holiday location and buffet meals included were great. Very happy and do recommend. If staying in front be aware of Disco noise until 11pm so get a back room.
N/A It was worst experience in my life. Since we arrived, the receptionist's attitude made us feel unwelcomed, insisted to pai in advance.The room was filthy, cigatette aches on the floor, bedding wasnt changed, no toilet paper noor towels.Filthy restorante including it's staff, and the food that even pigs wont eat.
The location and food/drinks are excellent. The furniture in the rooms is very old..the doors also.The rooms is not modern, but the sea view and the food saved the entire vacation.
Nice location, 50m from the beach
Very nice staff .Our objective was visiting Barcelona so we did not have much time to really enjoy our room. They had a great breakfast. A very quiet place, full of old couples and some children family! There were some small ants in the room but they were but they were inoffensive and even charming once you get used to them!!
A good selection at Breakfast, and able to obtain Breakfast at 7am on last day. None
closeness to beach
Very(!) friendly staff + awesome buffet
Everything was good, nice place, easy to find.
The sea view
Location was perfect for our needs- very near the station - with sea views.Good choice of drinks at the bar.Reception staff helpful, and changed our room very quickly on arrival. Breakfast was always the same. Chemical smells from cleaning materials. Gym not as advertised, small pool which would be packed in the middle of summer.
The hotel staff were very friendly and extremely professional ladies and they were very accommodating to our needs and requirements. We had a fantastic stay. Most of the hotel has had a recent refurb and it looks fresh and modern The location is fantastic with amazing sea views, the train stn straight across the road taking you to either Blanes or Barcelona, good selection for breakfast and the hotel has a general feel good factor about it! A great holiday all round. No
Excellent staff. Clean, calm and quiet. Pleasant buffet. Nice airy stairscases. Pleasant bar and pool areas. Children loved the glass lifts.
The hotel is very close to the beach and to the train station . The rooms are nice and clean . The staff was very friendly when we arrived. The juice of fruits is not natural . The walls are very thiny and there is no privacy, I could heard all the noise from the other rooms.
The hotel is far from being a 4 star. The facilities are very basic, coffee at the breakfast was impossible to drink, too many noisy Russians, the elevators as well as the hallways and the lobby look more like a sanatorium from 1970's in Russian resort than a 4 star hotel in Spain. Basically, it's just bed and breakfast stay.
Nothing! It is not 4-star hotel, at its best it may be 1-star Everything! - lwe did not get the room we booked; location is far from the sea, not 200 m as it is described on the website; there is no garden at all; food was tasteless, of poor quality, and the same every day; staff is quite unfriendly, room is outdated with shabby, broken furniture
Close to the sea and city, activities for children. We visit this hotel since 4 years. 2008 is the first year when we have seen a degradation (1. less friendly staff; 2. worse quality and variety of food; 3. cleanliness in the rooms)
Very comfortable. With the option of reserving apartments with kitchenette. Value for money very good. With animations and lots of activities during the day.
The relation between price and quality is excellent. The location is very good, for me is perfect for visiting with children.
very nice location & good service
A very nice hotel, with very kind staff. We got a very nice, new and spacious room. The food was varied and good. In spite of being in October we have been able to enjoy the swimming pool, especially the sun! The price quality relation is very good. Nothing.
Good entertainment hotel staff were rude and unhelpfull and the food was very poor and unless you went to eat as soon as the 2 hour slot started then there wasn,t alot of choice left
Convenient location, spacious room with very generous closet space, good selection of food at brekfast and excellent facilities for families Restricted parking facilities could be a problem during high season.
Very friendly and helpful staff. Very clean and tidy. Excellent location, just a short walk to the promenade and beach but far enough away from the noise at night.
The family suites are very nice and the hotel has a clean look. The staff was very helpfull. The bathroom looked older than the rest of the room. The rooms are very noisy. We didn't like the breakfast. There's a lot of it but the quality isn't very good. Especially the coffee and fruit juices are terrible. Wifi access is also very expensive at 10€ per day.
The suites were very nice, it´s great with seperate bedrooms when you travel with kids. Free parking nearby The queue at breakfast was too long - even when there were plenty of free tables in the restaurant
It was in a good location for familes. Everything was convenient, shops, restaurants, playgrounds etc. On site facilites were very good for families also. I did not like the sofa bed. It would be ok for a short break but not for a full week. Also the playground on the hotel grounds was very small and too hot to play in. Other hotels we have stayed in had a canopy over play area which was great shelter for kids.
The staff were great,location was good. Good prices. The room was spacious. This is not a 4* hotel, but a decent 3*! based on that criteria it's excellent, but thinking you're going to stay in a 4* it's disappointing, especially at mealtimes. If you can reserve it at 3* prices then go for it you've nothing to lose!the food is very average, both breakfast and dinner. The coffe & juice at breakfast were quite awful and not even up to 2* standard.
Nice hotel with a very good quality-price ratio. I liked a design. And it was very nice that stuff have carried out all my wishes about room location and contents. I think could be a little bit noisy in a high season.
closeness to pedestrian and old town centre, room size, jacuzzi bath shabby furniture,thinness of walls without any sound barriers that protect from noisy neighbours especially late at night,poor buffet at dinner
The staff were extremely helpful and the breakfast and dinner that we had at the hotel was good. The room was very clean and we had fresh towels and the room was cleaned everyday. The location was also excellent, extremely near to the centre but far enough away to be a peaceful stay. I would definately recommend this hotel. The jacuzzi bath that we recieved was not as impressive as the photo shown. However, the bath that we had in the room was good.
Staff were very good,reception,dinner hall. The hotel was very clean and was a great location,we will come agian.
Low price for food and services provided. My credit card was blocked by credit card company after fraud attempt to take money from my account. the only place were I used my credit card during my trip to spain was hotel cleopatra. Master Card did not provide any details and I do not want to blame anybody from the staff, but this is a reality.
The friendliness of the staff and the fact that the room was quite clean and the towels were changed every day. They should not serve any kind of meal, it is really hard to find something to eat in what they offer for breakfast/lunch/dinner
It's very convenient location to shops, restaurants, bars and beach, reception staff very helpful and friendly.
hardly any English stayed in the hotel .all information in different language not much sun by the pool
the staff the climate the area just everything in general we had a lovely stay and i will recomend it to all my friends.
Nothing I can here people make love, have shower, close doors move about next room. It was nightmair.
The pool and the spa are great, but that's all. We were very disappointed of almost everything!!! The staff's attitude was terrible. The room wasn't clean enough (we found a cockroach in our room!!!). And they tried to earn extra money from parking, refrigerator in the room, safe in the room, use of the spa etc. it's not worth the money!
nice view form the room, spa center, the hotel is very close to the sea beach deposit for the TV remote control;deposit for the safe/deposit box key at my room
that it is in a good location restorant closing time. roomes need a littel warming in ambance
there is no drinks service in dinner inclusive of board... even for water you have to pay extra in dinner.
We recommend top rooms with the sea view. Simple breakfast but fair enough. TV without remote control so no working.
Friendly, basic but very adequate, half board option is great value for money, pelsant location oposite a beautiful beach
breakfast buffet was excellent value/great selection
i loved the food it was so good, also the location to the sea and the shopping. maripins is very far from the airport and they have no suttle and your web site says suttle the taxi cost ne 107 euros to and from airport and this really made me very tired as i was alone and waited for over two hours waiting for their suttle. apart from this i enjoyed everything else
staff were nice , quit place , butiful beach near to the hotel
sea view, close to beach food
Everyone working in the reception was extremely, exceptionally friendly! (Also the cleaner.) I felt like they are friends. Could not be better. I am so glad to be offered this questionnaire, otherwise I might not have got round to give this feedback. Only that my room was not facing the sun.
Room was ok
one of receptionists was really good only one of receptionists was good very noisy
we loved every minute of our stay in the hotel..the rooms are very comfortable.
Really clean hotel. no wifi
It was good. Especially very friendly staff, parking available. If you stay longer than 1 week the assortment for breakfast could be more diverse. WiFi could be free of charge on reception. Information about extra cost for safe service should be clearly defined.
very clean . food good. staff very friendly and efficient some building work going on right next door was noisy sometimes
staff very friendly and hotel spotlessly clean,hotel nicely placed in centre of Lloret de mar No
good clean hotel, only there for weekend, so was fine . had a secure garage which was my main reson for booking here.
Clean and staff very friendly and helpful the location was amongst amenities..breakfast was full of variety and very good..all round great hotel for 3 * value would definately stay again
The rooms were excellent and very clean and the food was good Reception staff were only average - seemed to be saying 'take it or leave it'
--- the kidness of the reception stuff:-(, befor and during the stay.2 days before, called them to cancel a person for the room, but they couldn't find any trace about my call, so I do have to pay the total amount for 2persons!!!
value for money and relax
great breakfast and free entertainment in the evenings suitable for families.Great help at the front desk with tours,car rentals and sightseeing. purchased internet time at the hotel, it was unsuccessful, but was refunded gladly, unless you are eating at the hotel which is mostly buffet style, and a bar, there are not many food options in the hotel. Pool closed at 8pm. No carpeting in the hotel made sound travel fast. there are lots of shh.. quiet signs on evey floor.
Very clean hotel, good cleaning staff. The hotel is situated near beach, boulevard and trainstation. The rooms are comfortable. The interior of the hotel is pleasant. The rooms aren't ' soundproof'. You can here a lot of noise coming from the halls, swimmingpool, etc. The buffet is fair. We chose to have breakfast somewhere else a few times. The hotels target audience are families. For young couples not the perfect situation.
I liked the location of the hotel....the landscape scenery is just fantastic...staff was kind and polite...plenty of parking...hotel is far from the noisy areas, thus perfect for a quiet stay. The room furniture and fittings a bit dated, although very clean...very expensive restaurant, we needed to have lunch elsewhere....you could hear noises from the neighbouring rooms....no gym...
the atmosphere and the facilities
Food was good, the environment was good as well. Nice swimming pool and beautiful beach and little bay The building was quite intrusive and out of contest, a big long concrete block. Quite expensive for its class. No change of towel in the evening by the maid who came to prepare the bed for the night.
Excellent location for family with children. Quiet place. Excellent beach - yachts are not allowed to stop in this location. Nice rooms - big enough, clean, large balcony. Overpriced cusine, although it is excellent. But it is easy to get a good meal outside - plenty of resaurants around. Renting a car is almost necessary, staying in this hotel - it is impossible to reach anything without a car. Staff is not speaking English, except reception staff.
We lived in appendix - it very good and silent but WIFI works sometimes.No shuttle to the center of the city. You can take beach towel one time per day only.. Firm 4 star hotel?, very good but not 5 star.
Only fascinating views. The hotel is situated in a beautiful bay. Two single beds instead one double were completely uncomfortable. Furfurnishing and bed linen were very poor. The hotel isn't worth the money. It does't match his stated level of 5 stars. I was dissapointed. The breakfast in Santa Marta was poorer then the breacfast in third stars hotel in Barcelona. And tables in the restaurant, and lounges on the beach were not enough. It was really problem with them.
the hotel is located in a beautiful area.it is also good that is somehow isolated from noisy Loret del Mar but you need a car to move arround. it is a good place for relaxing and it has a good restaurant.
Comfortable room, private location, excellent beach facilities, good tennis courts, friendly staff, good food.
magnificent view, very fine beach i searched for sand - no pebbles. We went for 2 days, and it seamed we've had a week holliday. I combined stay here with a match FC Barcelona ("we won"), and having seen Barcelona last time, now we got a good impression of what the "costa" can offer. When you look down to the beach, the pines, the swimmingpool, while eating breackfast, you feel half-way heaven. Price was a bit heavy, but all worth it.